Senior Specialist II, Service Operations

Simular is growing its global footprint and investing in a stronger IT foundation. The Singapore-based team needs an IT Operations Specialist to support secure, reliable, and compliant technology systems throughout this expansion. Key responsibilities Manage SOC 2 Type II and HIPAA compliance, including maintaining controls and preparing for audits. Oversee IT infrastructure: handle device management (MDM), identity and access management, and endpoint security. Monitor systems for reliability, lead incident response, and coordinate post-mortem reviews. Optimize AWS and GCP cloud infrastructure, focusing on security, network design, and cost efficiency. Assess vendor security, evaluate third-party risks, and respond to customer security questionnaires. Automate IT and compliance workflows to minimize manual tasks. Manage IT provisioning and deprovisioning for onboarding and offboarding staff. Collaborate with engineering to integrate security practices into CI/CD and deployment pipelines. Location This role is based in Singapore.

Pavago is seeking an Operations Specialist based remotely in Singapore. This position supports the day-to-day functioning of core business processes and works closely with different teams to keep operations running smoothly. Role overview This role focuses on improving internal workflows and supporting productivity across departments. The Operations Specialist helps identify areas for process improvement and assists in implementing solutions that contribute to the company's operational goals. Key responsibilities Work with multiple teams to coordinate and refine operational processes Support efforts to enhance efficiency and productivity Contribute to initiatives aimed at operational excellence Collaboration Regular interaction with colleagues from different functions is central to this role. The Operations Specialist helps bridge gaps between teams to ensure consistent and effective operations.

Role overview The Operations Specialist for the Shops division at Delivery Hero in Singapore plays a key part in driving operational improvements. The main focus is on increasing efficiency and supporting the division's growth by refining day-to-day processes. This position involves regular collaboration with teams across different functions. The goal is to identify areas for improvement and introduce solutions that make operations smoother and enhance the customer experience. Key responsibilities Work with cross-functional teams to refine and update operational processes Support initiatives that drive growth for the Shops division Help implement new solutions aimed at improving the customer journey Location This role is based in Singapore.

Cloudflare, Inc. runs one of the largest global networks, supporting millions of websites and online services. The company’s platform improves security and performance for clients ranging from individual bloggers to major enterprises, all without requiring hardware, software installations, or code changes. Cloudflare’s approach relies on routing web traffic through its intelligent global infrastructure, which helps deliver faster speeds and reduces unwanted traffic and attacks. The company has been recognized by Entrepreneur Magazine and Fast Company for its culture and innovation. The Singapore office values people who notice overlooked problems and enjoy building practical solutions. Curiosity, quick iteration, and sharing improvements are encouraged. The team welcomes those who see AI as a tool for progress and prefer action to bureaucracy. Role overview The IT Operations Specialist provides daily onsite IT support at Cloudflare’s Singapore office. This position ensures reliable technology for local staff and coordinates with technical teams around the world. The role combines hands-on support with responsibility for managing the full lifecycle of IT assets, including procurement, tracking, and logistics. Presence in the office is required five days a week. Key responsibilities Onsite resource: Serve as the main onsite support contact, resolving incidents for employees and handling hardware or software requests. Office technology: Maintain smooth operation of conference rooms, shared equipment, and IT systems within the office.

Moomoo is not just an investment and trading platform; we are a dynamic leader in the wealth-tech industry, dedicated to revolutionizing the investing experience. Established in 2018, we have swiftly grown our presence in regions including Singapore, Australia, Japan, Canada, and Malaysia, currently serving over 28 million users globally.In Singapore, Moomoo Financial Singapore Pte. Ltd. operates under the auspices of the Monetary Authority of Singapore (Licence No. CMS101000). In 2022, we proudly became the first digital brokerage to achieve all five memberships within the SGX Group across both securities and derivatives markets, showcasing our commitment to innovation and excellence.Our core mission is to democratize investing and provide individuals with the tools needed to make informed, data-driven financial decisions. We strive to level the playing field by offering powerful resources, real-time insights, and user-friendly technology designed to empower investors at every phase of their journey.By joining Moomoo, you will be part of a purpose-driven team committed to reshaping the landscape of investing and making wealth-building opportunities accessible, informed, and inspiring. If you are passionate about impacting the convergence of finance and technology, now is the perfect time to join us.Position: FX & Crypto Operations Senior Specialist / ManagerWe are looking for an energetic and detail-oriented FX & Crypto Operations expert to oversee daily trading activities related to foreign exchange (FX), FX conversions, digital assets, and multi-asset trading systems.This role will concentrate on FX trading and conversion operations, which include trade monitoring, liquidity connectivity, reconciliation, settlement, and managing operational risks. Additionally, you will support crypto trading operations and settlement processes.The ideal candidate should have a robust technical background and experience with trading infrastructure, particularly liquidity aggregation platforms like OneZero Hub or comparable systems.Beyond operational duties, you will also engage in project coordination and product initiatives aimed at enhancing the firm’s FX and digital asset trading capabilities.

Join AbbVie, a global biopharmaceutical company, as a Senior Quality Operations Specialist. In this role, you will be responsible for ensuring the highest quality standards in our operations, impacting the lives of patients worldwide. Collaborate with cross-functional teams to drive continuous improvement initiatives and uphold compliance with regulatory requirements.

About the RoleAre you a professional with a background in Mechanical, Electrical, or Mechatronics engineering? If you thrive in structured environments and are driven by a passion for enhancing processes, this position is perfect for you. Join us in a robotics and automation-centered workplace where technical expertise meets operational excellence.In this multifaceted role, you will leverage your technical skills to support structured training initiatives for our technical teams while enhancing operational efficiency through data management and continuous improvement strategies.If you're dedicated to creating structured frameworks, optimizing processes, and empowering teams through systematic training, this position offers a valuable opportunity to make a significant impact.Note: Preference will be given to candidates with valid work authorization in Singapore.Key ResponsibilitiesTechnical Training & Capability Development- Assist in the design and delivery of comprehensive training programs including onboarding, certification, and skills enhancement.- Develop training materials, guidelines, and evaluation criteria.- Ensure uniform and effective training delivery across teams.- Collect feedback and contribute to the ongoing improvement of training effectiveness.Operations Analysis & Performance Monitoring- Create and manage dashboards utilizing internal systems and data sources.- Track key performance indicators such as turnaround times, completion rates, and productivity metrics.- Analyze performance data to identify trends and areas for enhancement.Process Improvement & Optimization- Identify workflow gaps and assist in implementing solutions.- Participate in continuous improvement initiatives aimed at boosting efficiency and consistency.- Employ structured methodologies to achieve superior operational outcomes.Why Join Us?- Take advantage of the chance to apply your technical knowledge within a broader operational and training context.- Gain experience in a structured environment that prioritizes efficiency and consistency.- This role uniquely combines technical insight with process and team development.

Join our dynamic team at AppLovin as a User Growth Operations Specialist. In this pivotal role, you will focus on enhancing our user acquisition strategies and optimizing operational efficiencies to drive growth. Your analytical skills and innovative mindset will be essential as you collaborate with cross-functional teams to implement growth initiatives.

Join our dynamic team at moomoo as a Store Operations Specialist. In this role, you will be instrumental in ensuring the smooth operation of our offline stores and roadshows. You will collaborate with various teams to enhance the customer experience and drive operational excellence.

Role overview The Operations Intelligence Automation Specialist II at asm focuses on increasing operational efficiency through automation. Based in Singapore, this position collaborates with teams across the company to review current workflows, identify areas for improvement, and implement automation strategies that support both productivity and cost savings. What you will do Analyze current operational processes to identify inefficiencies and bottlenecks Collaborate with colleagues from various departments to gather requirements and understand workflow needs Design and implement automation strategies that streamline operations and reduce manual tasks Monitor the effectiveness of automation initiatives and make adjustments to align with business objectives Location This role is based in Singapore.

Join our dynamic team at plaud as a Customer Operations Specialist in the Marketplace division. You will play a pivotal role in enhancing customer satisfaction and operational efficiency within our marketplace platform. Your expertise in customer service and operational processes will directly impact our customers' experiences and contribute to our growing success.

About RampAt Ramp, we are transforming the way modern finance teams operate in the era of artificial intelligence. We view AI not merely as a trend but as the essential framework for conducting business effectively. Our commitment is towards investing in this future—and in the innovative individuals ready to shape it.Ramp is an advanced financial operations platform that aims to save organizations both time and resources. Our holistic solution integrates payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping, all enhanced with built-in intelligence to optimize every dollar and hour spent. With more than 50,000 clients, ranging from family-owned farms to e-commerce giants and space startups, Ramp has successfully saved $10 billion and 27.5 million hours. Established in 2019, Ramp supports the fastest-growing corporate card and bill payment platform in the United States, facilitating over $100 billion in purchases annually.Our investors include prominent names such as Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, along with over 100 angel investors who are founders or executives of leading firms. The Ramp team is composed of exceptional leaders from elite financial services and fintech organizations such as Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, and Capital One, as well as technology pioneers like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has received accolades from Fast Company as one of the Most Innovative Companies and has been listed among LinkedIn’s Top U.S. Startups for over three consecutive years, as well as being recognized in Forbes' Cloud 100, CNBC's Disruptor 50, and TIME Magazine’s list of the 100 Most Influential Companies.About the RoleAs a senior member of Ramp's Fraud Operations team, you will play a crucial role in protecting the company and its clients from fraudulent activities. Your responsibilities will include analyzing new account applications and both monetary and non-monetary transaction activities to detect and address risks associated with first-party and third-party fraud.

Role overview asm seeks a Senior Specialist in Operations Intelligence for its Singapore office. This role focuses on Artificial Intelligence and Machine Learning, with the goal of enhancing operational efficiency and driving innovation across the organization. What you will do Use advanced analytical techniques to pinpoint areas where operations can improve Collaborate with cross-functional teams to translate data insights into actionable business strategies Contribute to global initiatives that aim to strengthen overall business performance

Join our dynamic team as a Global Safety Strategy Operations Specialist focused on Trust & Safety. Based in vibrant Singapore, you will play a pivotal role in ensuring the integrity of our rapidly expanding consumer internet platform that caters to millions across content, community, e-commerce, and advertising sectors. As we scale internationally, your expertise will be crucial in maintaining content safety, protecting users, and ensuring compliance with regulatory standards across various markets. This position is integral to the Trust & Safety (T&S) team, emphasizing risk monitoring, incident management, and operational strategy enhancement.Key Responsibilities:Risk Monitoring & Early Warning Systems: Establish proactive risk detection mechanisms, ensuring prompt identification and response to major platform risks.Incident Response & Cross-Functional Coordination: Collaborate across teams to manage risk incidents effectively, including policy violations and organized abuse.Risk Strategy Execution & Operations Optimization: Partner closely with moderation teams to implement and refine risk governance strategies at the operational level.Risk Analysis & Continuous Improvement: Analyze risk data to uncover emerging patterns and enhance the effectiveness of mitigation strategies.

About Plaud Inc.Plaud Inc. is pioneering the development of the world’s most reliable AI work companion, enhancing productivity and performance through innovative note-taking solutions. Trusted by over 1,000,000 users globally since 2023, we are on a mission to elevate human intelligence by creating cutting-edge infrastructure and interfaces that capture, extract, and utilize the essence of what you say, hear, see, and think.Plaud, incorporated in Delaware and based in San Francisco, is at the forefront of merging human intelligence with AI through our unique hardware-software ecosystem. We uphold the highest standards of data security and privacy protection with certifications including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031.Discover more about us at www.plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.

Join AppLovin as a Creator Operations Specialist in Singapore, where you'll play a vital role in optimizing our creator partnerships. Your responsibilities will include managing creator accounts, analyzing performance metrics, and providing strategic insights to enhance our platform's offerings. Collaborate with cross-functional teams to ensure creators receive top-notch support and resources.

Join Atlas, the innovative company creating a comprehensive operating system for restaurants. Our platform simplifies the process of launching, managing, and expanding restaurants both online and offline. Atlas equips restaurants with tools to enhance online storefronts, manage point of sale systems, coordinate third-party logistics, integrate with food delivery platforms, boost customer loyalty, and utilize AI capabilities among other features. Our talented team and investors hail from renowned organizations including Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, and Y Combinator.For more insights, check out our hiring memo here.Role OverviewWe are seeking a dedicated individual to oversee the complete onboarding process for new merchants while addressing inquiries from existing clients — ensuring prompt issue resolution, upholding high standards, and enhancing customer satisfaction and Net Promoter Score (NPS).Department: Customer OperationsLocation: SingaporeWorking Hours: This is a full-time, in-person position; standard office hours apply.Your ResponsibilitiesManage the entire customer onboarding process, ensuring optimal setup for Atlas.Establish and nurture trustworthy relationships with customer accounts through effective communication.Oversee merchant launches from start to finish — managing timelines, identifying blockers, and ensuring seamless execution.Monitor incoming merchant communications and ensure high-quality resolutions.Travel to merchant sites for hardware installations, training, Atlas setup, and troubleshooting (including tablet/printer installations and network configurations).Deliver accurate and complete information using appropriate tools and methods.Address customer complaints with timely solutions and alternatives; follow up to guarantee resolution.Identify and evaluate customer needs to enhance satisfaction.Meet individual and team performance targets in customer operations.This role requires daily presence in our Singapore office; remote and hybrid options are not available.Go above and beyond to exceed customer expectations.Perform additional tasks as assigned periodically.Team Service LevelsAchieve a Net Promoter Score (NPS) of 90.Maintain message response times of under 5 minutes across the team.Onboard 5 new merchants weekly.Achieve an average problem resolution time of under 1 hour.Document all tasks and critical information.Process 100% of daily tasks/messages across platforms (WhatsApp, Linear, Slack, Gmail, Front, etc.).RequirementsCultural Fit (Non-negotiable)Proactive approach. You take initiative and ensure tasks are completed efficiently.Unwavering reliability. You follow through on commitments and deliver results.Join us at Atlas to be part of a dynamic team that is transforming the restaurant industry!

Welcome to Adyen Adyen is at the forefront of the financial technology sector, delivering seamless payments, data, and financial products for industry giants including Meta, Uber, H&M, and Microsoft. We take pride in being the go-to platform for ambitious companies aiming for growth. We foster an environment that empowers our team members to excel, providing the culture and support necessary for them to take charge of their careers. Our motivated staff tackle unique technical challenges collaboratively, delivering innovative and ethical solutions that enable businesses to realize their goals more efficiently. Role Overview: Merchant Onboarding Specialist We are seeking a detail-oriented Merchant Onboarding Specialist to enhance our Merchant Operations department. This role entails collaborating closely with Underwriting, Sales, Account Management, Compliance, and other teams. In this capacity, you will assess customer needs related to onboarding onto the Adyen platform while ensuring compliance with relevant guidelines and scalability. As a highly regulated entity, we adhere to various rules to maintain a healthy portfolio of merchants. A significant aspect of this position involves facilitating our growth by optimizing internal processes, focusing on automation, and building strong relationships with clients and internal teams. Your Responsibilities: Gain a deep understanding of Adyen’s product offerings and provide insightful advice on how customers can leverage them. Collaborate with commercial teams and compliance to ensure a streamlined rollout process. Become the subject matter expert, taking ownership of and enhancing merchant onboarding processes. Utilize data analysis and insights to drive decision-making and transparency. Educate commercial teams on the latest regulatory, procedural, and compliance updates. Collect insights from Sales, Account Management, and Partnerships teams regarding the commercial pipeline and translate these into operational needs. Contribute to initiatives aimed at improving internal processes to support business scaling. About You: 3 to 5 years of experience in a Commercial, Compliance, or Operations role. Exceptional interpersonal skills with a talent for relationship building. A proactive self-starter who thrives in dynamic environments.

About Flagright:Flagright is an innovative and rapidly expanding startup specializing in AML compliance software, dedicated to empowering financial institutions with cutting-edge technology to effectively combat financial crime, adhere to Anti-Money Laundering (AML) regulations, enhance customer satisfaction, and achieve optimal operational efficiency. As we pursue our ambitious growth plans, we are seeking a talented Product Operations Specialist to become a vital part of our team.Role Overview:In the role of Product Operations Specialist, you will be instrumental in facilitating the development and success of our platform. Your collaboration with customers and cross-functional teams will involve analyzing data and gathering valuable insights that drive continuous improvements in product functionality, user experience, and operational efficiency. Your meticulous attention to detail, combined with active participation in testing and quality assurance processes, will ensure that we deliver a reliable and high-performance product. Flagright presents exciting career advancement opportunities for dynamic individuals eager to elevate their careers. If you are driven, enthusiastic, and looking for an exhilarating opportunity with an early-stage startup, we invite you to connect with us.Responsibilities:Customer Account Management: Take ownership of assigned customer accounts—lead regular meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations comprehensively, and ensure customer adoption, satisfaction, and successful delivery throughout the customer lifecycle.Data Analysis: Analyze data to reveal actionable insights, identify emerging trends, and inform decisions that enhance product functionality and elevate user experience.Customer Engagement: Actively engage with customers to pinpoint critical needs, comprehend pain points, and influence the development of impactful features and product enhancements.Communication Management: Oversee customer communication channels to announce new feature launches, resolve issues, and provide timely updates, ensuring a positive customer experience.Stakeholder Collaboration: Partner with stakeholders to define and prioritize product enhancements, translating user insights and needs into clear and actionable product requirements.Resource Development: Assist in crafting high-quality resources such as documentation, onboarding guides, and training materials that empower customers and drive product utilization.Relationship Building: Build and nurture strong customer relationships through regular check-ins, guiding users to unlock product value and navigate key features with confidence.Process Improvement: Identify process gaps and present innovative solutions to enhance operational efficiency.