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Senior Solutions Engineer

DecagonSan Francisco
On-site Full Time

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Qualifications

Your background should include:4-6 years of experience in a customer-facing sales engineering role. Collaboration with Account Executives to identify and qualify solutions that yield substantial ROI for clients. Expertise in designing and architecting generative AI experiences tailored to end-user needs. Ability to create customized demonstrations using the Decagon platform, aligned with client-specific requirements. Strong communication skills to convey complex technical concepts to diverse audiences, including C-level executives, business users, and engineering teams. Exceptional interpersonal and teamwork capabilities. Functional knowledge of go-to-market systems and workflows.

About the job

About Decagon

Decagon stands as the premier conversational AI platform, enabling brands to elevate their customer interactions to concierge-level experiences.

Our cutting-edge technology empowers influential enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI agents that foster personalized and enriching exchanges across all channels, including voice, chat, email, and SMS.

We envision a future where customer experiences evolve beyond traditional support tickets and hold music, leading to quicker resolutions, more engaging conversations, and stronger relationships. Supported by top-tier investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we are committed to this vision.

As an in-office organization, we thrive on our shared pursuit of excellence and rapid progress. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our team dynamics and growth.

About the Role

We are on the lookout for a Senior Solutions Engineer, a pivotal technical hire who will play a crucial role in shaping the landscape of our AI-driven solutions within the enterprise sector. This position straddles pre-sales engineering, product strategy, and enterprise architecture. You will act as a technical advisor and trusted consultant to our enterprise prospects and customers, facilitating value-driven solutions and the seamless integration of Decagon’s AI-native platform into complex client environments.

About Decagon

Decagon is revolutionizing customer engagement through our top-tier conversational AI platform. We empower brands to transform their customer experiences, creating meaningful and personalized interactions. With a robust portfolio of enterprise clients and substantial backing from leading investors, we are driving innovation in the AI landscape.

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