Senior Solutions Engineer, Enterprise - West

Why Join Mintlify?At Mintlify, we are dedicated to empowering builders in the tech industry.Extensive Reach: Our documentation platform serves over 100 million developers annually and supports documentation for more than 18,000 companies, including notable names like Anthropic, Microsoft, PayPal, Spotify, and Coinbase.Small Team, Significant Impact: With a team of fewer than 50 individuals and $22 million in funding, every new team member has a direct influence on our growth and direction.Culture of Growth: We prioritize quick learning, resilience, and embracing unique personalities.As we continue to grow in value, we seek to align our headcount with our ambitions.Role OverviewThis Pre-Sales technical role is an integral part of Mintlify's Sales Team. Rather than performing standard demonstrations, you will be a builder, collaborating closely with Account Executives to close complex enterprise deals through scoping, prototyping, and delivering tailored technical solutions.As enterprise clients assess Mintlify, they often require additional technical validation. Your mission will be to streamline this process by translating customer needs into actionable technical solutions, creating necessary prototypes to showcase value, and supporting the sales team in securing larger, intricate deals without overburdening our core engineering team.In this position, you'll collaborate with Sales, Engineering, Product, and the CEO to land our most strategic deals and transform custom work into scalable, productized solutions.This position is for those eager to get hands-on and build innovative solutions.Key ResponsibilitiesDeal Execution & Technical ValidationCollaborate with Account Executives on complex enterprise and mid-market deals from initial discovery to final close.Conduct in-depth technical discovery to thoroughly understand customer documentation workflows, integrations, and success metrics.Design and build customized demos, prototypes, and proofs-of-concept that facilitate deal closures and expedite decision-making.Present technical solutions to diverse audiences, ranging from technical engineers to executive stakeholders.

About OmniOmni is a cutting-edge business intelligence and embedded analytics platform designed to empower customers to explore, analyze, and act on their data effectively.With our headquarters in San Francisco and additional hubs across EMEA and APAC, we are supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleAs a Senior Pre-Sales Solutions Engineer, you will gain in-depth expertise in the Omni platform, enabling our customers to maximize their data utilization throughout its lifecycle. You will engage with organizations from various sectors, regions, and sizes. Our high-touch, forward-deployed model encourages continuous learning and discovery of new use cases and customer needs. You'll passionately advocate for our users and contribute to shaping product direction by relaying experiences and insights from the field.Your Responsibilities:Collaborate with the sales team to deliver technical expertise throughout the sales process, uncovering and validating use cases that demonstrate the Omni platform's value.Create and deliver compelling Proofs of Concept utilizing the Omni Platform during the evaluation phase and guide prospective customers on how to effectively leverage Omni with their data.Facilitate seamless transitions of trials into successful customer relationships by partnering with post-sales teams and coordinating ongoing support with our partners.Work closely with Product, Design, and Engineering teams to provide user feedback that will inform and enhance product development.Your Qualifications:7+ years of experience in data analytics or a technical pre-sales capacity.Proficient SQL skills, with a focus on analytics.Experience in client-facing roles, with a strong desire to collaborate closely with customers.Exceptional consultative communication skills, capable of engaging both technical and non-technical audiences.A genuine passion for working with data.A commitment to continuous learning and a desire to help and educate others.Prior experience with business intelligence and/or enterprise data analytics tools, preferably with modeled BI solutions like Looker.

Omni develops an AI analytics platform designed to make company data reliable and accessible. The platform combines a semantic model, shared metrics, and Git-based governance to create a context graph for enterprise use. With this foundation, users can query data in plain English, integrate AI agents, and incorporate Omni’s intelligence into daily workflows. Headquartered in San Francisco, Omni serves customers across EMEA and APAC. The company has secured $97 million in funding from investors such as Google Ventures, Snowflake, Databricks, and ICONIQ. Role overview The Senior Pre-Sales Solutions Engineer will become deeply familiar with the Omni platform, guiding customers as they explore and maximize the value of their data. This role involves working directly with a diverse client base, understanding their industries, and uncovering new use cases through practical engagement. Advocating for users and relaying insights from the field to influence product development are also central responsibilities. What you will do Collaborate with the sales team to provide technical expertise during the sales cycle, identifying and validating use cases that demonstrate Omni’s value. Build and deliver Proofs of Concept within the Omni platform, helping prospective customers work with their own data during evaluations. Facilitate smooth handoffs from trials to ongoing customer relationships by working with post-sales teams and partners to ensure continued support. Work closely with Product, Design, and Engineering teams, sharing user feedback to help shape product direction. Requirements Minimum 7 years of experience in data analytics or technical pre-sales roles. Strong SQL skills, especially for analytics work. Experience in client-facing positions and a collaborative approach with customers. Excellent consultative communication skills with both technical and non-technical stakeholders. Genuine interest in data and a desire to teach and support others. Motivation to keep learning and developing professionally. Experience with business intelligence or enterprise data analytics tools is a strong advantage. Location This role is based in Australia.

About Our TeamJoin our Technical Success team at OpenAI, where we are dedicated to the secure and effective implementation of ChatGPT and OpenAI API applications for developers and enterprises. As trusted advisors and thought leaders, we empower our customers to unlock the full potential of our innovative models and products. In your role as a Solutions Engineer, you will drive transformative business solutions encompassing customer service enhancements, automated content generation, and pioneering applications utilizing our cutting-edge models.Role OverviewWe are looking for a dynamic Solutions Engineer to collaborate with our clients, ensuring they derive significant business value from our offerings, including ChatGPT and the OpenAI API. Your role will involve partnering with senior business stakeholders to comprehend their pre-sales requirements, guide their AI initiatives, and pinpoint the most impactful use cases and applications. You will liaise with both business and technical teams to showcase the benefits of our solutions, recommending architectural frameworks to facilitate implementation and development.This position is based in San Francisco, CA, with a hybrid work model requiring three days of in-office work per week. We also provide relocation assistance for new hires.Key ResponsibilitiesDeliver exceptional pre-sales support by offering technical expertise, articulating our value proposition, and addressing product, API, and LLM-related inquiries.Illustrate how the OpenAI APIs and ChatGPT can fulfill our customers’ business objectives and generate substantial value, including building and presenting demos, scoping use cases, recommending architectural strategies, and providing comprehensive technical guidance.Create and maintain documentation, guides, and FAQs to address common inquiries and requirements identified during the pre-sales process.Cultivate and maintain strong relationships with customers throughout the evaluation, validation, and purchasing phases.Champion customer advocacy by representing their voice internally, gathering feedback, identifying trends, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, providing standard collateral, directing customers to relevant resources (e.g., trust portal), and escalating complex issues to the appropriate teams.

Why Choose Mintlify?At Mintlify, we aim to revolutionize how builders create and share documentation.Vast Reach: Our documentation platform supports over 100 million developers annually, providing solutions for more than 18,000 companies, including industry leaders such as Anthropic, Microsoft, PayPal, Spotify, Coinbase, and over 20% of the latest Y Combinator batch.Small Team, Big Impact: With a team of fewer than 50 talented individuals and backed by $22 million in funding, every new member plays a vital role in shaping our company’s future.Unique Company Culture: We prioritize learning velocity, perseverance, and embracing authentic individuality.We have outpaced our growth in value relative to headcount and are eager to balance the two swiftly.Role OverviewIn this position, you will collaborate closely with sales, engineering, product teams, and the CEO to secure our most critical deals and transform bespoke custom work into scalable, productized solutions.This position is ideally suited for someone who is hands-on and excited about building.Key ResponsibilitiesDeal Execution & Technical ValidationCollaborate with Account Executives on intricate enterprise and mid-market deals from initial discovery through to closing.Conduct thorough technical discovery to comprehend customer documentation workflows, integrations, and success criteria.Craft and develop tailored demos, prototypes, and proofs-of-concept that effectively remove obstacles and expedite decision-making.Present technical solutions to diverse audiences, ranging from front-line engineers to executive stakeholders.Technical Scoping & Risk ManagementTranslate customer needs into detailed technical specifications that the engineering team can feasibly deliver.Define custom projects with sufficient detail to inform pricing, timelines, and contract structures.Work with engineering leadership to estimate effort, evaluate feasibility, and identify potential risks early on. Recognize technical debt, integration complexities, or maintenance concerns prior to deal closure.Cross-Functional Enablement & CollaborationAct as the primary technical resource for sales teams, ensuring alignment between technical solutions and customer requirements.

About Neo4j:Neo4j is the leading graph intelligence platform designed to turn vast amounts of data into actionable insights, fueling the development of next-generation intelligent applications and AI systems. By offering enterprise-ready knowledge graphs that ensure accuracy, explainability, and governance, we provide unrivaled graph capabilities that can be deployed seamlessly across diverse environments and data sources. Trusted by 84 of the Fortune 100 and backed by the largest graph community globally, we deliver intelligence that drives meaningful results.Our platform is built for versatility, enabling integration across all cloud environments to create dynamic, personalized, and autonomous AI systems. We are committed to delivering faster results and contextual knowledge that positively impacts customers and employees across various sectors.Our Vision:At Neo4j, we have consistently dedicated ourselves to helping the world derive value from data. In an era where business, society, and knowledge are increasingly interconnected, our technology fosters innovation by enabling organizations to discover and understand complex data relationships. As pioneers in the graph database space, we are redefining how businesses leverage their data to remain competitive and drive innovation.As a Senior Solution Engineer at Neo4j, you will be a vital contributor to our success. Working within our regional go-to-market team, you will collaborate closely with our sales executives and engage with clients to demonstrate how the Neo4j Graph Intelligence Platform can effectively address their critical business challenges. You will play a hands-on role during the client evaluation process, providing advisory support throughout their journey to realizing value. Our Solution Engineers engage with organizations across various industries, including Financial Services, Telecommunications, Technology, and Life Sciences, helping them to understand the business and technical advantages of utilizing Neo4j's graph database and analytics technology. You will have the opportunity to evolve into a thought leader in graph technology and tackle high-value challenges that extend beyond traditional data solutions.Required Locations:Bay Area/Southern CaliforniaWe will also consider: Seattle, Denver & Phoenix

About OmniOmni is an innovative business intelligence and embedded analytics platform dedicated to helping our customers effectively explore, understand, and leverage their data.Based in San Francisco with additional hubs in EMEA and APAC, we are supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.About the RoleAs a Pre-Sales Solutions Engineer, you will gain in-depth knowledge of the Omni platform, equipping our clients to maximize their data usage throughout their data lifecycle. You will engage with businesses across diverse industries, regions, and sizes. Our high-touch, forward-deployed model ensures that you will continuously learn and discover new use cases and requirements. You will advocate for our users and contribute to shaping the product's future by relaying field insights and feedback.You will:Collaborate with the sales team to deliver technical expertise throughout the sales process, identifying and validating use cases that demonstrate the value of the Omni platform.Develop and present Proofs of Concept using the Omni Platform during evaluation phases, guiding potential customers on how to effectively utilize Omni with their data.Facilitate seamless transitions from trials to successful customer status by partnering with post-sales teams and coordinating with our partners to ensure ongoing support where necessary.Work closely with Product, Design, and Engineering teams to provide user feedback and influence product direction.About You3+ years of experience in data analytics or business intelligence.Proven experience in a client-facing role with a strong desire to work closely with customers.Robust SQL skills, utilizing SQL for analytical purposes.A genuine passion for working with data.A love for learning and an enthusiasm for helping and educating others.Previous experience with business intelligence and/or enterprise data analytics tools such as Looker, Tableau, PowerBI, Mode, Sisense, etc., is preferred.This position offers a hybrid work schedule, with three days per week in the office at our SF headquarters.

About WRITERWRITER empowers leading enterprises to harness AI-driven productivity. Our mission is to enhance human capabilities through advanced superintelligence. We are demonstrating this potential with reliable AI solutions that integrate IT and business teams, fostering transformation across organizations. With our comprehensive platform, numerous companies, including Mars, Marriott, Uber, and Vanguard, are developing and implementing AI agents rooted in their proprietary data and powered by WRITER's enterprise-grade LLMs. With a valuation of $1.9B and support from top-tier investors such as Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is firmly establishing itself as a frontrunner in the realm of enterprise generative AI.Since our inception in 2020, with offices in San Francisco, New York City, Austin, Chicago, and London, we are driven by a vision to innovate and accelerate. We are inviting talented, dedicated builders and innovators to join us in revolutionizing the future of work through AI. About the RoleAt WRITER, our growth is intrinsically linked to empowering our users to produce superior content rapidly and at an unparalleled scale. As a Strategic Solutions Architect, you will play a crucial role in this initiative, collaborating with our most significant and strategic prospects to identify, validate, and create innovative generative AI solutions that deliver substantial business value. Your role transcends mere product sales; it involves a deep comprehension of intricate enterprise requirements and constructing a future where AI reshapes our customers' operations. You will be pivotal in determining how leading global companies adopt and scale AI, having a tangible impact on their success and WRITER’s ongoing leadership in the enterprise generative AI domain.This is a full-time, hybrid position based in our San Francisco office. You will report directly to the VP of Solutions Architecture.‍ What You'll DoLead strategic technical discovery sessions with Fortune 500 prospects and clients, translating complex business challenges into actionable, impactful technical solutions for AI-powered initiatives.Design and architect scalable, robust, and secure generative AI solutions tailored for enterprise clients, leveraging WRITER's platform, APIs, and customized applications to address critical business needs.Oversee the creation and implementation of persuasive proofs of concept (PoCs) and demonstrations, developing custom templates and integrating WRITER's capabilities to highlight transformative value.

Anrok builds an AI-powered tax automation platform designed to help businesses manage compliance as they scale globally. The platform integrates with billing and payment systems to automate tax monitoring, calculations, and filing, covering complex regulations across municipal, state, and federal levels. Anrok serves a wide range of clients, including 40% of the top 50 AI companies and 20% of the top 100 Cloud companies recognized by Forbes, as well as organizations like Notion, Anthropic, and Cursor. The company is backed by over $50 million from investors such as Sequoia, Index, and Khosla Ventures. Role overview The Solutions Engineer - Pre Sales role in San Francisco focuses on supporting revenue growth by guiding strategic customers through technical integrations. This position works closely with sales, product, and engineering teams to help close deals and ensure smooth implementations. The role requires deep understanding of Anrok’s API, quote-to-cash workflows, and expertise in sales tax compliance and third-party billing integrations such as Stripe and NetSuite. What you will do Assist customers with complex technical integrations during the pre-sales process Collaborate with Sales, Activation, and Product/Engineering teams to connect technical solutions with business goals Develop expertise in Anrok’s API and the sales tax compliance landscape Support the adoption of third-party billing integrations Requirements Ability to work cross-functionally with sales, product, and engineering Technical proficiency with APIs and billing integrations (such as Stripe, NetSuite, and similar platforms) Strong communication skills to translate technical details into business value

Role Overview Deepgram is hiring a Pre-Sales Solutions Engineer to support clients and showcase voice recognition technology. This remote position is open to candidates based in the USA, including San Francisco, CA. What You Will Do Engage with prospective clients to understand their technical and business needs Demonstrate Deepgram’s voice recognition solutions and explain their value Work closely with sales and engineering teams to tailor solutions for each client Help guide clients through the pre-sales process by answering questions and addressing concerns Who We’re Looking For Technical expertise in relevant fields Strong communication and problem-solving skills Interest in voice recognition technology Comfort working with both clients and internal teams Location This is a remote role within the USA. Candidates in San Francisco, CA are welcome.

At Scale AI, we play a crucial role in advancing AI applications across various industries. As our customer base expands at an unprecedented rate, you will be at the forefront of ensuring that the world's most innovative companies become devoted, long-term partners with Scale. As an Enterprise Solutions Engineer, you will collaborate closely with Account Executives (AEs), Product Managers, and Machine Learning Engineers (MLEs) to guide prospective clients through the pre-sales process. Your role will involve delivering customized demonstrations and pilot projects to achieve the coveted 'technical win.' You will assess customer technical requirements and create actionable Scopes of Work (SOW). Working hand-in-hand with our delivery team, you will also assist in the initial implementation phase. With an unwavering curiosity about customer needs and challenges, you will leverage your profound knowledge of Scale products and Generative AI to craft tailored solutions. Your ability to build strong relationships, manage projects effectively, and provide technical insights will be essential to your success in this role.

Join Cribl as a Sales Engineer, where your expertise will help enterprises maximize their data management solutions. As a pivotal member of our sales team, you will engage with clients, demonstrating our innovative products and tailoring solutions to meet their specific needs. Your technical acumen, combined with your passion for sales, will drive success for our clients and for Cribl alike.

At Klaviyo, we embrace the diverse backgrounds, experiences, and perspectives that each team member brings to our organization. We believe in providing everyone with an equal opportunity for success and value the unique skills and experiences that extend beyond traditional job qualifications. If you feel you align closely with the requirements, we encourage you to apply. Interested in discovering more about life at Klaviyo? Visit klaviyo.com/careers to learn how we empower creators to take control of their destinies.About the OpportunityAt Klaviyo, our Sales team prides itself on being experts in marketing and product solutions. Unlike many companies that limit pre-sales Solutions Engineers to merely delivering demos and answering questionnaires, we seek someone who thrives in a dynamic environment.We are on the lookout for a Lead Solutions Engineer who possesses profound technical expertise, strategic acumen, and the capacity to manage intricate and high-stakes Large-Enterprise deals. This role is pivotal for an individual who feels invigorated by uncertainty, is willing to delve deep into mastering our product, and leverages AI and automation to exceed expectations.As an L3 Lead Solutions Engineer, you will serve as a trusted advisor for both clients and our sales team, steering the technical strategy for six to seven-figure deals, designing innovative solutions, and establishing benchmarks for excellence in Solutions Engineering through your contributions.Our Role as Solutions EngineersWe are technical sales specialists who drive revenue through securing complex Enterprise agreements. Our mission is to lead the technical win—cultivating champions, demonstrating value, and ensuring that prospects choose Klaviyo over competitors. We engage directly with customers to architect solutions that seamlessly integrate into their existing tech ecosystems, adopting a consulting-first approach that fosters confidence and ensures technical alignment.In addition to closing deals, we leverage customer interactions as opportunities to prototype and implement enhancements to the Klaviyo platform. Recent initiatives include AI-powered demo data generators, a public Chrome extension for troubleshooting API calls, web SDK injectors, and templated mobile applications that showcase our SDK capabilities.If you are a creator passionate about securing high-stakes deals and prototyping technical solutions, we would love to hear from you.

About Loop Loop is committed to unlocking profits trapped in the supply chain while reducing costs for consumers. Inefficient workflows and bad data create friction that hampers working capital and increases expenses for all stakeholders in the supply chain. Our cutting-edge audit and payment platform utilizes domain-driven AI to simplify the complexities associated with supply chain data and documentation. By enhancing visibility into transportation expenditures, we empower companies to manage costs and boost profitability. This is why renowned industry leaders such as J.P. Morgan Chase, ABB, Tyson Foods, and Estée Lauder partner with Loop. Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and numerous industry-leading angel investors. Our team boasts expertise from esteemed organizations like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry stalwarts like C.H. Robinson. About the Role We are seeking an Enterprise Solutions Engineer to work collaboratively with Sales, Engineering, and Customer Success teams to ensure a smooth technical closing and implementation process for clients. This position involves designing and configuring complex workflows, serving as a primary contact for client implementations, orchestrating data integration, and bridging processes between the client's systems and Loop's proprietary platform. The Solutions Engineer collaborates with operations and sales teams to ensure that proposed deals include technical solutions that accurately meet client requirements and have the backing of key technical decision-makers. You will provide onsite and virtual support for client implementations, delivering technical expertise as an extension of the Sales and Customer Success teams. Key Responsibilities Facilitate project management for solution scoping and implementations, including but not limited to: Leading kick-off calls: remote (sometimes onsite) sessions to introduce the Loop solution. Coordinating integration solutions with internal stakeholders across a variety of commercial and legacy client systems. Overseeing integrations between Loop and the client's external software systems (TMS/ERP) with guidance from the Integrations Engineer, including schema mapping. Conducting tailored product demonstrations for prospective clients, acting as the product expert in pre-sales discussions. Defining use cases aligned with Loop’s product and roadmap. Collaborating with sales and operations teams to inform the cost structure for client proposals.

About HightouchAt Hightouch, we are revolutionizing the way marketing and growth teams operate through our cutting-edge AI platform. Our advanced AI agents empower marketers to seamlessly create content, strategize campaigns, and execute initiatives with unprecedented speed and effectiveness.Hightouch stands at the forefront of two pivotal technological advancements: the evolution of large language models (LLMs) and agentic AI, alongside the rapid rise of cloud data warehouses such as Snowflake and Databricks. Leveraging these trends, we've positioned ourselves as a leader in AI-driven marketing solutions, collaborating with industry giants like Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1,000 others.Our team is dedicated to making a significant impact for our clients. We tackle challenges through first-principles thinking, operate with agility and efficiency, and foster a culture of compassion and kindness among colleagues. We seek team members who are excellent communicators, possess a growth mindset, and are driven to achieve our shared goals.About The RoleAre you skilled at demystifying technical concepts? Do you aspire to collaborate closely with prominent companies to address their most pressing challenges? We are in search of an Enterprise Solutions Engineer who is passionate about educating others, problem-solving, and playing a pivotal role in expanding our client portfolio. You will join a talented team of solutions engineers who delve deep into customer issues, innovate on data utilization strategies, and strive to enhance user experiences. We are committed to serving our users and partners effectively.In this role, you will work alongside our Account Executives to eliminate technical and business-related barriers to sales, advocate for customer needs within relevant internal teams, and produce compelling technical content. You will engage with data engineers, product managers, and marketers, adeptly translating complex technical ideas for our clients. Our goal is to simplify our customers' journeys by delivering tailored solutions for their data strategy and architecture challenges.Solutions Engineers at Hightouch frequently collaborate with both technical and non-technical stakeholders to understand their needs and co-create innovative technical solutions. We welcome candidates from diverse backgrounds.

About WorkOS At WorkOS, we specialize in creating cutting-edge developer tools and APIs that empower businesses to achieve Enterprise Readiness with ease. Our platform facilitates essential functions like authentication, identity management, and authorization—key infrastructure that enables developers to securely scale their products for large organizations.Recently, we secured $100 million in Series C funding, elevating our company valuation to $2 billion, with investments from Meritech, Sapphire, Greenoaks, Craft, Abstract, and Audacious. Our solutions are trusted by some of the fastest-growing AI firms, including OpenAI, Cursor, Perplexity, Vercel, and Plaid.As AI transforms the software landscape, WorkOS is at the forefront of Human and Agent Authentication, Identity, and Access Control, helping companies navigate critical questions about their operations: who are your agents, and what are their permissions? Our rapidly expanding customer base includes hundreds of innovative software companies developing the next generation of enterprise-ready products.Role OverviewIn the position of Forward Deployed Engineer at WorkOS, you will operate at the dynamic intersection of engineering, product development, and sales, collaborating directly with clients to address genuine challenges and enhance their journey towards value realization.This role is ideal for engineers or solutions engineers who possess robust technical skills, exceptional communication abilities, and a strong sense of initiative. While engaging with customers, you will also be responsible for developing prototypes, integrations, demonstrations, and practical solutions that facilitate adoption and growth.Key Responsibilities Engage directly with customers to architect and implement tailored solutions utilizing WorkOS products.Take ownership of technical outcomes throughout the entire process: from discovery and architecture to implementation, iteration, and handoff.Lead product demonstrations and proof-of-concept initiatives.Proactively identify obstacles, propose actionable solutions, and maintain momentum autonomously.Collaborate with Account Executives to assist in product evaluations and expansions.Provide structured feedback to Engineering and Product teams to enhance the platform based on real-world application.Required QualificationsStrong technical foundation with experience in building across APIs and web technology stacks.Previous experience in a pre-sales capacity.Demonstrated ability to communicate effectively with both customers and internal teams.High level of initiative: you should be adept at identifying and resolving issues independently (provide examples of initiatives led from inception to completion).Experience in developing integrations or solutions that enhance user adoption.

About SentryAt Sentry, we are on a mission to eradicate the prevalence of poor software. We empower developers to create high-quality software more efficiently, allowing everyone to rediscover the joy of technology.Backed by over $217 million in funding and trusted by more than 100,000 organizations, including industry giants like Disney, Microsoft, and Atlassian, we are developing innovative performance and error monitoring tools that enable teams to focus on building exceptional products instead of fixing bugs.Sentry supports a hybrid work model across our global offices, designating Mondays, Tuesdays, and Thursdays as in-office days to foster collaboration and connection. If you are passionate about creating solutions that enhance the digital experience, join us in developing the next generation of software monitoring tools.About the Role:As a member of the Solutions Engineering team at Sentry, you will play a pivotal role in helping our largest clients seamlessly integrate Sentry into their applications and workflows. This includes everything from SDK integration to ensuring that alerts and issues are directed to the appropriate channels at the right time. Solutions Engineers work directly with customers to guarantee optimal implementation and usage, ensuring that:Developers can swiftly identify and resolve application slowdowns and errors.Development teams enhance productivity and improve customer satisfaction.Your Responsibilities:Identify and understand customer challenges and goals, translating them into actionable implementation and onboarding strategies that deliver tangible business value.Create best practices, educational resources, and content focused on error and performance management, as well as the Sentry product (e.g., instructional articles and videos showcasing product functionality).Serve as a trusted advisor and subject-matter expert, guiding customers in software engineering and monitoring best practices.Conduct workshops with clients to promote deeper engagement and broader adoption of Sentry’s solutions.Collaborate internally to provide valuable feedback to product and development teams, aligning Sentry's product roadmap with efforts to enhance time to value.You Will Thrive in This Role If You:Enjoy discussing technology and interacting with engineers and technical leaders.Flourish in a fast-paced environment, tackling diverse challenges with enthusiasm.

About Our TeamJoin our dynamic Technical Success team, dedicated to enhancing the customer experience across the OpenAI product suite. We empower developers and enterprises to unlock the full potential of our advanced AI models, supporting a diverse clientele that ranges from innovative startups to established global corporations.About the RoleWe are on the lookout for a Solutions Engineer to collaborate with our Enterprise customers, ensuring they derive significant business value from our state-of-the-art models. You will engage with senior business leaders to identify their pre-sales requirements, shape their AI strategies, and pinpoint high-impact use cases. Your role will involve working closely with both business and technical teams to illustrate the value of our solutions, while also recommending architectural frameworks to facilitate implementation and development. Close collaboration with the Enterprise Sales, Security, and Product teams will be key to your success.This position is available in San Francisco, CA or New York, NY. We embrace a hybrid work model, requiring 3 days in the office each week, and offer relocation assistance for new hires.Your ResponsibilitiesProvide an outstanding pre-sales experience for Enterprise clients by delivering technical guidance, articulating our value proposition, and addressing inquiries related to our products, APIs, and LLMs.Showcase how OpenAI’s suite of products can address specific business needs and generate substantial value through demos, use case scoping, architectural recommendations, and technical advisory.Create and maintain comprehensive documentation and FAQs to address common queries and requirements identified during the pre-sales process.Build and strengthen relationships with customers throughout the evaluation, validation, and purchasing phases.Champion customer advocacy by collecting and relaying feedback, identifying common themes, and integrating insights into product development.Act as the primary resource for security and compliance inquiries, guiding customers through standardized materials, directing them to relevant resources, and escalating complex issues as necessary.Ideal Candidate ProfileYou possess a strong technical background with experience in pre-sales or solutions engineering, ideally in the AI or technology sectors.You have excellent communication skills, with the ability to translate complex technical concepts into clear business value propositions.You are adept at building relationships and have a proven track record of fostering customer engagement.You are proactive and self-motivated, thriving in a fast-paced environment and capable of managing multiple priorities.You are familiar with AI technologies and their applications in various industries.

About Us:At Notion, we empower individuals and teams to create beautiful tools that enhance their work. In an era saturated with applications and tools, we offer a unified platform that integrates documents, notes, projects, calendars, and emails—all enhanced with AI capabilities to streamline workflows and provide insights. Our solution is embraced by millions, including industry leaders like Toyota, Figma, and OpenAI, who appreciate Notion's flexibility and its ability to save time and resources.Collaboration is at the heart of our culture. We require our team members to work from our San Francisco office on our designated Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may necessitate additional office days.About the Role:As a Solutions Engineer focusing on our Enterprise sector, you'll play a pivotal role in our transition from a product-led to a sales-led approach. You’ll engage with our largest prospects and clients to facilitate complex evaluations, design scalable architectures, and guide key stakeholders from pilot stages to full-scale implementation.Collaboration with Account Executives and cross-functional teams is essential as you lead in-depth discovery sessions, deliver customized demos and proofs of concept (POCs), and provide expertise on security, governance, and integrations to meet enterprise standards. You will also contribute to enhancing our internal tools, content, and processes while maintaining a close connection with our customers.