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Senior Solutions Engineer at Smartcat | Remote

SmartcatUnited States - Remote
Remote Full-time

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Experience Level

Senior

Qualifications

To excel in this role, you should have:Proven experience in a technical solutions engineering or implementation role, preferably within an AI or tech-driven environment. Strong understanding of localization, translation, and AI technologies. Exceptional problem-solving skills and the ability to translate complex technical information into understandable terms for clients. Excellent communication and interpersonal skills, with a strong aptitude for building relationships with clients and cross-functional teams. Experience with project management and the ability to prioritize and manage multiple projects simultaneously. A passion for technology and a desire to contribute to transforming the future of work.

About the job

About Smartcat

Smartcat is pioneering the future of work where human expertise seamlessly integrates with advanced digital teammates, driving productivity enhancements ranging from 10x to 1000x for leading global enterprises.

We are at the forefront of a revolutionary new category known as Agentic AI. This allows organizations to develop high-performing hybrid workforces comprising both human professionals and AI agents. Unlike generic copilots, our AI agents are fully trained digital partners, learning from your top talent, content, and business strategies—ready to deliver results from day one.

Our innovative platform combines generative AI, human-in-the-loop workflows, and a dynamic Enterprise Skill Graph that continuously evolves. Whether you’re globally launching a product, onboarding new employees, translating educational materials, or ensuring alignment among regional legal teams, Smartcat transforms knowledge into actionable insights and scales them effectively.

Over 1,000 companies, including 20% of the Fortune 500, trust Smartcat to elevate their business operations worldwide—efficiently, accurately, and in any language. As a rapidly growing Series C company with a 130% year-over-year growth rate, we are eager to welcome individuals who are passionate about shaping the future of work with us.

Join us in unlocking global potential, one human and AI team at a time.

Your Mission as a Senior Solutions Engineer

As part of Smartcat's Go-To-Market (GTM) organization, you will assume the role of a Senior Solutions Engineer, responsible for ensuring technical success throughout the entire customer journey—from pre-sales workflow discovery to implementation, adoption, and growth. Solutions Engineers play a vital role in driving Annual Recurring Revenue (ARR) by delivering quantifiable outcomes and developing AI-enhanced workflows that boost Agent Platform adoption, enhance multilingual quality, and maximize long-term customer value. You will collaborate closely with Sales, Customer Experience, Product, and Engineering teams to translate business objectives into effective solutions (integrations, prompts, and AI agents), lead successful go-lives, and extract customer insights to influence product development and prioritize roadmap initiatives for our major clients.

Role Overview

The Solutions Engineer at Smartcat is a senior, customer-facing technical delivery role focused on transforming business goals into effective AI-driven localization workflows, ensuring they achieve measurable results.

This role is not a back-office implementation position; you will be the primary contact and trusted advisor for our largest clients, overseeing the delivery and success of their projects.

It is an outcome-focused role requiring deep technical knowledge and strong execution skills...

About Smartcat

Smartcat is at the cutting edge of the future of work, blending human expertise with innovative digital solutions to drive exceptional productivity for enterprises worldwide. We are committed to fostering a collaborative environment where technology and human intelligence work together to achieve remarkable results and unlock new potentials.

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