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Senior Solution Architect - Personalization Strategist

ContentfulLos Angeles, California, United States
On-site Full-time $170K/yr - $230K/yr

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Experience Level

Senior

Qualifications

Key ResponsibilitiesLeadership in Personalization & ExperimentationOversee the complete design of personalization and experimentation programs, including:Audience and segmentation strategies informed by behavioral, contextual, and first-party dataExperience decisioning models that harmonize relevance, performance, and governanceExperimentation frameworks (A/B, multivariate, holdouts) with well-defined hypotheses and success criteriaDevise scalable personalization strategies that include:Guardrails to prevent over-personalization, bias, and diminished user experienceApproaches for global, multi-brand, or multi-region deploymentsTrade-offs between targeting precision, latency, and operational complexityEstablish measurement methods that link:User behavior → Decisioning logic → Exposure → Business outcomesServe as a domain expert in personalization and experimentation during customer interactions, confidently guiding both technical and non-technical stakeholders through best practices, limitations, and trade-offs. Technical Solution Architecture & DeliveryArchitect and implement comprehensive personalization solutions.

About the job

About the Role

Contentful is seeking a highly skilled Senior Personalization Solution Architect to join our Professional Services team. This pivotal role requires extensive expertise in personalization and experimentation, aimed at professionals who have successfully built, operated, and scaled personalization initiatives in production environments. You will also need to possess the technical prowess necessary to implement these programs within modern, composable architectures.

This position goes beyond the typical generalist Solution Architect role, as it demands a strong opinion and real-world experience in audience strategy, decisioning, experimentation, and measurement, coupled with the capability to design and execute high-quality technical implementations utilizing Contentful Personalization.

You will collaborate directly with customer engineering, product, and marketing teams to craft and implement sophisticated personalization and experimentation solutions. In addition, you will act as a customer-facing extension of Contentful’s Product and Engineering teams, your contributions will mitigate implementation risks, expedite time to value, and enhance feedback loops into product development—particularly for intricate personalization use cases.

About Contentful

Contentful is a leading content management platform that empowers teams to create, manage, and deliver digital content at scale. We believe that the future of content delivery will be driven by personalization and innovative technology, making it a core focus of our operations.

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