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Senior Software Engineer - UI

ServiceNowSan Diego
On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, you should possess:Experience in effectively leveraging AI for workflow integration, decision-making, or problem-solving, including the use of AI-powered tools, automating processes, analyzing AI-driven insights, or exploring AI's potential impact in the industry. Demonstrated experience in designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG).1+ years of experience with Copilot/Windsurf (or equivalent).5+ years of software engineering experience with a proven track record of delivering high-quality products; candidates should have a Bachelor's degree, or 3 years of experience with a Master's degree, or a PhD without experience, or equivalent work experience. A solid understanding of UX principles (human-centered design, trust, transparency, error recovery) and the ability to apply them effectively.

About the job

Important Note:

This position operates primarily in Pacific Standard Time (PST). Candidates should be willing to adjust their schedules for collaboration across various time zones as needed.

 

As a Senior Software Engineer, you will join our Global Cloud Services organization. This dynamic role offers the chance to create cutting-edge customer-facing cloud Observability tools. You will collaborate with diverse teams on the design, architecture, and implementation of our Observability platform, focusing on an AI-driven user experience that empowers customers to engage in self-service monitoring.

This position will dedicate 90% of your time to UI development and 10% to backend development. 

Your responsibilities will include: 

  • Designing and developing scalable, maintainable, and reusable software components with a strong focus on performance and reliability.
  • Working alongside product managers to transform requirements into well-architected solutions, taking ownership of features from design through to delivery.
  • Creating intuitive and extensible user experiences with modern UI frameworks while ensuring adaptability for customer-specific needs.
  • Contributing to the design and implementation of new products and features, while enhancing existing product capabilities.
  • Integrating automated testing into development workflows to guarantee consistent quality across releases.
  • Participating in design and code reviews to uphold best practices in performance, maintainability, and testability.
  • Developing comprehensive test strategies that encompass functional, regression, integration, and performance aspects.
  • Encouraging a culture of continuous learning and improvement by sharing engineering and quality best practices.
  • Promoting engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.

Create High-Quality, Scalable, and Reusable Code Utilizing AI-Assisted Tools

  • Write clean, maintainable, and modular code by applying software architecture best practices, leveraging AI-assisted design and development tools to expedite implementation and ensure consistency across the codebase.

Oversee the Complete Software Development Lifecycle (SDLC)

  • Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions.

  • Drive the entire SDLC—from rapid prototyping to design, implementation, testing, and deployment—utilizing AI-powered code generation, testing, and CI/CD tools to ensure speed and quality.

Design and implement AI-native Observability products and features.

About ServiceNow

Founded in sunny San Diego, California in 2004 by a visionary engineer, Fred Luddy, ServiceNow has evolved into a global market leader, delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, empowering organizations to discover smarter, faster, and better ways to work. This is just the beginning of our journey. Join us as we strive to make the world a better place for everyone.

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