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Senior Software Engineer - Tel Cloud

DialpadVancouver, Canada
On-site Full-time $168K/yr - $194.3K/yr

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Experience Level

Senior

Qualifications

What You Will Do:Design, implement, and maintain communication features. Collaborate with cross-functional teams to enhance system capabilities. Ensure high availability and performance of the software components. Participate in code reviews and contribute to the overall code quality. Stay updated with emerging technologies to continuously improve the platform.

About the job

About Dialpad
Dialpad stands at the forefront of innovation as a premier AI-driven customer communications platform, reshaping the way businesses engage with their clients. Trusted by over 50,000 organizations globally, including renowned names such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers brands to strengthen customer relationships through real-time, AI-enhanced insights. Discover more by visiting dialpad.com.

Being a Dialer
At Dialpad, you will be an integral part of a dynamic team focused on our collective mission to ensure our customers and their employees achieve exceptional success. We believe every conversation is significant, and we enhance each interaction with a platform that delivers immediate insights and automation for our clients.

We thrive in an environment of continuous improvement, where each team member utilizes cutting-edge AI technology to refine both our platform and personal skills. We are in search of individuals who not only meet our high expectations but also surpass them. Our ambitious goals require a team that operates at the utmost level of excellence. We seek individuals who are driven and embody the essential qualities for our success: Resourceful, Inquisitive, Optimistic, Tenacious, & Compassionate.

Your Role
As a Senior Software Engineer within the Tel Cloud division, you will take ownership of the components that drive our global communications infrastructure. You will develop features such as call routing, SMS/MMS messaging, spam and fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, robust, and secure.

This position reports directly to an Engineering Manager in the Telephony Platform team.

We welcome candidates from diverse engineering backgrounds, even if they lack direct experience in communications. What matters most is your enthusiasm to learn, collaborate, and contribute to building a fast, reliable, and sophisticated product that delights our customers.

About Dialpad

Dialpad is a leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

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