Senior Software Engineer / Team Leader

Telemedi is a pioneering company in the healthcare sector, employing software developers, physicians, and experts from various fields to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure convenient and immediate access to medical services for everyone.As a Junior Customer Service Team Leader, you will oversee the operations of our call center, ensuring the delivery of exceptional customer service.We are looking for a candidate who:exhibits outstanding organizational skills,is communicative and empathetic,has experience working in a call center environment, which is a plus.Your responsibilities will include:analyzing calls made by call center agents to continually enhance customer service quality (70% of your time);conducting daily selection and recruitment of call center staff (20% of your time);reporting on performance outcomes (10% of your time).

Join Telemedi as a Junior Team Leader and be part of a revolutionary journey in the telemedicine and insurance sectors. At Telemedi, we harness the power of technology to enhance patient care, ensuring that everyone has easy and instant access to medical services.In your role as a Junior Team Leader in the Customer Service department, you'll collaborate with a dynamic team to drive innovation in healthcare solutions.Your responsibilities will include:Conducting swift and effective recruitment processes.Listening to customer interactions to ensure quality standards are met.Overseeing the performance of customer service agents.Reporting findings and insights to other departments.Note that the first three responsibilities will constitute 80% of your work time.

MyDr, part of the Docplanner group alongside m.in and ZnanyLekarz, develops technology for healthcare, specifically, advanced software for Electronic Medical Documentation (EMD) and comprehensive clinic management. Since 2017, MyDr has become a key provider of cloud-based EMD solutions in Poland, supporting over 65,000 daily users who rely on its tools to keep healthcare safe and efficient. Role overview The Customer Care Team Leader will guide the Business Customer Care team in Warsaw. This position focuses on leading people, monitoring team performance, and driving process improvements. Main responsibilities Lead a team of about 16, supporting their daily work and professional growth. Recruit and onboard new team members. Hold regular one-on-one meetings to strengthen relationships and exchange feedback. Analyze and report on team performance using established KPIs. Review customer interactions, including call recordings, and provide actionable feedback through coaching forms. Support team members’ development with growth plans, career paths, and involvement in additional projects. Advocate for the customer’s perspective in discussions with product teams, helping to improve service processes. Additional activities Participate in cross-department and international projects, working with Customer Care, Sales, Product, and other teams. Recommend process improvements and share feedback on new initiatives. Join client meetings and onboarding sessions to stay informed about client needs and suggest process enhancements. Promote a culture of continuous improvement and high standards within the team. Location This role is based in Warsaw.

About the CompanyMyDr, a part of the Docplanner group, which includes among others ZnanyLekarz, is a team of technology enthusiasts who have developed advanced Electronic Medical Documentation and comprehensive clinic management software from the ground up. Since 2017, we have successfully established ourselves as a leader in fully cloud-based EDM solutions within the Polish medical software market. Nearly 50,000 users rely on our product daily to ensure medical safety in Poland.We are continuously expanding and are looking for a new member to join our Customer Care team in Biskupiec.

Twisto, a fintech company in Warsaw, develops products for business clients and is hiring a Junior Customer Service Specialist for B2B support. This role is based in Warsaw with a hybrid work option, at least one day per week in the office at Żelazna 59a. What you will do Communicate with B2B clients primarily via email and chat. Respond to questions, handle requests, and address complaints. Guide customers in using Twisto’s products and help them get the most value from the platform. Collaborate with other teams to resolve client issues efficiently. Maintain accurate records of all client interactions in internal systems. Share suggestions to improve services and enhance the customer experience. Requirements Ability to work in Warsaw, with hybrid flexibility (minimum one day per week in the office). Strong communication skills in written channels such as email and chat. Attention to detail when documenting client cases. Compensation and benefits Employment contract with a gross salary between 5,350 and 6,250 PLN. Monday to Friday schedule. Central Warsaw office location, or hybrid work arrangement. Financial allowance for hybrid work. Edenred lunch card. Private medical care and subsidized Multisport card. Flexible working hours. Five extra paid days off for fathers after the birth of a child. 30 days of paid vacation, plus 4 additional administrative days (34 days total per year). How to apply Send your CV in English.

Telemedi is a dynamic player in the healthcare sector, employing developers, doctors, and experts to create innovative solutions that enhance patient care. Our mission is to leverage technology to ensure everyone has convenient and immediate access to medical assistance.As a Call Center Team Leader, you will collaborate with us to drive innovations in telemedicine and insurance.We are looking for an individual who:Has experience in organizing call center operations and recruitment.Possesses excellent time management skills.Is personable and empathetic.Your responsibilities will include:Supervising call center operations actively, verifying agent activities.Conducting swift and effective recruitment for the call center.Overseeing customer service quality, reviewing calls and transcripts to catch fraud.Organizing and delivering training for call center staff.Preparing monthly financial reports for call center employees.Note: The first three tasks will constitute 80% of your work time.RequirementsWhat we expect from you:A minimum of one year of experience in a similar position within a call center (Coordinator, Supervisor, Team Leader).The ability to adapt to a dynamic and ever-evolving environment.Experience working with KPIs and SLAs, with a positive attitude towards data management.Proficiency in Microsoft Office Suite, especially Excel.Fluency in Polish, both spoken and written; knowledge of English is a plus.Our values:Empathy up, not down. Our boss is the client.Organizational “Yes”: We welcome those who enthusiastically embrace change and new opportunities.Ensure others hear the truth from you and accept it when you hear it.5x Why: We encourage questioning “why?” to seek better solutions.Doing the right things the right way at the right time. It’s not about doing anything, but doing what makes sense.Ambition with a capital A.We look both ahead and behind in processes.Dedication.Systematic and disciplined.What doesn’t fit our culture:Inability to organize work...

Join our dynamic team at Sigma Software Group as a Senior Software Engineer / Team Leader, where you'll play a pivotal role in leading innovative projects and guiding a skilled team of developers. You will be responsible for architecting robust software solutions, ensuring high-quality code, and mentoring junior developers.We are looking for a passionate leader who thrives in a collaborative environment and is eager to take on challenges. If you have a strong background in software engineering and a desire to lead a team towards success, we want to hear from you!

We are seeking a dynamic and experienced Team Leader for UAC Buyer to join our vibrant team at joinus in Warsaw. In this role, you will lead a team of dedicated professionals in executing user acquisition campaigns that drive growth and enhance our market presence. You will be responsible for strategizing and optimizing performance marketing initiatives, collaborating with cross-functional teams, and leveraging data-driven insights to achieve our ambitious targets.

Company OverviewMyDr, a part of the Docplanner group, which includes brands like ZnanyLekarz, is a team of technology enthusiasts dedicated to developing and enhancing advanced software for managing Electronic Medical Documentation (EMD) and comprehensive clinic management.Since 2017, we have successfully established ourselves as a leader in cloud-based EMD solutions within the medical software market in Poland. Our product is utilized daily by nearly 50,000 users who ensure the safety of medical practices across the country.We are currently looking for a dedicated individual to join our Customer Care team in Warsaw.Your ResponsibilitiesProvide multi-channel support to our users in their daily operations using MyDr and dr100 applications through email, chat, and remote calls.Communicate with the IT department regarding error reporting, verifying messages, and informing users about solutions or the implementation of their ideas.Conduct training sessions and provide guidance to users on how to effectively operate our software.Regularly collect feedback regarding the functionality of our software to ensure ongoing improvements in efficiency.The Ideal CandidateProactively seeks solutions to current problems and takes initiative.Possesses strong communication skills, enabling them to engage in productive discussions and effectively extract key information from users.Has a solid understanding of the Windows environment and can patiently explain its functions to less experienced users.Is a team player who values collaboration; you can count on support from your colleagues, just as they can rely on you — together, we aim for the same goal!What We OfferSecure employment under a contract of employment – the first 3 months will be in the office (onboarding period) to become familiar with the team and tools, after which there is an option for a hybrid work model (3 days remote / 2 days in the office)....

Join Auto1 Group as a Junior Customer Support Specialist and become an integral part of our dedicated team! In this role, you will assist our customers with inquiries and provide exceptional support to ensure a seamless experience. Your friendly demeanor and commitment to helping others will shine as you interact with clients and resolve their issues promptly.

Join Ergomed as a Pharmacovigilance Officer and lead a dedicated team in ensuring drug safety and regulatory compliance. In this pivotal role, you will oversee the monitoring and reporting of adverse drug reactions, guiding your team to maintain the highest standards of pharmacovigilance practices.As a Team Leader, you will leverage your line management experience to mentor and develop your team, ensuring effective communication and collaboration across various departments. Your expertise will be key in driving continuous improvement and fostering a culture of safety within the organization.

Who are we looking for? We are recruiting for one of two positions, depending on your experience:Project Manager: If you have at least 1-2 years of experience working with B2B clients (preferably in HR, SaaS, or agency sectors), can independently manage projects, and negotiate collaboration terms.Junior Project Manager: If you have initial experience in executing projects (business, student organizations, or volunteer work), and you are eager to learn and grow in the Customer Success area.You will primarily work with business clients (both Polish and international) to ensure the success of sports challenges, client satisfaction (CSAT), upselling (additional months or expanding the audience), and renewal (extending collaboration for another year). Your main responsibilities as a Project Manager (we will teach you everything!):Implementation of sports programs for business clients: maintaining ongoing contact with the company coordinator (usually from HR departments), acting as a consultant during the preparation of sports programs, supporting the promotion of activities, and building engagement among employees, summarizing results and collecting feedback on satisfaction with collaboration.Formal and financial aspects of client collaboration: signing contracts, presenting offers for extension/continuation of collaboration (upselling) with negotiation elements, financial settlements of the program.Maintaining good client relationships: feedback conversations, conducting workshops with corporate coordinators, inviting participation or co-hosting webinars, interactions on LinkedIn, conferences, or in-person meetings organized by Activy.Proactive participation in the development of the Customer Success team: participating in/leads meetings and workshops, sharing experiences, implementing recommendations and new technologies, initiating process optimizations and testing new solutions impacting customer satisfaction, users, and our team.Independent task and project management: managing Notion, prioritizing tasks, status updates on project execution, regular 1:1 meetings with the functional manager.Full understanding and current use of our product: a mobile application for sports challenges = you need to be somewhat active .Implementation of additional projects in areas such as marketing, sales, mobile application development, or process optimization: depending on your skills and development preferences. What awaits you at Activy:Hybrid work model: You decide when you work from the office (located on Marszałkowska in Warsaw).

We are looking for a dynamic and detail-oriented Junior Operations Specialist to join our Customer Support team. This role is perfect for someone who is passionate about providing outstanding customer service and has a strong command of the Chinese language. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a seamless experience for our clients. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Are you passionate about providing exceptional customer support? Join our dynamic team at jobsforhumanity as a Junior Operations Specialist, where you will leverage your German language skills to assist our valued customers. In this role, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience for all users.As a member of our team, you will have the opportunity to grow and develop your skills in a supportive and collaborative environment. Your contributions will help us enhance our customer service operations and foster positive relationships with our clients.

Join our team as a Junior Operations Specialist in Customer Support, where you'll play a vital role in ensuring our clients receive exceptional service. As a member of our dynamic team, you will assist in resolving customer inquiries, maintaining operational efficiency, and contributing to a positive customer experience. Fluency in Chinese is essential for this position. If you're passionate about helping others and eager to grow your career in a supportive environment, we want to hear from you!

Join our dynamic team at Netcompany as a Junior Java Developer, where you'll have the opportunity to work on innovative banking solutions. In this role, you'll collaborate with experienced developers to design, implement, and support cutting-edge applications that empower our clients to achieve their financial goals. Your contributions will directly impact our projects, making you an integral part of our success in delivering outstanding banking services.

Join our dynamic team at Netcompany as a Junior .NET Developer, where you'll be part of a vibrant working environment focused on innovation and collaboration. In this role, you'll contribute to the development of cutting-edge banking solutions, enhancing user experiences through efficient and scalable applications.

Veeva Systems is a pioneering organization dedicated to transforming the life sciences industry by accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies globally, we achieved over $2 billion in revenue in our last fiscal year, with significant growth opportunities on the horizon.Our core values – Do the Right Thing, Customer Success, Employee Success, and Speed – define our culture. In 2021, we made history by becoming a public benefit corporation (PBC), which compels us to balance the interests of our customers, employees, society, and investors.As a Work Anywhere company, we empower you to choose your work environment, whether from home or in the office, enabling you to thrive.Join us in revolutionizing the life sciences sector, and making a meaningful difference for our customers, employees, and communities.The RoleWe invite you to lead as a Team Manager within Cloud Managed Services (Vault), where you will guide a team of experts ensuring our Life Sciences clients experience exceptional outcomes with their Veeva Vault applications. This position allows you to directly impact the operational excellence of global pharmaceutical and biotech organizations utilizing cutting-edge cloud technology.You will manage an expanding team of consultants tasked with supporting customer Production Vaults, enhancing services continuously, and ensuring system reliability. This strategic leadership role offers a blend of operational management, customer interaction, and service development across selected accounts.This role is remote within Poland, with the requirement to work from our Budapest office in Hungary twice per quarter and travel occasionally for team or customer engagements in the EMEA region.

Join our dynamic team at YIT Group as a Customer Service Specialist in Warsaw. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. You will manage inquiries, resolve issues, and provide exceptional support that enhances customer satisfaction.The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to work collaboratively within a team. Your contributions will be integral to fostering positive customer experiences and maintaining our reputation for outstanding service.