About the job
Lyft’s Self-Serve Intelligence team builds the systems that help riders and drivers resolve issues on their own. Part of the Safety & Customer Care organization, this group focuses on backend services, APIs, and AI-powered products that let customers get help without waiting for an agent. The team’s work includes AI Assist (such as AI Agents), automations, and self-service workflows, all designed to make support fast and reliable.
Role overview
As a Senior Software Engineer on this team, the main responsibility is to design, build, deploy, and maintain backend systems and AI-driven tools that handle customer problems automatically. These solutions use Generative AI and automation to deliver scalable, dependable self-service experiences for millions of Lyft riders and drivers.
What you will do
- Design and develop backend services and APIs for AI-powered self-service products
- Build and maintain AI Agents and automation tools that resolve customer issues without agent involvement
- Oversee the full development lifecycle: system design, prototyping, deployment, and ongoing operations
- Work closely with product managers, designers, data scientists, and operations teams to deliver robust solutions
- Focus on reliability, scalability, and operational excellence in all systems
Location
This role is based in San Francisco, CA.

