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Senior Software Engineer - Self-Serve Intelligence

Lyft, Inc.San Francisco, CA
On-site Full-time $185K/yr - $222K/yr

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Experience Level

Senior

Qualifications

5+ years of experience in software engineering, particularly in backend development. Proficient in designing and implementing scalable backend services and Generative AI-powered products. Strong skills in developing evaluation frameworks to assess and enhance the quality of AI-driven customer experiences. Expertise in leading projects from conception to production, with ownership of system design, implementation, and operational health. Ability to write clean, maintainable, and well-tested code. Experience in designing APIs, data models, and service architectures that facilitate rapid product development. Ability to quickly adapt and integrate emerging AI technologies to boost team productivity. Consideration for edge cases, failure scenarios, and business context in system design. Engagement in code and architecture reviews to ensure high standards and share knowledge. Ownership of system reliability by monitoring, debugging, and enhancing service health, latency, and availability. Proactive involvement in resolving ongoing incidents. Strong communication skills to support and unblock cross-team collaboration. Willingness to share knowledge through presentations, tech talks, and advocacy for engineering and AI best practices.

About the job

Lyft’s Self-Serve Intelligence team builds the systems that help riders and drivers resolve issues on their own. Part of the Safety & Customer Care organization, this group focuses on backend services, APIs, and AI-powered products that let customers get help without waiting for an agent. The team’s work includes AI Assist (such as AI Agents), automations, and self-service workflows, all designed to make support fast and reliable.

Role overview

As a Senior Software Engineer on this team, the main responsibility is to design, build, deploy, and maintain backend systems and AI-driven tools that handle customer problems automatically. These solutions use Generative AI and automation to deliver scalable, dependable self-service experiences for millions of Lyft riders and drivers.

What you will do

  • Design and develop backend services and APIs for AI-powered self-service products
  • Build and maintain AI Agents and automation tools that resolve customer issues without agent involvement
  • Oversee the full development lifecycle: system design, prototyping, deployment, and ongoing operations
  • Work closely with product managers, designers, data scientists, and operations teams to deliver robust solutions
  • Focus on reliability, scalability, and operational excellence in all systems

Location

This role is based in San Francisco, CA.

About Lyft, Inc.

Lyft is a leading transportation network company that aims to connect people through ridesharing and innovative transportation solutions. Our commitment to community and technology drives us to create an inclusive environment where every team member can thrive.

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