About the job
Teamwork makes the stream work.
Roku is revolutionizing television
As the leading TV streaming platform across the U. S., Canada, and Mexico, Roku aims to power every television globally. Pioneering the streaming experience, our mission is to connect consumers to their beloved content while enabling publishers to grow their audiences and providing advertisers with unique engagement opportunities.
From day one at Roku, you will be an essential contributor in a dynamic, fast-growing public company where everyone plays an active role. Join us in delighting millions of TV streamers worldwide while gaining invaluable experience across various fields.
About the Team
The Customer Care Engineering team at Roku is dedicated to crafting innovative solutions that transform how we support millions of customers globally. We develop and maintain a diverse array of advanced tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a comprehensive suite of web services. Our mission is to empower Roku customers and support teams with seamless automation, intuitive self-service tools, and effective troubleshooting capabilities. If you have a passion for creating scalable, impactful solutions that make a significant difference, this is the right team for you.
About the Role
We are in search of a Senior Salesforce Engineer who will take ownership of complex customer support and service workflows from start to finish. This position is not merely about configuration or a title—it is for a strong individual contributor capable of designing, building, integrating, and stabilizing enterprise-grade Service Cloud solutions with minimal guidance.
Your Responsibilities
- Lead Salesforce Service Cloud development for customer support platforms, including case management, workflows, and automations.
