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Senior Software Engineer, Infrastructure

DecagonNew York City
On-site FullTime

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Qualifications

Proven experience as a Senior Software Engineer or similar role, with a focus on infrastructure. Strong proficiency in cloud technologies, including AWS, GCP, or Azure. Expertise in networking, data management, and real-time communication systems. Experience with infrastructure-as-code tools such as Terraform or CloudFormation. Familiarity with CI/CD pipelines and DevOps practices. Solid understanding of machine learning frameworks and data processing tools. Exceptional problem-solving skills and a collaborative mindset. Strong communication skills, able to articulate complex technical concepts clearly.

About the job

About Decagon

Decagon stands at the forefront of the conversational AI revolution, enabling brands to provide exceptional concierge-level customer experiences. Our cutting-edge technology empowers renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to implement AI-driven agents. These agents facilitate personalized interactions across all communication channels including voice, chat, email, and SMS.

Our vision is to transform the landscape of customer interactions, moving beyond traditional support tickets and hold music toward expedited resolutions, enriched conversations, and stronger relationships. We are proudly supported by prestigious investors such as a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, all of whom share our ambitious vision.

As an in-office company, we thrive on a collective commitment to excellence and speed. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our collaborative efforts and professional growth.

About the Team

The Infrastructure team is responsible for designing and maintaining the essential frameworks that drive Decagon’s operations, including networking, data management, machine learning serving, developer platforms, and real-time voice communication. We collaborate closely with product, data, and machine learning teams to create high-scale, low-latency systems that meet stringent service level objectives and offer exceptional developer experience.

Our team focuses on five critical areas:

  • Core Infrastructure: Our foundational cloud architecture encompasses networking, computing, storage, security, and infrastructure-as-code, ensuring reliability, scalability, and cost-effectiveness.
  • Data Infrastructure: We develop streaming and batch data platforms that drive analytics and business intelligence while enabling customer-facing telemetry for both customer-managed and on-premises environments.
  • Machine Learning Infrastructure: Our platforms support GPU and model serving for large language model inference, featuring multi-provider routing and capabilities for on-premises or air-gapped deployments.
  • Developer Experience Platform: We focus on continuous integration and deployment (CI/CD), streamlined processes, and essential services that facilitate fast, safe, and consistent shipping across teams.
  • Voice Infrastructure: Our telephony and WebRTC stack ensures ultra-low-latency, high-quality voice communication, supported by comprehensive observability.

Our mission is to deliver extraordinary support experiences where AI agents collaborate with human operators to resolve challenges swiftly and accurately.

About the Role

We are seeking a Senior Infrastructure Engineer who will play a pivotal role in shaping our infrastructure landscape and enhancing the efficiency and performance of our systems.

About Decagon

Decagon is a pioneering company in conversational AI, dedicated to elevating customer engagement through innovative technology. Our solutions empower industry leaders to transform customer interactions into meaningful conversations, ensuring satisfaction and loyalty. Join us in redefining the future of customer service.

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