Senior Software Engineer - Experience Engineering Team

Join Our Innovative TeamAt OpenAI, we are on a mission to ensure that Artificial General Intelligence (AGI) brings real benefits to humanity across all sectors. Our focus on B2B applications empowers businesses, governments, and enterprises to redefine their operations, facilitate economic growth, and enhance productivity.We are at the forefront of technology, creating and managing products that translate our pioneering research into practical applications for millions of developers and companies globally. Our OpenAI API and Enterprise products enhance the capabilities of individuals and organizations, allowing them to work smarter and more efficiently. Our multidisciplinary teams, which encompass product engineering, backend infrastructure, and safety, collaborate to deliver OpenAI’s technology with a commitment to reliability, security, and an unparalleled user experience.Your Role as Engineering ManagerWe are seeking a dynamic Engineering Manager to lead our API Experience team. This role involves creating an outstanding development experience for our API users, from independent developers to Fortune 500 enterprises. You will oversee API documentation, software development kits (SDKs), account management, and the overall developer experience that millions rely on to integrate OpenAI models into their applications. Collaborating closely with research teams, you will ensure our latest innovations are seamlessly integrated into our API offerings.Key Responsibilities:Lead and expand a diverse team of high-performing full-stack engineers.Develop an API product that is highly praised by developers worldwide.Establish the technical roadmap for building robust and scalable API products tailored for developers.Work in partnership with various stakeholders, including product management, design, sales, and other engineering teams.Mentor and support engineers to foster their professional growth and skill development.Ideal Candidate Profile:8+ years in software engineering, with at least 5 years in engineering management.Proven experience in developing external-facing API products at a consumer internet scale.A passion for creating and managing scalable, reliable systems and products.A strong advocate for diversity, equity, and inclusion with experience in building inclusive teams.A proactive problem-solver who takes ownership of challenges and drives them to resolution.

About Hook MusicHook Music is a pioneering social music platform, supported by elite investors, dedicated to revolutionizing music discovery, enhancing fan engagement, and fostering creator development. We transform beloved songs into interactive sounds, allowing fans and creators to reimagine music through simple, remix-friendly experiences that require no learning curve. By collaborating directly with artists, labels, and rights holders, Hook Music ensures that music is discovered, shared, and expressed in ways that honor and reward its creators. At Hook, music is not merely consumed — it is experienced, expressed, and personalized.Role OverviewWe are on the lookout for a talented Backend Engineer (Product & APIs) to design, develop, and scale the APIs and fundamental systems that drive Hook Music’s product experience across both mobile and web platforms. In this role, you will take ownership of the backend services that facilitate content creation, discovery, user profiles, social interactions, rights management, and much more.As a product-oriented backend engineer, you will collaborate closely with frontend engineers, AI and recommendation teams, product managers, and designers to ensure our application is fast, reliable, and scalable. You will contribute to shaping system architecture, enhancing performance, and creating clean, extensible APIs that support rapid experimentation and growth.Your ResponsibilitiesDesign, develop, and maintain scalable backend services and APIs that empower the Hook Music product.Work closely with frontend engineers to establish and implement clean, efficient API contracts.Architect systems that accommodate high-throughput content creation, media processing, and social interactions.Optimize performance, reliability, and latency across core product flows.Contribute to database design, schema evolution, and data modeling strategies.Implement monitoring, logging, and alerting mechanisms to ensure system health and observability.Engage in technical design discussions to shape long-term backend architecture.Support experimentation and rapid iteration by building flexible, modular systems.

Join Anthropic as a Product Manager focused on API Growth! In this role, you will drive the development and expansion of our API products, ensuring they meet customer needs and align with our strategic goals. You will collaborate with cross-functional teams, including engineering, design, and marketing, to create innovative solutions that enhance user experience and drive engagement. Your insights will be critical in shaping the future of our API offerings.

IntroductionJoin Perplexity AI, where our API Platform drives AI-native search, retrieval, and automation for some of the most forward-thinking companies globally. Our Support team acts as the first line of defense for developers and enterprises, ensuring that they can create fast, reliable, and unique products leveraging our API capabilities.We go beyond merely addressing support tickets—we form deep partnerships with customers, Product, and Engineering teams to architect solutions, troubleshoot complex integrations, and influence our product roadmap based on genuine developer needs.About the RoleWe are in search of a Forward-Deployed Engineer who will serve as a hands-on technical partner to our API customers. This role is highly technical and customer-oriented, combining elements of solution architecture, developer advocacy, and technical program management.You will engage directly with developers, product teams, and executives within our clients’ organizations—from architecting their API-driven systems to enhancing query performance and rolling out new features. Additionally, you will contribute to the development of internal tools, documentation, and demos that facilitate API adoption and maximize impact.Key ResponsibilitiesAct as the dedicated technical partner for strategic API Platform clients, guiding them through architecture design, integration, and optimization.Diagnose API performance issues, integration challenges, and quality concerns—delving into code and logs when necessary.Create prototype integrations, search workflows, and demonstrations to speed up adoption and inspire customer innovation.Collaborate with Engineering and Product teams to address high-priority escalations, ensuring minimal downtime and maximum reliability.Gather and synthesize customer feedback to enhance API features, SDKs, and overall developer experience.Stay well-informed about the latest capabilities of the API Platform, its competitive landscape, and best practices, using this knowledge to advise clients effectively.What We’re Looking ForMust-HavesOver 5 years of experience in technical support engineering, software engineering, or solutions engineering, with direct application development experience.Proven hands-on expertise with APIs and integration strategies.Strong problem-solving skills with the ability to work effectively under pressure.Excellent communication skills, both written and verbal, with an aptitude for engaging effectively with clients.

About FernAt Fern, we empower software companies to create exceptional API experiences. Our esteemed clientele includes industry giants such as Nvidia and Square, along with burgeoning AI innovators like ElevenLabs and OpenRouter.As we advance, the future of API integrations will be predominantly handled by AI agents that require more than just marketing pages—they demand precisely typed schemas, structured endpoints, deterministic contracts, and documentation tailored for context windows.Our compact yet highly skilled team comprises builders from leading tech firms like Google, Palantir, Amazon, and Uber, all collaborating in Williamsburg, Brooklyn. Following our acquisition by Postman, we now serve 40 million users and 98% of the Fortune 500, while preserving the agility, speed, and ownership characteristic of a startup.About the RoleAs the Engineering Manager for Documentation at Fern, you will spearhead a dynamic team of engineers dedicated to developing core product features utilized by thousands of developers. You will blend hands-on technical guidance with people management to ensure successful execution, maintain quality standards, and foster team well-being, while remaining closely engaged with both code and clients.In this role, you will oversee a team of 6-12 engineers, reporting directly to the VP of Engineering, and it requires your presence at our Brooklyn office.Lead and nurture a high-performing team: You will manage, mentor, and nurture a group of high-slope engineers as we expand. Setting clear expectations, providing technical feedback, and collaborating with Staff Engineers to establish technical direction will be crucial.Be a technical leader, not just a people manager: This is a genuine player/coach position. You will review code, influence architectural decisions, and assist in making informed technical choices across the technology stack. You will also write code alongside the team, especially where challenges are greatest and stakes are highest.

About Us:At Industrious, we pride ourselves on being the largest premium workplace-as-a-service provider, renowned for offering the highest-rated workplaces in the industry. Our mission revolves around creating exceptional experiences for teams of all sizes and stages, including our own. We understand that a great day at work is driven by the people around you and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in collaborative environments. As teammates, we foster new ideas and celebrate every achievement. We are passionate about making a significant impact on our members' workplace experiences.Authenticity is Key: We believe that great days at work begin when everyone can express their true selves. Embracing diversity in backgrounds, thoughts, and ideas is crucial to our success in delivering outstanding workplace experiences for our members and each other. Industrious is dedicated to cultivating an inclusive and respectful environment that values your individuality. We celebrate our team members as unique individuals capable of achieving remarkable things when we work together.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and listed among Forbes’ Best Startup Employers.For more information, visit www.industriousoffice.com/careers.Role Overview:This position is an on-site hospitality role, requiring presence 5 days a week, and candidates must reside within a reasonable commuting distance from Houston, TX. To support this, we offer excellent commuter benefits!As a Member Experience Manager, you will be the primary problem solver, momentum creator, and experience architect for our members. You are the key connector and the familiar face everyone recognizes. As the manager of your designated location, your business acumen will be instrumental in organizing details and communications to ensure seamless operations. You are confident engaging with executives, and you welcome the opportunity to learn and ask questions when necessary. Your enthusiasm drives you to connect with the broader business community, and you take pride in representing Industrious in your local market while identifying potential members to ensure they have an exceptional workday. Your genuine curiosity and consultative sales approach enable you to uncover and address clients' needs effectively. You will orchestrate outstanding events and embrace the hard work required to make them successful. Your passion lies in helping others succeed.

About StainlessStainless is an innovative and rapidly expanding technology startup dedicated to revolutionizing the future of APIs. Our esteemed clientele includes industry giants such as OpenAI, Anthropic, and Cloudflare.We have successfully secured over $35 million in funding from prominent investors such as a16z, Sequoia, and founders/C-levels from top companies like Stripe, Datadog, Segment, and Linear.Based in New York City, just west of SoHo, our dynamic team of approximately 60 members is poised to double in size within the next 9 to 12 months.About the RoleIn this pivotal role, you will spearhead product development for the Stainless SDK Studio, which serves as the gateway for everyone from startups to established clients like OpenAI, Anthropic, and Cloudflare.This position reports to our Head of Product Engineering and is available either onsite at our Manhattan office or our newly established San Francisco office.Your ResponsibilitiesDevelop exceptional web experiences for creating and publishing SDKs based on first principles.Review every detail of our product before it reaches customers.Collaborate with our most demanding customers to ensure our Studio meets their evolving requirements.Refine our technical architecture to facilitate rapid product development and scalability.Mentor and guide engineers, fostering their career advancement.Recruit, interview, and onboard top-tier engineering talent.Your ProfileYou have aspirations of being a startup founder and thrive on product creation.You embrace the challenges and dedication necessary to cultivate a flourishing new business line.You possess experience managing high-performing product engineering teams within early or growth-stage startups.You are hands-on and deeply technical, with a nuanced understanding of your team's projects and enjoy providing architectural and product guidance.

Role overview Garner Health is hiring a People Experience Manager in New York City. This role focuses on building a positive workplace culture and improving the employee experience across the company. The People Experience Manager works closely with different teams to create programs that support engagement, performance, and well-being. The goal: help every team member feel valued and supported.

Writer seeks a Workplace Experience Manager to join the onsite team in New York City. This role focuses on building a positive, collaborative office environment where employees feel supported and engaged. Key responsibilities Foster a workplace culture that promotes teamwork and employee engagement Manage daily operations to keep office facilities clean, organized, and fully functional Work closely with various departments to enhance the overall employee experience Serve as a main contact for workplace needs and new initiatives Work location This position is fully onsite in New York City, NY.

About FernFern empowers software companies to create exceptional API experiences. Our impressive clientele includes industry giants such as Nvidia, Square, and Twilio, alongside innovative AI startups like ElevenLabs and OpenRouter.As we look to the future, AI agents will dominate API integrations. These agents require robustly defined schemas, structured endpoints, and reliable documentation that can seamlessly integrate into their workflows.Our small, highly talented team consists of former builders from leading companies like Google, Palantir, Amazon, and Uber, collaborating from our office in Williamsburg, Brooklyn. Recently, we were acquired by Postman, granting us access to a vast user base of 40 million while preserving our startup agility and innovation.About the RoleAs the Engineering Manager for SDKs at Fern, you will spearhead a dynamic team of engineers dedicated to enhancing Fern's compiler and code generation infrastructure. This role demands a blend of technical and people leadership to ensure high-quality execution and team well-being, while remaining closely connected to our codebase and customer needs (see SDKs in production).You will oversee a team of 6-12 engineers, directly reporting to the VP of Engineering and working on-site in our Brooklyn office.Lead and cultivate a high-performing team: Mentor and develop a team of high-slope engineers as we scale. You will establish clear expectations, provide technical guidance, and collaborate with Staff Engineers to define our technical roadmap.Develop AI-centric platform capabilities: Create a user-focused SDK engineer agent that disseminates custom code modifications across various programming languages, ensuring consistency for major clients like Square, Auth0, and Twilio.Embrace your role as a technical leader: This position is a true player-coach role where you will review code, influence system architecture, and guide sound technical decisions throughout our stack. You will actively write code alongside the team.

At HHAeXchange, we are a pioneering technology platform dedicated to enhancing home and community-based care. Established in 2008, our mission is to develop an all-encompassing end-to-end homecare solution that empowers individuals who are aging or living with disabilities to thrive within their own communities. Our passionate team is committed to revolutionizing the healthcare landscape by creating a comprehensive homecare ecosystem that seamlessly connects patients, personal care providers, managed care organizations, and state entities. We are currently in search of a seasoned professional to spearhead the automation, AI integration, and digital journey design throughout the customer lifecycle. Reporting directly to the VP of Customer Experience, this pivotal role will significantly influence the scaling of personalized and intelligent customer learning and adoption at each touchpoint. You will be the technical architect of CX Automation within our organization, with hands-on responsibilities to design, implement, evaluate, and refine processes independently. This is a hybrid role, requiring attendance at our Midtown Manhattan office three days a week (typically Tuesday, Wednesday, and Thursday). To perform effectively in this position, candidates must successfully execute all essential job functions with or without reasonable accommodations. We are committed to providing reasonable accommodations to support individuals with disabilities in fulfilling the essential functions of their roles.

About ForaFora is the modern travel agency, dedicated to empowering travel enthusiasts to create successful advisory businesses. We are revolutionizing the $100B+ travel agency industry by integrating innovative technology, insightful data, and a supportive community, enabling countless entrepreneurs to thrive on our platform. Our business-in-a-box solution provides everything needed for travel entrepreneurs to launch and grow, including state-of-the-art tools, personalized training, and a dynamic community with exclusive industry partnerships. Our mission is clear: to support the next generation of travel professionals in transforming their passion for travel into a rewarding career, whether part-time or full-time. We believe that anyone, from experienced professionals to new advisors, can cultivate something both profitable and personal.Founded in 2021 by a team of experienced entrepreneurs, Fora has rapidly expanded to over 200 full-time employees located in vibrant New York City. In 2025, we successfully secured a $60 million Series B and C funding, led by Thrive Capital and Insight Partners, with contributions from previous investors, including Forerunner and Heartcore Capital. We have been honored with accolades such as LinkedIn's Top Startup 2024, Fast Company’s Most Innovative Companies for 2023 and 2025, and Built In's Best Places to Work in 2025.We are on a mission to create the first truly integrated platform for all travel needs, combining the best of human expertise and technology to redefine the travel planning and booking experience.About The RoleFora is in search of a dynamic Advisor Events Manager - Boutique Experiences to spearhead the strategy and implementation of exclusive, high-impact experiences tailored for our premier advisors. This role will oversee a diverse array of curated events aimed at enhancing advisor engagement, fortifying partner connections, and achieving significant business results.You will be responsible for developing and managing a year-round event calendar, ensuring each experience is purposeful, targeted, and aligned with the specific needs of our top advisors. This position demands end-to-end ownership, requiring both exceptional execution and thoughtful experience design, with an emphasis on quality, precision, and commercial success.Reporting directly to the Head of Advisor Events, this position will collaborate closely with advisor segment leads and cross-functional teams to ensure alignment and effectiveness in all initiatives.

About EliseAIAt EliseAI, we are dedicated to transforming essential industries such as housing and healthcare. We believe that everyone deserves a stable home and access to quality healthcare, yet these crucial services can often be difficult to navigate. By integrating advanced AI agents into existing workflows, we enhance efficiency, lower costs, and elevate the overall experience for users.Housing: We streamline the process for renters to tour apartments, sign leases, submit maintenance requests, and maintain communication with property teams—bringing all essential services into one convenient platform.Healthcare: We simplify appointment scheduling, streamline intake forms, and facilitate effective communication between patients and providers, allowing everyone to focus on health rather than paperwork.With EliseAI, organizations can minimize manual tasks, enhance accessibility, and deliver a seamless experience across vital services. We recently secured a $250 million Series E round led by Andreessen Horowitz to further accelerate our mission.About The RoleEliseAI is on the lookout for a Customer Experience Enablement Manager to architect, implement, and continuously refine training and enablement programs for our Customer Success Managers (CSMs). You will be responsible for CSM onboarding, ongoing skills enhancement, certification, and performance metrics, ensuring that each CSM is fully equipped to promote adoption, retention, and growth across our customer base.

Join Betterment as a Senior Manager of Workplace Experience, where you will play a pivotal role in shaping our workplace culture and enhancing employee engagement. Your mission will be to create a dynamic and inclusive environment that fosters productivity, collaboration, and well-being. You will lead initiatives that improve our workplace experience, ensuring that our employees feel valued and supported.

Join Oscar Health as a Senior Manager of Employee Experience within our dedicated People team. At Oscar, we pride ourselves on being the first health insurance company built on a full stack technology platform, always prioritizing our members' needs. Since our inception in 2012, we've aimed to redefine health insurance, creating a company that feels like a trusted family doctor.Role Overview:In this pivotal role, you will spearhead the design, implementation, and evolution of Oscar Health's workplace and cultural strategies. Your mission is to cultivate an environment where our employees feel valued, inspired, and empowered to excel. This position blends strategic oversight with hands-on execution, as you manage workplace operations across various locations, lead a cross-functional team to ensure seamless day-to-day services, and drive impactful cultural initiatives that enhance connection, engagement, and a profound sense of belonging. You will be a strategic leader who thrives at the intersection of facilities management, employee engagement, and culture-building.Your direct report will be the Head of Talent Engagement.Work Location: This role is based in our New York City office and requires a hybrid work arrangement, with three days of in-office attendance weekly. Thursdays are mandatory in-office days for team meetings and events, while the other two days are flexible to accommodate your schedule. #LI-HybridSalary Transparency: The base salary for this role ranges from $135,792 to $178,227 per year. Additionally, you will benefit from Oscar's employee benefits, unlimited vacation program, and annual performance bonuses.

Role Overview MongoDB is hiring a Product Manager to focus on Developer Experience. This role centers on improving how developers interact with MongoDB products and tools, especially as AI shapes the way applications are built. The position is based in New York City, with options for in-person or flexible work arrangements. What You Will Do Engage directly with developers at every stage of their application journey, from early design and prototyping to maintaining enterprise-scale solutions. Identify opportunities to better support MongoDB's developer community and clients. Drive initiatives that help developers build faster and make sound design decisions using MongoDB. Refine and expand MongoDB’s suite of developer tools, including adapting them for AI-driven development. Enhance existing tools such as MongoDB Compass with AI features, explore the use of MongoDB’s MCP server, and research new AI technologies to improve the developer experience. Who We’re Looking For Experience with developer products and technologies. Comfort working in a rapidly changing development landscape, especially with AI-driven trends. Proactive, self-motivated, and collaborative approach. Strong interest in customer success and developer advocacy. Enjoys working in a collaborative environment and adapting to change. Location This position is based in New York City. In-person and flexible work options are available.

About EliseAIAt EliseAI, we are transforming critical sectors such as housing and healthcare. Securing quality housing and healthcare is a challenge for many, and our mission is to simplify this process. By seamlessly integrating AI agents into existing workflows, we enhance efficiency, reduce costs, and elevate the overall experience for all stakeholders.Housing: We revolutionize the apartment touring experience, streamline lease signing, facilitate maintenance requests, and ensure renters have continuous communication with their property management—bringing essential services into one accessible platform.Healthcare: We simplify appointment scheduling, assist with completing intake forms, and enhance patient-provider communication, allowing everyone to prioritize health over paperwork.With EliseAI, organizations can minimize manual tasks, boost accessibility, and provide a seamless experience across vital services. Recently, we secured a $250 million Series E funding round led by Andreessen Horowitz to accelerate our mission.About the RoleWe are seeking a dedicated CX Operations Manager to design, enhance, and scale the systems and processes that drive our customer support experience. You will serve as the operational partner for Support and Product leaders, managing workflows, tools, reporting, and AI-powered support capabilities, while consistently refining the flow of customer inquiries from intake to resolution.As the Zendesk administrator and CX tooling specialist, you will provide the technical foundation that enables our support team to scale efficiently while ensuring a consistently high-quality customer experience during this crucial growth period.

StubHub is dedicated to transforming the live event experience on a global scale. Whether attending their first concert or their hundredth game, we aim to delight our customers from the moment they begin their ticket search until they enter the event. This commitment extends to our sellers as well, whether they're fans selling a single ticket or promoters of large-scale tours. Our goal is to make StubHub the most secure and convenient platform for millions of fans around the world.Location: Hybrid (3 days in office/2 days remote) – New York City, NYAbout the Team:The Consumer Experience (CX) team is tasked with delivering an unparalleled product journey for fans eager to discover, purchase, and sell tickets to their favorite live events via our web and mobile platforms. This team is crucial in fulfilling StubHub’s mission of being the global hub for live event experiences by designing engaging product experiences that millions of fans engage with daily.Within CX, the Events team concentrates on the pivotal transition from event exploration to selection, where curiosity evolves into commitment. Combining innovative design, robust engineering, and data-informed experimentation, the Events team crafts experiences that foster trust, ignite excitement, and enhance conversion—ultimately bringing more fans to live events worldwide.Why This Role Matters:This position allows you to work on one of StubHub’s most impactful consumer interfaces, shaping the experiences of millions.

Betterment is looking for a Senior Manager, Customer Experience Programs & Automation to help shape how customers engage with the company. This position is based at Betterment HQ in New York City and centers on leading projects that enhance both the customer journey and automation efforts. Key Responsibilities Direct programs aimed at improving customer interactions and making processes more efficient through automation. Collaborate with teams across Betterment to implement strategies that keep the customer at the center of decision-making. Identify opportunities to raise customer satisfaction and retention by driving meaningful improvements. Role Focus This role focuses on building and executing initiatives that make customer experiences smoother and more effective. Success in this position means finding ways to streamline operations while keeping customer needs in sharp focus.