Senior Software Engineer - Developer Experience

Harness is at the forefront of transforming software delivery with our cutting-edge AI platform, founded by renowned technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for $3.7B. With around $570M in funding and a valuation of $5.5B, we are supported by top-tier investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the real challenge now lies in optimizing the stages that follow coding—like testing, deployments, application security, reliability, compliance, and cost management. Harness is addressing these challenges with advanced AI and automation, enabling teams to deploy software more quickly while ensuring security and governance throughout the delivery lifecycle.Harness AI, along with our Software Delivery Knowledge Graph, provides profound context and intelligent automation across the software delivery process, embedding governance and policy-driven controls throughout the platform.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, and managed $2.8B in cloud expenses—empowering clients like United Airlines, Morningstar, and Choice Hotels to speed up releases by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold improvement in DevOps efficiency.With a global presence spanning 26 offices in 25 countries, Harness is shaping the future of AI-driven software delivery. We invite exceptional talent to join us in accelerating this transformative journey.Position SummaryWe seek a technically proficient engineer to join our Customer Experience team, capable of simplifying complex technical topics with ease. You will serve as an ambassador for Harness’ product suite, conducting in-depth troubleshooting to resolve customer issues swiftly. Your role will also include providing insightful recommendations for product enhancements to be executed by our development teams.About the RoleEnsure user satisfaction by efficiently handling and resolving Tier 1-3 product support issues with minimal developer involvement. Manage incident processes for significant customer issues to meet SLAs.Assist users with onboarding, third-party integrations, license management, and feature requests.Collaborate with Product and Engineering teams as necessary to improve the user experience of the platform.Partner with account managers (CSM) to onboard and support our customers.Offer technical guidance and best practices as a subject matter expert in our modules.

About UsAt Metropolis, we are at the forefront of the Recognition Economy, crafting artificial intelligence that transforms the real world into a responsive, seamless experience. Our mission is to eliminate the mundane and foster a sense of belonging and comfort wherever our users go. From revolutionizing parking systems to enhancing retail and hospitality interactions, we are dedicated to creating intuitive and magical experiences for millions. Join us as we innovate and build the future today!Your RoleWe are seeking a Principal Software Engineer to guide our Customer Experience application development team during a critical growth phase. As a leader in engineering, you will shape the technical vision and strategy that will propel Metropolis products into the future, crafting exceptional customer experiences. Your technical expertise will be vital in fostering a strong engineering culture and driving our mission forward. The ideal candidate will possess a product-focused mindset, driven by curiosity and a passion for enhancing customer interactions through technology, ensuring that our advancements align with user needs and contribute to the company's overall success.This is an exciting opportunity to develop an end-to-end mobility platform that serves high-traffic locations and diverse use cases, impacting the daily experiences of millions. If you are motivated by the challenge of empowering customers through innovative mobility solutions, we want to hear from you! Our dynamic and fast-paced environment encourages collaboration and challenges the status quo daily.Your ResponsibilitiesProvide strategic technical direction that influences the entire organization by developing and executing a comprehensive technical vision.Establish and advocate for best practices and technologies that promote operational excellence in system reliability while supporting rapid experimentation and data-driven decision-making.Facilitate significant improvements in developer experience through innovative technology solutions.

About the Role Metropolis is hiring a Staff Software Engineer to focus on customer experience in Bengaluru, Karnataka, India. This role centers on building and improving software that shapes how users interact with our products. What You Will Do Work with teams across engineering, product, and design to create new features and refine existing ones Design and implement software solutions aimed at improving user satisfaction Apply software engineering expertise to solve complex problems that affect customer experience What We Look For Strong background in software engineering Experience collaborating with cross-functional teams Interest in building products that make a direct impact on customers

Join our dynamic team at Weekday-1 as a Software Development Engineer II (SDE II). In this role, you will be instrumental in designing, developing, and deploying innovative software solutions. Collaborate with cross-functional teams to enhance product functionality and optimize performance. Your expertise in software engineering principles will drive our projects forward.

Join OneDirect as a Software Development Engineer II, where your passion for technology will drive innovative solutions for Fortune 1000 companies. We are seeking motivated individuals with 2 to 5 years of experience who are eager to contribute to a product company making a real impact in Bengaluru.At OneDirect, we specialize in enhancing customer experiences across various touchpoints, working with industry leaders to deliver top-notch enterprise software solutions.Why Choose Us?Work with a diverse tech stack including nginx, Tomcat, MongoDB, Cassandra, Spinnaker, MySQL, and more - perfect for those eager to learn.Collaborate with talented and passionate professionals.Be part of a team that builds impactful solutions from India, for the world.Key Responsibilities:Design and develop scalable applications.Collaborate with cross-functional teams to outline, design, and implement new features.Conduct unit tests to ensure code robustness, including edge cases and usability.Explore and implement new technologies to enhance development efficiency.Write clean, maintainable code while rapidly iterating and deploying.Engage in all development phases from design to release, while mentoring and leading team members.

Join Stripe as an Engineering Manager, Support Experience, where you will lead a team of talented engineers dedicated to enhancing our customer support platform. In this role, you will oversee the design and implementation of innovative solutions that improve the customer experience and streamline support operations. You will collaborate with cross-functional teams to identify opportunities for improvement and drive projects from conception to delivery.

Founding Support Engineer (Customer Experience Engineering) Location: Hybrid - BengaluruTeam: Customer Experience Join Kognitos, where we are revolutionizing enterprise software interactions through the simplicity of natural language and the innovative capabilities of Generative AI. Our cutting-edge automation platform is not just changing workflows; it’s enhancing the way our customers achieve their goals.We are in search of a dynamic Founding Support Engineer who embodies more than just problem-solving skills. We need a customer champion, a technical expert, and a collaborative product partner. As a pivotal member of our team, you will represent Kognitos to our clients—resolving technical challenges, discerning usage patterns, developing scalable solutions, and influencing the future of customer support within an AI-driven landscape.Your Responsibilities Will Include:Be the First Line of Impact: Diagnose and rectify intricate technical issues concerning automation scripts, Generative AI prompts, integration points, and overall performance.Assist customers in crafting and troubleshooting automation scripts using either natural language, code, or a synergistic approach.Cultivate Lasting Customer Relationships:Engage with clients via email, video calls, and ticketing systems. Deliver timely updates, empathetic support, and effective solutions.Serve as a proactive technical advisor for key customers—reviewing automation code and streamlining their workflows.Enhance Product Experience:Collaborate with Engineering to escalate bugs, enhance product usability, and minimize recurring support challenges.Drive performance metrics such as case deflection rates, resolution times, and customer satisfaction by refining serviceability and documentation.Innovate Support Processes:Develop self-service resources and training materials that empower Generative AI-driven support solutions.Mitigate inbound inquiries through intelligent tooling, comprehensive knowledge bases, and proactive monitoring.Be a Founding Voice in Support:Help shape the definition of exemplary technical support at Kognitos.Mentor colleagues, share best practices, and elevate the standards for customer support excellence.

Job Overview: As a Software Development Engineer II, you will be instrumental in crafting an exceptional content viewing experience for our users. You will tackle intricate technical challenges and develop systems that operate at an unprecedented scale. This role demands the design and delivery of high-quality distributed applications while maintaining superior operational excellence, ensuring a seamless interaction for users on the JioHotstar website and TV applications.About Our Team: At JioHotstar, our Viewer Experience (VX) organization is central to how millions find, engage with, and adore our platform. We oversee the complete user journey—from the initial app launch to daily engagement loops—encompassing Search, Personalization, Watch Experience, Interactivity, and beyond. By integrating top-tier engineering, machine learning, design, and data analytics, we deliver a seamless, personalized, and captivating OTT experience at a massive scale. If you are enthusiastic about creating immersive, intelligent, and efficient user experiences that can delight a billion users, we invite you to join us in redefining the future of streaming.

Company OverviewAt CommerceIQ, we are at the forefront of transforming digital commerce through our innovative AI-driven platform. Our comprehensive ecommerce management solutions empower brands to make informed, rapid decisions that enhance the digital shelf, maximize retail media ROI, and drive incremental sales globally. Serving over 2,200 leading brands and a network of more than 900 retailers, we help our clients efficiently manage marketing, supply chain, and sales operations, aiming for profitable market share growth across 50+ countries. Our impressive client roster includes 10 of the top 12 CPG brands, such as Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. Backed by over $200M in funding from top investors like SoftBank, Insight Partners, and Madrona, we are committed to delivering excellence in the ecommerce space. Discover more at commerceiq.ai.At CommerceIQ, you will:Develop cutting-edge AI products and capabilities from the ground up.Design and implement full-stack features with significant autonomy.Translate product requirements into scalable technical solutions across the tech stack.Play a key role in shaping and executing the core architecture of new products.Collaborate with cross-functional teams including engineering, product management, and go-to-market teams to gather requirements and integrate with the broader CommerceIQ platform.Write clean, high-quality code and contribute to technical documentation.Engage in code reviews and help establish robust engineering standards within the team.

Join our innovative team at Smiths Group as an Engineer II Wet Seals. In this role, you will play a crucial part in the development and design of advanced wet seal solutions that meet the needs of our clients. You will collaborate with cross-functional teams to enhance product performance and reliability.

Role overview Sumo Logic is hiring a Senior Software Engineer II in Bengaluru, Karnataka, India. This role focuses on building software solutions that support the company’s growth. The team values collaboration and aims to deliver scalable, high-performance applications.

Be a Founding Member of Our India Tech Hub!Kobie, with over 35 years of expertise in the loyalty sector and recognized as a multi-year Forrester Leader and a top workplace in the USA, is thrilled to announce the launch of our Tech Hub in India. We collaborate with prestigious global brands to foster meaningful connections with their customers through tailored, data-driven loyalty experiences, all aimed at enhancing enterprise value through loyalty. This Tech Hub will act as a Global Capabilities Center, offering a variety of technology roles. Join us in making a significant impact as we continue to set the standard in loyalty, delivering cutting-edge customer experiences for some of the most esteemed brands worldwide, and collaborating with a team of exceptional talent in the field of loyalty.

Toast, Inc. is seeking a Software Engineering Manager II based in Bengaluru, India. This position leads a team of engineers who work on designing, building, and launching new software solutions. Role overview The Software Engineering Manager II oversees day-to-day activities for a group of engineers. The focus is on guiding the team to deliver high-quality software that meets project goals and timelines. What you will do Provide direction on technical decisions and support the team in delivering projects Encourage open communication and help maintain a positive, collaborative team environment Monitor project progress to ensure quality standards and deadlines are met

Join Harness, a pioneering AI Software Delivery Platform company founded by industry visionary Jyoti Bansal, known for establishing AppDynamics, which was acquired by Cisco for $3.7 billion. With approximately $570 million raised in funding and a valuation of $5.5 billion, Harness is backed by prominent investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As AI technology transforms code development, the crucial challenges now lie in the subsequent stages – including testing, deployments, application security, reliability, compliance, and cost optimization. Harness addresses these challenges by integrating AI and automation into the software delivery lifecycle, enabling teams to accelerate software deployment while ensuring security and governance.Utilizing Harness AI and the Software Delivery Knowledge Graph, our platform leverages deep insights and intelligent automation across the software delivery process, incorporating governance and policy-driven controls throughout.In the past year alone, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, 9.1 billion optimized tests, and protected 3 trillion API calls, effectively managing $2.8 billion in cloud expenditure. Our customers, including United Airlines, Morningstar, and Choice Hotels, have experienced release accelerations of up to 75%, reductions in cloud costs by as much as 60%, and achieved 10x efficiencies in DevOps.With a global presence across 14 offices in 25 countries, Harness is at the forefront of AI-driven software delivery, and we invite exceptional talent to join our mission and propel our growth.Position OverviewWe are seeking a highly skilled Staff Software Engineer II to architect, develop, and enhance robust, scalable distributed systems. The ideal candidate will possess extensive experience in Java and Go, along with a profound understanding of distributed computing principles, cloud-native architectures, and scalable backend solutions.This position demands a commitment to operational excellence, ensuring system reliability, scalability, and observability, while advocating best practices in incident management, performance optimization, and automation. You will collaborate with cross-functional teams to create resilient, high-performance applications. Familiarity with CI/CD pipelines, DevOps methodologies, and cloud platforms (AWS/GCP/Azure) will be advantageous.

Join SurveyMonkey, the premier platform for surveys and forms, designed for businesses and adored by users. With a blend of powerful features and user-friendly design, we cater to a variety of needs, from customer experience to employee engagement, market research, and more. Our platform integrates research expertise with AI technology, making it feel like you have a team of expert researchers at your fingertips.Trusted by millions, from startups to Fortune 500 companies, SurveyMonkey empowers teams to collect insights that foster informed decision-making, create exceptional experiences, and drive business success. Learn more at surveymonkey.com.What We’re Looking ForWe are on the lookout for a dynamic Backend Software Engineer II to become part of the SurveyMonkey team. This role is ideal for someone passionate about code quality and system architecture. You will be instrumental in designing and maintaining the backend systems that power our multi-tenant SaaS platforms. As a member of the GFB Digital Team, you will elevate the high-performance services that fuel our growth and ensure our robust systems scale efficiently while remaining optimized for performance.Your ResponsibilitiesLead features from architectural planning through implementation, deployment, and monitoring, ensuring production-ready code.Develop and maintain backend services and APIs that manage engineering complexity while meeting timely business demands.Modernize existing systems and optimize database performance across Relational (MySQL/PostgreSQL) and NoSQL (MongoDB) databases.Enhance CI/CD pipelines and utilize Observability tools (Open Telemetry) to improve deployment workflows and troubleshoot production issues efficiently.Cultivate a culture of technical excellence through code reviews, writing tests, and collaborating with fellow engineers to maximize team potential.

We are seeking a skilled Microsoft IIS Administrator to join our dynamic team. In this role, you will be responsible for managing and ensuring the stability and performance of our web applications hosted on Microsoft Internet Information Services (IIS). Your expertise will help us maintain high availability and security of our web services.

P-375 At Databricks, we are dedicated to empowering data teams to tackle some of the most complex challenges in the world—ranging from revolutionizing transportation to expediting medical innovations. We achieve this by developing and managing the premier data and AI infrastructure platform that enables our clients to leverage deep data insights for business enhancement. The Core Experiences Platforms Organization in Bangalore oversees the essential platforms that facilitate access to and interaction with core resources such as Workspaces, Notebooks, SQL queries, and the vital serving infrastructure that supports diverse User Experiences. As Databricks continues to experience significant growth, numerous critical services depend on the platforms managed by the Core Experiences Platforms Organization. We are focused on reengineering our systems to accommodate the next phase of expansion. This is your chance to take ownership of several pivotal next-generation infrastructures at Databricks and play a key role in our growth journey. We are on the lookout for exceptional technical leaders with a proven track record to spearhead these transformative initiatives. Your role will be pivotal in: Complete ownership of multiple platforms: You will define and drive execution across crucial dimensions for the company: scalability, platformization, and reliability. Platformizing serving infrastructure: Design abstractions capable of supporting a wide array of current and emerging use cases (including AI), negotiate the right trade-offs, and foster consensus across Databricks to create and scale seamless product experiences for our customers. Drive cross-organizational impact by collaborating with stakeholders across various functions. Re-architecting platforms for scale: Redesign our existing systems to accommodate a 10X to 100X increase in scale. Enhancing developer experience: Transform platform onboarding to reduce the time from weeks to mere hours, thereby boosting efficiency and user satisfaction. Creating impactful features: Develop features that significantly enhance product functionality and improve end-user experience, driving meaningful advancements across Databricks. Fostering engineering excellence: Nurture a strong engineering culture centered on quality and productivity, setting a high benchmark for the team. Mentoring future leaders: Serve as a role model for junior team members, guiding their development and growth.

Join Flywire as a Payment Experience Associate II in our dynamic Contact Centre team. In this role, you will be pivotal in delivering exceptional support to our clients, ensuring seamless payment experiences. Your contributions will help enhance customer satisfaction and drive the company's mission of providing outstanding service. This is an exciting opportunity to be part of a vibrant team dedicated to excellence.

Role Overview NETGEAR, Inc. is hiring a Senior Software Development Engineer II in Bengaluru, India. This role focuses on designing and building software that strengthens NETGEAR’s networking products. The position works closely with teams from different disciplines to deliver software that aligns with customer requirements.