Senior Software Engineer – Customer Experience Platform (CX)

At PointClickCare, our mission is to empower healthcare providers to deliver exceptional care. We are a pioneering health technology company that is founder-led and privately held, fostering an environment where our team members can innovate and redefine the future of healthcare.With access to the largest long-term and post-acute care dataset and a robust Marketplace of over 400 integrated partners, our platform supports more than 30,000 provider organizations, positively impacting millions of lives. We are committed to reinvesting a significant portion of our revenue into research and development, providing our employees with the tools and resources they need to innovate and create lasting change. Recognized by Forbes as a leading private cloud company and celebrated as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, opportunities for growth, and meaningful work.At PointClickCare, we empower our employees to become the architects of a smarter, human-first healthcare future, accelerated by AI. We leverage AI as a catalyst for creativity, productivity, and informed decision-making. By incorporating AI tools into our workflows, we enhance collaboration, improve outcomes, and enable every team member to maximize their impact. This begins with our hiring practices, where we seek AI expertise aligned with our mission, and continues through ongoing training and development to nurture innovation throughout the employee journey.Join us in transforming healthcare, ensuring it not only survives but thrives. To learn more about what it's like to work at PointClickCare, visit Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

About Pantheon Pantheon is a leading WebOps platform that empowers the open web, hosting over 300,000 sites in the cloud for esteemed clients such as Google, Princeton University, Salesloft, and Doctors Without Borders. Each day, countless developers and marketers leverage our platform to create, iterate, and scale WordPress and Drupal sites, reaching billions of users globally. Our multitenant, container-based architecture allows organizations to manage all their websites seamlessly from a single dashboard. High-profile organizations like Clorox and the United Nations achieve remarkable results with accelerated development and real-time publishing through Pantheon’s collaborative workflows. The Role The Pantheon Developer Experience Team is seeking a Senior Software Engineer dedicated to enhancing the core functionalities of our platform. This role focuses on improving integrations with GitHub, GitLab, and other external Version Control Systems (VCS), ensuring our platform provides exceptional performance, stability, and user experience for both developers and content creators. You will have the opportunity to build innovative services and maintain existing ones, keeping Pantheon at the forefront of web development technologies. Your work will involve a diverse tech stack, including Go, Node.js, Python, Kubernetes, and Google Cloud Run. What You Need to Succeed A strong passion for continuous learning and adapting to a diverse technical stack. A proactive desire to innovate by building new features and advancing product capabilities. The ability to work meticulously to ensure reliability, thorough testing, and stable deployments. Excellent writing skills for contributing to technical documentation. A collaborative spirit, thriving in cross-functional team environments. What You Bring to the Table 5+ years of experience in complex distributed systems. Familiarity with Next.js, Go, and Kubernetes is a plus. Proven ability to navigate diverse technical stacks effectively. Experience with RESTful and GraphQL APIs, databases, and revision control systems. Knowledge of Drupal and/or WordPress is advantageous but not mandatory. What We Offer We provide a fantastic work environment driven by a talented team, alongside competitive compensation and equity plans. Enjoy comprehensive benefits including Paid Time Off (PTO), Paid Sick Leave (PSL), and full medical coverage (extended health care, dental, vision).

Role overview Speechify seeks a Senior Software Engineer in Waterloo, Canada to shape and enhance core user experiences. The focus is on designing, building, and refining software that directly influences how people interact with Speechify products. What you will do Create and improve software solutions for essential product experiences Collaborate with teammates to deliver meaningful features Share ideas and technical knowledge to support ongoing improvements Location This role is based in Waterloo, Canada.

Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to utilize any technology securely, across any device or application. Our versatile and impartial solutions, including the Okta Platform and Auth0 Platform, deliver secure access, authentication, and automation, positioning identity at the forefront of business security and growth.At Okta, we embrace diverse perspectives and experiences. We value lifelong learners and individuals who can enrich our company with their unique backgrounds.Join our mission to create a world where Identity truly belongs to you.The Access Management GroupThe Access Management group facilitates billions of authentications monthly, developing and maintaining technologies for single sign-on, strong authentication, provisioning, and threat protection. Our Access Management service operates on a cloud-based, secure, reliable, and rigorously audited platform with an impressive 99.99% uptime.Your Role as a Senior Software EngineerWe are seeking a skilled and highly technical full-stack software engineer to become part of our Authentication Experience team. This team, a vital segment of the broader Access Management group, is tasked with crafting exceptional authentication experiences tailored for Okta’s Customer Identity and Access Management (CIAM) customers. You will play a crucial role in expediting the adoption of the Okta Identity Engine, empowering our clients to harness the full capabilities of our advanced platform to create personalized, high-performance identity journeys.Okta caters to a diverse range of organizations across both Workforce and Consumer sectors. These varied environments pose unique challenges; therefore, each organization has distinct requirements regarding their desired authentication experiences. We strive to find the ideal blend of robust security and seamless usability, continuously innovating cutting-edge authentication solutions designed for the dynamic, user-focused landscape of consumer identity.If you have a passion for innovation, a keen interest at the intersection of product flexibility and security, and a desire to influence how the world interacts with technology, we invite you to join our team.

Join Samsara as a Senior Software Engineer II, where you'll be pivotal in enhancing our Developer Experience and driving Operational Excellence. In this role, you'll work collaboratively with cross-functional teams to build innovative solutions that streamline processes and improve developer productivity. This is an exciting opportunity to make a significant impact in a rapidly growing company focused on IoT technology.

About Speechify Speechify transforms how people absorb information. The platform turns articles, documents, and books into audio experiences, making learning more accessible and enjoyable. Like streaming services changed audio entertainment, Speechify is shaping the future of audio information consumption. The company leads its category and continues to grow rapidly. Role Overview: Senior Software Engineer – Core Experiences The Core Experiences Team builds and maintains the services and SDKs that deliver Speechify’s core features across platforms. This team sits at the crossroads of product development and infrastructure. The Senior Software Engineer in this group designs clear, reliable APIs and efficient systems, always with the user experience in mind. Strategic thinking and a drive to create dependable, scalable solutions are essential in this role. What You Will Do Work closely with Product Teams to define project scopes, streamline development for faster customer feedback, and address integration and user experience challenges across product areas, using Speechify’s cross-platform SDK. Improve existing features to boost loading speeds and parsing accuracy by refining algorithms and building efficient abstractions. Develop cloud functions, lightweight backend services, and job scripts with Kotlin. What Sets You Apart Strong systems thinker who values simplicity and understands how thoughtful design leads to better system performance. Ability to generate and evaluate ideas quickly, recognizing which changes can be implemented immediately and which need more planning. Comfortable focusing and adapting priorities in a startup environment. Collaborative approach, skilled at working with designers, marketers, and product managers to move projects forward. Location Ottawa, Canada

About the TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey. This includes managing changes, disruptions, refunds, and customer support interactions from the moment a trip is booked.We develop and maintain high-quality systems that facilitate rapid and efficient customer support on a large scale, such as:Customer self-service experiences within the Hopper app and integrated flows with partners.Internal agent platforms that enable efficient and high-quality resolutions by human agents.HTS Assist, Hopper’s premier AI platform, utilized internally and offered as a B2B solution to global travel partners.Together, these platforms serve millions of travelers through chat, voice, web, and third-party channels, enhancing the post-booking experience globally.About the RoleAs a Senior Software Engineer on the CX Platform team, you will be instrumental in designing, building, and evolving the foundational systems that power Hopper’s post-booking operations. Your contributions will have a direct impact on customer interactions, support agents, and the ongoing growth of HTS Assist in AI-driven voice and chat applications.You will collaborate closely with Product, Design, AI, Data, and Operations teams to create intelligent and scalable customer service systems, including conversational AI workflows, self-service customer journeys, and internal tools utilized by thousands of agents. You will also help develop infrastructure that supports partner-specific experiences.Reporting to a Senior Engineering Manager, you will work alongside engineers focused on platform services, integrations, AI orchestration, and self-service user experience.Day-to-Day ResponsibilitiesDesign, build, and enhance backend and/or full-stack systems that support HTS Assist, internal agent tools, and customer self-service flows.Create scalable APIs, microservices, and orchestration logic that facilitate complex post-booking journeys across AI, chat, voice, and web platforms.Collaborate with product, design, AI, and operations teams to implement features that improve customer experiences and boost agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal and partner use cases.Take ownership of features from technical design through implementation, testing, deployment, monitoring, and iteration.

Join Achievers as a Principal Software Engineer focusing on enhancing member experience! In this role, you will lead a dynamic team of engineers to create innovative software solutions that empower our users. We are looking for a passionate individual with a strong technical foundation and an eagerness to drive member engagement through exceptional software design and architecture.

Hive.co supports event marketers across North America, providing tools for more than 1,500 events, festivals, venues, and promoters. The platform helps clients expand their reach and fill seats through automated, personalized digital marketing. Hive processes billions of customer data points and handles over 200 million emails and SMS messages monthly, powered by integrations with services like Ticketmaster and Shopify. Role overview This Senior Software Developer position is fully remote within Canada. The engineering team at Hive.co values fast iteration and frequent product updates, shipping changes to production several times a day. The group emphasizes building minimum viable products, gathering rapid feedback, and making continuous improvements to the platform. As Hive grows quickly, the technical challenges continue to scale as well. The team manages high volumes of real-time data and supports a wide range of integrations. Developers here help ensure that clients can get the most value from the platform, focusing on both performance and reliability. What you will do Develop new features quickly and refine them based on user feedback. Participate in code reviews, technical planning, and architectural decisions. Take ownership of projects from start to finish, delivering quality work on schedule. Help identify and resolve performance bottlenecks, keeping the technology stack up to date. Collaborate with teammates to design scalable web architectures, including APIs and backend systems. Work with the customer success team to address client-impacting issues. Recent projects The team has recently completed projects such as integrating Meta Ads Manager, enabling clients to use Hive’s segmentation for custom audiences on Meta platforms. Other recent work includes building advanced systems to support the platform’s growth and client needs. This role is aimed at developers who care deeply about software quality and want to make a meaningful impact. Hive.co welcomes candidates who are motivated by the company’s mission and eager to contribute to its ongoing success.

At BeyondTrust, we empower individuals to transform their passions into meaningful contributions, striving to create a more secure world through our innovative cybersecurity SaaS solutions. Our workplace thrives on principles of flexibility, trust, and a dedication to continuous learning. Here, your growth will be acknowledged, and your contributions will be pivotal to our collective success. You will collaborate with a team that challenges, supports, and inspires you to reach your fullest potential. The Role We are on the lookout for a Senior Software Development Engineer who is enthusiastic about crafting robust software solutions and developing reliable, scalable, and efficient cloud services. As a key member of the Platform Core Services team, you will play a vital role in designing and maintaining essential platform functionalities that serve multiple product lines, encompassing authentication and authorization (AuthN/AuthZ), onboarding, RBAC, reporting, auditing, notifications, and platform APIs. This position offers a unique chance to tackle cloud-scale challenges, establish best practices, and influence the development, testing, and delivery of a world-class identity security platform characterized by exceptional reliability and performance. Previous experience in platform, core, or shared services teams is highly desirable. What You’ll Do Develop and Maintain Core Platform Services - Design, build, and sustain highly scalable and resilient microservices that underpin platform-wide capabilities. Ensure that our cloud platform is modular, extensible, and designed to meet the needs of various product teams. Enhance System Reliability & Observability - Implement and manage robust monitoring and alerting frameworks using Datadog to guarantee operational visibility and proactive issue resolution. Promote best practices for logging, tracing, and monitoring throughout platform services. Infrastructure as Code & Cloud Automation - Leverage Infrastructure as Code (IaC) tools like Terraform and Terragrunt to automate and optimize cloud infrastructure provisioning and management. Refine deployment pipelines to enhance reliability and developer efficiency. Technical Leadership & Cross-Team Collaboration - Provide technical leadership in system design, architecture, and best practices for the development of scalable services. Collaborate with product managers, engineers, and other teams to align platform capabilities with business objectives, acting as a connector to foster collaboration and ensure seamless integrations. Operational Excellence & Continuous Improvement - Engage in operational reviews, post-mortems, and reliability initiatives aimed at bolstering system stability. Identify and implement follow-up actions for incident resolution, consistently working towards enhancing system reliability and scalability.

Join Cribl as a Senior Software Engineer focused on Developer Productivity, where you will play a pivotal role in enhancing the tools and processes that empower our development teams. You'll collaborate closely with cross-functional teams, utilizing your expertise to streamline workflows and improve software delivery efficiency. Your contributions will directly impact our ability to deliver high-quality products faster and more reliably.

Join our dynamic team at Zip as a Senior Software Engineer specializing in our Developer Platform. This is a unique opportunity to shape the future of our technology stack while collaborating with cross-functional teams to deliver high-quality software solutions. You will be responsible for designing, developing, and maintaining robust backend services and APIs that empower our developer community.

Join Us in Transforming the Grocery IndustryAt Instacart, we believe in the power of food to unite people. Our mission is to ensure everyone can access their favorite groceries while enjoying quality time with loved ones. We view grocery delivery not just as a service but as an opportunity to address the diverse needs of our community. Our platform supports customers in obtaining essential groceries and household items, while also providing flexible earning opportunities for our Personal Shoppers.As a vital lifeline for millions, Instacart is looking to expand our team. If you're eager to make a significant impact in your career, we invite you to join us!Flex First Work EnvironmentAt Instacart, we understand that there is no single way to achieve excellence. Our team members enjoy the freedom to choose their ideal work environment—be it from home, in the office, or at a local café—all while fostering connections through regular in-person gatherings. Discover more about our flexible working philosophy.Role OverviewThis position challenges the conventional methods of digital shopping by enhancing backend systems that facilitate a seamless user experience. You will spearhead initiatives to improve content discoverability and the purchasing process, refining the interaction between user needs and our extensive product range.The Senior Software Engineer will prioritize user experience by constructing robust backend frameworks that support advanced recommendation and personalization systems. Collaborating closely with ML engineers, product teams, and data scientists, you will drive the evolution of our backend services, enabling sophisticated, data-informed features that respond to shopper behavior.As part of the Core Experience team, you will contribute to creating engaging and intuitive shopping experiences. This team is at the forefront of product innovation, focusing on everything from user interfaces to the foundational systems that underpin our web and mobile platforms. Our work is guided by a data-centric approach that ensures our decisions align with consumer needs, allowing us to develop swiftly and effectively.

Join MaintainX as a Senior Software Developer specializing in search engine technology. In this pivotal role, you will take the lead on designing and implementing advanced search solutions that enhance user experiences. Your expertise will contribute to developing innovative features, optimizing performance, and ensuring the scalability of our systems.

OUR MISSIONAt Redwood Software, we are dedicated to equipping our clients with seamless automation tailored for their essential business operations.ABOUT USAs pioneers in full-stack automation solutions for mission-critical business processes, Redwood Software offers the first SaaS-based composable automation platform specifically crafted for ERP systems. We believe in the transformational capabilities of automation, enabling you to orchestrate, manage, and oversee workflows across any application, service, or server—whether in the cloud or on-premises—with utmost confidence and control.Our global team of automation specialists and customer success engineers are committed to delivering innovative solutions and exceptional support, allowing you the freedom to envision and shape your future. Step back from the minutiae and gain a broader perspective with Redwood Software.CORE VALUESOne Team. One RedwoodCreate Your Own WeatherPursue Customer Success RelentlesslyAddress Challenges Head-OnFoster CuriosityTake Ownership of OutcomesShow Mutual RespectYOUR IMPACTIn the role of Senior AI Developer, you will spearhead significant AI initiatives throughout the software development lifecycle, guiding technical strategy, designing and assessing experiments, and producing prototypes and insights that influence Redwood’s development methodologies and product direction.Lead the design and execution of AI experiments encompassing the software development lifecycle, including coding, testing, code review, documentation, and CI/CD processes.Assess and recommend AI tools and establish scalable adoption frameworks across development teams.Create benchmarks to evaluate the impact of AI on developer productivity, code quality, and delivery speed.Identify inefficiencies in development workflows and propose AI-driven enhancements for pilot testing and broader implementation.Promote structured, disciplined AI experimentation and effectively communicate results.Conduct exploratory research into AI capabilities for Redwood’s enterprise automation platform, exploring agents, orchestration patterns, and AI-enhanced interfaces.Oversee the complete development of intricate prototypes, from feasibility studies to operational demonstrations.Translate emerging AI trends into actionable strategies aligned with Redwood’s product offerings.Collaborate with product management and engineering leaders to guide research initiatives and ensure outputs are production-ready.Provide technical mentorship through design reviews, knowledge sharing, and guidance for junior developers.

Are you prepared to drive global connections?If you feel you may not meet every requirement listed below but are still interested in this opportunity, we encourage you to apply. No one fits every criterion – we are looking for candidates who excel in certain areas while also showing interest and capability in others.Role Overview:As a member of the Developer Experience (DevX) team at Kong, you will be instrumental in designing, developing, and sustaining microservices and APIs that empower the Konnect Developer Portal. This portal serves as the primary gateway for our customers' users to discover, experiment, and integrate with APIs hosted on the Konnect platform. Collaborating closely with both Engineering and Product teams, your contributions will significantly influence the business trajectories of Kong and its clientele.Your Responsibilities:Develop and sustain microservices and APIs that drive the Konnect Developer Portal, including configuration management, API catalogs, documentation solutions, authentication setups, metering, and subscription services.Craft and execute solutions for moderately complex technical challenges.Provide operational support for services in production, including participation in an on-call rotation.Create automated tests to ensure code behavior and prevent regressions.Perform any additional tasks assigned by your manager.What You'll Bring:At least 5 years of experience working collaboratively to develop, deliver, and maintain intricate software solutions.Proficient in Typescript, Javascript, and modern NodeJS frameworks such as NestJS.Experience with relational databases like PostgreSQL.Background in developing and maintaining SaaS platforms.Familiarity with version control using git and GitHub workflows.Experience in test-driven development and automated testing methodologies.Exceptional verbal and written communication abilities.Preferred Qualifications:Familiarity with Golang, Kubernetes, Docker, Kafka, CDC, and Flink.Full-stack capability.A genuine passion for API development and integrations.

This position begins as a remote role, transitioning to a hybrid model requiring in-office work twice a week at our downtown Toronto location.As a Senior Frontend Engineer on the Availability Planning & Experiences team, you will develop essential tools that empower restaurants to optimize their operations on OpenTable.The Availability Planning feature serves as the core mechanism for OpenTable for Restaurants. It allows restaurants to manage their schedules, define shifts, organize seating arrangements, and refine their booking processes. You will tackle complex challenges that require a balance of precision and flexibility, providing restaurants with robust controls while ensuring an intuitive user experience.Additionally, you'll play a critical role in shaping our Experiences offerings, enabling restaurants to craft unique events and services. Your contributions will directly influence how restaurants design, manage, and present these experiences to their guests.In terms of engineering, you will be working with a modern frontend stack, including:JavaScript + TypeScriptReact + ReduxReact Testing Library, Jest, and Cypress for comprehensive testing

Join Kepler as a Senior Backend Software Developer and contribute to innovative software solutions that drive our mission forward. In this role, you will collaborate with cross-functional teams to design and implement robust backend systems. Your expertise will be crucial in optimizing performance, enhancing scalability, and ensuring security in our applications.

About Wealthsimple Wealthsimple aims to make financial independence accessible for everyone by offering clear, affordable, and transparent financial services. As a leading Canadian fintech, the company serves over 3 million clients and manages more than $100 billion in assets. The team values innovation, ownership, and a strong focus on user experience. Learn more about the Culture Manual and work environment at Wealthsimple. Team Overview: Platform Experience The Platform Experience team connects Platform and Product engineering, making it possible for product teams to ship reliable code. Team members work side by side with developers to tackle production issues and drive improvements that support Wealthsimple’s reliability goals. The group focuses on protecting essential workflows, reducing the time it takes to detect and resolve incidents, and applying lessons learned to prevent future problems. This work strengthens client trust in the platform. Role Overview: Senior Software Developer This Senior Software Developer position reports to the Software Development Manager. The role involves working with experienced developers to improve reliability across Wealthsimple’s products. Responsibilities include taking ownership of major components and services, collaborating with product teams to solve production challenges, and contributing to foundational platform elements. The work spans the full technology stack and helps maintain high standards for security, reliability, and user experience. What You Will Do Work directly with product engineers to troubleshoot and resolve production issues, designing solutions to prevent them from happening again. Take full responsibility for system components, with an emphasis on reliability and maintainability. Develop and improve platform tools and frameworks that help all engineers deliver reliable solutions. Collaborate with Platform, Product, and Data teams to align technical decisions with client needs. Help define technical standards and best practices for development at Wealthsimple. Location This is a remote role open to candidates based in Canada.