companyNetBrain Technologies, Inc. logo

Senior Software Engineer - Customer Engineering

NetBrain Technologies, Inc.Toronto, ON | HybridNew
Hybrid Full-time CA$130K/yr - CA$148K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

Proven experience in software engineering and customer support. Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Experience in SaaS application development. Proficiency in relevant programming languages and technologies.

About the job

NetBrain Technologies, Inc. has built its reputation in no-code network automation since 2004. The company’s Next-Gen platform helps IT operations teams automate key processes across hybrid multi-cloud networks, including diagnostic troubleshooting, outage prevention, and protected change management. Today, more than 2,500 global enterprises and managed service providers rely on NetBrain’s platform.

Role overview

This Senior Software Engineer - Customer Engineering position in Toronto (hybrid) focuses on both customer support and software development. The role involves handling complex technical challenges from investigation through to solution, often working on issues that directly impact customers and product direction. The position is highly visible and suited for someone who enjoys solving practical problems and shaping a modern SaaS platform.

What you will do

  • Lead the resolution of complex, high-impact customer issues by conducting in-depth technical investigations, root cause analysis, and validating solutions.
  • Act as a key connection among customers, support, engineering, and product teams to ensure timely issue resolution and alignment across stakeholders.
  • Translate customer feedback and recurring technical issues into clear, actionable insights that drive product improvements.

About NetBrain Technologies, Inc.

NetBrain Technologies, Inc. is at the forefront of network automation, enabling organizations to manage complex IT environments seamlessly. Our innovative solutions are designed to enhance operational efficiency, reduce downtime, and drive business success.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.