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Senior Software Engineer, Backend - AI Agent Integrations

CrestaCanada (Remote)
Remote Full-time

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Experience Level

Senior

Qualifications

Ideal candidates will possess strong backend engineering skills, with a passion for working on distributed systems and real-time applications. Experience in enterprise integrations and AI orchestration is highly desirable.

About the job

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform merges cutting-edge AI with human expertise to provide contact centers with invaluable customer insights, optimize processes, automate conversations, and empower team members to excel in their roles. Founded by the visionary Sebastian Thrun, renowned for his work with Google X and Waymo, and supported by an exceptional leadership team including CEO Ping Wu and co-founder Tim Shi, we are on the forefront of AI advancements.

Join us on this exciting journey to redefine the future of work through AI at Cresta.

About the Role:

The AI Agent team at Cresta is developing enterprise-grade AI Agents designed to function effectively within real-world contact center settings. A vital aspect of this mission is to ensure that our AI Agents can integrate seamlessly with various CCaaS platforms (Contact Center as a Service), facilitating smooth transitions between AI and human agents as required.

This role focuses on building robust backend systems that empower our AI Agents to:

  • Integrate extensively with leading CCaaS platforms
  • Engage in live customer conversations across voice and chat
  • Maintain a complete conversation state and context
  • Execute real-time actions within the CCaaS ecosystem
  • Effortlessly transition conversations to human agents without losing context, history, or workflow state
  • Assist human agents with AI support post-transfer

We seek talented backend engineers eager to work at the intersection of distributed systems, real-time communication, enterprise integrations, and AI orchestration.

This is not merely a research position; it is focused on constructing production-grade infrastructure that ensures AI Agents operate reliably within mission-critical customer environments.

Why This Role Is Unique:

  • AI + Real-Time Systems: Contribute to infrastructure that enables AI Agents to participate in live conversations on a large scale.
  • Enterprise-Grade Integrations: Design robust connections with major CCaaS platforms and customer systems.

About Cresta

Cresta is pioneering the future of customer interactions by leveraging AI technology. Our mission is to equip contact centers with the tools needed to excel, fostering an environment where AI and human intelligence work in harmony to drive business success.

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