About the job
About Decagon
Decagon stands at the forefront of conversational AI, empowering brands to create unparalleled customer experiences. Our platform enables leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that facilitate personalized, engaging interactions across voice, chat, email, SMS, and beyond.
We envision a world where customer interactions transcend traditional support tickets and hold music, fostering quicker resolutions, richer dialogues, and stronger relationships. Our esteemed investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, share this vision and support our mission.
As an in-office company, we are united by our commitment to excellence and rapid execution. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our collaborative work environment and team growth.
About the Team
The Agent Orchestration team is responsible for developing the foundational execution layer that drives every agent interaction. We create systems that coordinate model reasoning, assess agent behavior, and ensure reliability in real-world customer scenarios. Our focus on accuracy, dependability, and speed enables Decagon agents to plan, decide, and act effectively across millions of interactions.
About the Role
As a Senior Software Engineer on the Agent Orchestration team, you will design and develop systems that govern the performance of Decagon agents in real-world conditions. You will tackle complex challenges associated with distributed systems and lay the groundwork for enhancing agent performance, reliability, and quality.
This role offers significant autonomy and the opportunity to make a direct impact on the architecture of one of the most sophisticated agent platforms globally.
In this role, you will:
- Develop the execution engine that supports intelligent agents at scale.
- Design systems that synchronize model reasoning and actions while maintaining speed and accuracy.
- Enhance reliability through improved testing, observability, and safety measures.
- Establish foundations that enable teams to evaluate and enhance agent behavior safely and continuously.

