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Senior Software Engineer, Agent Orchestration

DecagonSan Francisco
On-site Full-Time

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Qualifications

Proven experience in software engineering, particularly in building distributed systems. Strong proficiency in programming languages such as Java, Python, or Go. Experience with cloud infrastructure and services (AWS, Azure, Google Cloud). Familiarity with AI/ML principles and their application in real-time systems. Excellent problem-solving skills and a passion for developing innovative solutions. Strong communication skills and the ability to work collaboratively in a fast-paced environment.

About the job

About Decagon

Decagon stands at the forefront of conversational AI, empowering brands to create unparalleled customer experiences. Our platform enables leading enterprises such as Avis Budget Group, Block’s Cash App, Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that facilitate personalized, engaging interactions across voice, chat, email, SMS, and beyond.

We envision a world where customer interactions transcend traditional support tickets and hold music, fostering quicker resolutions, richer dialogues, and stronger relationships. Our esteemed investors, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, share this vision and support our mission.

As an in-office company, we are united by our commitment to excellence and rapid execution. Our core values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — guide our collaborative work environment and team growth.

About the Team

The Agent Orchestration team is responsible for developing the foundational execution layer that drives every agent interaction. We create systems that coordinate model reasoning, assess agent behavior, and ensure reliability in real-world customer scenarios. Our focus on accuracy, dependability, and speed enables Decagon agents to plan, decide, and act effectively across millions of interactions.

About the Role

As a Senior Software Engineer on the Agent Orchestration team, you will design and develop systems that govern the performance of Decagon agents in real-world conditions. You will tackle complex challenges associated with distributed systems and lay the groundwork for enhancing agent performance, reliability, and quality.

This role offers significant autonomy and the opportunity to make a direct impact on the architecture of one of the most sophisticated agent platforms globally.

In this role, you will:

  • Develop the execution engine that supports intelligent agents at scale.
  • Design systems that synchronize model reasoning and actions while maintaining speed and accuracy.
  • Enhance reliability through improved testing, observability, and safety measures.
  • Establish foundations that enable teams to evaluate and enhance agent behavior safely and continuously.

About Decagon

Decagon is a pioneering conversational AI platform that empowers brands to provide next-generation customer experiences. By partnering with notable organizations, we are reshaping how businesses engage with their customers through advanced AI agents across multiple channels.

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