About the job
About Dialpad
Dialpad is a premier AI-driven customer communications platform that revolutionizes how businesses interact with their clients. Over 50,000 companies globally, including industry leaders such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to foster stronger connections with customers through real-time, AI-powered insights. Discover more at dialpad.com.
Join the Dialpad Team
At Dialpad, you’ll collaborate with a dynamic team dedicated to ensuring our customers and their employees achieve remarkable success. We value every conversation, enhancing each with a platform that provides real-time insights and automation.
Our culture thrives on continuous improvement, with every team member utilizing cutting-edge AI to refine both our platform and personal skills. We seek individuals who not only meet our high standards but exceed them. Our ambition is large, and realizing it requires a team that operates at the highest level. We look for those who embody the traits essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a Senior Software Development Engineer in Test (SDET) within the Agentic QA team, you will be responsible for establishing the test automation and quality frameworks that underpin Dialpad’s AI Voice Agent services. You will create automated tests for comprehensive product experiences, spanning from frontend UI to backend services, APIs, and audio/text interactions. Your focus will include testing orchestration flows, agent configuration experiences, and guardian safeguards to ensure robust automated coverage across functionality, performance, reliability, user experience, and more.
In this role, you will develop extensive automated test infrastructure and collaborate closely with the development team to enhance the testability, stability, and overall satisfaction of our rapidly evolving AI platform for customers.

