About the job
Job Description:
We are looking for a highly skilled Senior ServiceNow Architect with extensive platform expertise and advanced scripting capabilities. The ideal candidate will have hands-on experience with Configuration Management Database (CMDB), Common Service Data Model (CSDM), and Business Continuity Management (BCM). You will be responsible for designing and delivering scalable ServiceNow solutions that enhance enterprise service management, IT operations, and business continuity planning.
Location: Charlotte, NC (Hybrid – 3 days onsite per week)
Domain: Banking (mandatory)
Responsibilities:
Design, develop, and enhance ServiceNow modules and custom applications utilizing JavaScript, Glide API, UI Policies, Flow Designer, and Business Rules.
Lead the implementation and maintenance of the CMDB, ensuring comprehensive and accurate configuration item (CI) data and relationships.
Align CMDB data and services to the CSDM framework and promote adoption across business and IT units.
Architect, configure, and optimize BCM processes within ServiceNow, including risk assessments, impact analysis, continuity planning, and testing.
Collaborate with risk management, compliance, and continuity teams to ensure BCM data models and workflows support organizational resilience goals.
Integrate ServiceNow with third-party systems and data sources using REST/SOAP APIs and MID servers.
Drive data integrity, governance, and normalization strategies across CMDB and BCM datasets.
Mentor junior developers through code reviews, architecture discussions, and best practices for the platform.
Support platform upgrades, patching, and performance optimization.
Create dashboards, reports, and executive-level views for CMDB, CSDM, and BCM.

