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Senior ServiceNow Architect - Hybrid Opportunity

Hudson ManpowerCharlotte, North Carolina, United States
Hybrid Contract

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Experience Level

Senior

Qualifications

Requirements:Proven experience in ServiceNow development, administration, and module implementation. Strong scripting skills in JavaScript, Glide API, Client/Server Scripts, and UI Scripts. Demonstrated experience with CMDB architecture, Service Mapping, and Discovery. Excellent problem-solving abilities and communication skills. Experience with banking systems is essential.

About the job

Job Description:

We are looking for a highly skilled Senior ServiceNow Architect with extensive platform expertise and advanced scripting capabilities. The ideal candidate will have hands-on experience with Configuration Management Database (CMDB), Common Service Data Model (CSDM), and Business Continuity Management (BCM). You will be responsible for designing and delivering scalable ServiceNow solutions that enhance enterprise service management, IT operations, and business continuity planning.

Location: Charlotte, NC (Hybrid – 3 days onsite per week)

Domain: Banking (mandatory)

Responsibilities:

  • Design, develop, and enhance ServiceNow modules and custom applications utilizing JavaScript, Glide API, UI Policies, Flow Designer, and Business Rules.

  • Lead the implementation and maintenance of the CMDB, ensuring comprehensive and accurate configuration item (CI) data and relationships.

  • Align CMDB data and services to the CSDM framework and promote adoption across business and IT units.

  • Architect, configure, and optimize BCM processes within ServiceNow, including risk assessments, impact analysis, continuity planning, and testing.

  • Collaborate with risk management, compliance, and continuity teams to ensure BCM data models and workflows support organizational resilience goals.

  • Integrate ServiceNow with third-party systems and data sources using REST/SOAP APIs and MID servers.

  • Drive data integrity, governance, and normalization strategies across CMDB and BCM datasets.

  • Mentor junior developers through code reviews, architecture discussions, and best practices for the platform.

  • Support platform upgrades, patching, and performance optimization.

  • Create dashboards, reports, and executive-level views for CMDB, CSDM, and BCM.

About Hudson Manpower

Hudson Manpower is a leading provider of workforce solutions, specializing in connecting skilled professionals with innovative companies. We are dedicated to fostering talent and empowering our clients to achieve their business goals.

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