Senior Service Designer

Role overview Version1 is looking for a Service Designer to help shape user experiences across a range of digital platforms. This position involves collaborating with colleagues from various backgrounds to design services that meet both user needs and business objectives. What you will do Develop service blueprints that illustrate how users interact with products and services Map user journeys to highlight pain points and areas for improvement Create prototypes for testing and refining new service ideas Work alongside design, engineering, and business teams to deliver practical solutions Location This Service Designer role is open in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast.

Join Version1 as a User Researcher and contribute to innovative digital solutions across various sectors. As part of our team, you will engage with users to gather insights that shape our digital products, ensuring they meet user needs effectively. This is an exciting opportunity for those who are passionate about user experience and research methodologies.

Version1 is seeking a Solution Architect to design and deliver technology solutions for clients in a range of industries. This role is open in several UK cities, including London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast. Role overview The Solution Architect will collaborate with cross-functional teams to create technical architectures tailored to client requirements. The position involves direct engagement with clients, gathering their needs and turning them into scalable solutions. Projects span digital, data, and cloud technologies, with a focus on supporting business objectives and aligning with current technology trends. What you will do Work alongside technical and business teams to design architectures that fit client needs Meet with clients to understand requirements and develop scalable solutions Use expertise in digital, data, and cloud technologies to deliver solutions that advance business goals Guide projects from concept through execution, ensuring alignment with best practices and evolving technology trends Requirements Solid background in digital, data, and cloud technologies Proven experience designing scalable, reliable architectures Strong collaboration skills with both technical and business stakeholders Current knowledge of technology trends and their real-world application

Role overview version1 is seeking a Senior C++ Developer to design and build software solutions. This position works alongside digital, data, and cloud teams to deliver applications that serve a variety of clients. The focus is on creating reliable and high-performance systems that meet client needs. What you will do Design and implement software using C++ for a range of projects Contribute throughout the project lifecycle, from concept to delivery Collaborate with colleagues across digital, data, and cloud teams Prioritize performance and reliability in every solution Requirements Extensive experience developing with C++ Proven ability to deliver complete software projects Strong collaboration skills with both technical and non-technical team members Locations This role is available in London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, and Belfast.

Join Version1 as a Senior User Researcher and play a pivotal role in shaping user experience across our digital, data, and cloud platforms. You will conduct in-depth research, analyze user behavior, and provide actionable insights that drive product development and enhance user satisfaction.

Join version1 as a Client Partner specializing in the banking sector. In this pivotal role, you will leverage your expertise to foster strong client relationships, drive strategic initiatives, and contribute to our mission of delivering exceptional solutions to our banking clients.

Version1 seeks a Project Manager to join its London office. This position takes ownership of projects spanning Digital, Data, and Cloud teams, guiding each initiative from kickoff through completion. The focus remains on delivering results and supporting client objectives throughout every phase. Key responsibilities Coordinate and lead projects across Digital, Data, and Cloud departments Manage delivery from initial planning to final handover, tracking progress against milestones Contribute to strategic planning and help shape the direction of Version1 Collaborate with clients to enhance their experience and project outcomes Location This role is based in London.

Role overview Version1 seeks an Onsite IT Support Engineer to join the Services Reliability Group in London. This role acts as the initial contact for IT support, helping users resolve technical problems and stay productive. Collaboration with other IT professionals is central to supporting and improving the company’s IT infrastructure. What you will do Troubleshoot hardware and software issues for users onsite Maintain and support IT equipment throughout the organization Work with various departments to implement IT solutions Provide prompt, effective service to ensure users remain operational Who succeeds here Proactive problem-solvers who address issues quickly People who look for ways to improve IT services Team players who communicate clearly and collaborate with colleagues This position is based onsite in London.

Join Version1 as a Senior Business Analyst, where you'll play a pivotal role in driving business transformation through data-driven insights. You will collaborate with cross-functional teams to analyze requirements, improve processes, and deliver strategic solutions that enhance operational efficiency.Your expertise will be essential in identifying business needs and translating them into actionable plans. We are looking for a professional who is adept at stakeholder management and has a passion for technology-driven solutions.

Join our dynamic team at version1 as a Frontend Engineer, where your expertise in Java and open-source technologies will help shape the future of our digital solutions. You will collaborate with cross-functional teams to design and implement innovative front-end solutions that enhance user experience and drive engagement.

MissionAt Neko Health, we are dedicated to revolutionizing the healthcare landscape by shifting the focus from treating illness to proactive health prevention. Our cutting-edge, non-invasive technology, combined with clinical expertise, allows us to provide early, actionable health insights.Founded in 2018 in Sweden by Hjalmar Nilsonne and Daniel Ek, Neko Health envisions a future where healthcare prioritizes preventive measures and early detection. To achieve this vision, we are reimagining patient experiences and harnessing the latest advancements in sensors and artificial intelligence. Our innovative medical scanning technology enables comprehensive, non-invasive health data collection that is both accessible and affordable for everyone. With our headquarters in Stockholm, we proudly offer the Neko Body Scan experience at locations in Stockholm, London, and Manchester, supported by a team of over 500 dedicated professionals.We are currently seeking a talented and experienced Location Design Manager to lead the design process across a variety of construction projects. In this pivotal role, you will be responsible for collaborating with internal teams, external consultants, and contractors to ensure design excellence from initial concept through to project completion. The ideal candidate will excel in leading design development, facilitating communication across stakeholders, and ensuring alignment between designs and Neko Health’s overarching goals.

Join Version 1 as a Senior Delivery Manager and lead transformative projects across diverse sectors. You will be instrumental in guiding teams to deliver excellence while fostering a culture of collaboration and innovation. Your expertise will ensure our clients achieve their strategic objectives, making a significant impact in their organizations.

As a Senior Interaction Designer at Version 1, you will be pivotal in crafting intuitive and engaging digital experiences. Your role will involve:Creating comprehensive interaction patterns, behaviors of components, and various interface states across digital products and services.Developing high-fidelity prototypes to effectively communicate and validate interaction logic with both users and development teams.Documenting micro-interactions, error states, validation patterns, and edge cases to ensure clarity and precision in design.Implementing and extending the GOV.UK Design System, while contributing reusable design patterns as needed.Collaborating closely with engineering teams to guarantee accurate and accessible execution of designs.Ensuring that all interface designs comply with WCAG 2.2 accessibility standards and are responsive to different devices.Working alongside UX designers and user researchers to refine interactions based on user evidence and feedback.Maintaining the consistency of design systems and contributing to shared component libraries for efficient design processes.Documenting interaction specifications thoroughly to facilitate seamless development handoffs.

The Creative Director role at Realtime Board Global centers on shaping the company’s creative direction and strengthening its brand. This position calls for leadership in developing original concepts and managing a skilled creative team. Role overview This position leads creative projects that define how the brand is seen in the marketplace. The Creative Director’s vision influences content across multiple channels, helping the company distinguish itself among design and collaboration tools. Key responsibilities Guide the creative team in producing content that supports the company’s brand goals Develop and oversee innovative concepts for campaigns and communications Ensure consistency and quality across all creative outputs and platforms Locations This role is open in Copenhagen, London, Munich, and New York.

Version1 is seeking a Senior Transformation & Change Consultant in London. This position centers on leading projects that help organizations adapt and thrive through digital transformation. Role overview This consultant guides cross-functional teams, working closely with colleagues from various departments. The main focus is to design and implement strategies that improve how organizations operate, with an emphasis on measurable improvements. What you will do Lead projects focused on organizational change and digital transformation Collaborate with teams across different functions to shape and execute transformation strategies Drive initiatives that enhance operational efficiency and track their impact Location This role is based in London.

Join our innovative team at PA Consulting Group as a Service Designer. In this pivotal role, you will leverage design thinking and user-centered methodologies to create impactful service experiences. Collaborate with cross-functional teams to understand user needs and develop service solutions that enhance customer satisfaction and operational efficiency.

Role Overview Utility Warehouse is looking for a Lead Service Designer based in London. This role focuses on shaping how customers experience our services, with a strong emphasis on practical, user-focused design. The Lead Service Designer guides the design process and ensures each service feels coherent and connected, whether customers interact online, by phone, or in person. What You Will Do Lead the service design process from concept through implementation Work closely with teams across the company to turn complex requirements into clear, usable services Champion a user-centric approach in every stage of service development Help ensure our services work smoothly across all platforms and touchpoints Collaboration This position works alongside product managers, engineers, and other specialists to deliver service solutions that are both intuitive and engaging. The Lead Service Designer acts as a bridge between teams, translating big ideas into real experiences for customers.

Why join loveholidays?At loveholidays, we are pioneers in the travel industry, committed to making travel accessible for everyone. Our mission is to provide our customers with limitless options, unparalleled convenience, and exceptional value for their next vacation. As part of our team, you will play a vital role in being our customers' personal holiday expert, helping them navigate their travel choices with ease.We are proud to take a unique approach to travel, and our Customer Experience team leads the charge in driving innovative solutions. Join our rapidly expanding organization where your voice matters and your creativity can transform how millions plan their trips.In our dynamic environment, you'll experience accelerated personal growth as you confront daily challenges and learn from visionary leaders and colleagues. You will have the opportunity to create significant impacts by designing the most cherished package holiday experiences for millions. As we embark on ambitious expansion plans across Europe, you'll be part of an enjoyable, international community dedicated to achieving remarkable results together.Your impact:Reporting directly to the Head of Customer Experience and Service Design, you will be a pivotal strategic leader in shaping the future of travel. You will advocate for a human-centered design (HCD) philosophy to craft a unified, seamless experience across our intricate network of suppliers and partners. Identifying key moments to leverage advanced AI and automation, you will design services that blend digital sophistication with compassionate human interaction.Embodying our principle to 'Treat every holiday like it’s our own', you will help us Own the Experience for our customers, ensuring they feel valued and cared for regardless of their airline or hotel choices. Your contributions will cultivate the trust and loyalty necessary to earn customers for life, solidifying our brand as the unmatched leader in personalized travel.If you are enthusiastic about tackling complex challenges and designing services that resonate with millions, we invite you to apply!Your daily responsibilities:Lead Cross-Functional Strategic Projects: Take ownership of key service design initiatives from inception to implementation. You will coordinate and inspire teams from Product, Tech, Data, and Operations by designing and facilitating impactful workshops to co-create innovative solutions.

About the Role:We are seeking a talented Senior Service Designer to enhance our expanding User-Centered Design practice. In this role, you will collaborate within multidisciplinary teams to execute intricate digital transformation projects for both public and private sector clients.As a Senior Service Designer, you will be instrumental in guiding teams through the complexities of service design, identifying areas for enhancement, and crafting solutions that effectively meet the needs of users and organizations alike. This position covers the entire lifecycle of digital services, from initial problem exploration and sales support through discovery, design, delivery, and ongoing service improvement.You will work closely with product managers, engineers, architects, researchers, and business stakeholders to ensure our solutions are aligned with actual user needs while adhering to organizational, technical, and regulatory frameworks.Key Responsibilities:Service Design Delivery:Lead and facilitate service design initiatives across digital transformation projects.Analyze complex organizational systems to uncover opportunities for service and user journey enhancements.Create essential artifacts like service blueprints, journey maps, ecosystem maps, and operating models to support team understanding and service improvement.Assist teams in converting research findings and business objectives into actionable service enhancements.Lifecycle Engagement:Participate in early project definition and problem identification.Engage in discovery activities to gain insights into user needs, organizational contexts, and system limitations.Collaborate with multidisciplinary teams throughout the design and delivery phases to ensure cohesive services across various channels and touchpoints.Contribute to the ongoing enhancement of services post-launch.Collaboration and Consulting:Facilitate workshops and collaborative design sessions with clients and diverse teams.Clearly communicate complex systems and service challenges to stakeholders.Work effectively with project and product managers, engineers, architects, and researchers to align service design with technical and organizational realities.Support teams in making data-driven decisions regarding service improvements.Enhancing Design Practice:Champion user-centered and evidence-based design methodologies within delivery teams.Mentor junior designers as needed.Contribute to the evolution of design practices, tools, and approaches within the User-Centered Design team.