About the job
At Intercom, we are revolutionizing customer service through the power of artificial intelligence. Our innovative AI agent, Fin, stands as the most advanced customer service AI available, enabling businesses to offer impeccable, round-the-clock support that enhances customer experiences. Fin seamlessly integrates with our Helpdesk to form the comprehensive Intercom Customer Service Suite, which is designed to handle complex queries that necessitate human intervention.
Founded in 2011 and serving nearly 30,000 businesses globally, Intercom is raising the bar for customer service excellence. Our core values drive us to push boundaries, build with speed and intensity, and consistently deliver exceptional value to our clients.
What’s the Opportunity?
Join the Security Engineering Group at Intercom as we ensure that our Research and Development teams deliver secure software while maintaining safe development environments. As the Engineering Manager for the Application Security team, you will oversee the security and trust for over 25,000 businesses by setting high security standards for our products.
What Will I Be Doing?
In the role of Engineering Manager for a multi-disciplinary security engineering team, you will:
- Take responsibility for the security of Intercom's Software Development Lifecycle, implementing security controls to enable rapid development of secure applications.
- Lead security assessments of product features, collaborating with engineering teams to uncover and mitigate security vulnerabilities.
- Manage product security features, assisting customers in maintaining a robust security posture while using the Intercom platform.
- Oversee security incidents at Intercom, guiding investigations and implementing improvements to mitigate future risks.
- Collaborate with key stakeholders across InfoSec and engineering teams to define and realize our security vision, strategy, and roadmaps for the Intercom product.
- Lead a globally distributed team of product and security engineers to foster a collaborative culture that achieves high productivity, performance, and reliability.
- Contribute to the evolution of our engineering culture by engaging with our engineering organization programs.

