companyIntercom, Inc. logo

Senior Scaled Partner Enablement Manager

Intercom, Inc.San Francisco, California
On-site Full-time $157.5K/yr - $191K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Senior

Qualifications

5+ years of progressive experience in Enablement, Training, or a related field, with a strong focus on partner ecosystem development. Demonstrated ability to create engaging and effective training content. Experience with Learning Management Systems and digital content delivery. Strong analytical skills to assess partner engagement metrics and improve training initiatives. Excellent communication and collaboration skills, with experience working cross-functionally.

About the job

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.

Our flagship AI agent, Fin, stands as the most advanced customer service AI agent available, enabling businesses to provide round-the-clock, flawless customer service and fundamentally enhance their customer experiences. Fin seamlessly integrates with our Helpdesk to form the complete Intercom Customer Service Suite, offering AI-enhanced support for intricate and high-touch queries that necessitate human intervention.

Founded in 2011 and trusted by nearly 30,000 businesses globally, Intercom is redefining the standards for customer service. Guided by our core values, we constantly push boundaries, work with urgency and focus, and consistently deliver unparalleled value to our customers.

What’s the Opportunity?

Intercom is rapidly expanding its Partner Ecosystem, and the success of this growth hinges on our ability to efficiently and consistently train hundreds of partners. We are seeking a highly motivated Scaled Partner Enablement Program Manager to lead the comprehensive enablement content strategy, creation, and distribution for our entire partner network through digital channels. This role is crucial in ensuring partner readiness and growth, granting every partner, irrespective of tier or location, access to world-class learning resources across Sales, Technical, and Services competencies.

What Will I Be Doing?

  • Designing, developing, and maintaining high-quality enablement content and learning paths across the three core partner competency areas: Sales Enablement, Technical Enablement, and Services Enablement.
  • Managing the Partner Learning Management System (LMS) and Partner Enablement Hub as primary delivery mechanisms, ensuring content remains current, intuitive, and engaging.
  • Establishing and managing a scaled content calendar, collaborating with subject matter experts (SMEs) across Partner Management, Product Marketing, and GTM teams to translate complex information into digestible training modules.
  • Owning and optimizing partner engagement metrics, including the number of partners completing modules, completion rates, and click-through rates (CTRs) on key assets to effectively demonstrate the impact of our scaled initiatives.
  • Continuously auditing, updating, and retiring outdated content to uphold a high standard of content quality and partner experience.
  • Reporting to the Senior Director of Enablement, providing regular updates on the performance of scaled programs and engagement analytics.

What Skills Do I Need?

  • 5+ years of progressive experience in Enablement, Training, or a related field, with a strong focus on partner ecosystem development.
  • Demonstrated ability to create engaging and effective training content.
  • Experience with Learning Management Systems and digital content delivery.
  • Strong analytical skills to assess partner engagement metrics and improve training initiatives.
  • Excellent communication and collaboration skills, with experience working cross-functionally.

About Intercom, Inc.

Intercom is at the forefront of AI-driven customer service, helping businesses around the globe enhance their customer interactions through innovative technology. With a history of innovation since its founding in 2011, Intercom is committed to transforming customer service standards and delivering exceptional value.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.