Senior Relationship Officer - Business Banking Distribution

Lead the team in generating new business opportunities to meet and exceed sales targets across both assets and liabilities.Engage in joint client meetings with team members to enhance business growth and establish new client relationships, alongside conducting daily team huddles and monthly performance assessments in line with established guidelines.Provide mentorship and support to team members by setting clear objectives, identifying developmental needs, and managing performance to reduce staff turnover while enhancing overall team performance.Strengthen and expand relationships with existing RAK elite/wealth management clients to increase revenue and share of wallet, while also evaluating the quality and profitability of both new and existing client portfolios.Ensure that the RAK elite/wealth management service standards are consistently met and maintained, with a commitment to sourcing only desirable business, while ensuring all team members complete their IS certification within the required timeframe.Deliver comprehensive information regarding IS products available on the platform, empowering customers to make informed decisions, and keep clients updated on current market trends and global economic policies, with a focus on providing exceptional customer service to drive satisfaction and retention.Prepare, recommend, and assess credit applications for various banking products, ensuring accurate documentation and timely disbursement, while managing a growing portfolio of relationships, liabilities, AUM, and assets.Advise clients on additional banking products, refer potential leads, and facilitate maximum conversions, while cross-selling various products to minimize customer attrition.Maintain thorough knowledge of the entire product and service range and stay updated on market developments both locally and globally.

Customer AcquisitionAnalyze client needs and collaboratively evaluate the feasibility of potential deals with product teams and partners to ensure alignment with business objectives.Create strategic account plans to promptly pursue identified business opportunities, providing regular updates on pipeline and account development.Offer insights to the Unit Head regarding customer demands and market trends that are commercially viable, assisting in product enhancement to meet customer needs.Relationship ManagementEstablish and nurture effective relationships with clients, managing their accounts under the guidance of the Unit Head to ensure ongoing business and assist customers in making informed decisions regarding their accounts and the financial services available to them.Serve as the primary contact for all clients in the portfolio, ensuring efficient service and resolution of any issues.Cultivate strong partnerships with product teams to enhance cross-selling opportunities.Design and implement a call program to assess risks, evaluate opportunities, and maximize potential cross-selling of products, ensuring alignment with the bank's relationship strategy and portfolio quality.Portfolio ManagementConduct regular meetings with portfolio clients, maintaining ongoing dialogues to address their financial needs and introduce relevant products and services, thereby maximizing portfolio revenue.Stay informed about all services and products utilized by customers, as well as any requests or issues raised across the bank's departments, to ensure comprehensive customer awareness.Guarantee compliance with all regulatory, audit, and internal control requirements to uphold the highest standards of operational efficiency, minimizing potential losses and near misses.Internal CollaborationBuild relationships and coordinate with various departments to meet client service expectations.Engage with stakeholders, including Operations, Technology, Branches, Legal, and Risk, to deliver an exceptional client experience.Self-Management ResponsibilitiesSet performance goals at the beginning of the year in collaboration with the reporting manager, ensuring that these goals are met throughout the year.Identify personal training and development needs and agree upon them with the reporting manager to foster professional growth.

About the RoleWe are on the lookout for a seasoned and proactive Senior Relationship Manager to become a vital member of our Elite Business Banking team. This position is tailored for a high-achieving professional who excels in forging meaningful client relationships, providing bespoke financial solutions, and fostering portfolio expansion. As the trusted adviser to our Elite Business Banking and High-Net-Worth Individual (HNWI) clientele, you will ensure their banking journey is smooth, personalized, and focused on delivering exceptional value. This role reports directly to the Senior Vice President, Head of Elite Business Banking Liabilities.Key ResponsibilitiesIdentify and onboard new Elite Business Banking and HNWI clients to cultivate a strong and lucrative portfolio.Facilitate seamless onboarding processes that adhere to compliance and regulatory standards.Strengthen and manage relationships with existing clients by gaining a deep understanding of their unique financial objectives.Provide tailored banking and investment solutions aimed at enhancing portfolio value and client loyalty.Develop and implement retention strategies for high-valued clients to ensure sustained engagement.Meet or surpass budgeted sales and service targets through effective relationship management.Drive revenue growth by focusing on low-cost transactional funds and other income avenues.Encourage cross-selling opportunities across the bank's comprehensive range of products and services.Ensure compliance during all client interactions per internal policies and regulatory guidelines.Proactively identify and manage risks associated with business banking activities.Collaborate with service and back-office teams to fulfill client expectations and resolve inquiries promptly.Address SAS and Correspondent Bank queries within established turnaround times.Collect market insights to aid in product development and improve customer offerings.Continuously seek innovative methods to enhance service delivery and client satisfaction.

Job OverviewThe Assistant Relationship Manager plays a pivotal role in nurturing and expanding a diverse portfolio of Business Banking Liabilities. This position is fundamental in achieving and surpassing set sales and service objectives while adhering to acceptable risk parameters as outlined in our policy guidelines. Success in this role hinges on exemplary client acquisition, relationship management, and efficient service delivery.Key ResponsibilitiesIdentify and cultivate new liability and transactional business accounts to ensure significant portfolio expansion.Collaborate across different departments to enhance cross-selling prospects.Consistently meet and exceed financial targets.Ensure compliance with the Bank’s regulatory and compliance standards.Follow established processes and controls in alignment with Bank policies.Manage and grow a portfolio of Business Liability clients, emphasizing low-cost transactional funds.Stimulate business growth through the acquisition of new business customers.

Product DevelopmentDevelop and launch innovative products and variations that enhance our existing offerings, ensuring they integrate smoothly within the RAKBANK portfolio.Initiate and oversee product promotions and marketing campaigns, working closely with cross-functional teams to implement necessary system improvements for successful product launches.Lead cross-selling initiatives in Business Banking across diverse channels, ensuring prompt execution and monitoring of sales targets.Create essential business documentation including product proposals, legal contracts, training materials, and marketing communications.Processes & SystemsMaintain a strong system infrastructure to support product launches, promotions, and campaigns.Design and implement efficient processes with integrated controls and comprehensive management reporting capabilities.Collaborate with stakeholders to revise operational procedures in response to changing business needs.Identify and address critical system and process requirements crucial for business expansion, aligning with advancements across key banking platforms (IVR, Core Banking, Digital Banking, etc.).Portfolio Reporting & MISDevelop both automated and manual reporting systems to monitor portfolio performance, including book movements, utilization rates, and risk assessments.Prepare and submit monthly reports on schedule, tracking downgraded accounts and obtaining necessary approvals for extensions.Generate ad-hoc MIS insights to identify opportunities, evaluate portfolio risks, and support timely decision-making.Create strategic reports to assess product performance, process efficiency, and campaign effectiveness, aiding senior management in strategic planning.

Join ProgressSoft as a Business Development Manager (BDM) and leverage your 5-10 years of experience in sales within the banking and payment solutions sector. Our ideal candidate has a proven track record working with reputable banks in the UAE, taking charge of the entire sales cycle from initial outreach to contract signing and ongoing maintenance. The BDM will conduct market analysis and forge strong relationships with senior management and stakeholders in the banking and financial services industry.Key Responsibilities:Achieve and exceed sales targets set by ProgressSoft.Develop and implement a strategic sales plan tailored for the UAE market, aligning with ProgressSoft’s 2022-2026 strategy and business objectives.Oversee the complete sales cycle, collaborating with Product Owners, Project Managers, and Technical Team Leaders.Engage with clients to accurately capture their requirements, ensuring alignment with ProgressSoft's offerings.Work closely with the Bidding Team to prepare comprehensive documents and proposals outlining business requirements and showcasing ProgressSoft's capabilities.Negotiate contracts and proposals for solutions and maintenance services.Utilize ProgressSoft’s CRM extensively to maintain and update client profiles.Conduct competitive analysis to compare ProgressSoft’s products against market competitors.Identify and explore new market opportunities.Build robust distribution channels with prestigious local, regional, and global firms.

Key ResponsibilitiesWork collaboratively with Relationship Managers to provide timely and insightful feedback that drives business objectives.Engage in sales with the highest level of integrity and professionalism, ensuring transparency in all customer interactions.Respond swiftly to customer inquiries, guaranteeing resolution within established turnaround times (TATs).Prepare and submit accurate applications, maintaining a 100% accuracy rate in all documentation.Facilitate effective collaboration with internal teams to ensure seamless processing of applications.Comply with HR policies, organizational standards, and the professional Code of Conduct.Adhere to Service Level Agreements (SLAs) and TATs as specified in operational guidelines.Effectively manage individual claw backs, ensuring they align with the organization’s financial targets for the fiscal year.QualificationsSolid understanding of banking and insurance products, including RAK Bank offerings and those of competing institutions.Strong sales and service orientation.Exceptional communication, persuasion, and interpersonal skills.Ability to identify cross-selling opportunities across various banking divisions for Bancassurance products.Experience in managing and overseeing Point of Sales loans and Business loans.Collaborate with external agencies such as Network International.

As a Business Banking Relationship Officer, you will be the first point of contact for customers, handling both inbound and outbound communications through calls, chats, and emails. Your primary responsibility will involve addressing inquiries, resolving account-related issues, and providing detailed information about our products and services.Your role will include engaging with customers to identify their financial needs, enabling you to effectively cross-sell our banking products and services that best meet their requirements. You will also be responsible for reporting any suspected fraudulent transactions in accordance with established fraud detection protocols.In addition, you will work to manage and de-escalate customer frustrations or complaints, demonstrating empathy and patience while striving for satisfactory resolutions. Adhering strictly to security and compliance guidelines, you will ensure the confidentiality and integrity of customer information and transactions.Collaboration with team members and other departments will be essential in addressing customer issues and enhancing overall service delivery. Staying informed about banking products, policies, and procedures will empower you to provide accurate and up-to-date information to customers.You will document all customer interactions accurately in our designated systems, maintaining detailed records for future reference. Your commitment to exceptional service delivery will be key in enhancing customer satisfaction and loyalty.To succeed in this role, you will be expected to achieve monthly sales targets through effective cross-selling and closing of sales, as well as provide valuable market feedback on competition and suggestions for product improvement.This role demands personalized service, where you will efficiently gather customer information, assess their needs, and educate them accordingly, while capturing and reporting customer feedback for continual product development. It is essential to follow all bank procedures and processes with full adherence to BCP steps, ensuring differentiation between Conventional and Islamic calls based on customer preferences.

Join our dynamic team at RAK Bank as a Sales Officer specializing in Business Banking Liabilities. In this role, you will be responsible for driving sales initiatives, fostering client relationships, and enhancing our product offerings. Your expertise will help us meet the financial needs of our clients while contributing to the overall growth of our business banking segment.

aspora seeks a Founding Go-To-Market Specialist to help launch its Business Banking division in Dubai. This position plays a central role in shaping how the company approaches the market and connects with business clients. The focus is on creating strategies that help aspora's banking solutions stand out and reach the right customers. Key Responsibilities Develop and refine go-to-market strategies for business banking products Identify and prioritize target customer segments Collaborate with leadership to ensure offerings remain relevant and competitive Contribute to setting the direction for aspora's entry and growth in business banking Location This role is based in Dubai.

Join VAMS as a Business Development Manager and play a pivotal role in driving our growth strategies in the UAE market. You will be responsible for identifying new business opportunities, building and nurturing client relationships, and developing strategic partnerships. Your expertise will help us expand our reach and enhance our competitive edge.

As a Business Solutions Partner at Arabic.AI, you will be responsible for managing comprehensive customer relationships, creating sales pipelines, executing deals, and driving revenue growth across your designated accounts. This pivotal role is centered around fostering growth across all divisions of Arabic.AI by building robust pipelines, applying disciplined deal strategies, and ensuring consistent revenue performance. You will serve as a strategic advisor to clients and a commercial facilitator internally, aligning pre-sales, delivery, pricing, legal, and product teams to provide integrated solutions that generate measurable customer value and promote sustainable business growth.Key Responsibilities:Strategic Account & Portfolio Management: Take ownership of the complete account plan, including stakeholder mapping, whitespace analysis, and quarterly growth strategies.Enhance portfolio penetration across all Arabic.AI divisions while ensuring balanced revenue contributions and mitigating single-line dependencies.Act as the main commercial steward for assigned accounts, fostering long-term value creation and strategic alignment.Establish trusted advisor relationships with executive and senior stakeholders within customer organizations.Sales Pipeline & Deal Execution:Develop and sustain a qualified, vibrant pipeline across divisions while ensuring methodical stage progression.Lead the deal strategy, commercial services, pricing discussions, and execution of close-plans.Drive new logo acquisition where appropriate and systematically expand existing accounts.Proactively identify risks and lead structured deal reviews for complex or high-value opportunities.Sales Performance, Forecasting & CRM Discipline:Owning accurate forecasting and pipeline visibility to guarantee predictability and manage variance.Maintain CRM accuracy, ensuring the integrity of values, stages, timelines, next steps, ownership, and evidence of customer engagement.Governance, Compliance & Deal Readiness:Ensure compliance with pricing, discounting, and approval governance frameworks.Guarantee deal readiness before closure, including scope alignment, pricing approval, and internal sign-offs.Cross-functional Collaboration & Commercial Leadership:Represent the voice of the customer internally, aligning solutions with tangible business outcomes.Lead multi-stakeholder initiatives to tackle client challenges and optimize solution delivery.Collaborate across divisions to create bundled, outcome-driven solutions rather than standalone offerings.

ProgressSoft is seeking an experienced Business Development Officer (BDO) with a robust background in sales of banking and payment solutions, ideally with 5-10 years of experience. The successful candidate will have established relationships with major banks in the UAE and will oversee the entire sales cycle from initial outreach to contract signing and ongoing maintenance. The BDO will also conduct market analyses and foster strong connections with senior management in the banking and financial services sector.Key Responsibilities:Meet and exceed sales targets set by ProgressSoft.Develop and implement a comprehensive sales strategy for the UAE market aligned with ProgressSoft’s 2022-2026 strategic plan.Manage the complete sales process, collaborating with Product Owners, Project Managers, and Technical Team Leaders.Coordinate with various ProgressSoft teams to ensure effective customer engagement and understanding of their needs.Work closely with the Bidding Team to prepare documents and proposals that highlight business requirements and ProgressSoft’s capabilities.Negotiate contracts and proposals for solutions and ongoing maintenance.Utilize ProgressSoft’s CRM extensively to maintain and update client profiles.Conduct competitive analysis and prepare comparison sheets to position ProgressSoft favorably against competitors.Identify new market opportunities and develop strong distribution channels with prominent global, regional, and local firms.

Join our dynamic team as a Business Development Officer specializing in Outbound Sales at First Abu Dhabi Bank. In this role, you will drive business growth by identifying new opportunities, building relationships with clients, and leveraging our unmatched portfolio of financial products. We are looking for a motivated individual who is passionate about sales and committed to delivering exceptional service to our clients.

Your Role:Work closely with Relationship Managers to provide timely, insightful feedback that aligns with our business objectives.Engage in sales activities with the highest level of integrity and professionalism, ensuring transparency in every client interaction.Respond swiftly to customer inquiries, guaranteeing solutions are delivered within specified turnaround times (TATs).Accurately submit applications and maintain 100% documentation accuracy.Facilitate effective collaboration with internal teams for smooth application processing.Adhere strictly to HR policies, organizational standards, and the professional Code of Conduct.Ensure compliance with Service Level Agreements (SLAs) and TATs as outlined in operational guidelines.Strategically manage clawbacks to remain within the organization's financial targets for the year.

About the RoleIn the position of Virtual Relationship Manager, you will oversee a diverse portfolio of customer relationships, ensuring that clients receive exceptional service and bespoke financial solutions tailored to their unique needs. Acting as the primary point of contact, you will provide expert advice, resolve issues, and cultivate enduring relationships with clients.Key ResponsibilitiesMeet and exceed sales and service targets while managing risk effectively.Conduct regular assessments of customer portfolios to uncover business opportunities and promote relevant financial products.Foster and maintain strong client relationships, delivering service that aligns with their expectations.Offer specialized advice and resolve customer inquiries to enhance satisfaction.Execute all tasks meticulously, complying with banking policies and regulatory standards.Work collaboratively with internal teams, including compliance, operations, and business support, to optimize processes.Uphold professionalism and integrity, adhering to the Staff Code of Conduct.

Join The Economist Group as a Business Development Manager in Dubai, where you will play a pivotal role in driving growth and expanding our market presence. In this position, you will be responsible for identifying new business opportunities, building strong relationships with clients, and developing strategic partnerships that align with our organizational goals.

Join Zeal Group as a Business Development Manager in the vibrant city of Dubai. In this pivotal role, you will drive our growth initiatives, forge strategic partnerships, and identify new market opportunities. If you are a dynamic professional with a passion for business expansion and a knack for relationship building, we want to hear from you!

Join our dynamic team at jobsforhumanity as a Business Development Manager. In this pivotal role, you will spearhead initiatives to drive business growth, cultivate relationships with key clients, and strategize market expansion. Your expertise will help us forge partnerships in various sectors, enhancing our mission to create opportunities for underserved communities.