Senior Quality Assurance Manager

ABOUT TIDEAt Tide, we empower small and medium-sized enterprises (SMEs) to optimize their operations by offering not only business accounts and comprehensive banking services but also a suite of integrated administrative solutions, from invoicing to accounting.With over 1.8 million members globally, including in the UK, India, Germany, and France, Tide is revolutionizing the small business banking landscape.Our solutions are crafted with advanced technology and tailored for SMEs, ensuring quick onboarding, low fees, and innovative features that allow our members to focus on what they love while we handle the complexities of their financial needs.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India and rapidly expandingSecured over $300 million in fundingA team of over 2,500 diverse employees worldwideHeadquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional offices across Europe and India.ABOUT THE TEAM:The Senior Quality Assurance Analyst will play a crucial role in conducting thorough quality reviews of stakeholder activities and delivering actionable feedback. This position is vital in maintaining quality standards across processes, identifying areas for improvement, and analyzing performance trends. The QA Analyst will also collaborate with cross-functional teams to align QA practices with the company's objectives and regulatory mandates.ABOUT THE ROLE:Conduct assigned sampling reviews promptly according to the established scheduleMaintain up-to-date process documentation, proactively addressing discrepancies, and ensuring timely updates on observations and remediationEngage actively in calibrations, workshops, and knowledge-sharing sessionsIdentify opportunities for process improvement and learning gaps, effectively communicating these to senior management and stakeholdersUphold the highest quality and regulatory standards in all QA reviewsAnalyze performance trends related to individuals and processes, escalating relevant findings to the Team Lead or QA SpecialistSupport colleagues and area Analysts by responding to inquiries and fostering a collaborative, professional environment

Role Overview Tide is hiring a KYC Analyst with French to help uphold compliance standards and support business growth in the financial sector. This position is based in Bulgaria. What You Will Do Conduct detailed due diligence on customers, reviewing and verifying information as part of onboarding and ongoing monitoring. Analyze customer data to spot inconsistencies or potential risks. Identify and escalate suspicious activity in line with internal policies and regulatory requirements. Use French language skills to communicate with customers and handle documentation as needed. What Matters Here Experience with KYC (Know Your Customer) processes and procedures. Strong analytical skills and attention to detail. Proficiency in French and English. Commitment to maintaining integrity and security in all compliance activities.

Join Our Mission to Empower Wealth BuildingAt Trading 212, we are revolutionizing the trading and investing landscape by crafting outstanding products that our users adore.We thrive on a culture of excellence and rapid innovation, which is central to our achievements.Currently, we proudly serve over 4.5 million clients, managing assets exceeding €30 billion, showcasing the scale and trust we have established in a short period.Your ResponsibilitiesOversee quality assurance tasks across various projects, guaranteeing that our software aligns with the highest standards of quality and reliability.Engage actively in design and requirements reviews to assure that features and products are testable and user-friendly.Lead testing initiatives, including the development and maintenance of automation frameworks and scripts.Plan, implement, and execute testing activities across different product domains - Database, integration, functional, UI/UX.Analyze testing results to pinpoint areas for enhancement and suggest necessary process modifications.Provide technical guidance and process mentorship to junior team members.Collaborate within compact, autonomous teams with quick release cycles - we leverage agile, independent teams of talented individuals with just the right processes to maintain velocity without chaos.Essential QualificationsA minimum of 5 years of experience in software quality assurance, emphasizing automation testing.A solid grasp of software testing concepts, methodologies, and tools.Proficient programming skills in at least one language (e.g., Python, TypeScript, Java).Familiarity with test automation frameworks and tools (e.g., Playwright, Selenium, Appium, Pytest, TestNG).Experience with API testing tools such as Postman, SoapUI, or similar.Strong knowledge of relational database management systems (RDBMS).Familiarity with agile methodologies like Scrum or Kanban.Exceptional analytical and problem-solving abilities.Excellent command of the English language and outstanding communication skills.A deep-seated passion for quality assurance. Preferred QualificationsRelevant experience or certifications in quality assurance or software testing are a plus.

At bunq, we are committed to providing our users with a streamlined verification experience, ensuring their accounts are verified efficiently and securely. As a KYC Analyst, your primary mission will be to assist our users in verifying their personal and business accounts swiftly, removing any unnecessary barriers while enhancing the onboarding journey. Key ResponsibilitiesFacilitate a user-friendly onboarding process by making life easier for our users.Conduct thorough manual reviews of user submissions in line with our verification policies.Stay informed on process updates to maintain a clear verification pathway for our users.Minimize delays by adhering to support protocols and keeping users informed about their next steps.Identify and report any bugs or inefficiencies to continuously improve our onboarding process.Are you ready to enhance user verification? Let’s embark on this journey together!

Join our dynamic team at Accedia as a Quality Assurance Engineer, where your passion for learning and collaboration will be highly valued. We are seeking an enthusiastic QA professional who is eager to grow and share knowledge within a supportive work environment.What You Will Experience:Engage with a diverse range of international clients in a collaborative setting.Work on varied projects across different domains and technology stacks, encompassing the full software development lifecycle, including feature development, issue resolution, testing participation, and documentation preparation.Collaborate closely with a multi-level team to analyze technical requirements, propose architectural and design solutions, estimate efforts, and plan tasks efficiently.Maintain active communication regarding tasks, requirements, issues, and inquiries with both your team and clients.Expand your skill set by learning new technologies, participating in knowledge-sharing initiatives such as delivering internal training sessions, and pursuing professional certifications.

Job Summary:A leading global FinTech firm is seeking a skilled and results-oriented KYC Team Lead to become part of its expanding KYC department. In this pivotal role, you will oversee the KYC team’s operations, ensuring that due diligence processes are executed with accuracy, efficiency, and in full regulatory compliance. You will be instrumental in managing daily workflows, nurturing team development, and driving enhancements in both performance and processes. Furthermore, you will collaborate closely with cross-functional teams to mitigate risks during customer onboarding and contribute to the evolution of the company's KYC strategy.Key Responsibilities:Lead, mentor, and foster a high-performing team of KYC analysts, providing regular feedback and promoting a culture of continuous improvement and ownership of team success.Ensure adherence to regulatory standards, internal policies, and industry best practices across all KYC operations. Stay updated on regulatory changes and guide the team in adapting processes accordingly.Supervise the execution of KYC due diligence for both new and existing clients, ensuring compliance with all necessary checks.Continuously assess and refine KYC workflows and procedures to enhance operational efficiency and optimize the client onboarding experience.Analyze high-risk client profiles, including complex cases, and escalate to senior management as necessary. Implement robust risk mitigation strategies throughout the KYC process.Collaborate with internal stakeholders from Compliance, Risk, Legal, and Operations teams to ensure alignment and address concerns effectively.Prepare and present comprehensive reports on KYC activities, team performance, and key metrics. Assist in audits by providing accurate and timely documentation.

Join Experian as a Senior Quality Assurance Engineer - Automation and play a pivotal role in enhancing our software quality through innovative automation techniques. You will be responsible for designing, implementing, and executing automated testing strategies that ensure the delivery of high-quality software solutions. Collaborate with cross-functional teams to identify testing requirements and provide insights to improve product reliability.

Join Playtech as a Mathematics Quality Assurance Specialist, where you will play a crucial role in ensuring the quality and accuracy of our mathematical algorithms and models. You will collaborate with a dynamic team of researchers and developers to conduct thorough testing and validation of mathematical processes. Your keen attention to detail will help us maintain the highest standards of quality in our gaming products.

Join our dynamic team at tinqin as a Business Analyst fluent in French, where your insights will drive strategic decisions and enhance our operational effectiveness. You will be pivotal in analyzing data, interpreting trends, and presenting actionable recommendations to stakeholders.

Join our dynamic team at Experian as a Senior IT Service Quality Analyst, where you will play a pivotal role in ensuring the highest quality of IT services. You will analyze, assess, and enhance our IT service delivery processes to ensure compliance with industry standards and best practices. This position offers an exciting opportunity to contribute to our information security initiatives and work collaboratively with cross-functional teams.

Join Experian as a Finance Quality Assurance Manager, where you will play a pivotal role in ensuring the highest standards of quality in our financial operations. You will lead a team dedicated to implementing robust quality assurance practices, conducting thorough audits, and providing insightful feedback to improve processes.

Join tinqin as a Manual Quality Assurance Engineer and play a crucial role in ensuring the quality and performance of our software products. You will collaborate with our development teams to identify and resolve defects, ensuring that our solutions meet the highest standards of quality and user satisfaction.

Ocadogroup is looking for a Quality Assurance Payroll Specialist to join the team in Sofia, Bulgaria. This role centers on keeping payroll systems accurate and supporting smooth payroll operations. Key responsibilities Collaborate with the finance team to review payroll processes and suggest improvements. Help maintain payroll accuracy and ensure timely processing for all employees. Assist with compliance to local payroll regulations and standards. Support a positive employee experience by making sure payroll practices are reliable and consistent. Location The position is based onsite in Sofia, Bulgaria.

Join our dynamic team at Accedia as a Junior QA Engineer! We seek a passionate individual eager to learn, collaborate, and advance their career in a supportive environment.What You Can Expect:Engage in diverse projects for international clients, ensuring quality across various domains and technologies.Contribute to the entire software development lifecycle by developing new features, supporting existing ones, troubleshooting issues, participating in the testing process, and preparing documentation.Work closely with a cross-functional team, analyzing technical requirements, proposing architectural and system design solutions, estimating effort, and planning tasks.Communicate actively with team members and clients about tasks, requirements, issues, and open questions.Expand your knowledge by learning new technologies, participating in knowledge-sharing initiatives, and pursuing professional certifications.

Our mission is to empower everyone to build wealth.At Trading 212, we are transforming the landscape of trading and investing by developing outstanding products that resonate with our users.Our success stems from cultivating a culture of excellence and agility.Currently, we proudly serve over 4.5 million clients and manage assets exceeding €30 billion, reflecting the scale and trust we have rapidly established.Your ResponsibilitiesAssume ownership of quality assurance tasks, including work estimates, execution, and closure initiatives.Engage in design and requirements reviews to ensure product features are testable and user-friendly.Create and develop both manual and automated test cases to guarantee the quality and reliability of our software solutions.Plan, implement, and perform testing across various product domains, including database, integration, functional, and UI/UX testing.Evaluate test results to pinpoint areas for enhancement and suggest process improvements.Ensure compliance with company testing standards throughout all QA activities.Collaborate in small, autonomous teams with rapid release cycles, leveraging agile methodologies while maintaining the right processes for efficiency. QualificationsMinimum of 2 years of experience in software quality assurance, with a focus on test automation.Proficient understanding of software testing methodologies and industry best practices.Competent programming skills in at least one language (e.g., Python, TypeScript, Java).Advanced knowledge of relational database management systems (RDBMS).Strong analytical and problem-solving capabilities.Excellent command of English and superior communication skills.A genuine passion for quality assurance. Preferred QualificationsBachelor's degree in Computer Science, Information Technology, Mathematics, or a related discipline.Familiarity with API testing tools like Postman or SoapUI.Experience testing microservices and distributed systems.

Join Tietoevry as a Quality Assurance Lead/Manager and take the helm of our quality assurance initiatives. In this pivotal role, you will be responsible for overseeing our QA processes, ensuring product excellence, and leading a dynamic team of QA professionals. Your expertise will guide the implementation of testing strategies, drive quality improvements, and enhance customer satisfaction.If you're passionate about quality and innovation, and ready to make a significant impact in a progressive tech consulting environment, we want to hear from you!

Join our innovative team as a Senior Automation Quality Engineer at Tieto Tech Consulting. In this pivotal role, you will be responsible for designing and implementing automated testing frameworks, ensuring the highest quality of our software products.You will collaborate closely with cross-functional teams to enhance our testing processes and drive continuous improvement initiatives.

Join Sopra Steria as an AML/KYC Specialist in Sofia, where you will play a crucial role in ensuring compliance with anti-money laundering (AML) and know your customer (KYC) regulations. You will be responsible for conducting thorough due diligence, monitoring transactions, and assisting in the development of risk management strategies to safeguard our financial integrity.

We are looking for a passionate and experienced Quality Assurance Lead/Manager to join our dynamic team at Tieto Tech Consulting. In this pivotal role, you will oversee quality assurance processes and ensure that our products meet the highest standards of quality and performance.As a leader, you will guide a team of QA professionals, implement best practices in testing, and collaborate cross-functionally to drive quality initiatives throughout the development lifecycle. Your contributions will directly impact the success of our projects and the satisfaction of our clients.