Senior Project Manager

Zopa is looking for a Senior Complaints Manager to help strengthen its customer experience. This position centers on leading a team responsible for handling customer complaints, making sure each case is managed with care and efficiency. Role overview This role focuses on overseeing the complaints process from start to finish. The Senior Complaints Manager guides the team in resolving issues, aiming to deliver fair outcomes and support Zopa's reputation for customer-centric service. Key responsibilities Lead and support a team dedicated to managing customer complaints Ensure complaints are addressed promptly and thoroughly Promote continuous improvement in complaint handling practices What you bring Experience managing complaint resolution in a customer-focused environment Strong leadership skills and a commitment to service quality Ability to drive improvements in team performance and processes

About LendableAt Lendable, we are dedicated to crafting the world's premier technology solutions that empower individuals to access credit and save money efficiently. As one of the most promising fintech companies, we are excited about our journey:Recognized as one of the UK’s newest unicorns with a dynamic team of over 700 professionals.Rapidly emerging as one of the fastest-growing tech firms in the UK landscape.Achieved profitability since 2017.Supported by leading investors such as Balderton Capital and Goldman Sachs.Highly rated by customers with an outstanding 4.9 average based on thousands of reviews on Trustpilot.To date, we have successfully redesigned the Big Three consumer finance products: loans, credit cards, and car finance. Our innovative approach allows us to provide our customers with funds in mere minutes rather than days.Our growth trajectory is steep, with ambitious plans to tap into the two largest Western markets (UK and US) where trillions of dollars worth of financial products are currently controlled by large banks with outdated systems and cumbersome processes.Why Join Us?Embrace Ownership: You will be empowered to make impactful decisions that shape the future and success of Lendable from the outset.Collaborate with Exceptional Talent: Work alongside small teams of highly skilled individuals who are dedicated to solving challenges and innovating beyond conventional methods.Develop In-House Technology: Leverage new data sources, machine learning, and AI to optimize our operations and enhance customer experience.Position OverviewIn the role of Senior Complaints Operations Manager, you will play a critical leadership role, reporting directly to the Director of Complaints, Fraud, and Financial Crime. You will be instrumental in driving our mission to transform consumer finance into a faster, more affordable, and customer-friendly experience. By advocating for the insights gained from complaint resolutions throughout the organization, you will steer the strategic direction of our complaints department across various product lines.

About LendableLendable is dedicated to revolutionizing the way people access credit and manage their finances. We are rapidly establishing ourselves as a leading fintech company, making remarkable strides since our inception.Recognized as one of the UK’s latest unicorns with over 700 talented team members.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by top investors such as Balderton Capital and Goldman Sachs.Highly rated by customers, boasting an impressive 4.9 rating on Trustpilot based on tens of thousands of reviews.We are committed to transforming major consumer finance sectors, including loans, credit cards, and car finance, ensuring our customers receive funds in a matter of minutes rather than days.As we continue to expand, we are targeting the largest Western markets—the UK and US—where traditional banks still operate on outdated systems and cumbersome processes.Why Join Us?Take ownership of significant responsibilities and make impactful decisions from day one.Collaborate with small teams of exceptional individuals who are dedicated to solving problems and innovating beyond the status quo.Build cutting-edge technology in-house, leveraging new data sources, machine learning, and AI to streamline operations.Role OverviewAs we grow, we seek to enhance our Auto complaints handling team. In this role, you will excel in communication, establishing rapport with customers and collaborating with various departments within Lendable. Your ability to identify customer pain points and make fair, objective decisions will be crucial.If you possess experience in managing complex complaints—preferably within the motor or secured product sector—or have a background in automotive finance, we invite you to apply.

About LendableLendable is dedicated to revolutionizing how individuals access credit and save money. As one of the premier fintech companies worldwide, we have made impressive strides:Recognized as one of the UK’s latest unicorns, with a dynamic team exceeding 700 talent.Ranked among the fastest-growing tech companies in the UK.Achieved profitability since 2017.Supported by leading investors such as Balderton Capital and Goldman Sachs.Adored by our customers, boasting exceptional ratings (4.9 from tens of thousands of reviews on Trustpilot).To date, we have completely redefined the Big Three consumer finance products: loans, credit cards, and car finance. We empower our customers to access funds within minutes rather than days.Our ambitious growth trajectory continues as we target the two largest Western markets, the UK and US, where trillions in financial products are still managed by traditional banks with outdated systems and cumbersome processes.Why Join Us?Take Ownership: Enjoy the autonomy to make impactful decisions from day one, influencing Lendable’s direction and success.Collaborate with Exceptional Teams: Engage with a small, resourceful team that thrives on problem-solving and discovering innovative solutions.Build Cutting-Edge Technology: Leverage new data sources, machine learning, and AI to optimize operations and enhance customer experience.About the RoleAs part of our growth, we are seeking a dedicated Complaints Officer to assist in investigating and resolving complex customer interactions. Your excellent communication skills will enable you to forge strong relationships with customers and collaborate with various departments to identify customer pain points and arrive at fair and objective resolutions.Your Team's ObjectivesEnsure prompt resolution of all complaints, maintaining the highest standards of customer satisfaction.

About Checkout.com Checkout.com supports the digital payment systems behind leading brands such as eBay, ASOS, Klarna, Uber Eats, and Sony. Headquartered in London, with 19 offices globally, the company processes billions of transactions each year. The team focuses on making online payments simple and reliable, always looking for ways to improve the experience for merchants and consumers. Role Overview: Senior Manager of Account Management Checkout.com seeks a Senior Manager of Account Management to strengthen and grow relationships with key Enterprise accounts in the UK. This role centers on building trust, acting as the main point of contact for high-value clients, and representing the Checkout.com brand with professionalism and expertise. The Senior Manager will offer guidance, share insights, and help clients understand how Checkout.com can support their business goals. Strong communication skills and sound business judgment are essential for success in this position. What You Will Do Serve as a trusted advisor and primary contact for major Enterprise accounts Build and maintain strong, long-term client relationships Provide strategic guidance and mentorship to clients Communicate Checkout.com’s value and solutions effectively Who We’re Looking For Self-motivated and driven to achieve results Comfortable working in an ambitious, performance-focused culture Skilled communicator with business acumen Experience managing Enterprise accounts is a plus Location This position is based in London.

Join our dynamic team at Faculty as a Senior Manager in the Insurance sector. In this pivotal role, you will lead strategic initiatives and manage key client relationships to drive growth and deliver exceptional value. Your expertise in insurance will guide our approach to innovative solutions, ensuring we meet the evolving needs of our clients. Collaborate with cross-functional teams and leverage data-driven insights to enhance our offerings and support our clients' success.

At Unispace, we are dedicated to revolutionizing workplaces to align with the diverse needs of today's dynamic global brands. Our agile, comprehensive approach is executed seamlessly across borders, driven by robust client partnerships and backed by insightful workplace intelligence and cutting-edge technology.We believe that everyone deserves an inspiring work environment that enhances productivity, fosters peak performance, and promotes overall well-being. Across our 48 global studios, we acknowledge that positive workspaces nurture open, collaborative, and supportive cultures, enriched by the contributions of independent and motivated individuals from all backgrounds.While our core business focuses on strategizing, designing, and constructing workplaces for some of the world's leading brands, we recognize that our people are our greatest asset. We prioritize their growth and well-being through a comprehensive Employee Value Proposition program that includes rewards and recognition, career development opportunities, and a strong emphasis on mental and physical health.To support our team further, we embrace flexible working arrangements, including hybrid options that empower our employees to balance in-office collaboration with remote work flexibility. This approach not only enhances work-life balance but also allows us to harness the full potential of our diverse and talented workforce. Senior Pre-Construction ManagerRole ProfileAt Unispace, we shape the future of work by designing and delivering inspiring, high-performance workplaces for some of the world’s leading brands. We’re now looking for an experienced Senior Pre-Construction Manager to play a pivotal role in shaping projects before they ever reach site.This is a role for a commercially astute construction professional who thrives in fast-paced, collaborative environments and enjoys sitting at the intersection of design, cost, and delivery. You’ll act as the project integrator, aligning ambition with buildability and ensuring projects are set for success.

Entain is looking for a Senior Manager to join the Enterprise Risk Management team in London. This leadership role centers on guiding efforts to identify, evaluate, and address risks throughout the company. The position plays a key part in shaping risk management strategies and maintaining compliance with regulatory requirements. Role overview The Senior Manager will work closely with teams across the business to promote risk awareness and encourage proactive management of potential issues. The role involves developing and refining risk frameworks that align with Entain’s business goals, helping to protect both company assets and reputation. What you will do Lead initiatives to identify, assess, and mitigate organizational risks Collaborate with cross-functional teams to advance risk awareness Develop and implement risk management frameworks Ensure compliance with relevant regulatory standards Requirements Experience in enterprise risk management Strong leadership and collaboration skills Knowledge of regulatory compliance in a corporate setting

Join our dynamic team as a Senior Manager at Faculty. In this pivotal role, you will lead strategic initiatives, driving operational excellence and fostering a culture of innovation. Your responsibilities will include overseeing project implementations, managing cross-functional teams, and ensuring alignment with company objectives. The ideal candidate will possess strong leadership skills, a proven track record of managing complex projects, and an ability to inspire and motivate others.

Senior Delivery ManagerLocation: Central London – Hybrid working model. Onsite presence may vary between 1 to 3 days per week based on customer requirements.Full Time, Permanent PositionSalary: £70,000 - £100,000Security Clearance:As our teams engage with various government agencies, candidates must be eligible for SC clearance, although active clearance is not necessary at the point of application.Join Our TeamAt Cloudscaler, you will become an integral part of a consultancy leading the charge in cloud transformation. We are trusted by government, defense, and enterprise organizations to deliver complex AWS solutions that have a significant national impact. Your contributions will help modernize public services and secure critical infrastructure, demonstrating that your work is meaningful beyond just technology.We blend the agility of a startup with the credibility of an AWS Advanced Partner, fostering a high-trust, high-performance culture where innovation flourishes and every voice is valued. You will collaborate closely with senior leadership and cloud specialists, shaping impactful projects and driving innovation.Joining us means accelerating your personal and professional growth through hands-on experience with cutting-edge cloud solutions. You will learn directly from industry experts while contributing to some of the UK's most ambitious cloud initiatives, gaining exposure and influence that larger consultancies often cannot offer.Key ResponsibilitiesAct as the primary delivery contact for clients, managing expectations, reporting progress, escalating risks, and maintaining trusted relationships with senior stakeholders.Oversee cloud consulting engagements, ensuring client satisfaction and successful outcomes.Lead a team of Engineers, Architects, and Consultants, maintaining planned, prioritized workflows using agile or hybrid methodologies.Own delivery artifacts including project plans, status reports, RAID logs, roadmaps, and governance documentation.Directly contribute to client deliverables where your expertise is beneficial, such as migration planning, cloud operating model design, or service transition.Collaborate with the Head of Delivery to manage capacity across engagements, identifying constraints and skills gaps proactively.Participate in proposals, estimates, and scoping workshops for new engagements.

Join Version 1 as a Senior Delivery Manager, where you will spearhead the successful delivery of digital, data, and cloud projects across our diverse client base. You will collaborate with cross-functional teams to ensure high-quality outcomes and foster strong client relationships. This role is perfect for someone with a strategic mindset and a passion for delivering exceptional results.

Join netcompany1 as a Senior Product Manager, where you'll lead innovative product development initiatives that drive business growth and enhance user experience. In this pivotal role, you will collaborate with cross-functional teams to define product vision, strategize roadmaps, and execute on key deliverables. Make a significant impact by harnessing your expertise to guide product direction and achieve strategic objectives.

About Nintex Nintex helps organizations improve how they work. As a recognized leader in process intelligence and automation, Nintex supports more than 10,000 clients in over 90 countries. Companies such as Amazon, Coca-Cola, and Microsoft rely on the Nintex Platform to manage, automate, and optimize their business processes. The goal: help clients move faster and operate more efficiently with technology that adapts to their needs. Our Culture Nintex encourages employees to do their best work every day. Collaboration shapes how teams operate, and curiosity and accountability are highly valued. Team members are encouraged to share ideas, take initiative, and track progress toward results. The workplace balances innovation with a sense of fun, creating space for problem-solving and growth. People who thrive here enjoy working together and care about delivering strong outcomes.

About the Role Eversana is looking for a Senior Project Manager in London to oversee several projects focused on healthcare marketing solutions. This position plays a key part in making sure projects are completed on schedule, within budget, and meet quality expectations. What You Will Do Manage multiple projects from start to finish Monitor timelines, budgets, and deliverables Set clear goals and expectations for project teams Support and guide team members to achieve strong results About Eversana Eversana is a marketing agency focused on healthcare solutions, working with clients to address challenges in the industry.

Role Overview Adler Allan is hiring a Senior Bid Manager in London. This position leads the development and management of bids for high-profile projects. The Senior Bid Manager shapes bidding strategies and ensures proposals align with client requirements. What You Will Do Develop and manage bids for major projects Ensure all submissions meet client specifications and compliance standards Work closely with teams across the business to create strong, competitive proposals

Bright Network connects ambitious students from all backgrounds with leading employers, using technology and data to open doors to top career opportunities. The platform supports over a million members and works with more than 300 businesses, including names like Amazon, Google, and Goldman Sachs. Role overview The Senior Events Manager leads the planning and delivery of Bright Network’s flagship programs, such as Women in Leadership, Black Heritage Future Leaders, and Internship Experience UK. Based at the London HQ with hybrid working available, this role also manages bespoke events for clients. Each year, the Events Team brings together around 5,000 students and 200 employer partners through networking and development experiences. What you will do Oversee events from initial planning through to execution and post-event review, including budget management. Maintain and develop relationships with event clients, collaborating with Sales and Marketing to meet client needs and deliver value. Build partnerships with clients and vendors, handling onboarding and serving as the main point of contact for any issues. Act as the primary contact for student event inquiries, from application to gathering feedback after events. Work with Marketing to promote events, reviewing and refining both print and digital materials. Collaborate with the Head of Events Delivery on long-term strategy for the Events function, supporting Bright Network’s growth objectives. Location This position is based at the London HQ, with hybrid working options available.

Your Role:We are seeking a highly skilled professional to spearhead the analysis, execution, and reporting of valuations for shares, companies, and various financial instruments. This role presents a unique opportunity to foster client relationships and lead team members while actively participating in business development efforts.Join our vibrant and growing team to gain exposure to a wide array of clients, industries, and valuation projects. We are hiring across London, Birmingham, Newcastle, and Cambridge, allowing you to engage in impactful work within a collaborative setting.Key Responsibilities:Client valuation work, including defining and communicating project scopes.Budget planning and preparation.Overseeing and conducting valuation assignments.Drafting and reviewing comprehensive reports.Leading client meetings.Constructing valuation models.Conducting industry research on trends, comparable firms, and acquisitions.Marketing:Networking and nurturing industry relationships.Managing the team credentials database.Assisting in the preparation of work pitches.Team Management:Supervising, developing, and evaluating junior staff as necessary.Cross-Departmental Collaboration:Collaborating with colleagues from various departments.Maintaining cross-divisional relationships.

COMPANY: Vibration ProductionROLE: Senior Production ManagerREPORTS TO: Senior Operations & Production ManagerDIRECT REPORTS: Production Manager, Production AssistantLOCATION: Magazine London, 11 Ordnance Cres, London, SE10 0JHCONTRACT TYPE: 42.5 hours per week, Monday to Sunday (5 days out of 7)WHO WE ARE:At Vibration Production, we transform your creative vision into unforgettable live experiences. Our expertise lies in event design and production, adeptly bringing dynamic ideas to life across unique venues. Whether it’s constructing an innovative festival stage or crafting an immersive light show, we excel in delivering seamless solutions.Our success stems from forging strong relationships with our clients, and we take pride in being the preferred partners for renowned venues like Magazine London, Landing Forty Two, and Control Room A.Our extensive range of services includes event and architectural design, sound, lighting and audiovisual support, power, rigging, stage and structural builds, crew management, logistics, and sourcing of furniture and textiles, alongside comprehensive show production and management.ABOUT BROADWICK:Broadwick is an innovative international company headquartered in London that creates, develops, owns, and operates a diverse array of venues, events, and experiences. We are committed to reshaping spaces and enhancing how audiences engage with music, art, culture, and recreation by dismantling traditional barriers.With a rich history in music, Broadwick has built a portfolio of 20 global festivals before transitioning focus to a growing collection of venues, including Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London, and Magazine London.Our collective ambition is to push boundaries and disrupt the cultural landscape through visionary thinking, bold ideas, and commercial acumen, creating exceptional spaces and experiences for discerning audiences.ABOUT MAGAZINE LONDON:Magazine London is a cutting-edge venue designed to accommodate the most ambitious concepts. Spanning over 3,000 square metres, it stands as one of London's largest purpose-built hybrid spaces, featuring four distinctive internal areas and a riverside Showground. With an outdoor capacity of up to 7,000 people and stunning views of the city skyline, the venue is a versatile choice for various events.

Join AKT London as a Senior Manager of Planning in a Hybrid Remote role based in the vibrant West End of London, offering a competitive salary.At AKT, known as The Personal Performance Company, we pride ourselves on our award-winning body care products designed to enhance personal performance. Founded by West End luminaries Ed Currie and Andy Coxon, our mission is to serve those who are 'Born to Perform'—whether on stage, at work, or in everyday life.Since our flagship product, The Deodorant Balm, launched in 2020, we have captured the attention of leading publications like Vogue, GQ, Esquire, and Harper’s BAZAAR. Our commitment to sustainability is reflected in our plastic-free, aluminum-free, and gender-neutral formulations that resonate with consumers seeking effective natural alternatives. With five captivating fragrances and over 700,000 satisfied users, The Deodorant Balm is rapidly becoming a household favorite.Every new product at AKT undergoes rigorous testing by London's dedicated theatre community to ensure it meets the high standards set by our founders. Our products are designed for performance, making them essentials in bathrooms, gym bags, and travel kits worldwide. And the best part? Our journey is just beginning. About The Role:As the Senior Manager of Planning, you will collaborate across departments including Commercial, Marketing, Finance, Operations, Customer Supply Chain, and Executive Leadership. Your primary focus will be to synchronize demand, supply, inventory, and product lifecycle decisions through the S&OP process.You will be tasked with constructively challenging current practices, presenting trade-offs transparently, and facilitating prompt executive decision-making. This role also involves indirect engagement with manufacturing partners, third-party logistics (3PLs), and planning system vendors to assess capacity, constraints, and planning assumptions.