Senior Program Manager - Customer Success Programs

The Application Modernization Platform team empowers developers to transition smoothly from traditional relational databases to MongoDB by creating innovative toolkits that harness the power of AI for seamless migrations. As a Senior Technical Program Manager, you will be responsible for driving the successful execution of intricate, cross-functional initiatives focused on Application Modernization. Collaborating closely with stakeholders across various departments, including Engineering, Product, Product Design, and Field-facing teams, you will help shape and implement our overarching product vision and business objectives. You will also identify solutions to technical challenges and deliver data-driven insights that inform strategic decision-making. This position is fully remote, and we welcome candidates from Eastern and Central time zones.

The Application Modernization Platform (AMP) team is addressing one of the industry's most pivotal challenges: harnessing Generative AI to evolve rigid, legacy applications into dynamic, microservices-based architectures powered by MongoDB. We are developing a sophisticated, SaaS-like platform that integrates both the 'brain' (multi-agent reasoning and orchestration) and the 'hands' (deployment platform and modernization toolkit). This solution necessitates a solid platform foundation and infrastructure designed for a 'build once, run anywhere' model, guaranteeing seamless functionality regardless of a client's security or network constraints. A major challenge lies in fine-tuning our tools for each customer's distinct tech stack and restrictive environments while ensuring they remain easily extensible and scalable for widespread application modernization challenges. We are searching for an engineering leader for this high-visibility project. This role involves defining the overarching strategy and technical direction across all AMP engineering pillars, leading the deployment of solutions to complex application modernization challenges, and delivering an enterprise-grade product. The leader will strive to minimize deployment friction, adhere to customer compliance requirements, and shape the future of how global enterprises utilize Generative AI. The ideal candidate is a hands-on technical leader adept at leveraging Generative AI capabilities, architecting complex distributed systems, and designing the orchestration agents necessary to reliably and fluidly manage the entire software development lifecycle. This position will be based on North America's West Coast (PST) and offers a hybrid working model.

Job Purpose: The Senior Manager of Technical Program Management at EQ Bank plays a pivotal role in overseeing the comprehensive planning and management of intricate technical solutions throughout our Digital Banking ecosystem. Reporting directly to the Director of Technical Program Management, this leader will be responsible for ensuring the delivery of quantifiable value and outstanding customer experiences. This position emphasizes execution in alignment with company policies and strict adherence to Enterprise Change Management Processes. The Senior Manager will prioritize customer needs and the effects on customer journeys, driving delivery excellence by identifying technical risks, creating mitigation strategies, managing dependencies, and fostering collaboration across engineering teams, product management, and both internal and external partners. The ideal candidate will cultivate robust cross-functional relationships and exert influence without direct authority to achieve desired outcomes that align with business objectives, while simultaneously enhancing the reliability and usability of customer-facing products and services.

Role overview Kaseya seeks a Senior Technical Program Manager based in Vancouver, British Columbia. This position centers on guiding technical projects from initial planning through final delivery. The Senior Technical Program Manager collaborates with teams across the organization to coordinate work, track progress, and ensure projects move forward as planned. What you will do Lead technical programs aimed at improving both product offerings and internal processes Collaborate with engineers, product managers, and other stakeholders to align on goals and set priorities Manage project schedules and deliverables, working to meet established deadlines Oversee delivery of solutions that address customer requirements and uphold quality standards Requirements Significant experience in technical program management Ability to coordinate efforts across cross-functional teams History of delivering projects that support business objectives and customer needs

Join Us in Strengthening Global Connections!At Kong, we value diverse applicants who may not fit every criterion but are eager to contribute. If you're passionate about cybersecurity and your skills align with our needs, we encourage you to apply!Position Overview:We are in search of a proactive and skilled Senior Technical Program Manager (TPM) to bolster our Cybersecurity team within the Office of the Chief Information Security Officer (OCISO) at Kong. This role will encompass a wide array of cybersecurity initiatives, including risk management, compliance automation, security operations, and technical delivery.The successful candidate will possess extensive experience in an Information Security or Cybersecurity role, showcasing a robust comprehension of security frameworks, risk management, and technical program execution. Relevant certifications such as CISSP or CISM are highly regarded.Key Responsibilities:Lead and oversee Kong's Cybersecurity Programs within the OCISO.Establish, develop, and monitor key performance indicators (KPIs).Collaborate with engineering, product, and business teams to define, prioritize, and deliver effective technical solutions.Communicate complex technical challenges and resolutions to leadership and stakeholders effectively.Remain informed on regulatory and industry standards (such as ISO 27001, PCI-DSS, FedRAMP, NIST 800-53) to guide risk and control strategies.Develop strategies for issue and risk mitigation, contingency planning, and compliance adherence.Exhibit ownership and independence in managing programs and delivering high-quality results.Qualifications:Proven experience in an Information Security or Cybersecurity team.Strong program and project management skills with comprehensive knowledge of security and audit frameworks (e.g., SOC 2, PCI, ISO, FedRAMP).Ability to effectively connect Product, Engineering, and Architecture teams to facilitate solutions.Exceptional communication, stakeholder engagement, and organizational capabilities.

Help Build the Future of Home Management Thumbtack supports millions of homeowners across the U.S., providing tools for everything from urgent repairs to major renovations. The platform combines personalized advice, AI-driven features, and a streamlined hiring process. Every day, people trust Thumbtack to keep their homes in top shape. About the Technical Program Management Team The Technical Program Management team partners with engineering and business groups to deliver high-impact technology projects. The team focuses on scaling Thumbtack's systems and driving efficiency through strategic initiatives. Collaboration and a deep commitment to technical excellence are central to how this team operates. Role Overview: Senior Technical Program Manager, Internal Platform Infrastructure This role leads the Internal Platform Infrastructure program, guiding the development of platform and integration layers that power Thumbtack’s internal operations. The Senior Technical Program Manager works with teams in Engineering, Security, IT, Procurement, Data, HR, and other business units. Responsibilities include technical leadership for internal tooling, participating in architecture discussions, and ensuring smooth project delivery. Projects may range from managing authentication migrations to piloting AI tools or evaluating the impact of organizational changes on internal systems. What You Will Do Oversee end-to-end program management for Business Applications and IT Infrastructure, including discovery, prioritization, implementation, and ongoing operations. Direct architecture-focused platform and integration projects across a complex internal tooling landscape (CRM, identity, telephony, automation, and data systems). Location Remote, Ontario

Discover OktaAt Okta, we are known as the world's leading identity management platform, empowering individuals and organizations to securely access any technology, anywhere, on any device or app. Our versatile products, including the Okta Platform and Auth0 Platform, deliver secure access, authentication, and automation that place identity at the heart of business security and growth.We value diverse perspectives and experiences, seeking not just to fill roles but to cultivate lifelong learners who contribute positively to our culture.Join us in our mission to build a world where identity truly belongs to you.As the Senior Learning & Development Program Manager, you will play a pivotal role in architecting our AI-driven modernization efforts while spearheading the Talent, Development, and Experience (TDE) ecosystem in Toronto within our global L&D team. Your work will connect local employee experiences with global AI initiatives, transforming our internal processes from manual to scalable, AI-assisted models.

Role overview Twilio Inc. is seeking a Technical Program Manager to join its remote team in Alberta, Canada. The role centers on guiding technical projects from early planning stages through to delivery. Success in this position depends on strong coordination with engineering, product, and other teams to deliver programs that strengthen the Twilio platform and improve outcomes for customers. What you will do Lead technical projects that expand and refine Twilio’s platform Collaborate with cross-functional groups to align on goals, schedules, and deliverables Monitor progress and identify risks to keep programs on track Encourage technical quality and support ongoing improvement efforts Location This is a remote role based in Alberta, Canada.

Join Stripe as a Technical Program Manager specializing in Enterprise Readiness Programs. In this pivotal role, you will lead initiatives aimed at ensuring that our enterprise solutions are robust, scalable, and ready for deployment. You will collaborate with cross-functional teams to drive program execution, identify risks, and implement solutions that enhance our enterprise offerings.Your expertise in technical program management will be instrumental in facilitating communication between engineering, product, and operations teams. You will champion best practices in project management and contribute to a culture of continuous improvement.

Lyft is looking for a Senior Technical Operations Program Manager to join the team in Toronto, Canada. This role sits within Corporate Engineering, IT, Privacy, and Security, working closely with business leaders and technology teams to deliver high-impact programs that support Lyft's mission and workforce. Role Overview The Senior Technical Operations Program Manager leads strategic initiatives that help teams across Lyft operate more efficiently and effectively. This position acts as a connector between departments, ensuring alignment on goals and measurable outcomes. The focus is on enabling teams with technology and processes that support Lyft’s broader objectives. What You Will Do Drive high-value technical and operational programs from planning through execution Collaborate with business partners and technical teams to deliver results Align stakeholders around a shared vision and clear priorities Foster strong relationships across departments to support program success Who You Are Experienced in technical operations or program management at a senior level Skilled at building partnerships and communicating with both business and technical teams Comfortable leading cross-functional initiatives and measuring impact Committed to supporting a diverse and inclusive workplace Lyft values every team member and is dedicated to creating an environment where all employees can thrive. Candidates from all backgrounds are encouraged to apply.

Thumbtack is looking for a Senior Engineering Technical Program Manager to join the Productivity Engineering team. This remote role is open to candidates based in Ontario. Role overview This position centers on leading projects that help engineers work more efficiently. The focus is on improving workflows and supporting initiatives that align with Thumbtack’s business goals. What you will do Guide cross-functional projects designed to boost engineering productivity and streamline workflows. Coordinate with teams throughout the company to deliver solutions that make processes smoother and advance business priorities. Spot opportunities to improve efficiency and take ownership of initiatives that shorten project delivery times. Encourage collaboration among engineering and partner teams to keep projects moving forward and aligned with company objectives. Collaboration This role works closely with engineers, product managers, and other key stakeholders at Thumbtack. The goal is to support and refine engineering practices across the organization.

Join Our TeamAt Unity, we are at the forefront of an innovative initiative that is set to redefine the creation of real-time 3D experiences. The Unity Pipeline is a groundbreaking project that separates the interaction with the Unity editor, transitioning from a single-user application to an open, cloud-based ecosystem. This is a unique opportunity to construct the connective tissue of modern game production and industrial projects, enabling teams to seamlessly consult, modify, version, and deploy content.As a Senior Technical Product Manager, you will play a pivotal role in this transformation, facilitating more autonomous workflows, empowering non-developer roles, and significantly reducing the time from idea to deployment. You will ensure that third-party tools and collaborative applications integrate seamlessly into our ecosystem.Your ResponsibilitiesConduct user research to identify the needs of current and future target markets, focusing on how users collaborate through annotations, deep links, web viewers, and Unity Hub.Collaborate with users and partners to validate products and contribute to developing a seamless ecosystem of second-party (client-created) and third-party tools.Work with various roles and teams to ensure our plans meet the essential outcomes for users, actively reducing coordination costs and friction during transitions between different applications.Develop and communicate product roadmaps for the user experience and collaboration tools of the Unity Pipeline, spanning 1 to 2 years.

Join Sophos as a Technical Program Manager for Compliance Enablement where you will play a pivotal role in ensuring our compliance processes are seamless and effective. Your expertise will drive the execution of compliance initiatives and promote a culture of accountability and transparency within our organization. Collaborate with cross-functional teams to develop and implement strategies that align with regulatory requirements and best practices.

jobgether seeks a Technical Director of ERP Programs to lead company-wide ERP initiatives from Canada. This leadership role shapes the design, deployment, and ongoing enhancement of ERP systems, ensuring they support both current needs and future growth. Key Responsibilities Direct all phases of ERP program management, including initial planning, system rollout, and ongoing optimization. Collaborate with cross-functional teams to deliver smooth ERP integration across departments. Ensure technology decisions align with business objectives and drive operational efficiency. Requirements Proven experience in technology management with a focus on ERP solutions. Demonstrated ability to lead complex ERP projects from start to finish. Skilled at working with both technical and business stakeholders to achieve shared goals.

Empower Every Identity, from AI to HumanAt Okta, we believe that identity is pivotal for unlocking the potential of artificial intelligence. We secure AI by constructing a trusted, neutral infrastructure that allows organizations to confidently navigate this transformative era. This endeavor demands a tenacious approach to tackling complex challenges with significant real-world implications. We are in search of innovators and leaders who act with speed and urgency while executing with precision.This is a chance to engage in work that defines your career. If you share our commitment to this mission, we would love to connect.The Okta Security team's mission is to fortify Okta's standing as the premier Identity-as-a-Service solution by identifying and mitigating risks that impact our employees, products, and most importantly, our clients. As the adoption of cloud applications accelerates, businesses are increasingly challenged to assess risks accurately and respond at the pace of their operations.As a Staff Technical Program Manager within the Cyber Defense team, you will be instrumental in advancing large-scale security initiatives. Collaborating with our global Cyber Defense Operations and Engineering teams, you will design, develop, and refine the tools and processes that safeguard Okta and our customers. This position requires outstanding leadership abilities, exemplified by your capacity to influence and align stakeholders across all levels—from individual engineers to executive leadership. You will facilitate effective team collaboration, resolve conflicts, prioritize tasks, and cultivate a culture of shared dedication to mutual objectives.The ideal candidate will possess extensive experience in cybersecurity and a proven history of managing technical programs within a dynamic, cloud-native setting. This role necessitates strong leadership, a sense of ownership, autonomy, and exceptional communication skills, with the capability to translate intricate technical issues into straightforward, actionable strategies.

Role overview The Senior Program Manager, Learning & Development at StackAdapt leads company-wide training programs from within Canada. This position shapes how employees learn and develop, helping to build a strong learning culture across the organization. What you will do Design and launch training initiatives for employees at all levels Collaborate with teams from various departments to identify areas where new skills or knowledge are needed Create and deliver programs that foster employee growth and development Evaluate training results to confirm that employees are applying what they have learned

Join our dynamic team at sia as a Senior Program Manager for the Corporate Treasury Liquidity Program. In this pivotal role, you will lead initiatives that enhance our liquidity management strategies, driving operational excellence while collaborating with cross-functional teams. You will be instrumental in developing and implementing innovative solutions that align with our corporate objectives.Your expertise will guide the team in navigating complex financial landscapes, ensuring compliance with regulatory requirements, and optimizing our liquidity framework. If you are passionate about shaping the future of treasury operations and possess a strategic mindset, we invite you to apply!

At BlueCat, we are revolutionizing the Intelligent Network Operations landscape. As a forerunner in this rapidly evolving field, we provide organizations with innovative network operation models that combine essential core services with advanced, predictive insights into network health and performance. Our Intelligent NetOps solution stands out as a first-to-market integration of understanding and change management. We empower teams to enhance agility and minimize risks associated with rapid changes through a comprehensive management lifecycle that spans from provisioning to proactive troubleshooting and remediation.We take great pride in our award-winning culture, which is a cornerstone of our identity. Recognized with the prestigious 'Great Place to Work' certification, joining our team means becoming part of a leading technology company acknowledged as one of Canada’s top workplaces across various categories, including Technology, Youth Engagement, Women, and Mental Health and Inclusion.Location: Remote or TorontoDepartment: Learning & DevelopmentReports To: Vice President, Learning & DevelopmentWe are looking for a dynamic and strategic Technical Enablement Program Manager to spearhead our enablement initiatives for portfolio offerings, sales conversion strategies, and technical sales readiness. This pivotal role will collaborate closely with our Sales Leadership, Product Marketing, Product Management, Engineering, and other stakeholders to ensure our Technical Go-to-Market Team is thoroughly equipped to effectively position, differentiate, and sell our solutions throughout the customer lifecycle.

About Match Group Match Group, Inc. (NASDAQ: MTCH) is a global leader in dating products, with a portfolio that includes Tinder, Hinge, Match, OkCupid, Pairs, and Meetic. Hundreds of millions use these platforms, generating billions of interactions every day. This scale requires strong security operations to keep users and data safe. MG Security Engineering Team The MG Security Engineering division supports all Match Group brands with integrated security services. The team covers: Product Security (including Application Security, Infrastructure Security, Red Team, Platform Security) Enterprise Security (Information Security, Governance Risk Compliance, Vendor Security) Monitoring and Security Operations Center (SOC) Incident Response Data Security Digital Investigations AI/ML Security Security Program Management More than 50 security professionals work within this group, dedicated to protecting a diverse set of global consumer platforms.