Senior Program Manager - Customer Success Programs

Join our dynamic team at sia as a Senior Program Manager for the Corporate Treasury Liquidity Program. In this pivotal role, you will lead initiatives that enhance our liquidity management strategies, driving operational excellence while collaborating with cross-functional teams. You will be instrumental in developing and implementing innovative solutions that align with our corporate objectives.Your expertise will guide the team in navigating complex financial landscapes, ensuring compliance with regulatory requirements, and optimizing our liquidity framework. If you are passionate about shaping the future of treasury operations and possess a strategic mindset, we invite you to apply!

Join Us in Strengthening Global Connections!At Kong, we value diverse applicants who may not fit every criterion but are eager to contribute. If you're passionate about cybersecurity and your skills align with our needs, we encourage you to apply!Position Overview:We are in search of a proactive and skilled Senior Technical Program Manager (TPM) to bolster our Cybersecurity team within the Office of the Chief Information Security Officer (OCISO) at Kong. This role will encompass a wide array of cybersecurity initiatives, including risk management, compliance automation, security operations, and technical delivery.The successful candidate will possess extensive experience in an Information Security or Cybersecurity role, showcasing a robust comprehension of security frameworks, risk management, and technical program execution. Relevant certifications such as CISSP or CISM are highly regarded.Key Responsibilities:Lead and oversee Kong's Cybersecurity Programs within the OCISO.Establish, develop, and monitor key performance indicators (KPIs).Collaborate with engineering, product, and business teams to define, prioritize, and deliver effective technical solutions.Communicate complex technical challenges and resolutions to leadership and stakeholders effectively.Remain informed on regulatory and industry standards (such as ISO 27001, PCI-DSS, FedRAMP, NIST 800-53) to guide risk and control strategies.Develop strategies for issue and risk mitigation, contingency planning, and compliance adherence.Exhibit ownership and independence in managing programs and delivering high-quality results.Qualifications:Proven experience in an Information Security or Cybersecurity team.Strong program and project management skills with comprehensive knowledge of security and audit frameworks (e.g., SOC 2, PCI, ISO, FedRAMP).Ability to effectively connect Product, Engineering, and Architecture teams to facilitate solutions.Exceptional communication, stakeholder engagement, and organizational capabilities.

Role overview The Senior Program Manager, Learning & Development at StackAdapt leads company-wide training programs from within Canada. This position shapes how employees learn and develop, helping to build a strong learning culture across the organization. What you will do Design and launch training initiatives for employees at all levels Collaborate with teams from various departments to identify areas where new skills or knowledge are needed Create and deliver programs that foster employee growth and development Evaluate training results to confirm that employees are applying what they have learned

Become a pivotal member of our dynamic and expanding team, collaborating closely with forward-thinking talent acquisition professionals and industry leaders worldwide. Your contributions will enable organizations to leverage hiring as a strategic asset. In this role, you will act as a trusted advisor, employing a consultative approach to empower our clients to achieve long-term success as top-tier hiring organizations by utilizing the powerful Lever product suite.We are in search of an exceptionally organized and meticulous Certification Program Manager to bolster our Customer Education team. In this capacity, you will spearhead the development and management of our certification program, ensuring its adherence to industry standards and best practices. Your proficiency in program management, instructional design, and customer education will be instrumental in the success of our certification initiatives.

About UsSamsara (NYSE: IOT) is a trailblazer in the Connected Operations™ Cloud sector. Our innovative platform empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data, yielding actionable insights that enhance operational efficiency. By focusing on improving safety, efficiency, and sustainability, we are contributing to the backbone of the global economy—a sector that constitutes over 40% of the world's GDP, encompassing industries like agriculture, construction, field services, transportation, and manufacturing. We're excited to spearhead the digital transformation of operations on a grand scale.Joining Samsara means playing a pivotal role in shaping the future of physical operations with a diverse array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a publicly traded company, you will enjoy the freedom and encouragement to make a significant impact as we lay down our long-term vision.Role Overview:The Sales Programs team at Samsara is dedicated to empowering a high-performance sales environment by utilizing technology, automation, and top-tier methodologies to enhance operational efficiency, forecasting accuracy, and overall sales effectiveness. The Senior Program Manager will spearhead, prioritize, and implement large-scale transformational initiatives across our Sales organization. This role demands a fervent commitment to streamlining project plans, centralizing processes, and optimizing change management. Ideal candidates will demonstrate robust analytical capabilities and an unquenchable thirst for understanding and refining operations.We seek individuals who will embody, champion, and instill Samsara’s operating principles as we expand globally and establish new offices.This opportunity is open to candidates residing in Canada.

Vantage Analytics is hiring a Senior Program Manager to coordinate project delivery across product and engineering teams. This is a remote position based in Toronto. The role centers on managing dependencies, reducing risks before they affect progress, and keeping stakeholders in sync with realistic, data-driven timelines. What you will do Validate team capacity and align project dependencies to maintain a steady delivery pace. Manage a master release calendar, tracking major milestones across product areas. Lead weekly meetings with engineering leads to identify and resolve blockers or dependencies. Spot projects at risk early and work with product managers to address issues before they escalate. Standardize and document handoffs between client services, product, and engineering teams. Monitor team performance metrics to give leadership accurate delivery forecasts and insights into market opportunities. Step in to facilitate decisions and resolve delays when operational roadblocks occur. Requirements 5+ years of experience in program management or technical project management, ideally in AdTech, MarTech, or a fast-growing SaaS company. Proven track record managing complex projects with multiple interdependencies. Hands-on experience with Jira (Advanced Roadmaps), Confluence, and project visualization tools. Preferred experience Background in Retail Media environments is a strong plus. Vantage Analytics supports enterprise retailers in activating advertising strategies across onsite, offsite, and in-store channels. With teams in North America and Asia-Pacific, Vantage helps retailers build and scale media networks using advanced technology.

Join AlayaCare as a Bilingual Customer Success Program Manager, where you will play a vital role in ensuring our clients' success and satisfaction. In this position, you will leverage your bilingual skills to communicate effectively with our diverse client base, helping them to maximize the value they get from our innovative software solutions.Your responsibilities will include developing and executing customer success strategies, conducting training sessions, and collaborating with cross-functional teams to enhance our offerings. If you are passionate about customer service and thrive in a dynamic environment, we want to hear from you!

The Application Modernization Platform team empowers developers to transition smoothly from traditional relational databases to MongoDB by creating innovative toolkits that harness the power of AI for seamless migrations. As a Senior Technical Program Manager, you will be responsible for driving the successful execution of intricate, cross-functional initiatives focused on Application Modernization. Collaborating closely with stakeholders across various departments, including Engineering, Product, Product Design, and Field-facing teams, you will help shape and implement our overarching product vision and business objectives. You will also identify solutions to technical challenges and deliver data-driven insights that inform strategic decision-making. This position is fully remote, and we welcome candidates from Eastern and Central time zones.

Join our dynamic team at 2k as a Research Program Manager, where you will lead innovative research initiatives and drive impactful projects. This role requires an individual who is passionate about research and has a proven track record in program management. You will be responsible for coordinating research activities, managing teams, and ensuring successful project delivery while adhering to timelines and budgets.

Join Us in Revolutionizing the Grocery SectorAt Instacart, we believe in the power of food to bring people together. Our mission is to ensure that everyone has access to their favorite foods while enjoying more quality moments with loved ones. While others see mere grocery delivery, we view it as an exciting challenge filled with opportunities to meet the diverse needs of our community. We are committed to providing an essential service that our customers rely on for their groceries and household necessities, all while creating safe and flexible earning opportunities for our Instacart Personal Shoppers.Instacart has become a vital resource for millions, and we’re looking to expand our team to continue driving our innovation forward. If you’re ready to make a significant impact, we invite you to join us.Flexible Work EnvironmentAt Instacart, we recognize that there is no one-size-fits-all approach to productivity. Our team members have the freedom to choose their optimal work environment—be it from home, an office, or your favorite café—while remaining connected and fostering community through regular in-person gatherings. Discover more about our flexible work approach.Position OverviewWe are on the lookout for a skilled Senior Program Manager, Commercial to take charge of the comprehensive oversight and management of our in-house creative agency’s resources, including personnel, timelines, and budgets. In this role, you will act as the central coordinator for a segment of our creative portfolio, ensuring that projects are effectively sized, scoped, and allocated, while swiftly addressing any deviations from the plan. When our most intricate, cross-functional initiatives demand dedicated leadership, you will step in to provide hands-on program management, ensuring smooth execution across various workstreams and stakeholders.This position uniquely combines portfolio management—your main focus—with strategic program management for our high-impact initiatives. You will adeptly navigate between overseeing the ecosystem and driving critical programs to successful completion. Your broad expertise will enable you to lead and contribute to functional objectives that align with our company goals in innovative ways, collaborating closely with the Head of Creative Operations, Executive Creative Director, and Head of Production.

Job Purpose: The Senior Manager of Technical Program Management at EQ Bank plays a pivotal role in overseeing the comprehensive planning and management of intricate technical solutions throughout our Digital Banking ecosystem. Reporting directly to the Director of Technical Program Management, this leader will be responsible for ensuring the delivery of quantifiable value and outstanding customer experiences. This position emphasizes execution in alignment with company policies and strict adherence to Enterprise Change Management Processes. The Senior Manager will prioritize customer needs and the effects on customer journeys, driving delivery excellence by identifying technical risks, creating mitigation strategies, managing dependencies, and fostering collaboration across engineering teams, product management, and both internal and external partners. The ideal candidate will cultivate robust cross-functional relationships and exert influence without direct authority to achieve desired outcomes that align with business objectives, while simultaneously enhancing the reliability and usability of customer-facing products and services.

Okta secures digital identities for organizations navigating the evolving landscape of AI and human interaction. The company’s mission centers on building a trusted, neutral infrastructure that helps clients address complex, real-world challenges in identity and access management. The Customer First team specializes in helping customers and partners maximize their investment in the Okta Identity and Access Management (IAM) platform. This group works to ensure rapid adoption and long-term scalability for clients, focusing on solutions that keep identity management secure and efficient. Role overview The Customer and Partner Services Program Manager, based in Toronto, reports to the Manager of Partner & Education Services. This position serves as a technical subject matter expert, designing and delivering impactful learning experiences such as Instructor-Led Training (ILT) and professional services toolkits. The role centers on developing structured learning pathways that support the successful rollout, operation, and adoption of Okta solutions in real-world settings. What you will do Create and implement technical training materials and experiences for customers and partners Develop toolkits and documentation that enable hands-on learning and practical application Collaborate with Delivery, Enablement, Partner, and Product teams to align resources and technical content Translate complex product features into clear, actionable content for developers and administrators Who succeeds in this role Individuals who enjoy working at the intersection of technology and education Those skilled at simplifying technical information for diverse audiences People eager to improve customer time-to-value and support partner-led growth

Join our dynamic team at Sophos as a Senior Project Manager for Strategic Programs, where you will lead critical initiatives that drive our company’s vision and success. In this pivotal role, you will collaborate closely with cross-functional teams to ensure the timely and successful delivery of projects that align with our strategic objectives.Your expertise will play a vital role in managing resources, timelines, and stakeholder relationships while fostering a culture of continuous improvement. This is an exciting opportunity for a passionate project manager who thrives in a fast-paced environment and is eager to make a significant impact.

Role Overview Kong Inc. is hiring a Senior Program Manager for Engineering Operations in Canada. This role focuses on improving engineering processes, keeping projects on schedule, and supporting cross-team collaboration. The Senior Program Manager will play a key part in driving productivity and supporting innovation within the engineering organization.

Lyft is looking for a Senior Technical Operations Program Manager to join the team in Toronto, Canada. This role sits within Corporate Engineering, IT, Privacy, and Security, working closely with business leaders and technology teams to deliver high-impact programs that support Lyft's mission and workforce. Role Overview The Senior Technical Operations Program Manager leads strategic initiatives that help teams across Lyft operate more efficiently and effectively. This position acts as a connector between departments, ensuring alignment on goals and measurable outcomes. The focus is on enabling teams with technology and processes that support Lyft’s broader objectives. What You Will Do Drive high-value technical and operational programs from planning through execution Collaborate with business partners and technical teams to deliver results Align stakeholders around a shared vision and clear priorities Foster strong relationships across departments to support program success Who You Are Experienced in technical operations or program management at a senior level Skilled at building partnerships and communicating with both business and technical teams Comfortable leading cross-functional initiatives and measuring impact Committed to supporting a diverse and inclusive workplace Lyft values every team member and is dedicated to creating an environment where all employees can thrive. Candidates from all backgrounds are encouraged to apply.

At Black Duck Software, Inc., we empower organizations to create secure, high-quality software while minimizing risks and maximizing speed and productivity. As a pioneering leader in application security, we offer SAST, SCA, and DAST solutions designed to help teams swiftly identify and resolve vulnerabilities and defects in proprietary code, open-source components, and application behavior. With our industry-leading tools, services, and expertise, Black Duck is uniquely positioned to enhance security and quality in DevSecOps throughout the software development lifecycle.Role OverviewWe are seeking a Senior Program Manager (PMO) to lead our Program Management Teams (PMTs) in strategic release planning and execution across various products. This role demands exceptional leadership, outstanding communication abilities, and a strong capacity to influence within a complex, matrixed organization.In this highly visible position, you will collaborate closely with Product Management and Engineering leaders, guiding teams through Agile methodologies, making decisions that enhance product quality, and utilizing AI-driven tools to boost efficiency and decision-making. You will report directly to C-suite stakeholders and work across multiple functions to ensure the successful delivery of vital organizational programs.

Role overview Kaseya seeks a Senior Technical Program Manager based in Vancouver, British Columbia. This position centers on guiding technical projects from initial planning through final delivery. The Senior Technical Program Manager collaborates with teams across the organization to coordinate work, track progress, and ensure projects move forward as planned. What you will do Lead technical programs aimed at improving both product offerings and internal processes Collaborate with engineers, product managers, and other stakeholders to align on goals and set priorities Manage project schedules and deliverables, working to meet established deadlines Oversee delivery of solutions that address customer requirements and uphold quality standards Requirements Significant experience in technical program management Ability to coordinate efforts across cross-functional teams History of delivering projects that support business objectives and customer needs

Help Build the Future of Home Management Thumbtack supports millions of homeowners across the U.S., providing tools for everything from urgent repairs to major renovations. The platform combines personalized advice, AI-driven features, and a streamlined hiring process. Every day, people trust Thumbtack to keep their homes in top shape. About the Technical Program Management Team The Technical Program Management team partners with engineering and business groups to deliver high-impact technology projects. The team focuses on scaling Thumbtack's systems and driving efficiency through strategic initiatives. Collaboration and a deep commitment to technical excellence are central to how this team operates. Role Overview: Senior Technical Program Manager, Internal Platform Infrastructure This role leads the Internal Platform Infrastructure program, guiding the development of platform and integration layers that power Thumbtack’s internal operations. The Senior Technical Program Manager works with teams in Engineering, Security, IT, Procurement, Data, HR, and other business units. Responsibilities include technical leadership for internal tooling, participating in architecture discussions, and ensuring smooth project delivery. Projects may range from managing authentication migrations to piloting AI tools or evaluating the impact of organizational changes on internal systems. What You Will Do Oversee end-to-end program management for Business Applications and IT Infrastructure, including discovery, prioritization, implementation, and ongoing operations. Direct architecture-focused platform and integration projects across a complex internal tooling landscape (CRM, identity, telephony, automation, and data systems). Location Remote, Ontario

Role overview Primer.io is looking for a Senior Customer Success Manager in Vancouver to support customers across North America. The focus is on helping clients use Primer.io’s products effectively and building strong, ongoing partnerships. What you will do Work directly with customers to understand their objectives and challenges Support clients in getting the most value from Primer.io’s solutions Develop and maintain trust-based relationships with key accounts Collaborate with internal teams to address customer needs and deliver tailored outcomes Represent customer perspectives within Primer.io by sharing feedback and advocating for improvements Apply strategic insights to drive product adoption and improve customer satisfaction Location This position is based in Vancouver and serves clients throughout North America.