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Senior Program Manager / Account Manager

CapTech ConsultingPhiladelphia
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To succeed in the Senior Program Manager / Account Manager position, candidates should possess:A Bachelor’s degree in Business Administration, Computer Science, MIS, or a related field. PMP certification is preferred. A proven track record in account management or relevant experience. A minimum of 8 years in a project or program management role, ideally with comprehensive agile development life cycle experience. A demonstrated ability to manage large and complex consulting engagements successfully. Skills in assessing client needs, identifying gaps, and designing effective solutions. Creative problem-solving abilities to address complex technical and business challenges. The capacity to build immediate credibility with clients, foster consensus, and achieve objectives through influence. Excellent communication, listening, negotiation, and presentation skills.

About the job

As a Senior Program Manager / Account Manager at CapTech Consulting, you will play a pivotal role in guiding our clients through their most intricate business and technology challenges. Your primary goal will be to foster long-lasting partnerships that ensure client success. You will have the opportunity to act as a consultative senior advisor or lead high-profile technical projects, leveraging your planning, execution, and client relationship management expertise. Your responsibilities will include cultivating strong relationships with client stakeholders and overseeing the delivery of services that meet their needs.

Key responsibilities for this role include:

  • Establishing collaborative partnerships with key stakeholders to assess and recommend optimal business and technical solutions.
  • Leading cross-functional delivery teams to achieve significant business outcomes.
  • Creating integrated plans to monitor, manage, and report on key milestones and deliverables.
  • Assisting in resolving critical program or project issues and managing scope changes throughout project phases.
  • Building a trusted advisor relationship with key client stakeholders and executive sponsors.
  • Maintaining strong, long-lasting customer relationships.
  • Engaging in hands-on project work, including analysis, design, process engineering, and change management as required.
  • Championing digital accessibility and inclusive design practices in all client interactions.

About CapTech Consulting

CapTech Consulting is comprised of skilled builders, creators, and problem solvers dedicated to helping clients cultivate efficient and successful businesses. We integrate diverse skills and perspectives to transform how data, systems, and innovation empower our clients to navigate a rapidly changing world. As insightful partners, our U. S.-based consultants thrive on tackling complex challenges, bringing technical expertise and analytical depth combined with creative insight to every project. We help organizations harness technology and management strategies to turn ideas into actionable outcomes, consistently exceeding expectations. This commitment to excellence has placed us on the Inc. 500/5000 list for over a decade.

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