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Senior Program Manager, Account Management Strategy & Operations

CartaNew York, NY
On-site Full-time $129.2K/yr - $152K/yr

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Experience Level

Senior

Qualifications

To excel in this role, candidates should possess:A strong background in program management and account management strategies. Experience in leading cross-functional teams and initiatives. Excellent analytical and problem-solving skills. Proficiency in project management software and tools. Outstanding communication and interpersonal abilities.

About the job

The Company You’ll Join

Carta is at the forefront of transforming venture capital, private equity, and private credit through its innovative software solutions. With a trusted network of over 65,000 companies across 160+ countries, Carta provides a robust platform that empowers founders, investors, and limited partners to build, invest, and scale with confidence.

Our Fund Administration platform supports more than 9,000 funds and SPVs, managing nearly $185 billion in assets. Recognized by reputable organizations such as Fortune, Forbes, and Great Places to Work, Carta is dedicated to redefining private market infrastructure.

At Carta, we are creating a holistic ERP platform tailored for private markets. Traditional ERP solutions fall short for Private Funds; thus, we offer a comprehensive software solution that replaces outdated spreadsheets and fragmented services. Our innovative software for the Office of the Fund CFO is set to revolutionize private markets, making them operate more seamlessly like public markets.

To learn more about our work culture and offices, visit our Carta careers page.

The Problems You'll Solve

At Carta, our mission is to unlock the potential of equity ownership for individuals across the globe. The challenges we tackle today pave the way for tomorrow's opportunities. As a Senior Program Manager in Account Management Strategy & Operations, you will:

Empower our Venture Capital Account Management team to consistently deliver exceptional service and customer experiences by spearheading core initiatives across GTM, Delivery, R&D, and Finance. You will serve as an operational partner to our leaders and teams, developing and scaling account management programs that drive sustainable growth. Your contributions will directly enhance customer satisfaction and retention while facilitating revenue growth and team productivity.

In this role, you will:

  • Design and execute scalable programs to establish effective long-term processes and tools that support Carta’s VC account management team throughout the customer lifecycle.
  • Oversee the governance of key account management activities including business reviews, renewals, account growth, customer engagement, and sentiment analysis.
  • Facilitate cross-functional initiatives aimed at improving customer retention, minimizing churn, and maximizing upsell and cross-sell opportunities.

About Carta

Carta is revolutionizing the landscape of private market investment through its comprehensive software solutions, designed specifically for venture capital, private equity, and private credit. With a commitment to innovation and excellence, Carta serves a vast network of clients globally, offering tools that enhance operational efficiency and strategic decision-making.

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