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Senior Product Software Engineer

Kaizen LabsNew York, NY
Hybrid Full-time

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Experience Level

Senior

Qualifications

Your RoleAs a Senior Product Software Engineer, you will be at the forefront of our engineering efforts, directly influencing how residents engage with their local governments. Your contributions will significantly impact customer experience, retention, and technology adoption while establishing high standards for governmental digital solutions. You will work across the full technology stack to design and deliver features that ensure government services are intuitive, reliable, and enjoyable. While this role is fundamentally full-stack, you will place particular emphasis on the customer-facing aspects of the product (React/Next.js). Collaboration is key; you will work closely with product teams, designers, and customers to identify needs, define solutions, and deliver top-notch user experiences. Your attention to detail, empathy for users, and sense of ownership will be essential - you will be the type of engineer who ensures that the final product resonates well with both users and the underlying system.

About the job

About Us

Have you ever faced the challenge of securing a highly sought-after camping reservation at a state park? Or maybe you’ve been frustrated with outdated paper forms at the DMV? Perhaps you’ve tried to book a pickleball court via your smartphone and encountered difficulties?

At Kaizen Labs, we are transforming the digital interface of government services, delivering modern, user-centric software that millions of Americans depend on daily. From recreational spaces to permits and licensing, we are modernizing antiquated systems with intuitive and aesthetically pleasing technology tailored for citizens and the public officials who assist them.

Currently, our platform supports over 50 agencies across 17 states, impacting more than 40 million residents. Recent collaborations include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform has notably reduced long traffic lines at state parks, saving significant costs and greatly enhancing visitor experiences.

Established in 2022 and headquartered in New York City, Kaizen has successfully raised $35 million from distinguished investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.

Our dynamic team comprises builders, designers, and operators who are redefining public service in the digital era - and we are just getting started.

About Kaizen Labs

Kaizen Labs is a forward-thinking technology company committed to modernizing government services through innovative software solutions. Our mission is to enhance the interaction between citizens and their local governments, creating a seamless digital experience that is both efficient and user-friendly.

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