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Senior Product Engineer

IntercomLondon, England
On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in software engineering, particularly in Ruby or a similar programming language. Strong understanding of cloud services and infrastructure, particularly AWS. Experience in building scalable applications and systems. Ability to work collaboratively in a team environment. Passion for solving complex problems and delivering excellent user experiences.

About the job

At Intercom, we are redefining customer service with our AI-driven solutions. Our mission is to empower businesses to deliver exceptional customer experiences through our advanced AI agent, Fin. This state-of-the-art technology enables companies to provide seamless, always-on customer support, enhancing their customer interactions significantly. Fin can also integrate with our Helpdesk platform, forming a comprehensive solution known as the Intercom Customer Service Suite. This suite offers AI-enhanced support for complex inquiries that necessitate human agent involvement.

Founded in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is setting the benchmark for customer service innovation. We adhere to our core values, which drive us to push boundaries, work with urgency, and consistently deliver unparalleled value to our clientele.

What is the opportunity?

As a Senior Product Engineer at Intercom, you will be pivotal in addressing real customer challenges through the intelligent application of your technical expertise. You will collaborate within a multidisciplinary product team, contributing to both back-end and front-end development while working closely with designers, product managers, researchers, and data analysts.

We are tackling exciting scaling challenges and building a robust platform where your skills will be crucial in areas such as developing a beautiful messenger composer, rule matching, deliverability, security, application availability, and machine learning, among others.

What will you be doing?

As an experienced engineer, you will:

  • Develop technical plans and contribute to our technical architecture, scaling our products to serve millions of users daily.
  • Write Ruby code that integrates various AWS, infrastructure, platform, and SaaS technologies, forming the backbone of Intercom's backend.
  • Deploy changes to production and ensure high-quality delivery.

About Intercom

Intercom is a pioneering company in AI-driven customer service solutions, committed to helping businesses enhance their customer interactions and service delivery. With a global footprint and a mission to set new standards in customer service, Intercom is the trusted partner for thousands of businesses seeking to improve their customer experience.

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