About the job
About ITRS
At ITRS, we empower essential technology for society. Our goal is to provide automated, comprehensive IT observability solutions that protect critical applications and foster innovation. As the only monitoring and observability platform tailored for the most stringent and regulated industries, we are trusted by 90% of Tier 1 capital markets firms.
Our team’s success translates into customer success. Join us, and you will discover:
- A supportive culture – We take pride in being recognized as a Great Place to Work for multiple consecutive years, thanks to our inclusive and encouraging environment.
- Meaningful work – Contribute to real impacts for thousands of global clients across industries vital to the world, including 90% of the top investment banks.
- Opportunity for growth – Whether you are just starting or have years of experience, we are committed to your professional development. Just ask our team members who have flourished with us for over a decade.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a dynamic tech company with the stability of a private equity-backed global partner.
Role Overview
As a Senior Product Designer / UX Designer, you will spearhead the end-to-end user experience for the ITRS observability platform, concentrating on delivering enterprise-grade solutions for large, multi-site clients who demand a cohesive, “single pane of glass” experience. This encompasses analytics dashboards, real-time alerting, Open Telemetry-driven insights, AI interactions, and integrated operational views across distributed environments.
This is a permanent, full-time position reporting to our Group Product Manager. You will have the flexibility to work from our New York office or London headquarters on a hybrid-work schedule, with a salary range of $115,000 - $140,000 per annum (in NY).
Key Responsibilities
- Lead user research, usability testing, and workflow discovery for dashboards, alerting systems, diagnostics, and AI-driven insights.
- Design scalable, data-driven interfaces that cater to complex multi-environment deployments.
- Create visualizations and workflows that consolidate metrics, logs, traces, and topology into a unified enterprise view.
- Enhance the UX of real-time alerting to facilitate enterprise triage, cross-site incident correlation, and swift responses.
- Develop interaction models for AI in an enterprise operations context.
- Deliver wireframes, prototypes, and final designs that align with cross-product coherence and enterprise standards.
- Collaborate with Product Managers and engineers to ensure quality implementation across distributed product teams.
- Improve accessibility, clarity, and workflow efficiency across all observability initiatives.

