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Senior Platform Architect

On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, you will need:Experience in leveraging AI to optimize work processes, enhance decision-making, and solve problems, which may include using AI tools, automating workflows, analyzing AI-driven insights, or assessing AI's potential impact on the industry.8+ years of progressive experience in a professional services environment or equivalent education/experience. Experience in management consulting. A creative mindset with the ability to operate independently in a fast-paced, startup-like setting. Proven success in navigating complex issues through analytical approaches and effective resolution. Domain expertise relevant to the industry. Experience managing large-scale architectural and design programs. Familiarity with enterprise architecture practices. Knowledge of cloud application technologies. ServiceNow certifications in aligned workflows are highly desirable.

About the job

The Senior Platform Architect within the Customer Outcomes team plays a vital advisory role, focusing on assisting our clients in establishing a robust technical foundation on the ServiceNow Platform and crafting solutions that yield significant outcomes. This position ensures that clients adhere to best practices in instance strategy, technical governance, core data management, integrations, and overall platform health. As a consultative expert, you will guide ServiceNow, partner, and customer teams towards architecture solutions designed for sustained success.

  • Engage with clients across various levels, including executives, platform owners, enterprise architects, and development teams, throughout the selling, structuring, and implementation phases.
  • Serve as an architectural advisor across multiple engagements, facilitating successful solutions for customers, partners, and internal teams.
  • Provide extensive architectural insights across diverse workflows.
  • Build strong relationships with CoEI and business leaders at customer locations to comprehend the role of ServiceNow in their digital transformation journeys.
  • Convert strategic goals into actionable customer roadmaps.
  • Translate business and technical requirements into comprehensive architectural blueprints to meet complex objectives.
  • Collaborate with clients' Enterprise Architects to position ServiceNow as the standard for digital transformation, ensuring integration with core applications.
  • Oversee technical governance and the operational delivery model.
  • Work with engagement teams to improve instance health by minimizing technical debt and aligning with ServiceNow's leading practices.
  • Contribute actively to the sales process by scoping and estimating engagement and change orders.
  • Share your expertise and promote leading practices related to the ServiceNow platform.

About ServiceNow

Founded in sunny San Diego, California, in 2004 by visionary engineer Fred Luddy, ServiceNow has grown into a global market leader, delivering innovative AI-enhanced technology to over 8,100 clients, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly integrates people, systems, and processes, empowering organizations to discover smarter, faster, and more efficient ways to work. This marks just the beginning of our journey; join us as we strive to make the world work better for everyone.

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