Senior People Business Partner at MaintainX | Montreal, Toronto

At MaintainX, we are revolutionizing asset and work intelligence for industrial and frontline environments with our cutting-edge IoT-enabled cloud platform. Our tool enhances reliability, safety, and operational efficiency for physical equipment and facilities. Trusted by over 13,000 businesses, including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, MaintainX is at the forefront of operational excellence.Having recently secured $150 million in Series D funding, totaling $254 million, our company is now valued at $2.5 billion, showcasing our significant growth and impact in the market.We are on the lookout for an enthusiastic and skilled Customer Success Manager to join our dynamic team.Job SummaryIn the role of Customer Success Manager (CSM) at MaintainX, you will serve as a strategic partner to our customers, focusing on delivering value, enhancing retention, and fostering growth. Our CSMs are not merely support personnel; they are product specialists, risk analysts, and adept time managers who effectively balance proactive engagements to maximize impact across their portfolio.This position demands a high level of adaptability, as we seek someone who can manage competing priorities, prioritize meaningful customer interactions, and implement scalable strategies to drive product adoption and account growth.What You Will Do:Account Management and Strategic PrioritizationOversee a portfolio of accounts, emphasizing segmentation and strategic prioritization.Develop and implement success plans that align with customer objectives and value metrics.Utilize data and behavioral indicators to monitor account health and adjust engagement strategies as needed.Product Adoption and Customer RetentionFacilitate end-user training and enablement through both individualized and group formats (e.g., webinars, workshops, training series).Establish strong, trust-based relationships with key stakeholders and engage across multiple levels within accounts.Conduct Business Impact Reviews and Tune-Ups to showcase ROI and strengthen strategic alignment.Collaborate with Sales and Support teams to identify upsell opportunities and avenues for expansion.Risk Management and SupportRecognize and address early indicators of churn through data analysis and sentiment insights, activating retention strategies accordingly.Act as a primary escalation point for customer support issues, ensuring timely resolution.

Join MaintainX, the premier mobile-first workflow management platform designed for industrial and frontline workers. Our innovative IoT-enabled, cloud-based tool enhances maintenance, safety, and operations for equipment and facilities. We empower over 13,000 businesses, including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Michaels, and Shell.Following our recent $150 million Series D funding round, our total funding has reached $254 million, valuing our company at an impressive $2.5 billion.The Senior Integration Developer is a pivotal member of our post-sales team, collaborating closely with Integration Consultants to architect, design, develop, and implement tailored integration solutions that meet our clients' unique integration requirements. This role demands a thorough understanding of integration technologies (iPaaS solutions), ERP and manufacturing software, and exceptional teamwork and technical skills to ensure the successful execution of integration projects.

Join MaintainX, the premier mobile-first workflow management platform tailored for industrial and frontline workers. Our innovative, IoT-enabled cloud-based tool streamlines maintenance, safety, and operations across equipment and facilities, driving operational excellence for over 13,000 businesses including renowned names like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Michaels, and Shell. Following a successful $150 million Series D funding round, MaintainX has secured a total of $254 million in funding, positioning the company at a remarkable valuation of $2.5 billion. The Integration Developer is an essential member of our post-sales team, working collaboratively with Integration Consultants to craft, develop, and implement tailored integration solutions that meet our clients' distinctive needs. This role demands a profound understanding of integration technologies, outstanding teamwork, and technical prowess to ensure the successful execution of integration projects. Your Responsibilities: Collaborate with Integration Consultants to comprehend client integration requirements and business processes. Design, develop, and implement integration solutions that align with client objectives. Offer technical guidance and support to Integration Consultants and clients. Leverage your technical skills to provide expert integration advice on optimizing our Open REST APIs. Develop customized integration solutions using relevant APIs, connectors, and data transformation techniques. Engage with the MaintainX Engineering and Product Team to prioritize and assess customer integration requirements. Utilize your knowledge of Tech Stack components: TypeScript, NodeJS, React, ReactNative, and MySQL. Guarantee the reliability, security, and performance of integration solutions through thorough testing and quality assurance. Create and maintain comprehensive technical documentation, including technical specifications, code documentation, and progress reports. Communicate project status and technical details effectively to both internal teams and clients. Assist in debugging and troubleshooting any technical issues that may arise during the integration process. Provide ongoing technical support to clients, ensuring smooth operation of their integration projects. Coordinate closely with cross-functional teams, including Integration Consultants, project management, and other relevant stakeholders, to ensure seamless project delivery. Participate in project planning, scoping, and timeline management.

Join MaintainX, a pioneering force in the realm of AI-powered Enterprise Asset Management (EAM). Our goal is to enhance the daily lives of blue-collar workers around the globe by delivering intuitive, mobile-first software that ensures operational efficiency. With over 12,000 businesses relying on us—including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell—we are reshaping how maintenance and operations teams function. Recently, we secured $150 million in our Series D funding, bringing our total funding to $254 million and elevating our company valuation to $2.5 billion. We are transforming maintenance from merely a cost center into a strategic lever for growth. By integrating enterprise strength with consumer simplicity, MaintainX empowers organizations to optimize reliability, performance, and efficiency. The Opportunity This is a unique chance to infuse cutting-edge AI and machine learning within one of the most impactful sectors globally. You will not only manage engineers but also revolutionize how individuals operate machinery, maintain equipment, and make informed decisions. We are on the lookout for an Engineering Manager to become a key player in our expanding team and assist in scaling the next generation of MaintainX products. You will lead a talented group of engineers, foster collaboration across functions, and ensure the delivery of products that our customers cherish and depend on daily. Join us in crafting the future of industrial operations—one work order, one asset, one team at a time.

Join MaintainX, the industry's leading mobile-first workflow management platform designed for industrial and frontline workers. Our innovative, IoT-enabled cloud-based tool optimizes maintenance, safety, and operational processes across equipment and facilities. We empower over 12,000 businesses, including renowned names like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Michaels, and Shell. Having recently secured $150 million in a Series D funding round, our total funding now stands at $254 million, valuing the company at an impressive $2.5 billion. We're seeking a Full Stack Developer to enhance our teams, with openings at Intermediate, Senior, and Lead levels. What You Will Do: Collaborate with Product Managers and Designers to brainstorm, conceptualize new features, and contribute to product roadmaps. Adopt a product-centric mindset to understand customer needs, business challenges, and the technical landscape within various industries. Technology Stack: You'll work with our comprehensive stack, including TypeScript, React, React Native, Node.js, and GraphQL, focusing on both Web and Mobile platforms. Collaborate with your team to build, maintain, and optimize product features that enhance user collaboration. Take ownership of team features or systems, ensuring their long-term health while improving the overall system quality. Mentor fellow engineers and conduct thorough code reviews. Enhance engineering standards, tooling, and processes to implement best practices in planning, developing, testing, and deploying compliant code. Participate in on-call duties as required. About You: At least 3 years of professional experience in full-stack software development. Proficient in building web and mobile software products, especially using TypeScript, SQL databases, React, and Node.js. Experience in mobile-first, responsive, and iterative web development. Ability to write readable, testable code with a focus on maintainability. Strong communication skills, capable of explaining complex technical concepts to designers, support staff, and other engineers. Proven experience thriving in fast-paced environments. Preferred Qualifications: A degree or diploma in web development, computer science, or a related field. Knowledge of additional technologies and frameworks is a plus.

Join MaintainX, the foremost Asset and Work Intelligence platform designed for industrial and frontline environments. As a modern, IoT-enabled, cloud-based tool, we ensure the reliability, safety, and operational efficiency of physical equipment and facilities. Trusted by over 12,000 businesses, including industry giants like Duracell, Shell, and McDonald's, MaintainX is at the forefront of operational excellence. Having recently secured $150 million in Series D funding, we now boast a total of $254 million in funding, elevating our company valuation to $2.5 billion. We are on the lookout for a Site Reliability Engineer (SRE) to enhance MaintainX’s reliability, observability, and developer autonomy as we expand our platform. In this pivotal role, you will collaborate closely with product and platform engineering teams to bolster the stability, resilience, and operational readiness of our services. Your contributions will include designing for reliability from the outset, establishing clear ownership and standards, and developing shared tooling that empowers teams to manage their services confidently. Moreover, you will play a crucial role in shaping company-wide initiatives that define our approach to reliability engineering, including the establishment of observability standards, incident response practices, and service health metrics, thereby facilitating the adoption of proven industry practices at scale. This position is ideal for an engineer who thrives on cross-team collaboration, influences technical direction through robust engineering practices, and transforms reliability principles into practical, scalable systems.

At MaintainX, we are revolutionizing Asset and Work Intelligence for industrial and frontline environments. As a cutting-edge IoT-enabled cloud platform, we enhance reliability, safety, and operations for physical equipment and facilities. We're proud to serve over 13,000 businesses, including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald’s, Brenntag, Cintas, Xylem, and Shell.Having successfully closed a $150 million Series D funding round, our total funding now stands at $254 million, positioning our company at a valuation of $2.5 billion.We are on the lookout for a Senior Data Engineer to join our dynamic team. In this role, you will be instrumental in constructing and maintaining the data platform that fuels the MaintainX product and empowers internal analytics and business intelligence. Your work will involve developing platform capabilities and tools that are essential for our engineering teams. You will play a vital role in various aspects of the data platform, including building pipelines (batch, micro-batch, and streaming), managing deployment, ensuring governance, and enhancing developer tools.Key Responsibilities:Develop and enhance the Databricks-based data platform for product functionalities, machine learning initiatives, and internal reporting.Design and implement robust and scalable data ingestion and transformation pipelines.Transform raw data into clean, reliable datasets that support both product features and internal analytics.Create platform abstractions and tools that elevate the developer experience for data producers and consumers.Enhance observability, testing, and monitoring to guarantee reliability and performance.Oversee and contribute to data governance, security, compliance, and access controls.Participate in establishing platform standards and architecture as the data platform evolves.Collaborate with engineering, machine learning, product, and analytics teams to address their data needs.

Join MaintainX, the leading mobile platform for procedure management tailored for industrial workers and frontline teams. We are innovating the way real work procedures such as maintenance, safety, and operations are managed, enhancing the operational efficiency of over 13,000 companies, including industry giants like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Michaels, and Shell. Recently, we secured $150 million in Series D funding, bringing our total funding to $254 million and valuing the company at $2.5 billion. The Integration Developer plays a crucial role in our post-sales team, working closely with integration consultants to design, develop, and implement bespoke integration solutions that cater to our clients' unique integration needs. This position demands a deep understanding of integration technologies, excellent teamwork, and technical expertise to ensure the success of integration projects. Your Responsibilities: Collaborate with integration consultants to understand client integration needs and operational processes. Design, develop, and implement integration solutions in alignment with client objectives. Provide technical guidance and support to integration consultants and clients. Utilize your technical skills to offer expert advice on optimizing the use of our open REST APIs. Create and develop customized integration solutions using APIs, connectors, and data transformation techniques. Work alongside the engineering and product teams at MaintainX to prioritize and discuss client integration requirements. Possess knowledge of the technology stack components: TypeScript, NodeJS, React, ReactNative, and MySQL. Ensure the reliability, security, and performance of integration solutions through rigorous testing and quality assurance. Develop and maintain detailed technical documentation, including technical specifications, code documentation, and progress reports. Communicate project status and technical details to internal teams and clients effectively. Contribute to debugging and resolving technical issues that may arise during the integration process.

MaintainX stands as the premier Asset and Work Intelligence platform tailored for industrial and frontline environments. Our innovative, IoT-enabled, cloud-based tool enhances reliability, safety, and operational effectiveness across physical equipment and facilities. With a client roster that includes industry giants such as Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, MaintainX is driving operational excellence for over 12,000 businesses worldwide. Recently, we celebrated the successful completion of a $150 million Series D funding round, which brings our total funding to $254 million, valuing the company at an impressive $2.5 billion. We are currently on the lookout for an Engineering Manager to oversee our compliance and multi-region environments, beginning with our FedRAMP-authorized AWS GovCloud environment. This pivotal team is tasked with constructing and managing the foundational elements that ensure MaintainX operates securely and reliably across regulated environments and global regions, including both single-tenant and multi-tenant architectures, while remaining in close alignment with our core commercial SaaS architecture. This role occupies a critical position at the convergence of platform engineering, infrastructure, security, and product delivery. You will lead a team that transforms intricate regulatory and regional requirements into scalable, repeatable frameworks that facilitate global product delivery.

MaintainX stands at the forefront of Asset and Work Intelligence, delivering cutting-edge solutions for industrial and frontline settings. Our innovative, IoT-enabled cloud-based platform enhances reliability, safety, and operational efficiency for physical equipment and facilities. With a robust clientele of over 12,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, we empower operational excellence.Following a successful $150 million Series D funding round, totaling $254 million in funding and valuing our company at $2.5 billion, we are on the lookout for a passionate Software Developer to join our team. This role transcends traditional software development; it merges platform engineering, product strategy, and developer experience.As a critical member of our team, you will actively contribute to the development of platform components that streamline the process for teams to deploy high-quality software at MaintainX. Your focus will also include fostering platform adoption through effective communication, enablement strategies, documentation, demonstrations, office hours, and direct support for development teams utilizing the platform.You will play an essential role in our Platform-as-a-Product vision, ensuring our internal platform is dependable, scalable, widely embraced, and delivers substantial value.

Join MaintainX, the premier Asset and Work Intelligence platform transforming industrial and frontline operations. Our modern, IoT-enabled, cloud-based solution enhances reliability, safety, and operational efficiency for physical assets and facilities. Trusted by 12,000 businesses, including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, we are at the forefront of operational excellence.Fresh off a successful $150 million Series D funding round, which brings our total funding to $254 million and positions our valuation at $2.5 billion, we are seeking a talented Mobile Developer. This role is unique, situated at the confluence of platform engineering, product innovation, and developer experience.As a Mobile Developer, you will actively contribute to the development of platform components, simplifying the process for teams to deliver high-quality software at MaintainX. Your role will also involve significant engagement in adoption initiatives: from communication, enablement, and documentation to providing demos and supporting development teams as they utilize our platform.You will play a critical role in our Platform-as-a-Product mission, ensuring our internal platform remains reliable, extensible, well-adopted, and delivers tangible value.

*This is an in-person position in our Montreal, QC office.*Are you passionate, driven, and ready to embark on or advance your career in technology sales? If so, we invite you to connect with us! At MaintainX, we are on the hunt for individuals who possess the right qualities and potential to thrive. Join our vibrant team and take advantage of our outstanding coaching and training resources to unlock your full potential.

Join MaintainX, the global leader in mobile-first workflow management for industrial and frontline workers. Our modern cloud-based platform, equipped with IoT compatibility, enhances maintenance, safety, and operations for equipment and facilities. We empower over 13,000 companies, including industry giants like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Michaels, and Shell, to achieve operational excellence. Having recently secured $104 million in venture capital in a Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures, and CEOs from GE, Twilio, Toast, and PagerDuty, we are poised for significant growth. The Senior Integration Developer plays a crucial role in our post-sales team, working closely with Integration Consultants to design, develop, lead, and implement tailored integration solutions that meet our clients' integration needs. This role requires a deep understanding of integration technologies (iPaaS solutions), ERP software, and manufacturing systems, along with strong teamwork and technical expertise to ensure the success of integration projects. Your Responsibilities: Collaborate with Integration Consultants to understand clients' integration requirements and business processes. Design, develop, and implement integration solutions that align with clients' objectives. Provide technical guidance and support to Integration Consultants, Integration Developers, and clients. Utilize your technical skills to offer expert integration advice on the optimal use of our open REST APIs. Develop customized integration solutions for complex third-party platforms by employing various integration techniques. Work with MaintainX's engineering and product teams to prioritize integration requirements and create relevant API endpoints. Ensure the reliability, security, and performance of integration solutions through rigorous testing and quality assurance. Guide clients and their IT teams through both on-premises and cloud-based software integrations. Create and maintain detailed technical documentation, including technical specifications, code documentation, and progress reports. ...

Join MaintainX, the premier Asset and Work Intelligence platform revolutionizing industrial and frontline environments. Our innovative IoT-enabled, cloud-based tool enhances reliability, safety, and operational efficiency for physical equipment and facilities. With a robust client base of 12,000 businesses including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, we are committed to driving operational excellence. Having recently secured $150 million in Series D funding, our total funding now stands at $254 million, elevating our valuation to $2.5 billion. We are in search of a skilled Patent Attorney to advance our Legal Department at MaintainX. This role entails developing and implementing our intellectual property strategy, overseeing patent prosecution, and supporting trademark initiatives. The ideal candidate should possess a strong technical foundation, a comprehensive understanding of patent law, and the capability to collaborate effectively with engineers, product teams, and business leaders. This position is remote, although preference will be given to candidates located in Raleigh, North Carolina, Research Triangle Park, North Carolina, or Montreal, Quebec.

Join MaintainX, the premier Asset and Work Intelligence platform designed for industrial and frontline environments. Our cutting-edge IoT-enabled, cloud-based tool enhances reliability, safety, and operations for physical equipment and facilities. With over 12,000 businesses leveraging our platform—including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald’s, Brenntag, Cintas, Xylem, and Shell—we are at the forefront of operational excellence.Following a successful $150 million Series D funding round, our total funding has reached $254 million, valuing the company at an impressive $2.5 billion. We are now seeking a Senior Product Designer to elevate the MaintainX product experience. In this pivotal role, you will oversee the design process from initial research and discovery to wireframing, prototyping, and delivering a polished UI for both web and mobile platforms. Collaborating closely with Product Managers, Engineers, and fellow designers, you will strive to simplify complex systems, making them intuitive for non-technical users.

Join MaintainX, a leading AI-powered Enterprise Asset Management (EAM) platform, dedicated to enhancing the lives of blue-collar workers globally. Our innovative, mobile-first software supports over 12,000 businesses, including industry giants like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, ensuring their operational excellence. With our recent $150 million Series D funding, totaling $254 million and a valuation of $2.5 billion, we are poised for significant growth. We are seeking a Testing Manager to spearhead our testing initiatives and develop systems that facilitate continuous delivery. In this pivotal role, you will manage both Testing Developers and QA Analysts, optimizing automation, infrastructure, and test strategies to ensure high-quality, dependable releases. Your leadership will define our testing vision, drive team performance, and enhance reliability, automation, and visibility. This hands-on leadership position is perfect for individuals who are passionate about creating scalable testing frameworks and empowering teams to deliver faster with confidence.

MaintainX is the world's leading platform for asset management and work intelligence for industrial and frontline environments. We provide a modern IoT tool powered by cloud computing for the reliability, safety, and operation of physical equipment and facilities. MaintainX drives operational excellence for over 13,000 companies, including Duracell, Univar Solutions Inc, Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.We recently secured a Series D funding of $150 million, bringing our total funding to $254 million and valuing the company at $2.5 billion. The Integration Services Manager is responsible for leading a team of integration consultants who deliver integration services and solutions to clients. This role coordinates activities with cross-functional teams and ensures a seamless transition from sales to implementation, while maintaining a high level of customer satisfaction. The manager focuses on team development, project oversight, and continuous improvement of integration service standards, fostering operational excellence and client satisfaction across all assignments. Key Responsibilities:Lead, mentor, and manage a team of integration consultants responsible for implementing and configuring integration solutions.Oversee daily operations and performance of consultants across multiple projects and client engagements.Ensure consistent application of delivery methodologies, documentation standards, and integration best practices.Act as the primary escalation point for scope or execution issues related to integrations for both clients and internal teams.Collaborate with integration solution consultants to ensure alignment between consultant deliverables and solution designs.

This is an in-person position at our Montreal, QC office. Are you ready to elevate your career in tech sales? At MaintainX, we are looking for passionate individuals who are driven to excel and eager to embark on or continue their journey in this dynamic field. Join our vibrant team and take advantage of our top-notch coaching and training resources designed to help you achieve your fullest potential. Who We’re Seeking: You are proactive and unafraid to pick up the phone to create new revenue opportunities, supported by our coaching and tools. You possess a genuine interest in understanding manufacturing and how MaintainX enhances the frontline industrial workforce. You thrive in fast-paced environments, adept at multitasking while maintaining high energy. Your verbal and written communication skills are exemplary, conveying your ideas with clarity and professionalism. Attention to detail and organization are second nature to you. You embody a positive, passionate, creative, and intelligent character. A Bachelor’s Degree is required. Note: As a US-based company, proficiency in English is a strict requirement for this role. Bonus Qualifications: Experience in cold calling. Familiarity with modern sales technologies such as Salesforce, Outreach, ZoomInfo, etc. Background in startups or entrepreneurial organizations. Experience with CMMS or facility operations software. Key Traits We Value: Pursuit of Excellence and Mastery: Our team is energetic, proactive, and committed to continuous improvement. Coachability: We appreciate candidates who are open to feedback and eager to learn; this is crucial for your growth and success. Curiosity: Curiosity drives our conversations and helps us understand our prospects’ needs better. Strategic Thinkers: We seek individuals who can problem-solve, devise plans, and execute them with precision. What You’ll Be Doing:

*This position is in-person at our offices in Montreal, QC*Are you driven to excel and eager to kickstart or advance your career in technology product sales? If so, we are excited to meet you!We are searching for individuals who possess the skills and potential to join our dynamic team. Leverage our exceptional network of coaches and training resources to reach your full potential.What We Are Looking For:Comfortable making calls to generate new revenue opportunities. You will receive tools and coaching at every step of the process.A desire to understand the manufacturing world and how MaintainX can enhance frontline industrial workforce.Ability to thrive in a fast-paced environment, multitasking while maintaining high energy.Articulate and polished in presentation. Excellent verbal and written communication skills.Extremely detail-oriented and organized.A positive, passionate, creative, intelligent personality with strong integrity.A Bachelor's degree.*Please note that as an American company, proficiency in English is essential for this position.*Additional Assets If You Have:Experience with cold calling.Familiarity with modern sales technologies: Salesforce, Outreach, ZoomInfo, etc.Experience in startups and entrepreneurial organizations.Experience with Computerized Maintenance Management Software (CMMS) or facility management software.Documented success in a remote work environment.Qualities We Value:Pursuit of Excellence and Mastery: We value energy, proactivity, and a constant desire for improvement. We strive for excellence by refining our skills, working diligently, and displaying audacity every day.Coaching Capability: We appreciate individuals open to learning and growth. Our team is designed to support your development and success; coaching capability is a key quality we seek.