Senior Operations Analyst

As a Senior Marketing Operations Analyst at Harvey, you will play a pivotal role in enhancing our marketing strategies and operational efficiency. You will collaborate with cross-functional teams to analyze data, optimize marketing campaigns, and drive insights that contribute to our growth. Your expertise in marketing analytics and operations will enable us to better understand our audience and improve our overall marketing effectiveness.

Role Overview The City of New York is hiring a Senior Analyst for Procurement Operations. This position focuses on improving procurement strategies and supporting operational effectiveness across city functions. What You Will Do Review and analyze procurement processes to identify areas for improvement Work closely with teams from different departments to coordinate procurement activities Introduce and support practices that increase efficiency and value in city operations Location New York, NY

About impact.comimpact.com stands as the premier commerce partnership marketing platform globally, revolutionizing how businesses expand by enabling them to discover, manage, and scale partnerships throughout the customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to achieve performance-driven growth through genuine relationships. Our award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—integrate all partner types into a single cohesive platform. As recommendations become increasingly pivotal for consumers, impact.com ensures brands are present where it counts. Over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, leverage impact.com to support more than 350,000 partnerships that generate measurable business outcomes.Your Role at impact.com:The Senior Revenue Operations Analyst role offers a thrilling opportunity to engage with a global team within a rapidly expanding go-to-market (GTM) organization. You will play a vital role in facilitating GTM growth by providing insightful reporting and analysis on revenue-generating activities. Additionally, you will contribute to the design, implementation, and optimization of effective sales processes and tools on a worldwide scale.What You'll Do:Lead strategic RevOps projects from inception to execution, ensuring global adoption and alignment.Transform intricate sales data into actionable insights and present strategic recommendations to GTM leadership.Evaluate and enhance global GTM processes, acting as the project manager for cross-functional improvements.Serve as the strategic business owner and expert user of the Salesforce-centered technology stack, overseeing its roadmap and integrations.Craft and deliver impactful reporting frameworks and dashboards that monitor key performance indicators (KPIs) for essential sales initiatives.Steer change management initiatives, creating documentation and communication strategies to facilitate new global undertakings.

Role Overview Mercury is looking for a Senior Credit Operations Analyst focused on Loan Operations. This role centers on analyzing credit operations, maintaining efficient processes, and supporting strong performance across lending activities. What You Will Do Review and analyze credit operations to identify areas for improvement Work closely with teams across the company to strengthen lending processes Provide operational insights that inform strategic decisions Help ensure loan operations run smoothly and efficiently Location This position can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

At Confido, we are at the forefront of revolutionizing the AI infrastructure that supports consumer packaged goods (CPG) brands, streamlining processes from deductions to production planning. Our innovative platform integrates cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics, empowering brands to make informed decisions that enhance efficiency and scalability.Currently trusted by over 200 brands that collectively manage revenues exceeding $20 billion—including names like OLIPOP, Simple Mills, and Dr. Squatch—Confido has secured best-in-class growth and recently raised $15 million in Series A funding led by Footwork Ventures and Y Combinator to further accelerate our expansion.About the RoleIn this pivotal role, you will collaborate with leading CPG brands to redefine their retail operations. Positioned at the intersection of strategy, customer success, and product development, you will cultivate essential customer relationships while contributing to the ongoing enhancement of the Confido platform.You will work closely with our product and engineering teams to translate real-world workflows—such as forecasting, trade spend, and financial planning—into scalable software solutions utilized by our diverse customer base.This position is based in our New York, NY office.Compensation ranges from $100,000 to $130,000, complemented by comprehensive benefits and meaningful equity (0.06%–0.085%).

Role Overview Angi Inc. is hiring a Senior Analyst for the Services Operations team. This position centers on strategic partnerships and supports operational improvements across the business. The role is remote, based in New York. What You Will Do Analyze data to spot trends and areas for improvement in service operations Develop actionable insights that inform business decisions Work with teams across the company to strengthen service offerings Help optimize processes to support Angi’s commitment to strong customer service What Matters Here Strong analytical skills and comfort working with data Ability to collaborate with colleagues from different functions Interest in improving processes and supporting customer-focused goals

The Trade Desk is seeking a Senior Analyst, FP&A Finance Operations based in New York. This position centers on financial planning and analysis to guide business decisions and support daily financial operations. Key responsibilities Build and maintain financial models for business planning purposes Prepare forecasts and review financial trends to identify patterns and areas for improvement Partner with teams across the organization to deliver insights that align with strategic objectives Apply data analysis to help shape both business strategy and operational choices Requirements Background in financial analysis, modeling, and forecasting Strong analytical abilities with close attention to detail Interest in using data to impact business results Comfort working collaboratively with cross-functional teams

Why Join Charlie Health?At Charlie Health, we understand that millions face challenges related to mental health, substance use, and eating disorders. Unfortunately, many encounter significant barriers to accessing care. With limited options and lengthy waiting periods, the behavioral healthcare landscape can leave individuals feeling neglected and unsupported.Our mission at Charlie Health is to revolutionize this experience. We aim to connect individuals with essential behavioral health treatment through personalized, virtual care built on meaningful connections—between clients and clinicians, care teams, families, and the communities that rally around them. By prioritizing those with complex needs, we are broadening access to impactful care and improving outcomes from the comfort of home.As a rapidly expanding organization, we are reaching more communities daily and assembling a team that is redefining behavioral health treatment. If you're passionate about leveraging your skills for lasting impact and helping more people access the care they deserve, we want to hear from you.About the RoleCharlie Health is seeking a Strategy & Operations Senior Analyst to join our People team. This role goes beyond traditional HR functions; it focuses on strategy and operations within our People department. You will apply your analytical expertise and structured thinking—often honed in finance or consulting—to one of the most critical areas in our organization: hiring, developing, and retaining the talent that delivers care. You will report directly to the Head of People Operations, working at the nexus of workforce planning, data infrastructure, and operational execution.Your ResponsibilitiesWorkforce Analytics & ReportingDevelop and sustain dashboards, models, and reporting frameworks that provide leadership with a comprehensive view of headcount, attrition, hiring velocity, and workforce health. Transform raw HR data into strategic insights that drive organizational decisions.People Program Operations & RetentionOversee the execution of critical People team initiatives—from performance cycles and onboarding to engagement surveys and manager effectiveness programs. Take ownership of company retention initiatives (e.g., High Potential programs, Analyst/Associate Council), focusing on program design, operational infrastructure, and tracking effectiveness. Create the systems necessary for these programs to thrive at scale.Cross-Functional Project ManagementLead and coordinate cross-departmental projects that enhance our workforce strategy and operational outcomes.

The City of New York seeks a Senior Analyst, Service Desk Operations - Procurement Operations Specialist to join its team in New York. This position centers on enhancing procurement processes within service desk operations. Key Responsibilities Partner with several departments to strengthen service desk functions tied to procurement activities. Spot areas for improvement and carry out changes that align with organizational goals. Support the smooth and effective operation of procurement workflows. Encourage adoption of best practices among service desk and procurement staff. Collaboration and Impact Regular interaction with teams across the organization is central to this role. The Senior Analyst will contribute directly to operational efficiency and help advance the City’s procurement initiatives.

Join our dynamic team as an Operations Analyst at Nagarro in New York! We are looking for analytical minds who are passionate about driving operational efficiency and improving processes. As an Operations Analyst, you will collaborate with cross-functional teams to identify opportunities for optimization and implement data-driven solutions that enhance our service delivery.

Join us at Oscar, where we are redefining the health insurance landscape. We are seeking a Senior Analyst in UM Regulatory Operations to become an integral part of our dynamic team. Since our inception in 2012, Oscar has been committed to leveraging a comprehensive technology platform to serve our members better. Our mission is to create a health insurance experience that feels personal and supportive, just like having a family doctor. About the Role: In this position, you will play a vital role in enhancing our operational processes to meet organizational objectives. Your responsibilities will encompass supporting the implementation of regulatory standards, compliance initiatives, UM audits, and various projects as necessary. You will report directly to the Senior Manager of UM Regulatory Operations. Work Location: This role is located in our New York City office, following a hybrid work model with three in-office days each week. Thursdays are mandatory for team meetings and events, while the other two days offer flexibility based on your schedule. #LI-Hybrid Pay Transparency: The annual base salary for this position ranges from $75,348 to $98,894. In addition, you will receive comprehensive employee benefits, access to Oscar's unlimited vacation policy, and eligibility for annual performance bonuses.

Join AlphaSense as a Senior Analyst in Sales Operations!At AlphaSense, we empower the world's leading companies to make informed decisions with confidence. Leveraging cutting-edge AI technology, our platform provides critical market intelligence and insights from a vast array of trusted content including equity research, company filings, news, and more. With the recent acquisition of Tegus in 2024, we are positioned to enhance our offerings and bolster our mission of delivering unparalleled insights. With over 6,000 enterprise customers, including most of the S&P 500, we invite you to be part of our journey in transforming decision-making processes.Founded in 2011, with headquarters in New York City and a global workforce of over 2,000, AlphaSense is a vibrant and innovative workplace. Join us to drive your career forward!Location: New York, New YorkReports to: Director, International Revenue OperationsAbout the Team:The Revenue Operations team is dedicated to enhancing productivity and operational efficiency for our account executives, managers, and sales development representatives. We implement analytics, refine processes, and support strategic initiatives that significantly influence our revenue outcomes.About the Role:As a Senior Analyst in the Revenue Operations team, you will be instrumental in developing essential tools, optimizing sales processes, and generating actionable reports that will guide the organization towards impactful decisions. Your role will encompass data analysis, reporting, and providing strategic recommendations.Who You Are:3-4 years of experience in an international revenue organization, contributing to productivity and efficiency.Proficiency in data analysis and reporting tools.Strong problem-solving skills and ability to work in a fast-paced environment.

Are you a meticulous problem solver with a drive to enhance investment operations? Do you thrive on working collaboratively with clients and cross-functional teams to tackle significant operational challenges? If you’re enthusiastic about introducing innovation and automation into middle- and back-office workflows within the investment management sector, we want you to join our dynamic team. In your role as a Senior Investment Operations Analyst, you will be instrumental in supporting Ridgeline's clients by overseeing essential investment operations functions such as reconciliation, performance reporting, trade capture, and more. You will serve as the primary expert ensuring that client operations are precise, timely, and scalable. This position also fosters the connection between customer experience and product development by pinpointing process enhancements and automation possibilities. You will leverage advanced technologies, including AI tools like ChatGPT, to deliver effective, forward-looking solutions and insights that will redefine the future of investment operations. At Ridgeline, our work ethos is as important as our products. We operate with ownership, prioritize growth over comfort, and communicate openly. We embrace positive intent, lean towards action, and provide solutions—not just problems. We celebrate successes, learn from challenges, and flourish in a resilient, collaborative, high-performance culture. If this resonates with you, we would be excited to connect! You must be authorized to work in the United States without the need for employer sponsorship.

The CompanyAt EV Realty, we are at the forefront of revolutionizing commercial fleet electrification by constructing essential infrastructure, one innovative charging hub at a time.We design, own, and operate specialized EV charging hubs that address a crucial challenge in fleet electrification: providing access to dependable, cost-effective, and scalable grid power. Our Powered Properties® are strategically positioned to meet fleet customers' needs, delivering secure and dedicated charging solutions precisely where and when they are required. Our focus is on building with reliability and scalability, ensuring that we provide the necessary infrastructure for mission-critical commercial fleets to operate efficiently.We uphold values of transparency, accountability, and a commitment to building quality solutions for our clients and our team. If you are passionate about contributing to the transformative era of commercial transportation, we would be thrilled to connect with you.The Role: As a Strategy & Operations Analyst at EV Realty, you will engage in high-impact projects, guiding them from strategic inception to execution while making a meaningful difference across the organization. You will play a vital role in shaping the scalability of our platform designed for the future of commercial fleets.This role demands a proactive approach in a fast-paced growth environment. You will tackle ambiguous challenges, create structured solutions, and translate your insights into actionable recommendations that influence key decisions. Collaborating closely with teams across Business Development, Finance, Product, Operations, and Data Science, your contributions will extend beyond mere presentations; they will directly impact the company's strategic growth. One day you may be crafting a strategic alliance to enhance EV Realty's offering to a national logistics provider; the next day, you could be assessing the long-term potential for autonomous fleet charging in a new market. You will gain firsthand insight into the strategic and operational considerations of a company in rapid growth.The ideal candidate is organized, intellectually curious, and thrives in uncertain environments. You find energy in complexity and possess the drive to navigate challenges to successful conclusions.

Why Join Charlie Health?In the United States, millions face challenges related to mental health, substance use disorders, and eating disorders. Unfortunately, many encounter significant barriers to accessing the care they need, such as limited local options, excessive wait times, and impersonal treatment. At Charlie Health, we are dedicated to transforming this landscape. Our mission is to connect individuals to essential behavioral health treatment through personalized, virtual care that fosters connections among clients, clinicians, care teams, and supportive communities. By focusing on individuals with complex needs, we are enhancing access to impactful care and promoting improved outcomes from the comfort of their homes.As a fast-growing organization, we are expanding our reach into more communities every day and assembling a team that is redefining the standards of behavioral health treatment. If you are eager to leverage your skills to create a lasting impact and assist more individuals in gaining access to the care they deserve, we would be thrilled to hear from you.About the RoleCharlie Health is on the lookout for a highly motivated, intellectually curious, and data-oriented Strategy & Operations Analyst. This pivotal role will be positioned within one of two teams—Admissions Strategy or Care Strategy—based on your background, interests, and the needs of the business.In this role, you will operate at the nexus of data, operations, and product, working to enhance both client access to care and the delivery of care on a large scale. You will collaborate closely with leaders in Operations, Clinical, Product, Engineering, and Data to pinpoint opportunities, conduct analyses, and execute solutions that drive improved outcomes, experiences, and operational efficiency.This position is perfect for someone who thrives in uncertain environments, learns rapidly, and desires meaningful responsibility early in their career.Key ResponsibilitiesAdmissions Strategy FocusAs part of the Admissions team, your goal will be to enhance the journey of prospective clients from their initial contact to the commencement of care, focusing on optimizing conversion rates, reducing time to care, and refining the onboarding experience.Key Responsibilities Include:Analyzing and optimizing the entire admissions funnel to boost conversion rates and expedite access to care.Identifying gaps in personnel, processes, and technology that may lead to funnel leakage or missed follow-ups.Creating Excel-based forecasting and capacity models to enhance operational performance.

Join cape as an Operations Analyst in our Enterprise division, where you will play a pivotal role in optimizing our operations and driving efficiency. You will collaborate with cross-functional teams to analyze data, identify trends, and implement process improvements that enhance our overall performance. This position is ideal for individuals who are analytical thinkers and passionate about operational excellence.

Join Nagarro as an Operations Analyst, where you will play a crucial role in supporting our operational excellence. This full-time position in New York offers a fantastic opportunity for individuals looking to launch their careers in operations.

Role Overview The City of New York is hiring a Service Desk Operations Analyst based in New York. This role supports IT service desk operations and helps maintain a high standard of customer service and issue resolution. What You Will Do Monitor incoming service desk requests and track their progress Analyze performance metrics to identify trends and areas for improvement Recommend process changes that improve service desk efficiency Collaborate with technical teams and end users to strengthen service delivery Who Succeeds Here Detail-oriented and organized Comfortable working with both technical staff and non-technical users Proactive in identifying and suggesting improvements

Join Our Team as a Workforce Operations Analyst!Current is an innovative consumer fintech platform on a mission to revolutionize financial access for everyday Americans, boasting over five million members. We provide comprehensive financial solutions that are designed to work in harmony, meeting the diverse needs of our members and empowering them to build brighter financial futures. Located in the heart of NYC, our dynamic and results-oriented environment inspires us to develop superior products, accelerate growth, and empower every team member to make a significant impact on our business and our mission to enhance financial outcomes.About the RoleWe are seeking a dedicated Workforce Operations Analyst to become an integral part of our expanding Member Experience and Risk Operations team in New York. In this role, you will oversee workforce management (WFM) and spearhead business analysis initiatives aimed at optimizing performance across Customer Support and Risk Operations. You will collaborate closely with Member Experience, Risk Operations, and Product teams while serving as a vital link between our in-house teams and our BPO contact centers. Your key responsibilities will include ensuring SLA adherence, optimizing staffing across various queues and channels, and enhancing service delivery through insightful, data-driven analysis. Additionally, you will partner with our Quality Assurance and Learning & Development leaders to pinpoint trends, topics, and agents who may require additional support. You will also manage the configuration and utilization of WFM and ticketing platforms to guarantee an efficient experience for our frontline staff as they assist customers. We are looking for someone who is detail-oriented, collaborative, analytical, and open to feedback and continuous learning.ResponsibilitiesMonitor and maintain service levels in real-time, making staffing adjustments as necessary to meet customer expectations.Manage workforce capacity planning across multiple lines of business to achieve service level targets and navigate volume fluctuations.Utilize historical data, seasonality, product launches, and agent performance to accurately forecast staffing needs.Analyze demand drivers and report key metrics (including customer satisfaction, support quality, and resolution time) to help the team identify and address friction points in our product experience.Collaborate with BPO vendors on capacity discussions, performance management, and process enhancements.Support queue management for both frontline and back-office teams by working together to optimize our workflow processes.