About the job
Our Mission
At Datacom, we bridge the gap between people and technology, addressing challenges, fostering opportunities, and unveiling new possibilities for the communities we serve.
Our Team
This is an exceptional technical opportunity to join a remarkable team of professionals and elevate your career! You will become a vital member of our expansive Intelligent Workspace team, collaborating across various locations. The Mobility Services team assists organizations in managing their environments daily and provides recommendations for best practices. Our team designs, builds, and supports comprehensive solutions that enable our clients to transition to modern managed solutions, working alongside other Datacom divisions.
About the Role
We invite you to join us as a Senior Mobility Analyst, where you will oversee the daily operations of our client's EMM systems. You will troubleshoot technical issues for customers, demonstrating how these solutions can enhance productivity, collaboration, and innovation. In this role, you will lead the management of client EMM systems with minimal guidance, focusing on delivering an outstanding experience for Datacom's EMM customer base.
*** This role requires Australian Citizenship and eligibility to obtain NV1 Clearance ***
Key Responsibilities
- Act as the escalation point for customers and team members.
- Utilize tools and processes to deliver services to clients in alignment with SLAs.
- Create design documentation (HLD, DDD, and LLD).
- Build client environments using Microsoft Endpoint Manager (Intune).
- Build client environments using VMware WS1.
- Provide technical leadership during major incidents.
- Keep all tickets updated with detailed descriptions of actions taken in a timely manner.
- Ensure all systems are built according to agreed processes and design specifications (e.g., Build guides).
- Identify and recommend improvements for inefficient procedures or processes.
- Provide governance over all implementations and changes affecting iOS and Android OS devices.
- Deliver governance for all implementations and changes impacting the Google Chrome OS device environment.
- Configure Apple Business Manager (VPP, ADE, and MDM Servers).
- Assume the role of a technical lead or design engineer in deployment/refresh projects as needed.
- Follow best practices and adhere to recognized ITIL processes (e.g., Change/release management).
- Complete time recording processes for work performed as required.
- Document risks and issues in the supported technologies.

