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Senior Microsoft Dynamics 365 Customer Service & Sales Consultant

AUMOVIOBengaluru
On-site Full-time

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Experience Level

Experience

Qualifications

Required Skills:5+ years of hands-on experience with Microsoft Dynamics 365Strong expertise in Customer Service and Sales modulesProficiency in both functional consulting and technical developmentExtensive hands-on experience with:Power AppsDataverseJavaScriptSolid understanding of CRM security models and ALM practicesAdept at collaborating with business stakeholders and technical teams

About the job

Aumovio is seeking a highly skilled Microsoft Dynamics 365 Customer Service and Sales Consultant with robust functional and technical (development) expertise. The ideal candidate will play a pivotal role in designing, implementing, customizing, and supporting Dynamics 365 solutions for Customer Service and Sales. This position involves leveraging the Power Platform, Dataverse, and JavaScript while ensuring a solid understanding of non-functional aspects such as performance, security, and scalability. Familiarity with the Marketing module and system integrations is essential, and experience in API and backend development is a significant advantage.

 

Key Responsibilities

  • Dynamics 365 Customer Service & Sales Solutions
    • Design, configure, and implement solutions including:
      • Cases, Queues, SLAs, Entitlements, Knowledge Articles
      • Customer Service Hub
      • Leads, Opportunities, Accounts, Contacts, Activities, and Forecasting
    • Customize forms, views, dashboards, business process flows, and commands
    • Provide end-to-end implementation support, enhancements, upgrades, and production assistance
  • Functional & Technical Development
    • Translate business needs into scalable D365 solutions
    • Perform custom development using:
      • JavaScript (form scripting, validations, ribbon customization)
      • Plugins, Workflows, Business Rules
      • Power Automate flows
    • Design and manage Dataverse including:
      • Tables, relationships, security roles, field-level security
    • Address non-functional requirements such as performance, security, data integrity, and maintainability
  • Power Platform
    • Create and customize Model-Driven Apps and Canvas Apps using Power Apps
    • Develop automation with Power Automate
    • Manage solutions, environments, and deployment pipelines
    • Adhere to Power Platform governance and best practices
  • Cross-Module & Marketing Integration
    • Proficient knowledge of Dynamics 365 Marketing:
      • Customer journeys, segments, marketing forms, and email campaigns
    • Facilitate data flow between Customer Service, Sales, and Marketing modules
    • Collaborate with business teams to ensure comprehensive CRM process alignment
  • Integrations & APIs (Preferred)
    • Implement integrations using:
      • Dynamics 365 Web API / REST APIs
      • Third-party system integrations
    • Backend/API development experience with technologies such as:
      • . NET, Java, Node.js
    • Understanding of authentication mechanisms (OAuth, Azure AD)

About AUMOVIO

Founded in September 2025, Aumovio emerged as an independent entity from the former Continental group sector Automotive. We are a technology and electronics company dedicated to making mobility safe, exciting, connected, and autonomous. Our extensive portfolio includes sensor solutions, displays, braking and comfort systems, as well as in-depth expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024, Aumovio generated impressive sales of 19.6 billion Euros, and we are proud to have approximately 87,000 employees across more than 100 locations worldwide.

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