Senior Manager, Technical Account Management - EMEA

About the RoleWe are seeking a seasoned Technical Account Manager to oversee and nurture our relationships with Payment Gateway merchants. The ideal candidate will possess a robust background in the payments and fintech sector, exceptional English communication skills, and the capability to collaborate effectively with merchants, product, tech, and compliance teams. Key Responsibilities:Foster and maintain client relationships at an institutional level.Develop personal connections with clients based in the UK.Address and manage daily requests and issues from clients.Assist the team in achieving growth and meeting targets.

About Checkout.com Checkout.com builds digital payment solutions for businesses including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform processes billions of transactions each year, focusing on speed, reliability, and simplicity for online payments. With 19 offices across six continents, Checkout.com’s headquarters are in London. The company values a diverse team and a collaborative culture, always working to advance fintech and deliver strong results for clients. Role Overview: Senior Technical Account Manager The Senior Technical Account Manager joins the Enterprise Technical Account Management (TAM) team to build and strengthen relationships with strategic clients. This role combines technical know-how with a consultative approach, helping clients get the most from their payment solutions and ensuring their ongoing satisfaction. Main Responsibilities Serve as the main technical contact for key clients, building and maintaining strong partnerships. Understand each client’s business needs and goals, and proactively optimize their payment solutions to support adoption and engagement. Offer technical support by troubleshooting and resolving client issues quickly, keeping payment services running smoothly. Assist with upselling by leading product demonstrations and technical training sessions, and keeping clients updated on new features. Oversee project management for new payment solution integrations and technical migrations as clients grow with Checkout.com. Location: London

About Checkout.com Checkout.com powers online payments for leading brands including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform handles billions of digital transactions each year, helping businesses run smoother and keep customers coming back. With 19 offices on six continents, Checkout.com maintains a global reach while keeping its headquarters in London. The team values performance, continuous improvement, and a drive for excellence. Role Overview The Senior Manager of Technical Strategic Account Management acts as a technical leader for Checkout.com’s most important merchant partners. This role combines technical expertise with strategic thinking to strengthen relationships, drive merchant success, and support business growth. The position calls for someone who can advise on payment performance, lead during critical incidents, and build trust with major clients. What You Will Do Strategic Growth and Performance Build a deep understanding of each merchant’s business by analyzing payment data to identify trends, insights, and opportunities for growth. Serve as a payment performance consultant, leading initiatives to improve authorization rates, grow revenue, and encourage adoption of new Checkout.com products. Offer strategic advice during business reviews, translating technical metrics into clear, actionable business recommendations. Technical Ownership and Delivery Act as the main technical contact for assigned merchants, with a thorough grasp of their API integrations and technical infrastructure. Lead the response to critical incidents, coordinating internal teams to resolve issues quickly and communicate effectively with stakeholders. Oversee key technical projects, making sure they align with business goals and are delivered on schedule. Location This position is based in London.

About AirwallexAirwallex is a groundbreaking unified payments and financial platform designed for global enterprises. Through our innovative proprietary technology and software solutions, we empower more than 200,000 businesses worldwide—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to effectively manage their financial operations, from business accounts and payments to spend management and treasury services, all at a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices worldwide. With a valuation of US$8 billion and support from top-tier investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of developing the future of global financial services. If you are ready to engage in the most ambitious work of your career, we invite you to join us.Attributes We ValueWe seek dynamic builders with entrepreneurial spirit who desire substantial impact, rapid growth, and genuine ownership. You will bring extensive role-specific expertise and insightful thinking, motivated by our mission and operating principles. You thrive in a fast-paced environment, demonstrate good judgment, explore deeply with curiosity, and make decisions grounded in first principles, achieving a balance of speed and thoroughness.You embody humility and collaboration; transforming innovative ideas into tangible products, and you excel in executing projects from start to finish. Utilizing AI effectively enables you to work smarter and solve challenges more efficiently. Here, you will confront intricate, high-stakes challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s collaborate to create what’s next.About the TeamThe Enterprise Business team partners with sophisticated and high-potential organizations across the globe, assisting them in leveraging Airwallex’s offerings to expand internationally. We collaborate closely with product, engineering, marketing, and operations teams to address complex customer challenges and deliver enduring value. You will become part of a supportive, ambitious team that thrives on ownership, customer satisfaction, and ongoing enhancement.ResponsibilitiesAs a Technical Account Manager, you will serve as a trusted technical advisor for a portfolio of enterprise and high-growth clients throughout Europe. You will navigate the intersection of product, engineering, and commercial teams, providing guidance on intricate API integrations, troubleshooting issues, and ensuring a seamless experience for our clients.

Kody, a rapidly expanding fintech company dedicated to enhancing online payment solutions and improving financial services for traditional businesses, is on the lookout for a driven Account Manager to join our dynamic team.We are in search of a strategic, results-driven Account Manager who combines client-facing expertise with the ability to deliver exceptional service, while cultivating strong and enduring relationships with our clients.Key Responsibilities:Collaborate as part of the Account Management team, establishing clear goals and promoting teamwork to achieve key performance indicators (KPIs).Serve as the escalation point for complex client inquiries, partnering with internal teams to provide timely and effective solutions.Develop and maintain client relationships by understanding their business needs, aligning Kody's offerings with their objectives, and identifying potential upselling and cross-selling opportunities.Collect and analyze client feedback, offering actionable insights to our Product and Technology teams to enhance our services and drive continuous improvements.Monitor and report on Account Management performance and client satisfaction metrics, utilizing data to pinpoint areas for enhancement.Facilitate client onboarding by resolving technical and operational challenges, leading training sessions, and ensuring clients fully leverage Kody's products.Optimize workflows and internal processes to improve team efficiency while ensuring compliance, data security, and accurate record-keeping.Assess and enhance operational efficiency within the team, addressing obstacles and implementing solutions to improve results.Provide market insights and competitive intelligence to leadership, aiding in strategic planning and product development initiatives.Experience in engaging with the retail, food and beverage, or hospitality sectors is a plus.Qualifications:Professional background in fintech, SaaS, or payment services.Demonstrable experience in Customer Success, Account Management, or Customer Operations.Excellent interpersonal and communication skills, capable of building rapport with clients.Proven problem-solving skills, with a proactive and detail-oriented mindset.Experience thriving in a fast-paced environment with the ability to juggle multiple priorities.Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred).Willingness to work flexible hours across time zones to support a global team.Benefits:Lead an innovative and vibrant team within a globally growing company.Attractive salary and benefits package.Opportunities for career advancement in leadership and strategic roles.A collaborative and inclusive culture where your contributions are acknowledged and valued.

Join Realtime Board Global as a Technical Account Manager and be the vital link between our company and our clients. In this role, you will leverage your technical expertise and strong communication skills to manage key accounts, ensuring customer satisfaction and product success. You will collaborate with cross-functional teams to deliver tailored solutions that meet client needs and drive business growth.

As a Technical Account Manager at Trainline, you will play a crucial role in fostering strong relationships with our key clients. You will be responsible for ensuring that they derive maximum value from our platform by providing exceptional technical support and guidance. Your expertise will enable clients to optimize their use of our services, ensuring their satisfaction and success.Your role will involve collaborating closely with various internal teams to deliver tailored solutions that meet client needs, addressing technical queries, and facilitating the onboarding process. You will be pivotal in identifying opportunities for upselling and cross-selling additional services.

Associate Technical Account Manager(London-based: 3 days in office)Our MissionAt Ben, we are more than just a benefits platform; we are a catalyst for positive change in people's lives. Our innovative technology integrates the entire benefits ecosystem, driving improved outcomes for employers, employees, brokers, and providers alike.Our mission is straightforward: to create a world where everything operates at peak efficiency, ensuring every employee receives the support essential for their success—both professionally and personally.Your RoleAs an Associate Technical Account Manager at Ben, you will be the go-to person for our customers when it comes to technical matters. You'll manage a portfolio of accounts, collaborating closely with Customer Success Managers (CSMs) to guarantee that clients derive genuine value from our platform. You'll step in to rectify issues, provide clarity, and propose enhancements.This position sits at the crossroads of customer relations and technical problem-solving. You will handle escalations, conduct enablement sessions, investigate recurring challenges, and empower our customers' administrative teams to use Ben with confidence. When issues arise, you'll diagnose the problem and ensure it doesn't reoccur.As we expand our Technical Account Management function at Ben, you will join at a pivotal time, helping to shape our approach to supporting our largest clients while advancing your skills in a setting that encourages ownership from day one.Your ResponsibilitiesAccount Management: You will oversee a portfolio of customers, manage Level 2 technical escalations, and work with CSMs to maintain account health. You'll keep a close watch on customer satisfaction, identify potential issues early, and proactively address them.Benefit Renewal Coordination: You will manage the end-to-end process of benefit renewals for your accounts, ensuring that no detail is overlooked during this critical phase of the customer journey.Technical Onboarding and Enablement: You will lead the technical onboarding process for new clients, conducting product demonstrations and workshops to facilitate smooth navigation of our platform for admin users.Technical Issue Investigation and Resolution: You will thoroughly investigate technical challenges, collaborating with Support, Engineering, and Product teams to identify root causes. When issues exceed your scope, you'll escalate them effectively.

Why Join PlayStation?At PlayStation, we pride ourselves on being not just the ultimate destination for gaming but also the premier workplace. As a global leader in entertainment, we are behind the PlayStation family of products and services, which includes PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and critically acclaimed software titles from PlayStation Studios.We are committed to fostering an inclusive environment where all employees feel empowered and diversity is celebrated. We invite individuals who are passionate about innovation, technology, and gaming to explore our openings and join our expanding global team.PlayStation is a subsidiary of Sony Group Corporation, enhancing our reach and innovation in the entertainment industry.Position Overview: Senior Technical Accounting ManagerLocation: London, UK (Hybrid)The Senior Technical Accounting Manager is a pivotal role where you will lead technical accounting initiatives to ensure compliance with applicable accounting standards and regulations. Reporting to the Director of Technical Accounting, Finance Governance, and Compliance, you will play a key role in our financial governance.Your responsibilities will include:Aligning, documenting, and maintaining accounting policies.Assessing accounting treatments and drafting comprehensive memorandums.Adopting new accounting standards, including ESG considerations.Coordinating with the "deals desk" to evaluate significant contracts and their accounting implications.Providing technical accounting insights for M&A activities, including contract reviews.Building cross-functional relationships to gather relevant details for accounting assessments.Collaborating with local and group external auditors during memorandum reviews.Reviewing and evaluating the assumptions used in estimations.Serving as the primary accounting contact for legal matters.Assisting FP&A and planning teams in forecasting and budgeting impacts due to accounting treatments.Executing SOX controls related to technical accounting activities.Addressing ad-hoc technical accounting inquiries.

HUMAN is looking for a Technical Account Manager to join the team in London, UK. This position centers on supporting customers throughout their journey, focusing on real-time client protection and ensuring customers gain meaningful value from HUMAN’s solutions. The role covers the full customer lifecycle, from onboarding to ongoing relationship management. Technical Account Managers at HUMAN serve as trusted partners to clients, combining technical knowledge with strong organizational skills. The position requires balancing multiple priorities, acting as the main point of contact for assigned accounts, and advocating for customer needs within the company. Building strong connections with clients helps shape HUMAN’s product direction, ensuring customer feedback influences both immediate and long-term improvements. Key Responsibilities Focus on customer satisfaction, retention, and building referenceable relationships across all assigned accounts. Serve as the primary contact for customers, developing and maintaining strong partnerships to support long-term success. Work with support teams to deliver high-quality service and act as the escalation point for customer issues. Collaborate with Sales, Tech Support, R&D, Finance, Product, and executive leadership to ensure a smooth customer experience. Gather and share customer feedback, advocating for product and service enhancements. Lead educational sessions and create materials to help customers understand and use HUMAN’s products effectively. Quickly learn about HUMAN’s Enterprise Security solutions, including Bot Defender, Code Defender, Credential Intelligence, and Account Defender, to support the Customer Success team. Organize and lead Executive Business Reviews with key customers and HUMAN stakeholders, including both leadership and technical teams. Requirements 5-7 years of client-facing experience in a similar role, with a proven record of managing and nurturing customer relationships.

Checkout.com supports digital transactions for brands like eBay, ASOS, Klarna, Uber Eats, and Sony. The company processes billions of payments each year, operating from its London headquarters and 19 offices worldwide. The team values curiosity, expertise, and an entrepreneurial approach, especially in fast-evolving sectors such as Crypto and iGaming. Role overview The Manager, Account Management will join a growing team in London, focusing on key accounts within the Crypto and iGaming space. This position centers on building strong client relationships and helping clients succeed through tailored support and insights. What you will do Oversee a portfolio of clients, serving as the main point of contact for all account matters. Identify client needs, negotiate pricing, and develop strategies to expand and improve product offerings. Use data analytics and visualization tools to deliver actionable insights and recommendations. Work closely with Sales, Legal, Integration, and Product teams to streamline processes and enhance client experiences. Advocate for clients as the 'Voice of the Merchant', influencing product development and improvements. Represent Checkout.com as a brand ambassador, supporting Quarterly Business Reviews and presenting strategic insights for Tier 1 clients.

Why Join Harvey?At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are transforming the entire process from end to end. By leveraging cutting-edge AI technology, a robust enterprise platform, and profound industry expertise, we are redefining the future of knowledge work for years to come.This is an exceptional opportunity to contribute to the growth of a generational company at a pivotal moment. With over 1000 customers spanning more than 60 countries, a strong product-market fit, and top-tier investor backing, we are rapidly scaling and creating a new market category. Our work is ambitious, our standards are high, and the potential for personal, professional, and financial growth is unparalleled.Our team is composed of sharp, driven individuals who are deeply committed to our mission. We operate with speed, intensity, and a strong sense of ownership over the challenges we face—from initial concepts to long-term solutions. We maintain close relationships with our customers—from leadership to engineering—and collaborate to address real issues with urgency and care. If you excel in uncertain environments, strive for excellence, and want to help shape the future of work alongside others who elevate the standard, we invite you to build with us.At Harvey, we are writing the future of professional services today—and we are just getting started.Role OverviewAs Harvey continues to expand its customer offerings for strategic clients, we are seeking a Technical Account Manager to join our Customer Success team. This position will act as a high-touch, technically skilled support resource for our most strategic customers, addressing complex, urgent, and sensitive issues swiftly and expertly.The Technical Account Manager will enhance Harvey’s post-sale support by closely collaborating with Customer Success Managers and internal teams to provide exceptional technical assistance, proactive incident management, and effective customer communication. This role is perfect for someone who thrives in high-pressure situations, enjoys in-depth problem-solving, and is dedicated to delivering a world-class customer experience.

Join our dynamic team at Released as a Technical Account Manager for the EMEA region. In this pivotal role, you will be the primary point of contact for our esteemed clients, ensuring their technical needs are met and exceeded. You will facilitate communication between clients and our internal teams, driving customer satisfaction and technical success.Your ability to understand complex technical challenges and deliver tailored solutions will be key to helping our clients thrive. If you are passionate about technology and client success, we want to hear from you!

About HighspotHighspot is at the forefront of transforming how organizations enhance their sales productivity. Our mission is to revolutionize the sales enablement landscape, empowering millions to work more effectively. We are dedicated to creating remarkable software infused with innovation and purpose. A great workplace is not just defined by the tasks at hand, but also by the values we uphold and how they resonate in the real world. With a strong emphasis on fostering equitable work environments, we strive for a culture where every employee experiences a profound sense of belonging and feels empowered to drive change, both personally and professionally.About The RoleEmbark on an exciting career journey as a Technical Account Manager, where your efforts will directly contribute to the success stories of our most significant clients. As an essential bridge between our cutting-edge software solutions and our esteemed customers, you will provide tailored product insights that align with their business objectives. Your role will involve delving into their technical needs, cultivating strong relationships, and advocating for their achievements using our products.

Join the dynamic team at RTB House as a Technical Account Manager. In this pivotal role, you will be the main point of contact for our clients, ensuring they receive exceptional service and support. You will leverage your technical expertise to address client needs, optimize their campaigns, and foster strong relationships.

About Checkout.com Checkout.com helps businesses worldwide process online payments smoothly and securely. Well-known brands such as eBay, ASOS, Klarna, Uber Eats, and Sony rely on Checkout.com to power their payment systems. With a global network that handles billions of transactions each year, Checkout.com works behind the scenes to keep money moving for businesses and their customers. The company operates from 19 offices across six continents, with its headquarters in London. The team values performance, continuous improvement, and thrives in a results-driven setting. Role Overview: Account Management Manager (London) The Account Management Manager will build and nurture long-term partnerships with key enterprise clients in the UK. This position serves as the main point of contact for top accounts, representing Checkout.com’s products and brand. The role involves advising merchants, sharing expertise, and guiding them to get the most from the platform. Success depends on strong business judgment and the ability to influence stakeholders at all levels. What You Will Do Grow a portfolio of enterprise clients by identifying new opportunities, upselling value-added services, and driving improvements to increase Checkout.com’s share of wallet. Create and implement tailored account development plans for each merchant, outlining clear strategies for growth and success. Build and maintain strong, consultative relationships with merchants through regular, open communication. Who We’re Looking For The ideal candidate is self-motivated, ambitious, and thrives in a competitive environment. Experience working with enterprise clients and a talent for building strong relationships are essential. This role suits someone ready to make a measurable impact within a high-performing fintech company.

About VerveAt Verve, we are dedicated to crafting a more efficient and privacy-focused advertising ecosystem. By seamlessly integrating premium data, supply, and demand across various screens and environments, we empower advertisers and publishers to engage in transactions with enhanced transparency, performance, and scalability.Our ecosystem encompasses leading Supply-Side Platforms (SSPs) such as Smaato, PubNative, and LKQD, offering omnichannel reach across Mobile, Desktop, Connected TV (CTV), and Digital Out Of Home (DOOH). With 30 offices worldwide and a rapidly expanding marketplace, Verve is trusted by 90 of the top 100 U.S. advertisers and over 4,000 publishers globally, including the industry's foremost demand-side platforms.The RoleWe are looking for a skilled Technical Account Manager to join our Marketplace team in London. In this pivotal role, you will manage and cultivate relationships with SSP and Publisher partners, ensuring robust technical execution and optimal marketplace performance.Positioned at the crossroads of commercial and technical operations, you will oversee partner integrations, troubleshoot technical issues, and drive performance enhancements across supply sources. You will serve as the primary liaison for partners, advocating for their success within Verve’s ecosystem.This hybrid role combines technical account management, partner support, and strategic growth initiatives. You will collaborate closely with internal teams, including Product, Yield, and Operations, to deliver exceptional partner experiences and maximize revenue potential.

About GigsAt Gigs, we are pioneering the operating system for mobile services—a seamless platform enabling tech companies to effortlessly integrate global connectivity into their offerings.Much like how Stripe allows businesses to implement payment solutions in moments, Gigs equips platforms with the ability to embed connectivity—merging the traditional telecom landscape with cutting-edge technology. Whether it's fintech companies launching mobile services or HR platforms providing work phone plans, we simplify provisioning and eliminate telecom complexities.With a dedicated team of approximately 100 professionals across the US and Europe, supported by nearly $100 million in investments from Ribbit Capital, Google, and Y Combinator, we are one of the fastest-growing tech companies. Our team comprises early-stage engineers, product innovators, and business strategists from renowned companies such as Stripe, Airbnb, and Shopify. We tackle intricate technical and regulatory challenges to ensure truly seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to shape the future of telecom, we would love to hear from you.The RoleAs a Strategic Account Manager at Gigs, you will be at the forefront of building the next generation of connectivity products for our fintech clients. You will cultivate and enhance our most vital relationships.This role transcends traditional account management; it combines elements of commercial growth, customer success, and business strategy. You will serve as a trusted advisor to executives at rapidly expanding fintechs, ensuring that Gigs becomes an essential growth catalyst for their business. Your objective is to drive revenue, enhance retention, and create lasting partnership value.What You Will DoDrive growth with our most strategic customers. Manage, develop, and expand partnerships with Gigs’ largest and most intricate fintech accounts. Negotiate renewals and expansions while identifying new revenue opportunities to ensure customers achieve tangible ROI from Gigs.Act as a trusted advisor. Gain an in-depth understanding of your customers’ operations, use cases, and KPIs. Anticipate their needs, identify risks, and guide them as they expand into new markets, products, and regions.Operate in a high-growth environment. Engage proactively in a scaling company where processes are still evolving. Assist in designing and refining systems that enable both Gigs and our clients to grow more efficiently and sustainably.

Join a leading cloud-based fintech company at the forefront of automating the retail finance sector. Our client’s platform seamlessly integrates with numerous APIs, enhancing functionalities provided by third-party services such as credit agencies, identity verification, and banking solutions. With exceptional partnerships with the major six UK banks, they are dedicated to developing innovative systems alongside their in-house teams, incorporating the latest fintech advancements in the mortgage market, and fostering their proprietary intellectual property.In light of their remarkable success, we are seeking a talented Systems Analyst / Technical Business Analyst to join our team and contribute to pioneering cloud-based automation solutions tailored for retail financial businesses.