About the job
About Checkout.com
Checkout.com powers online payments for leading brands including eBay, ASOS, Klarna, Uber Eats, and Sony. The platform handles billions of digital transactions each year, helping businesses run smoother and keep customers coming back. With 19 offices on six continents, Checkout.com maintains a global reach while keeping its headquarters in London. The team values performance, continuous improvement, and a drive for excellence.
Role Overview
The Senior Manager of Technical Strategic Account Management acts as a technical leader for Checkout.com’s most important merchant partners. This role combines technical expertise with strategic thinking to strengthen relationships, drive merchant success, and support business growth. The position calls for someone who can advise on payment performance, lead during critical incidents, and build trust with major clients.
What You Will Do
Strategic Growth and Performance
- Build a deep understanding of each merchant’s business by analyzing payment data to identify trends, insights, and opportunities for growth.
- Serve as a payment performance consultant, leading initiatives to improve authorization rates, grow revenue, and encourage adoption of new Checkout.com products.
- Offer strategic advice during business reviews, translating technical metrics into clear, actionable business recommendations.
Technical Ownership and Delivery
- Act as the main technical contact for assigned merchants, with a thorough grasp of their API integrations and technical infrastructure.
- Lead the response to critical incidents, coordinating internal teams to resolve issues quickly and communicate effectively with stakeholders.
- Oversee key technical projects, making sure they align with business goals and are delivered on schedule.
Location
This position is based in London.

