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Senior Manager of Revenue Operations

Lightspeed Commerce Inc.Toronto, Ontario, Canada
On-site Full-time CA$120K/yr - CA$145K/yr

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Experience Level

Senior Level Manager

Qualifications

To excel in this role, you should possess a strong background in revenue operations, strategic planning, and data analysis. You must demonstrate excellent leadership skills, with the ability to inspire and guide teams toward achieving their goals. Strong communication skills and the ability to collaborate effectively across various departments are essential. Familiarity with KPIs and performance metrics is critical, as is the capacity to adapt to evolving business needs.

About the job

Hello and welcome!

Are you on the lookout for an exciting new challenge? Or perhaps you're just exploring the options available in the market? Either way, you're in the right spot!

As a pivotal driver of our go-to-market strategy, Revenue Operations plays a crucial role in our planning and execution processes. In the position of Senior Manager, Revenue Operations, you will lead the regional RevOps team, cultivating a high-performing environment that serves as a strategic partner to our GTM leadership. You will implement a top-tier operational rhythm that encompasses forecasting, pipeline performance, and KPI governance—empowering leaders with reliable insights, accountability, and the agility to act swiftly.

Your responsibilities will include defining, monitoring, and evolving KPIs throughout the customer lifecycle, providing clarity on essential metrics, their significance, and the necessary actions to enhance outcomes. You will collaborate closely with Finance, GTM, Product, and Enablement teams to craft investment cases, boost productivity and capacity, and develop scalable processes that promote predictability and profitable growth. This is a high-impact leadership role that blends strategic planning, analytical rigor, and cross-functional influence to achieve measurable business results.

Key Responsibilities:

As the Senior Manager of Revenue Operations, you will spearhead the NOAM Retail RevOps strategy and execution for your region—ensuring operational excellence, robust governance, and a consistent GTM cadence that aligns with revenue and profitability goals. You will transform company OKRs into actionable plans, metrics, and operational rhythms that foster clarity, alignment, and performance.

  1. Weekly Performance Review and Forecast/Pipeline Cadence
    • Lead the weekly business rhythm with GTM leadership, presenting a clear narrative on pipeline health, performance trends, risks, and necessary actions.
    • Ensure rigorous forecasting processes across EOM, EOQ, and EOY, maintaining accuracy, consistency, and accountability across teams.
    • Adapt KPI frameworks as business needs evolve—introducing innovative metrics and scorecards that enhance decision-making and execution.
  2. Bi-weekly Performance Deep Dives (AE & AM)
    • Conduct bi-weekly deep dives into New Business and Account Management performance at both representative and segment levels.
    • Identify leading indicators, conversion trends, and execution gaps; collaborate with GTM leaders and Enablement to translate insights into prioritized actions.
    • Proactively surface pipeline risks and opportunities, ensuring follow-through with clear ownership, timelines, and measurable outcomes.

About Lightspeed Commerce Inc.

Lightspeed Commerce Inc. is a leading provider of cloud-based commerce solutions, empowering businesses worldwide with innovative tools to succeed in the digital landscape. Our mission is to simplify the complexities of commerce, enabling our clients to focus on what they do best. Join us in revolutionizing the way businesses operate and thrive.

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