Senior Manager of Customer Experience Retention & Optimization

We are excited to announce an opportunity for the position of Manager of Solution Delivery - Customer Portfolio with one of our esteemed clients in the UAE. In this pivotal role, you will oversee the successful delivery of large-scale IT projects and programs, ensuring excellence and stakeholder satisfaction.

Company Overview: Founded in 1983, Caxton Associates is a distinguished global trading and investment firm with a presence in key financial hubs, including London, New York, Monaco, Singapore, and Dubai. Our core mission is to adeptly manage both client and proprietary capital through a diverse array of liquid global hedge fund strategies. With a broad mandate, we engage in trading across international markets and instruments, prioritizing alpha generation for our esteemed clients.The Role:We are on the lookout for seasoned Portfolio Managers with expertise in various strategies, including but not limited to: Discretionary MacroEmerging Markets MacroEquity Long/ShortEvent-DrivenFixed Income Relative ValueMedium-Frequency SystematicCommoditiesIn this pivotal role, you will oversee a substantial capital allocation, enforce robust risk management protocols, and actively contribute to our collaborative, research-oriented atmosphere. We highly value the exchange of ideas on global macroeconomic trends, geopolitical shifts, and the dynamic landscape of financial markets. We seek professionals capable of delivering distinctive insights within their investment realm and enhancing the firm's strategic direction, leveraging collective expertise to drive alpha.Key Responsibilities:Independently manage a significant capital allocation by devising, executing, and monitoring an alpha-driven investment strategy.Build portfolios aimed at generating asymmetric returns with minimal correlation to traditional capital markets by recognizing and exploiting divergent market perspectives.Implement comprehensive risk management practices, consistently evaluating the merits of all positions and investment hypotheses.Foster effective collaboration within a global team, enriching and benefiting from shared insights and expertise.Ensure adherence to all industry regulations and internal risk controls.

deeplight is seeking a Portfolio Lead and Business Manager in Dubai. This position centers on steering strategic initiatives and managing a diverse set of projects. The role requires direct involvement in project delivery and regular collaboration with stakeholders to ensure alignment with business goals. What you will do Direct the execution of several projects within the portfolio Make sure each project supports the company’s broader objectives Develop and maintain strong working relationships with stakeholders to maximize project value Location This role is based in Dubai, United Arab Emirates.

Join Egis Group as a Project Manager - Portfolio Performance in Dubai, where you will lead projects that optimize portfolio performance across various sectors. You will collaborate with cross-functional teams to ensure timely delivery and adherence to quality standards. Your expertise will drive strategic initiatives that enhance operational efficiency and project outcomes.

Caxton Associates, established in 1983, stands as a premier global trading and investment firm with a network of offices spanning across London, New York, Monaco, Singapore, and Dubai. Our core mission involves expertly managing both client and proprietary capital through a diverse range of hedge fund strategies, encompassing discretionary macro, systematic macro, emerging markets macro, systematic trading, equity long-short, and event-driven approaches. We are committed to alpha generation for our clients by navigating various global markets and instruments.About the Associate Portfolio Manager ProgramAt Caxton Associates, we take pride in our legacy of cultivating exceptional investment talent. Our dedication to professional growth has led to the establishment of the immersive two-year Associate Portfolio Manager (APM) Program, designed specifically for high-potential buy-side investors, stellar sell-side trading professionals, and world-class quantitative analysts. This program provides substantial exposure to hedge fund disciplines such as discretionary macro, systematic macro, emerging markets macro, systematic trading, equity long-short, and event-driven strategies.The APM Program focuses on intensive training that sharpens participants' investment acumen, ultimately paving the way for advancement to a senior Portfolio Manager role within Caxton. Over a quarter of our current Portfolio Managers have successfully transitioned into their positions through this very program, highlighting its effectiveness and success.Candidate ProfileWe are in search of candidates with 3 to 10 years of experience in asset management, hedge funds, or market making. Ideal candidates will have a deep understanding of their investment strategies and relevant markets, complemented by a track record of entrepreneurial risk-taking and an eagerness to develop their investment strategies further. Strong capabilities to work independently and collaboratively with various stakeholders, as well as a commitment to ongoing personal and professional development, are essential.If you possess a relentless passion for the financial markets, a solid work ethic, and meet the outlined criteria, we encourage you to apply. Kindly submit your CV, an investment track record (if available), and a comprehensive outline of your proposed investment strategy, as this will be a crucial part of your application.We look forward to the possibility of exploring your potential and welcoming you into the esteemed legacy of Caxton Associates.

Role overview Delivery Hero seeks a Customer Experience Retention Manager based in Dubai. The main focus is to strengthen customer loyalty and satisfaction by shaping and implementing retention initiatives throughout the business. Key responsibilities Develop and execute customer retention strategies aimed at increasing engagement and loyalty. Monitor and analyze key performance indicators to assess the effectiveness of retention activities. Collaborate with marketing and product teams to create targeted campaigns that resonate with customers. Analyze customer behavior and feedback to identify ways to improve the customer journey. Requirements Background in customer retention, with a strong interest in enhancing customer experiences. Proven experience building and implementing successful retention strategies.

Join Optro as a Product Solutions Manager in the vibrant city of Dubai. This pivotal role involves collaborating with cross-functional teams to design and implement cutting-edge product solutions that address our clients' needs.You will leverage your expertise to drive product innovation, enhance user experience, and ensure customer satisfaction. Your strategic thinking and problem-solving skills will be crucial in delivering solutions that align with our business objectives.

Welcome to MultiBank Group, a premier global financial institution founded in 2005 in California, now proudly headquartered in Dubai, UAE. We are at the forefront of providing advanced trading technology, unmatched liquidity, and outstanding customer support. Our diverse portfolio of financial products encompasses Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.Become a part of our vibrant community of over 2 million clients in more than 100 countries, contributing to a remarkable daily trading volume exceeding US $35 billion. As a highly regulated entity under the scrutiny of 17+ financial regulators across five continents and the recipient of over 70 prestigious financial awards, MultiBank Group is committed to fostering innovation, excellence, and empowering our clients in realizing their financial ambitions.Role OverviewIn this role, you will be responsible for orchestrating cross-functional projects that engage Engineering, Design, Product, Operations, and various business stakeholders. You will need to bring clarity to complexity, proactively identify and mitigate obstacles, and ensure that teams remain aligned and progress steadily.This position requires exceptional organizational abilities, expertise in stakeholder management, and the flexibility to adjust plans as needed.Key ResponsibilitiesLead and oversee intricate technical and business projects from conception to completion.Demonstrate recent experience in leading Agile Software Engineering initiatives, employing methodologies like Scrum, Kanban, or others.Develop project plans, timelines, and strategies for resource allocation.Facilitate collaboration across Engineering, Product, Design, Operations, and business teams.Monitor project progress, assess risks, and implement effective mitigation strategies.Organize project meetings, stakeholder updates, and agile ceremonies, including standups, sprint planning, and retrospectives.Manage project dependencies and ensure that teams have the necessary resources to succeed.Provide comprehensive reports on project status, metrics, and outcomes to leadership.Drive ongoing process improvements and uphold operational excellence.Qualifications & SkillsA minimum of 7 years of experience in technical project management.Deep understanding of software development lifecycles and Agile methodologies.Proficiency in stakeholder management and exceptional communication skills.Ability to thrive in a dynamic and fast-paced environment.

Join our dynamic team at Teltonika in Dubai as an ambitious Sales Manager, specializing in our innovative TeltoCharge portfolio across the Middle East region.Our EV charging business unit is dedicated to creating smart and customizable electric vehicle charging solutions that promote sustainable and efficient driving. As the demand for charging infrastructure evolves, we remain committed to providing the necessary expertise for successful electric mobility adoption.We offer an inspiring environment for motivated professionals eager to make a significant impact on Teltonika's growth. If you are results-oriented and continuously seek improvement and learning opportunities, we are aligned!Key Responsibilities:Identify and engage potential clients through cold calling, email outreach, and social media platforms.Demonstrate the value of our products and services to prospective buyers effectively.Utilize CRM tools to track accounts, leads, contacts, and opportunities following best practices.Represent Teltonika at client visits, exhibitions, and meetings internationally.Collaborate with technical support and product specialists to meet customer needs.Qualifications:Fluent in English; proficiency in Arabic is a plus.Proven track record in sales; experience in export sales is highly advantageous.Excellent listening and communication skills.Organized, determined, and driven personality with a strong desire for growth and success.Preferred Experience:Previous experience selling electric vehicle charger stations.Successful record in closing B2B deals.What We Offer:Competitive compensation package with uncapped commission potential.Opportunity to gain or enhance experience in IoT technologies.Professional training covering sales and product insights through our Teltonika B2B and IoT Academies.Frequent travel opportunities for meetings and exhibitions (subject to circumstances).A product portfolio you can passionately sell, backed by quality assurance.Unique opportunities for professional growth within a challenging and thriving environment.Additional Benefits:Employment visa sponsorship.Comprehensive medical insurance for employees and their immediate families.Training and career development opportunities.End-of-service benefits.Paid annual leave.Yearly return ticket to your home country.Tax-free salary.Diverse and inclusive work culture.

Role overview The BIM Manager - Digital Delivery at Egis Group leads the adoption and management of Building Information Modeling (BIM) processes and technology for diverse projects. This position centers on guiding teams and stakeholders through effective digital delivery, ensuring that BIM is integrated into project workflows from start to finish. Main responsibilities Oversee BIM implementation and confirm that digital workflows support project objectives. Collaborate with project stakeholders to deliver results that meet quality, safety, and budget requirements. Lead BIM initiatives while maintaining compliance with current industry standards. Mentor junior team members, offering guidance on BIM tools and best practices. Location This role is based in Dubai.

Ebury is dedicated to empowering ambitious businesses to achieve global expansion, and we apply the same philosophy to our team members. We promote a culture of innovation, teamwork, and problem-solving, ensuring an inclusive environment where everyone feels valued, supported, and poised for success.If you are a collaborative individual eager to transform how businesses operate on a global scale, we invite you to connect with us. Discover how Ebury can elevate your career and enable you to shape the future.Business Development Manager - Payroll SolutionsOffice-based position in DubaiPosition OverviewAs the Business Development Manager for Payroll Solutions, you will spearhead sales growth and enhance the market presence of our payroll platform, Vayroll, within the UAE. This role entails forging robust client relationships, pinpointing business opportunities, and delivering customized payroll solutions that align with client requirements and adhere to UAE labor regulations.**Please note that this position will be employed under the Trans Skills Entity, not Ebury Partners.** Trans Skills is a comprehensive Human Capital Services Firm offering holistic, human-centric B2B services ranging from consultancy and outsourcing to technology and training. Trans Skills is committed to understanding the needs and expectations of our clients and candidates. As an officially licensed HR Solutions company, Trans Skills is well-regarded in the industry.

As a Senior Account Manager at Zaintech, you will play a pivotal role in managing a diverse portfolio of enterprise clients. You will assist these organizations in navigating an array of advanced technologies, including cloud services, cybersecurity, and digital solutions. Your focus will be on cultivating long-lasting relationships that enhance customer satisfaction and foster significant revenue growth through adept account management and strategic business development.Key Responsibilities:Account ManagementAct as the principal liaison for enterprise accounts, developing robust relationships and comprehending their strategic objectives related to cloud, cybersecurity, and digital solutions.Work closely with internal teams to ensure the seamless delivery of our services.Conduct regular business reviews with clients, assessing their technology utilization, identifying emerging needs, and proposing innovative solutions to drive growth and efficiency.Proactively manage contract renewals to ensure clients continuously benefit from our offerings, contributing to high retention rates.Identify opportunities to enhance client engagement with various solutions.ICT & Digital Solutions ExpertiseServe as a trusted advisor, guiding clients through their comprehensive ICT needs.Collaborate with clients to customize digital solutions that align with their unique business requirements, ensuring alignment with their strategic goals.Partner with internal teams specializing in various ICT domains to deliver integrated solutions to clients.Business DevelopmentIdentify and pursue new business opportunities within existing accounts, introducing innovative solutions to address clients' evolving challenges.Develop strategies to expand the service portfolio by recognizing new opportunities in the ICT and digital solutions landscape.Participate in industry events and conferences to build connections, generate leads, and establish Zaintech as a leader in the ICT market.Create and present tailored proposals that align with client objectives, emphasizing a value-driven approach to solution delivery.Collaboration & CommunicationCollaborate with product, technical, and service delivery teams to guarantee clients receive comprehensive ICT and digital solutions.Engage with diverse client stakeholders, from C-level executives to IT and operational teams, ensuring that solutions cater to both technical and business needs.Manage and resolve client issues promptly, maintaining high levels of customer satisfaction and streamlined service delivery.

As a Customer Success Manager at MongoDB, you will embody a passion for technology and an eagerness to tackle new challenges head-on. We seek an individual who excels in ambiguous situations and can work independently while upholding a customer-centric mindset, contributing to the evolution of our programs. In this pivotal role, you will serve as a primary point of contact for MongoDB end users, utilizing your technical acumen and account management expertise to lead cross-functional teams including Sales, Professional Services, and Solutions Architects.This position is hybrid and we are actively looking for candidates based in Dubai.

Join Ghobash Group as a Service Delivery Manager, where you will spearhead the implementation of our services and ensure high levels of customer satisfaction. As part of our commitment to developing Emirati talent, you will play a crucial role in our team, fostering local expertise while delivering exceptional service to our clients.

 Your Role Awaits!Join a pivotal team committed to enhancing a high-impact product that elevates our consumer experience:● Collaborate within a dynamic, cross-functional team comprising Product, Engineering, Data Science, and Product Analytics.● Forge robust relationships with your team to amplify your contributions.● Immerse yourself in understanding the product intricately - identifying target customers (both users and vendors), recognizing diverse local contexts, assessing business value, evaluating risks, uncovering opportunities, and navigating technical challenges.● Lead customer development initiatives and data analysis to identify fresh opportunities and mitigate risks.● Partner closely with design and research teams to reveal unmet user needs and potential growth areas.● Rapidly brainstorm, prototype, and refine solutions with your team, launching innovative products to our customers swiftly.● Drive the prioritization of opportunities and solutions aligned with company KPIs.● Be a proactive problem-solver, ready to roll up your sleeves to unblock your team and deliver high-quality solutions promptly.● Assess the success of your launched products and champion their continuous improvement, leveraging your expertise in experimental setup and analysis.● Engage with stakeholders to deepen your knowledge and enhance your product initiatives.● Collaborate with other Consumer teams to ensure alignment with the comprehensive Consumer experience and lifecycle.● Manage stakeholder communication effectively, collaborating with teams across the globe.● Work alongside our internal stakeholders, commercial, and strategy teams to craft and execute go-to-market strategies.● Be a self-starter and a collaborative team player.● Demonstrate the ability to independently prioritize your time, focusing on the most impactful efforts first.● Uphold accountability and fulfill your commitments.● Collaborate meaningfully with colleagues around the globe. 

Your Role:Engage in effective communication and management of stakeholders and vendors.Set and manage expectations for stakeholders (including Business Leads and other involved parties) throughout project implementations and releases.Facilitate and participate in scrum ceremonies like daily scrums, sprint planning, sprint demonstrations, and retrospective meetings.Monitor and mitigate delivery risks in collaboration with stakeholders (Business Leads, Business Analysts, and technology support teams).Collaborate closely with Architecture, Technology Support, and Testing Teams to ensure successful project deliveries and quality assurance.Ensure alignment with INFOSEC guidelines and adherence to standards.Coordinate with INFOSEC for risk assessments and with Internal Controls regarding operations and procedures.

About the RoleWe are on the lookout for a seasoned and proactive Senior Relationship Manager to become a vital member of our Elite Business Banking team. This position is tailored for a high-achieving professional who excels in forging meaningful client relationships, providing bespoke financial solutions, and fostering portfolio expansion. As the trusted adviser to our Elite Business Banking and High-Net-Worth Individual (HNWI) clientele, you will ensure their banking journey is smooth, personalized, and focused on delivering exceptional value. This role reports directly to the Senior Vice President, Head of Elite Business Banking Liabilities.Key ResponsibilitiesIdentify and onboard new Elite Business Banking and HNWI clients to cultivate a strong and lucrative portfolio.Facilitate seamless onboarding processes that adhere to compliance and regulatory standards.Strengthen and manage relationships with existing clients by gaining a deep understanding of their unique financial objectives.Provide tailored banking and investment solutions aimed at enhancing portfolio value and client loyalty.Develop and implement retention strategies for high-valued clients to ensure sustained engagement.Meet or surpass budgeted sales and service targets through effective relationship management.Drive revenue growth by focusing on low-cost transactional funds and other income avenues.Encourage cross-selling opportunities across the bank's comprehensive range of products and services.Ensure compliance during all client interactions per internal policies and regulatory guidelines.Proactively identify and manage risks associated with business banking activities.Collaborate with service and back-office teams to fulfill client expectations and resolve inquiries promptly.Address SAS and Correspondent Bank queries within established turnaround times.Collect market insights to aid in product development and improve customer offerings.Continuously seek innovative methods to enhance service delivery and client satisfaction.

Join our dynamic team at Delivery Hero as a Senior Product Manager - AI. In this pivotal role, you will lead innovative product strategies that harness the power of artificial intelligence to enhance our delivery services. Collaborate with cross-functional teams to design, develop, and implement cutting-edge solutions that drive operational efficiency and improve customer satisfaction.

Join Delivery Hero as a Senior Specialist in Customer Experience Operations, where you will play a pivotal role in enhancing our customer engagement strategies. You will be responsible for analyzing customer feedback, optimizing operational processes, and ensuring a seamless experience for our users. Collaborate with cross-functional teams to implement innovative solutions that drive customer satisfaction.