About the job
Senior Manager of Cross-Border Tax & Customs
About Outpost
At Outpost, we're revolutionizing global commerce. Our mission is to simplify international expansion, eliminating the complexities of tax compliance and operational hurdles. By serving as a Merchant of Record for both digital and physical goods across 58+ tax jurisdictions, we manage the entire ecosystem of payments, tax, compliance, and customer experience for our clients.
With our innovative solutions, brands can navigate the intricate landscape of international sales more efficiently, avoiding the pitfalls that often lead to increased costs and decreased conversion rates. Our AI-driven tools, including a beta version of an HS code and customs duty calculator, are designed to streamline processes and enhance profitability.
The Role
As the Senior Manager of Cross-Border Tax & Customs, you will play a pivotal role in overseeing the tax and compliance aspects of cross-border e-commerce related to physical goods. Your responsibilities will include managing customs duties, import VAT, HS classification, landed costs, and duty recovery.
You will collaborate closely with our Head of Tax and engage with various teams across the organization. Your daily tasks will vary—from creating HS classification frameworks for merchant catalogs to advising on DDP vs DAP economics and designing import VAT recovery processes for returns.
This is a challenging yet rewarding opportunity as you tackle one of the most complex areas in e-commerce tax. A strong understanding of duty applicability, de minimis thresholds, IOSS, UK low-value simplifications, and landed cost structures is essential.
You will also contribute to the development of AI-powered solutions, shaping model training for HS classification, validating duty calculations, and automating compliance workflows. This role combines hands-on compliance work with strategic planning, requiring collaboration with product and engineering teams to transform intricate customs regulations into effective systems.
What You'll Get
While the work is intense, you will gain ownership over one of the most intricate and valuable segments of global commerce.

