Senior Manager, Customer Success for EMEA Enterprise

Job PurposeAs a Customer Success Manager (CSM) at Unily, you will leverage your experience to build strong partnerships with our clients, ensuring they realize the full value of our innovative products. Your role is crucial in enhancing client retention, satisfaction, revenue growth, advocacy, and product adoption. You will collaborate independently with various stakeholders, both within Unily and the client organizations. Ideal candidates will possess a perfect blend of relationship management skills and commercial insight, demonstrating structure, focus, adaptability, and a willingness to share their expertise with team members. Acting as the voice of the customer internally, you will also represent Unily positively within client businesses.Main Responsibilities:Serve as the primary contact for a designated portfolio of customers across diverse sectors, establishing a trusted advisor relationship and advocating for the customer within the organization.Collaborate with clients to define critical goals and key performance indicators to measure success.Guide customers towards achieving success and increasing product adoption by understanding their vision and providing tailored advice.

Unily is seeking a Senior Delivery Manager to spearhead intricate and strategic client implementations. This pivotal role requires you to guide and oversee multiple project teams in regions including North America and EMEA. As a key member of our Professional Services Delivery team, you will report directly to the Director of Professional Services Delivery. Your mission will be to ensure delivery excellence, refine delivery processes, and achieve consistent project success across a diverse client portfolio. The ideal candidate will bring advanced project management skills, strategic insight, and effective leadership to drive remarkable client outcomes and operational efficiency across our delivery organization.

Our Mission & Values:At Drata, we empower organizations to build and maintain the trust of their users, customers, partners, and prospects. We serve as the proof layer demonstrating that exceptional companies are worthy of the trust they seek to cultivate.Our core principles guide our actions daily. Built on Trust emphasizes the importance of consistency. We Act with Integrity by adhering to ethical standards. Our Customer-Obsessed focus positions those we serve at the heart of our endeavors. With a Competitive Fire, we strive to exceed expectations. Embracing Diversity enriches our perspectives, leading to innovative solutions. Prioritizing Automation First enables us to optimize resources and drive efficiency.Our Culture & Work Style At Drata, we are not merely developing software; we are cultivating a mindset. Our approach is characterized by:Be a Driver (Owner‑Operator Mentality): Take ownership of your work, continuously improve, and deliver exceptional results.Move at Drata Speed (Precision & Velocity): Make swift decisions, learn quickly, and create immediate impact.Stay Mission-Driven (Customer‑Obsessed): Challenge the status quo, deliver value, and maintain an insatiable hunger for improvement.If you thrive in an environment that empowers you, energizes you, and allows you to collaborate with intelligent, mission-focused individuals, you will find a home here.Why Join The Drata Team?Experiencing the Driver’s Mindset in action is the best way to understand it. We are an award-winning, mission-driven team of 600+ individuals globally, united by a culture that values trust, speed, and continuous growth.See the Speed: Watch our CEO, Adam Markowitz, discuss our remarkable growth journey from $0 to $100M ARR in just four years.Hear the Voice of the Team: Visit our "Life at Drata" page to read employee testimonials about our collaborative environment and growth opportunities.Experience the Impact: Discover why we consistently feature on Fortune's Best Workplaces lists.Connect with Us on Social Media: LinkedIn - follow us for updates...

About DroneDeployDroneDeploy revolutionizes field teams through the integration of robotics and AI. As the sole reality capture platform that merges robotic automation, AI agents, and a cohesive system, DroneDeploy empowers vital industries to function with agility and assurance.From construction and energy to agriculture, the world's foremost companies utilize DroneDeploy to streamline field operations, enhance safety, and accelerate informed decision-making. By fusing aerial drones, 360 and fixed cameras, ground robots, and proprietary AI, we equip stakeholders—ranging from the field to the boardroom—with the advantages of automation and visual intelligence.At DroneDeploy, we thrive in a predominantly remote-first culture that values innovation and impactful work. Recognized as one of the Best Places to Work in the SF Bay Area and hailed as one of America's Great Places to Work, what distinguishes us is the opportunity to tackle real-world challenges using cutting-edge technology alongside dedicated team members. Our mission-driven team is bold and committed to creating something significant, fostering an environment where diverse perspectives inform sound decisions, and personal and professional growth is woven into the experience. Whether through flexible schedules, family-friendly benefits, or our strong history of internal promotions, we invest in our people as much as we do in our products. If you're eager to contribute to something ambitious, genuine, and transformative, you'll find your place at DroneDeploy.About the Role:As a Customer Success Manager, you will play a pivotal role in enabling customers post-sales, fostering adoption within their organizations, and ensuring high retention and account growth. You will leverage your strong relationship-building skills, strategic acumen, product knowledge, technical proficiency, and empathy to drive customer success.In this role, you will partner closely with customers as a trusted advisor, product expert, and advocate, facilitating meaningful product adoption to bolster customer retention and long-term value. Your contributions will be crucial in helping customers fully realize the benefits of DroneDeploy's platform.Candidates should possess a background in customer success within data-driven, automation, or AI-focused SaaS platforms. Familiarity with GIS, photogrammetry, reality-capture tools (drones, 360° cameras), and APIs would be advantageous. Strong coordination skills and the ability to collaborate effectively with customers and internal teams across time zones are essential.

Job PurposeAs Unily expands its presence in the burgeoning Employee Experience platform sector, we invite a Solutions Engineer to join our EMEA team. Your role will be essential in driving the success of our innovative platform, which empowers organizations to operate with increased velocity.In collaboration with Account Executives and the broader sales team, you will utilize your expertise to create customized solutions that address client needs and facilitate their success. This position is ideal for an individual who thrives in a team-oriented setting, boasts strong technical and interpersonal skills, and is committed to guiding clients towards achieving their strategic objectives.

Rogo is redefining how finance professionals work by building Wall Street's first AI analyst. The team focuses on delivering technology that brings speed, accuracy, and actionable insights to investment banks, private equity funds, and investment firms. Backed by leading investors, Rogo is growing quickly and shaping a new category in enterprise AI. The Customer Success Manager - EMEA is based in London and manages a portfolio of client accounts across the region. This position supports clients through every stage of their journey, from onboarding and adoption to value realization, retention, and expansion. The role works closely with both daily users and executive sponsors, aiming to help clients achieve measurable results with Rogo and build lasting partnerships. What you will do Client relationship management: Act as the main contact for clients, using a consultative approach to understand their goals and needs. QBRs and executive alignment: Plan and lead quarterly business reviews and meetings to ensure alignment on objectives and next steps. Renewal management: Oversee the renewal process from start to finish, including forecasting, coordinating with stakeholders, and reducing churn risk. Customer health and retention: Track adoption and health metrics, manage escalations, and engage proactively to support retention. Account strategy: Build tailored success and account plans, mapping stakeholders, defining KPIs, and setting mutual action plans. Increase revenue: Identify upsell opportunities by analyzing customer performance and usage data. Advocacy and engagement: Encourage users and stakeholders to become advocates for Rogo within their organizations. This role suits someone who enjoys a high-energy setting, values high standards, and wants to help shape the future of finance.

Role overview Pylon Labs is looking for a Customer Success Manager (EMEA Lead) to join the team in London. This position focuses on building strong client relationships and guiding the customer experience across the EMEA region. The role combines direct client work with leadership responsibilities for the regional customer success team. What you will do Set direction and priorities for customer success in EMEA, leading the regional team. Engage directly with clients to understand their objectives and help them achieve value from Pylon Labs products and services. Create and update strategic account plans that reflect each client’s needs. Organize and lead regular check-ins with key accounts to track satisfaction and resolve issues. Identify upsell and cross-sell opportunities based on client feedback and usage trends. Build lasting partnerships that encourage retention and business growth. Location This role is based in London, UK, and supports clients throughout the EMEA region.

Join Harvey as a Mid-Market Customer Success Manager for the EMEA region and be a pivotal part of our dynamic team. In this role, you will be responsible for ensuring the success and satisfaction of our mid-market clients. You'll leverage your expertise to build strong relationships, drive product adoption, and deliver exceptional service.

Role Overview Unily is looking for a Product Designer (Mid-Senior Level) to join the London team on a 6-month fixed-term contract. This role focuses on shaping the next generation of our Employee Experience platform as we move toward an AI-native direction. The position calls for someone who enjoys building and iterating, working hands-on with Product and Engineering to quickly prototype, test, and refine user experiences. What You Will Do Work closely with Product Managers, Engineers, and other Designers to improve core areas of the Unily platform Lead discovery sessions to uncover user needs and business goals Prototype and validate new ideas rapidly, focusing on practical solutions Design AI-native experiences that balance user needs with technical possibilities Uphold strong UX principles, user research, and attention to high-quality visual and interaction design Collaboration and Reporting This position reports to the Head of Design. Daily work involves close collaboration with cross-functional teams, including Product and Engineering, to deliver user experiences that set a high bar for design quality across the platform.

About Iru Iru is an innovative AI-driven security and IT platform that empowers some of the world's fastest-growing companies to protect their users, applications, and devices. Designed for the AI era, Iru seamlessly integrates identity and access management, endpoint security, and compliance automation—streamlining IT and security processes to restore control and efficiency. Supported by leading technology investors, including General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital, Iru secured $100 million in funding from General Catalyst in July 2024, raising the company’s valuation to an impressive $850 million. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we proudly collaborate with industry titans such as ServiceNow and AWS. Recognized for our commitment to employee engagement and satisfaction, Iru was listed among Forbes’ America’s Best Startup Employers for 2025.The OpportunityAs a Customer Success Manager at Iru, you will serve as a vital partner to strategic enterprise clients across the EMEA region, facilitating their long-term success and value realization. In this role, you will be a trusted advisor to senior stakeholders, guiding organizations in modernizing their IT and security frameworks through Iru’s comprehensive platform.This position is based in London and follows a hybrid work model, requiring in-office attendance from Tuesday to Thursday.You will oversee intricate, multi-country accounts, playing a pivotal role in enhancing Iru’s reputation throughout the region. Success in this position entails driving client retention and expansion within key accounts while adeptly managing regional complexities and delivering quantifiable business results.

At Anaplan, we pride ourselves on being a team of innovators dedicated to transforming business decision-making through our cutting-edge AI-driven scenario planning and analysis platform. Our goal is to empower customers to stay ahead of the competition and navigate the marketplace with confidence.What binds Anaplanners across different teams and regions is our unwavering commitment to our customers’ success and our vibrant Winning Culture.Our esteemed clientele includes notable Fortune 50 companies such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global organizations that trust our premier platform.Our Winning Culture fuels our innovative teams. We celebrate diverse perspectives and ideas, act as leaders regardless of our titles, strive to achieve ambitious objectives, and relish in celebrating our victories – both great and small.Guided by principles of strategic leadership, values-driven actions, and disciplined execution, you will find inspiration, connection, growth, and recognition here. Embrace your uniqueness and join us in shaping the future – together!Anaplan is seeking a motivated and dynamic Customer Success Operations Manager to join our EMEA Customer Success Operations Organization. In this pivotal role, you will oversee the daily operations for one of our most rapidly expanding regions. Your leadership will be crucial in driving strategic projects that refine our post-sales processes, enhance operational efficiency, and yield impactful outcomes throughout the organization. You will serve as a trusted advisor to the Customer Success Vice President for the EMEA region, equipping our post-sales team to meet ambitious targets while fostering continuous improvement and transformative change.Your Role and ResponsibilitiesDriving Change & Business Outcomes:Evaluate existing post-sales operations processes to pinpoint opportunities for enhancement and innovation.Implement strategic initiatives aimed at boosting post-sales productivity, improving forecast accuracy, and increasing pipeline visibility.Collaborate with post-sales leadership to craft strategies for scaling operations and achieving revenue goals.Act as a catalyst for change by introducing new tools, technologies, and methodologies to elevate post-sales performance.Customer Success Operations Support:Oversee the design, implementation, and optimization of post-sales processes, tools, and systems.Provide strategic insights and support to enhance operational workflows and achieve organizational objectives.

About Notabene Notabene is focused on improving how money moves across the digital economy, with an emphasis on compliance and efficiency. Based in London, the team is expanding its reach across the EMEA region, supporting clients in the crypto industry. Role Overview: Customer Success Manager (EMEA) The Customer Success Manager plays a central part in supporting Notabene’s mission. This role manages and grows client accounts, shapes customer satisfaction strategies, and ensures clients reach their business objectives with Notabene’s products and services. What You Will Do Oversee the entire post-sales customer lifecycle, from onboarding through renewal and upsell. Build and maintain strong, long-term relationships with client stakeholders. Monitor and report on customer success metrics to ensure ongoing satisfaction. Guide clients through Travel Rule Compliance initiatives, offering expertise and support. Identify and pursue upsell opportunities, developing strategies to grow your accounts. What Success Looks Like Improved net retention rates within your managed accounts. Demonstrated in-depth knowledge of Notabene’s product suite and the broader industry. Recognition from customers as a reliable and trusted partner. Effective handling of commercial discussions, risk identification, and successful renewals and expansions. Why Join? This position offers the chance to contribute to a vital function supporting Notabene’s growth in the crypto sector. The Customer Success team is instrumental in driving both customer and business success across the EMEA region.

Role overview The Customer Success Manager for EMEA at hsi-1 acts as the primary point of contact for customers throughout the region. Based in London, this role centers on supporting clients, understanding their goals, and ensuring they gain lasting value from hsi-1’s products and services. Day-to-day work involves direct collaboration with customers to help them achieve successful outcomes. What you will do Develop and sustain strong relationships with clients to enhance their overall experience. Identify ways customers can use hsi-1’s products more effectively and recommend improvements. Collaborate with internal teams to address customer concerns and improve support processes. Lead onboarding and training sessions for new clients. Location This role is based in London, England, United Kingdom.

Join Anthropic as a Customer Success Manager for Beneficial Deployments in the EMEA region, where your primary focus will be to ensure our clients achieve exceptional value from our products. In this dynamic role, you will collaborate closely with diverse teams, drive client engagement, and foster long-term partnerships.You will be responsible for understanding client needs, implementing solutions, and delivering training and support. Your strategic insights will guide our clients in optimizing their use of our technology, helping them to navigate challenges and seize opportunities.

Join Iru as a Customer Success Manager! At Iru, we are at the forefront of AI-powered security and IT solutions, utilized by some of the fastest-growing companies globally to safeguard their users, applications, and devices. Our platform is designed for the AI era, integrating identity and access management, endpoint security, and compliance automation into a cohesive solution that empowers IT and security teams with time and control. Backed by top-tier investors such as General Catalyst and Tiger Global, we recently raised $100 million, elevating our valuation to $850 million as of July 2024. Our esteemed clientele includes renowned companies like Notion and Replit, and we proudly partner with industry giants like ServiceNow and AWS. Iru has been recognized in Forbes’ America’s Best Startup Employers 2025 list for exceptional employee engagement and satisfaction. The RoleAs a Customer Success Manager, you will oversee a portfolio of commercial clients in the EMEA region, driving their success with our platform. You will serve as a trusted advisor, helping clients adopt and extract value from Iru’s innovative, AI-driven solutions.This is a hybrid role based in London, requiring in-office collaboration from Tuesday to Thursday.You will navigate various markets, balancing scalability with local nuances. Your success will be measured by customer retention and portfolio expansion while ensuring a consistently excellent and tailored customer experience.

Role overview Campfire is hiring a Customer Support Manager for the EMEA region, based in London. This role centers on supporting customers with both technical and accounting questions, handling complex cases, and building deep product expertise. The Customer Support Manager will help shape how Campfire supports its users as the company grows. What you will do Manage a range of customer support cases, including technical and accounting issues Develop and maintain strong knowledge of Campfire’s products Work with Product, Engineering, and Customer Success teams to turn customer feedback into product improvements Contribute to refining and improving support processes and strategies Who this role suits This position fits someone who enjoys solving problems, adapts well to change, and is interested in building leadership skills over time.

Role Overview As a Client Success Manager for the EMEA region at instanda, the focus is on helping clients reach their goals using the instanda platform. This role centers on building strong client relationships, offering strategic advice, and encouraging effective use of the product. What You Will Do Support clients throughout the EMEA region as they work with the instanda platform Develop and maintain trusted partnerships with client teams Offer strategic guidance to help clients achieve their business objectives Promote adoption and effective use of instanda’s technology Work to ensure client satisfaction and long-term engagement Location London, England, United Kingdom

About EverfieldEverfield specializes in acquiring, developing, and expanding European vertical market and niche software companies. We equip these companies with essential tools for growth, with a mission to inspire ambition, foster growth, and unlock potential within Europe’s software ecosystem.Our ecosystem operates on a decentralized model, enabling companies to retain their unique teams, brands, and offices while concentrating on their core capabilities—creating products and servicing customers. Everfield supports talent acquisition, human resources, and provides access to a network of specialists in developing and scaling European B2B SaaS businesses, focusing on financial and operational consulting. Established in 2022, Everfield has expanded its presence across 7 countries and continues to grow.About MotivityMotivity is a highly customizable electronic job sheet system utilized daily by thousands of engineers across the UK and Ireland. With over 200 clients and ambitious growth goals, we prioritize strengthening long-term customer relationships, enhancing product adoption, and uncovering opportunities for account expansion.Position OverviewAs a Customer Success Manager, you will manage a portfolio of mid-market service businesses (average £5,000 ACV), taking complete ownership of customer retention, renewals, and account growth. Your role will involve driving product adoption, identifying upsell opportunities, and expanding existing accounts while fostering trusted relationships. Collaboration with sales and product teams is essential to ensure customer success translates into measurable business results and increased revenue.Key ResponsibilitiesAccount Management & Relationship Ownership: Cultivate strong relationships with customers and serve as their trusted advisor.Retention & Growth: Oversee renewals, minimize churn, and identify upsell opportunities within your portfolio.Customer Engagement & Adoption: Drive product utilization to ensure customers derive maximum value from Motivity.Issue Resolution & Escalation: Address customer concerns, coordinate internally, and guarantee timely resolution.CRM Excellence: Maintain accurate account records, monitor renewals and the expansion pipeline to ensure no detail is overlooked.Customer Insight & Opportunity Identification: Stay attuned to customer needs, recognize risks and growth opportunities, and act proactively.Onboarding Support: Guide customers through initial setup, trial phases, and early adoption.

About PantheonPantheon is a leading WebOps platform that empowers organizations to harness the open web, hosting over 300,000 websites for esteemed clients such as Google, Princeton, Salesloft, and Doctors Without Borders. Each day, thousands of developers and marketers utilize our innovative platform to create, adapt, and scale WordPress and Drupal sites, reaching billions of users worldwide. Our multitenant, container-based architecture allows organizations to manage all their websites seamlessly from a single dashboard. Renowned organizations, including Clorox and the United Nations, achieve outstanding results through accelerated development and real-time publishing with Pantheon’s collaborative workflows.The RoleAs an EMEA Customer Success Manager, you will manage a portfolio of high-value clients, ensuring the delivery of measurable business outcomes throughout the customer lifecycle. You will focus on customer retention, growth, and cross-selling opportunities, while developing and executing strategic account plans. Acting as the primary advocate for your customers, you will align their business and digital objectives with the value offered by Pantheon’s platform.Your role will involve leveraging relationship management skills, data analytics, and operational excellence to guide customers through transitions, optimize platform adoption, and secure long-term success for both the customer and Pantheon.This position is highly collaborative, requiring close coordination with Sales, Marketing, Product, Support, and Services teams to deliver a consistent, high-quality, and outcome-driven experience for our customers.What You'll DoCore ResponsibilitiesOversee comprehensive customer lifecycle management—from onboarding through to renewal and expansion.Manage a portfolio of enterprise accounts, crafting engagement strategies tailored to customer needs, scale, and growth potential.Conduct strategic success planning, stakeholder mapping, and executive business reviews to align and achieve customer objectives.Monitor customer health signals, usage data, and sentiment to proactively identify risks, opportunities, and actionable insights.Implement lifecycle programs and playbooks designed to enhance adoption, value realization, satisfaction, and retention.Maintain precise documentation of activities, insights, and outcomes in CRM and customer success platforms.Growth & Expansion ResponsibilitiesDrive commercial outcomes within your portfolio, identifying, prioritizing, and executing expansion opportunities.Utilize data, product signals, and customer insights to discover upsell or cross-sell opportunities.