Senior Manager, Customer Experience Programs & Automation

Jobgether is hiring a Customer Experience Program Manager based in the US. This position centers on developing and managing programs that improve customer satisfaction and engagement. The role involves working with teams from different departments to ensure customer experience initiatives support company goals. Role overview The Customer Experience Program Manager will design, launch, and oversee customer-focused programs. Success in this role depends on strong collaboration skills and the ability to turn customer feedback into practical improvements. Monitoring program effectiveness and making adjustments based on data will be a regular part of the work. What you will do Work with cross-functional teams to create and implement customer experience initiatives Analyze customer feedback to identify trends and areas for improvement Develop strategies that support ongoing enhancement of customer satisfaction and engagement Track program performance and recommend changes as needed Requirements Experience managing customer experience or similar programs Strong analytical skills for interpreting customer insights Ability to work effectively with teams across the organization Focus on continuous improvement

Role Overview Anthropic is hiring a Head of Customer Programs to guide key initiatives that improve customer experience and strengthen long-term relationships. This role shapes programs that reflect Anthropic’s mission and values, ensuring customers consistently receive high-quality service and support. What You Will Do Design and lead customer programs that promote engagement and satisfaction Work with teams across the company to incorporate customer feedback into products and services Champion continuous improvement in customer support and experience Location This position is based in San Francisco, CA or New York City, NY.

Join usm2 as a Program Manager, where your expertise in the airline industry will drive our projects to new heights. In this vital role, you will lead cross-functional teams, oversee project timelines, and ensure successful delivery of programs. If you have a passion for aviation and a proven track record in program management, we want to hear from you!

Join Harvey as an Employee Experience Program Manager and play a pivotal role in shaping our employee engagement and experience initiatives. You will be responsible for designing, implementing, and managing programs that enhance employee satisfaction and foster a vibrant workplace culture. Collaborate with cross-functional teams to ensure that our employee experience aligns with our company values and strategic objectives.

Skydio is at the forefront of the drone industry, recognized as the leading US drone manufacturer and a pioneer in autonomous flight technology. We leverage our extensive expertise in artificial intelligence, exceptional hardware and software development, operational excellence, and a commitment to customer satisfaction to democratize drone usage for a diverse range of users, including utility inspectors, first responders, and military personnel.About the RoleIn this pivotal role, you will shape Skydio’s innovative workplace, transforming a visionary engineering and customer-centric approach into a dynamic physical environment that propels our efforts in developing and deploying cutting-edge flying robots.You will be tasked with translating workplace strategy and design into well-defined, meticulously managed projects. Reporting to the Head of Workplace Experience, you will oversee the execution of facility-related projects from initial scoping through to successful completion.Your Contributions will Include:Transforming Skydio's HQ and VisionManage the development of a highly technical and adaptable workplace tailored for rigorous engineering and impactful customer interactions.Create a fluid and reconfigurable environment, allowing teams, hardware, and testing setups to evolve in tandem with our products.Ensure the workspace embodies our core values and culture through intentional design elements throughout the office.Translating Technical Requirements into EnvironmentsCollaborate closely with engineering, manufacturing, and product teams to ascertain requirements for laboratories, testing environments, and essential infrastructure.Translate these requirements into actionable project scopes, layouts, and plans.Partner with architects, contractors, and vendors to create spaces that meet team needs.Managing Complex, Multi-Disciplinary ProjectsLead project planning, scope definition, budgeting, scheduling, and execution across multiple concurrent workstreams.Coordinate with internal stakeholders (engineering, manufacturing, IT, leadership) and external partners.Drive projects from concept through to completion, ensuring alignment with our strategic goals.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses interact with their customers. Trusted by over 50,000 companies worldwide, including industry giants like Netflix, RE/MAX, and Uber, Dialpad empowers organizations to forge stronger connections through real-time insights powered by AI. Discover more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team dedicated to our mission of ensuring customer and employee success. Every conversation counts, and we are enhancing each interaction with a platform that provides actionable insights and automation for our clients.We embrace continuous growth, allowing every team member to utilize cutting-edge AI to enhance our platform and their own professional skills. We seek individuals who exceed expectations and embody our core values: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Experience Learning Experience Designer (LXD), you will be instrumental in crafting outstanding learning experiences that are vital to the success of our CX team and Dialpad University (DPU). Utilizing your industry expertise, you will oversee the implementation of the next phase of our Support team's New Hire Training program, our “Upskilling” initiatives, and tailored training solutions that bridge identified gaps while aligning with our organizational objectives. Additionally, you will manage course development within our customer-facing university, incorporating needs analysis, instructional design, evaluation frameworks, accessibility, and branding elements to create a cohesive learning journey for Dialpad’s educational programs. You will leverage our Learning Management System (Docebo) to monitor learner progress and comprehension, automating reports and notifications to keep stakeholders and learners informed.

Role Overview Staubli Group is hiring a Customer Program Manager in Duncan. This role focuses on improving customer satisfaction and ensuring programs meet their goals. The position involves working with teams across the company to deliver customer programs smoothly and optimize every part of the customer experience. What You Will Do Coordinate cross-functional teams to implement customer programs Monitor program progress and address issues as they arise Work to enhance the overall customer experience throughout each program

Hadrian Automation builds autonomous factories for the aerospace and defense sectors, supporting the production of rockets, satellites, jets, and ships. The company combines advanced software, robotics, and manufacturing solutions to improve speed and efficiency in American manufacturing. Recent milestones include opening a large factory in Mesa, Arizona, and expanding into naval production and Factory-as-a-Service offerings, with continued growth backed by major investors. Role overview The Employee Experience Program Manager in Los Angeles acts as both a cultural ambassador and a program manager, shaping the full employee journey at Hadrian. This position designs and manages programs, rituals, and systems that foster engagement from onboarding through development and retention. The focus is on building scalable frameworks that promote clarity, connection, belonging, and alignment throughout the organization. This role combines employee engagement, program management, internal communications, and culture building. It requires balancing strategic planning with hands-on execution, ensuring operational structures support smooth and genuine program delivery. Success depends on proactive, thoughtful work that values people and recognizes the importance of intentional systems and experiences in building a strong culture. What you will do Act as a cultural ambassador by turning company values into real programs, rituals, and daily experiences for employees. Help protect and nurture the unique aspects of Hadrian’s culture during growth. Develop and manage a 12-month programming calendar for employee experience, making sure each month features at least one intentional and meaningful initiative.

Geotab seeks a Program Experience Designer based in Atlanta, Georgia. This position centers on enhancing the user experience for a variety of company programs. Collaboration with teams from multiple departments is essential to ensure solutions always reflect the needs of the customer journey. Key Responsibilities Collaborate with cross-functional teams to design user experiences for Geotab’s programs Create and implement solutions that make customer interactions more engaging and intuitive Use creativity and user experience knowledge to ensure programs are both practical and enjoyable Requirements Solid background in user experience design Comfort working with diverse teams Commitment to usability as well as customer satisfaction

**API does not sponsor work visas**As a Program Manager for Customized Programs at Academic Programs International (API), you will take the lead in managing a dynamic portfolio of customized, faculty-led, and experiential study abroad programs tailored for U.S. colleges, universities, and partner institutions. Your role encompasses the entire lifecycle of program management—from development and negotiation to execution and evaluation.In this position, you will cultivate and maintain strong professional relationships with university faculty and study abroad staff, while actively seeking new opportunities to expand our customized program offerings. Daily responsibilities include:Overseeing a portfolio of customized, faculty-led experiential programs.Identifying and pursuing new customized program development opportunities.Gathering detailed requirements for requested programs.Collaborating with international staff and partner organizations to design comprehensive itineraries and budgets.Preparing and presenting detailed program proposals and contracts to university partners.Managing the pre-departure process to ensure preparations among international staff, enrollment staff, and faculty are seamless.Evaluating post-program feedback, recommending improvements, and initiating the renewal process for upcoming programs.

Join Adobe as a Partner Program ManagerAt Adobe, we are dedicated to revolutionizing the world through digital experiences. We empower everyone—from budding artists to global enterprises—with the tools they need to create and deliver outstanding digital content. Our commitment is to enable individuals to craft stunning images, videos, and applications, transforming the way businesses engage with their customers across all platforms.We are on the lookout for top talent and are committed to fostering an exceptional workplace where respect and equal opportunity are paramount. We believe that innovation can stem from any corner of the organization, and your next big idea could be the one we’re waiting for!The OpportunityThe Adobe Technology Partner Program team is responsible for designing and managing the program that enables strategic Independent Software Vendors (ISVs) and technology firms to deliver distinctive integrated solutions that enhance Adobe Digital Experience solutions for our customers. Our dynamic team is seeking talented individuals who can assist partners in building and promoting integrations that enhance customer experiences.As a Partner Program Manager, your primary responsibility will be to ensure that your assigned partners maximize their engagement with the partner program. You will conduct regular meetings with partners to address inquiries, resolve challenges, and facilitate the delivery of partner program benefits.What You’ll DoFacilitate partner engagement to ensure they are leveraging all available program benefits.Regularly meet with partners to educate them about program advantages and guide them in accessing these benefits.Understand each partner’s business objectives and advocate for their needs within Adobe.Engage with the wider partner ecosystem to enhance the program and provide recommendations for creating a leading partner experience.Support Go-to-Market initiatives with Adobe’s field teams for partners.What You Need to SucceedPrevious experience in partner management, business development, or partner marketing.Exceptional communication skills.Proactive problem-solving abilities and foresight into partner needs.Familiarity with Adobe Digital Experience solutions and the Adobe partner ecosystem is advantageous.Experience with Crossbeam account matching software is a plus.This is a full-time agency position through Magnit at Adobe, where you will be fully integrated into the Adobe partner team and immersed in a globally recognized work environment celebrated for its outstanding employee experience. This role serves as a great opportunity to gain insight into Adobe and position yourself for potential full-time employment with Adobe.

Join Zoox as a Senior Program Manager in the People Experience team, where you will lead initiatives that enhance employee engagement and satisfaction. You will work collaboratively across departments to design and implement programs that support our workforce and foster a positive workplace culture. Your experience will be pivotal in driving strategic projects that align with our organizational goals.

Join Stripe as a Technical Program Manager specializing in Payment Experiences. In this pivotal role, you will lead cross-functional teams to drive the development and enhancement of payment solutions that empower businesses around the globe. You will collaborate closely with engineering, product, and design teams to ensure that our payment infrastructure is robust, scalable, and user-friendly.Your responsibilities will include defining project scopes, managing timelines, and navigating complex technical challenges. You will be instrumental in ensuring that our payment systems meet the highest standards of performance and reliability.

AbbVie Inc. is seeking a Program Experience Manager to join the Allergan Aesthetics division in Irvine. The focus of this role is to strengthen the experience of program participants, ensuring they feel supported and receive attentive service throughout their involvement. Key Responsibilities Partner with teams across the organization to launch and improve initiatives aimed at increasing participant engagement and satisfaction. Maintain and advocate for a high level of service for everyone involved in the program. Spot areas where participant support can be improved and respond to issues as they come up. Location This position is located in Irvine.

Role Overview alma is seeking a Customer Experience Manager to shape and improve the customer journey across all touchpoints. This fully remote position is open to candidates based in the contiguous US. What You Will Do Advocate for customers by identifying their needs and working to ensure a positive experience with alma's services. Lead projects to collect and analyze customer feedback, using insights to drive improvements in satisfaction and loyalty. Develop and deliver training programs for staff to strengthen customer service skills and consistency. Refine and optimize customer service processes for greater efficiency and effectiveness. Work closely with teams across the company to introduce new ideas and enhance alma's offerings. What We Look For Strong commitment to customer success and a drive to improve experiences. Experience leading initiatives that gather and act on customer feedback. Ability to design and implement staff training programs. Comfort collaborating with different teams to solve problems and drive innovation. Creative thinking and a willingness to bring new ideas forward.

About Us: Rent the Runway (RTR) is revolutionizing the fashion industry with its innovative Closet in the Cloud concept. Established in 2009, RTR has disrupted the $2.4 trillion fashion market by offering women a more joyful, sustainable, and economically savvy means to enhance their daily attire. As a premier destination for circular fashion, RTR provides unlimited access to its shared closet through customizable subscription options, one-time rentals, or direct purchases. With designer apparel and accessories from a myriad of brand partners, RTR leverages proprietary technology and a unique reverse logistics operation. Under the guidance of CEO and Co-Founder Jennifer Hyman, RTR has earned a spot on CNBC’s “Disruptor 50” list five times in a decade and has frequently appeared on Fast Company’s Most Innovative Companies list. Hyman herself has been recognized in the “TIME 100” as one of the world’s most influential people and hailed as one of People magazine’s “Women Changing the World.” About the Job: In the role of Manager, CX BPO, WFM & Programs, you will play a pivotal part in maintaining exceptional service standards across both our onshore Customer Experience team and our offshore partners. Your responsibilities will encompass overseeing workforce management (WFM) for these teams, ensuring optimal scheduling and efficiency in delivering top-notch customer service. This position requires working four weekdays and one weekend day, to be determined during the interview process. While fully remote options are available, a hybrid model with at least one office visit per week to our Brooklyn, NY location is preferred. What You’ll Do: Lead our BPO program as the primary contact, ensuring cohesive integration between internal and outsourced teams. Uphold service excellence by tracking and reporting on key performance indicators (KPIs) such as SLAs, contacts per hour, quality scores, and CSAT. Collaborate with stakeholders and cross-functional teams to drive performance enhancements and implement process improvements. Serve as a subject matter expert on all aspects of RTR. Utilize operational insights, best practices, and analytics to identify gaps and trends, fostering continuous improvement throughout our operations. Travel to outsourcing sites as required, approximately 2-3 times per year. Collaborate with Customer Success Managers (CSMs) and BPO leadership to implement improvements. Participate in weekly, monthly, and quarterly business reviews and workforce management discussions. Facilitate workforce management (WFM) for both onshore and offshore teams to ensure...

About SolaceAt Solace, we are on a mission to transform the fragmented healthcare landscape in the U.S. By empowering patients with expert advocacy and essential tools, we aim to simplify healthcare navigation, ensuring that individuals can make informed decisions and achieve optimal outcomes.Founded in 2022, our Series C startup is supported by leading investors including Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our dynamic and mission-driven team is based in the U.S. and is rapidly expanding.Solace is not just a workplace; it is a catalyst for meaningful change in healthcare. If you thrive in an environment that demands urgency, precision, and genuine care, and if you’re eager to push your limits while collaborating with a passionate team, you will find your place here. We embrace intensity and challenge as we strive to redefine the healthcare experience.Read more in our Bloomberg funding announcement here.About the RoleAs the Customer Experience Manager at Solace, you will lead a dedicated team, utilizing feedback and actionable insights to ensure our clients receive the support they need throughout their healthcare journeys.In this pivotal role, you will collaborate with our representatives, clients, and advocates, addressing their needs comprehensively. From confirming appointments to troubleshooting complex issues, you will devise creative solutions to enhance the experience of our clients and advocates alike. Additionally, you will play a key role in collecting and analyzing feedback to elevate Solace as a premier service provider.What You’ll DoMaster the Solace systems, tools, and technologies to deliver exceptional support.Leverage our resources to provide top-tier customer service to clients and advocates.Collect and track feedback to drive continuous improvement in customer experience and platform functionality.Cultivate strong relationships with clients, ensuring their needs are met effectively and efficiently.

About Us: ether.fi stands at the forefront of the cryptocurrency revolution as one of the world's leading crypto companies, managing over $10 billion in assets. Our dedicated team of 30 technical experts has driven our profitability from day one, as we focus on developing impactful consumer applications.We envision a future centered on on-chain banking, with innovative products like Stake, Liquid, and Cash that allow users to earn yields through diverse DeFi strategies and utilize their assets in the real world via our credit cards. For insights into our offerings, explore public analytics on Dune for Cash and Stake.Position Overview: We are in search of a driven and seasoned Senior Customer Experience Manager to spearhead our Customer Experience function as we expand. You will manage support operations and craft the strategy, systems, and team necessary to deliver exceptional service across chat, email, and community channels. This hands-on leadership role involves coaching team leads and individual contributors, enhancing processes, and closely collaborating with product, risk, and engineering teams to enhance the end-to-end journey for all ether.fi members.

We are seeking an enthusiastic and dedicated Customer Experience Manager to join our team at Jobs for Humanity. In this role, you will be at the forefront of ensuring our customers receive the highest level of service and satisfaction. Your primary focus will be to enhance the customer journey, address concerns, and implement strategies to improve overall service delivery.As a Customer Experience Manager, you will work closely with various departments to align our services with customer expectations and feedback. You will analyze data, develop customer service initiatives, and train staff on best practices to foster a customer-centric culture.