Senior Manager - Applications

Join our dynamic team at gsstech-group as an Application Support Engineer specializing in the insurance domain. In this role, you will be responsible for the management, monitoring, and troubleshooting of enterprise applications to ensure optimal performance. Your expertise will be crucial in identifying and resolving issues while providing top-notch technical support to both internal and external users. Knowledge of the insurance sector is essential, and experience in data migration will be an advantage.Key Responsibilities:Deliver day-to-day application support for users, both internal and external.Diagnose and resolve technical issues related to application performance, user access, and functionality.Address Level 2 (L2) and Level 3 (L3) support tickets within the defined Service Level Agreements (SLAs).Collaborate with vendors and internal teams for bug identification, testing patches, and managing the deployment of updates in production environments.Utilize SQL queries to extract data, generate reports, and perform data corrections as necessary for troubleshooting.Maintain comprehensive documentation in the Knowledge Base for common issues, system configurations, and standard operating procedures (SOPs).Conduct Root Cause Analysis and in-depth investigations into recurring system failures to propose long-term solutions.Monitor application performance and carry out regular health checks.Develop and maintain documentation related to application procedures, troubleshooting steps, and best practices.Assist in software upgrades, patches, and migrations as required.Escalate unresolved issues to development or infrastructure teams as needed.Ensure adherence to IT policies, security protocols, and data protection regulations.Provide training and support to end-users to enhance application usage.

Job OverviewWe are in search of a dedicated and customer-centric Desktop Support Engineer specializing in the insurance sector to deliver exceptional technical assistance and support for computer systems, hardware, and software. The successful candidate will play a vital role in diagnosing and resolving technical issues, installing and configuring systems, and ensuring seamless IT operations for end-users across the organization. Key ResponsibilitiesDeliver first and second-level technical support for end-users.Assist users with desktop support for Windows, Microsoft Office, email, and other software-related issues.Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.Troubleshoot hardware, software, and network connectivity problems.Provide support for Microsoft Windows operating systems.Manage user accounts and permissions within Active Directory.Configure and support email clients, particularly Microsoft Outlook.Assist with collaboration tools, including Microsoft Teams.Install and troubleshoot Microsoft Office applications, including Microsoft 365.Maintain accurate IT asset inventory and documentation.Escalate unresolved issues to appropriate technical teams.Ensure adherence to IT policies and security standards.Conduct routine checks on system updates, patches, and backups.Provide support for headquarters and remote branch networking, cabling, telephony, and other IT requirements.Implement, maintain, and support all telephone and related systems within the company.Offer hardware support for desktops and laptops. QualificationsBachelor’s degree or Diploma in Computer Science, IT, or a related field.A minimum of 5 years of experience in desktop or IT support.Strong expertise in Windows OS installation and troubleshooting.Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).Experience with ticketing systems and remote support tools.Good understanding of hardware components and troubleshooting techniques.Excellent problem-solving and communication skills.Ability to work independently as well as part of a team.

Join our dynamic team as an Application Support Engineer in Dubai, UAE. In this role, you will be responsible for providing high-quality support for our applications, ensuring optimal performance, and addressing any issues that arise. You will collaborate closely with development teams to troubleshoot and resolve application-related problems, as well as assist users in navigating our software solutions.

The Application Support Analyst plays a pivotal role in delivering both functional and technical support for Trade Finance applications at RAKBANK. You will ensure that issues are documented, tracked, addressed, and resolved in a timely manner, in line with Service Level Agreements (SLAs) and RAKBANK IT & Business compliance standards. This position involves close collaboration with business users and software vendors to provide effective solutions and troubleshoot issues.Key Responsibilities:Functional Support: Provide in-depth functional support for wholesale banking systems, particularly in treasury, trade finance, and cash management, ensuring smooth integration and optimal performance.Incident Management: Efficiently manage and resolve incidents related to application issues to minimize business disruption.System Configuration: Supervise the configuration and customization of applications according to business needs.Vendor Management: Cultivate relationships with application vendors, ensuring adherence to SLAs and prompt issue resolution.Business Analysis: Perform business analysis and gather requirements to facilitate application enhancements and new implementations.Disaster Recovery: Formulate and execute IT disaster recovery plans for wholesale banking applications, ensuring data availability and system resilience.Training: Offer comprehensive training and support to end-users, enabling them to utilize banking applications effectively.Reporting: Create and maintain management information reports and dashboards using relevant tools.Preventive Measures: Anticipate application issues and implement proactive measures to enhance system stability and performance.

Join our dynamic team at gsstech-group as a meticulous and analytical Data Analyst specializing in the insurance sector. We are looking for a candidate with robust experience in data migration projects and Master Data Management (MDM). In this pivotal role, you will contribute to transformative projects related to policy, claims, underwriting, and customer data, ensuring exceptional data quality, integrity, and adherence to governance standards.The successful candidate will possess strong analytical capabilities, comprehensive knowledge of the insurance business domain, and practical experience in data mapping, reconciliation, validation, and MDM processes.Key Responsibilities1. Insurance Domain Data Analysis· Analyze insurance data across Policy Administration, Claims, Underwriting, Billing, and Reinsurance systems.· Collaborate with business stakeholders to identify data requirements and regulatory obligations.· Interpret complex insurance data models and business rules.2. Data Migration· Execute source-to-target data mapping and document transformation logic.· Carry out data profiling, cleansing, validation, and reconciliation activities.· Identify data gaps, inconsistencies, and quality issues during the migration process.· Assist in migrating from legacy systems to contemporary core insurance platforms.· Validate migrated data through User Acceptance Testing (UAT) and post-migration audits.3. Master Data Management (MDM)· Support the implementation and ongoing maintenance of MDM frameworks.· Manage various data sets and data sources effectively.· Define and monitor data quality Key Performance Indicators (KPIs).· Ensure standardization, de-duplication, and creation of golden records.· Collaborate with governance teams to enforce data standards and policies.4. Reporting & Insights· Develop comprehensive dashboards and reports utilizing tools such as Microsoft Power BI and Tableau.· Conduct ad-hoc analyses to support underwriting and claims performance.· Present actionable data insights to business and leadership teams.

Role ObjectiveThe Data Manager will be responsible for architecting and managing the organization's data migration and management systems. The primary objective is to guarantee data accuracy, accessibility, and security while establishing a unified data repository that empowers leadership with actionable insights for data-driven decision-making.Key ResponsibilitiesStrategy & Architecture: Formulate comprehensive data strategies across the enterprise, including the development and implementation of data lakes, data warehouses, and master data management (MDM) frameworks.Data Governance & Compliance: Create and enforce policies for data management and sharing, ensuring adherence to both local and international regulations (e.g., UAE Data Protection Law, GDPR, PDPL).Data Quality Assurance: Develop methodologies for quality data collection to maintain the adequacy, accuracy, and legitimacy of all datasets.Security & Protection: Establish and execute secure procedures for data management and analysis, focusing on technical aspects such as encryption, access control, and breach prevention.Reporting & Visualization: Collaborate with stakeholders to convert complex data into valuable insights via dashboards (Power BI/Qlik).Team Leadership: Direct and mentor a team of data analysts and database administrators, promoting a culture of data-driven decision-making within the department.Develop and implement data management policies and procedures.Design, maintain, and optimize databases and data systems.Oversee data collection, storage, backup, and recovery processes.Conduct data analysis and produce reports for management.Collaborate with IT and business teams to fulfill data requirements.Monitor the performance of data systems and address issues as they arise.Ensure data integrity, quality, and compliance with security standards.Manage data governance frameworks and associated documentation.

Key Responsibilities:Functional Support:Provide in-depth functional support for wholesale banking systems, specifically in treasury, trade finance, and cash management to ensure seamless integration and optimal performance.Incident Management:Effectively manage and resolve application-related incidents to minimize disruptions in business operations.System Configuration:Supervise the configuration and customization of applications to align with business needs.Vendor Management:Foster and manage relationships with application vendors, ensuring adherence to Service Level Agreements (SLAs) and prompt issue resolution.Business Analysis:Conduct thorough business analysis and requirements gathering to facilitate application enhancements and new implementations.Disaster Recovery:Formulate and implement IT disaster recovery strategies for wholesale banking applications, ensuring data availability and system reliability.Training:Deliver comprehensive training and support to end-users, ensuring proficiency in utilizing banking applications.Reporting:Develop and maintain management information reports and dashboards using appropriate tools.Preventive Measures:Proactively identify potential application issues and implement preventive strategies to maintain system stability and performance.

Your Role and ResponsibilitiesConsistently meet and exceed assigned objectives while contributing to overall business growth.Remain updated on competitor offerings and suggest improvements to enhance current processes.Provide timely updates to the Relationship Manager concerning business goals and performance metrics.Ensure compliance with all service standards established by Protego/RAKBANK, aiming for exceptional customer satisfaction.Execute the sale of insurance products with integrity, transparency, and in good faith.Process and address all customer inquiries within the specified turnaround time (TAT).Aim for zero errors in sales and service delivery to maintain quality benchmarks.Proactively identify and promote cross-selling opportunities within the existing Protego customer portfolio.Achieve renewal conversion rates in line with business objectives.

AECOM seeks a Data Center Market Sector Leader to join its Dubai office. This leadership role focuses on guiding the direction of AECOM’s data center sector, shaping business strategies, and driving initiatives that enhance the company’s market standing. Key responsibilities Oversee data center projects from initial concept through to final delivery Create and implement plans to expand the data center market sector Work closely with internal teams to ensure client value Contribute to defining and executing strategies that align with business objectives Location This role is based in Dubai.

Your Role and ResponsibilitiesMeet and exceed assigned targets while actively contributing to the broader business goals.Analyze competitor offerings and suggest improvements to enhance operational processes.Provide timely updates to the Relationship Manager regarding performance against business objectives.Uphold service standards established by Protego and RAKBANK, ensuring exceptional customer satisfaction.Facilitate the sale of insurance products with integrity, transparency, and professionalism.Process customer requests promptly within the established turnaround times.Maintain impeccable accuracy in sales and service delivery to ensure quality assurance.Identify and promote cross-selling opportunities within the existing customer base of Protego.Achieve renewal conversion rates in line with business targets.

Job Title: IT Support Engineer—Part TimeJob Type: Contract/Third Party AssociateLocation: Dubai, UAEAbout UsTrip.com Group Limited (Nasdaq: TCOM) is a premier global travel service provider, bringing together renowned platforms such as Trip.com, Ctrip, Skyscanner, and Qunar. Our mission is to empower local partners and travelers around the world to make informed, cost-effective travel bookings. This is achieved through an extensive aggregation of travel-related information and resources, complemented by our advanced transaction platform that includes mobile applications, websites, and 24/7 customer support. Since our inception in 1999 and our listing on Nasdaq in 2003, Trip.com Group has established itself as one of the largest travel companies worldwide in terms of gross merchandise value.Role OverviewWe are on the lookout for a dedicated IT Support Engineer with outstanding customer service skills. As the primary technical contact for on-site systems, you will handle all IT-related inquiries. The ideal candidate will be a versatile problem solver who thrives on learning new technologies and responding to inquiries swiftly and professionally. This position is perfect for those seeking to advance beyond desktop support. You will report directly to the Desktop Support Manager in Shanghai and work collaboratively to implement best practices in IT solutions while ensuring exceptional customer service standards are maintained.Key Responsibilities- Maintain the regular operation of the company’s internal client systems.- Resolve hardware issues related to client devices, networks, telephone lines, printers, etc.- Support and maintain internal client application systems.- Promptly respond to client requests and requirements.- Distribute, install, and troubleshoot client batch software.- Manage site cabling and coordinate with external suppliers as necessary.- Set up and manage security systems, computer room infrastructure, air conditioning, and environmental monitoring.- Provide remote IT services to employees located in the Middle East while based in Dubai.- Assist with various ad hoc projects as assigned.- Work 2-3 days per week on designated days.Key Qualifications and ExperienceEssential:- Maintain an inventory of IT assets.- A degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience.- Proven experience in delivering high-volume, fast-paced desktop support.- Basic knowledge of network troubleshooting; CCNA certification is a plus.- Familiarity with security systems and environmental monitoring, with a willingness to learn new technologies in these areas.- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Project, Visio, etc.).- Knowledge of configuration management and routine maintenance.

Join our dynamic team as a Part-Time IT Support Engineer at Trip.com Group Limited, a renowned travel service provider. Your role will involve providing exceptional technical support for our internal systems while ensuring seamless operations for our clients. If you possess a passion for technology and a knack for problem-solving, we want to hear from you!As an integral part of our team in Dubai, you will be the go-to person for all IT-related inquiries. You will collaborate closely with the Desktop Support Manager based in Shanghai to deploy best practices and maintain our high service standards.

 Job OverviewWe are on the lookout for a dedicated and customer-focused Senior Relationship Officer to join our dynamic team in Dubai. This pivotal role involves cultivating and nurturing strong relationships with clients while providing expert guidance on our banking products and life insurance solutions.Key Responsibilities:Establish and maintain robust customer relationships by delivering insightful advice on banking and insurance products, ensuring they align with client needs.Achieve and surpass sales targets with a strong emphasis on generating new business and managing a diverse product portfolio.Adhere strictly to all bank policies, regulatory requirements, and industry standards.Stay updated on competitor offerings and proactively participate in enhancing operational processes.Accurately process customer requests and applications within designated timelines.Collaborate effectively with Bancassurance Coordinators to facilitate seamless application processing.Maintain the bank's service excellence standards, human resources policies, and code of conduct.Maximize sales of Bancassurance products, particularly those with semi-annual or annual payment options.

Role overview Egis Group is hiring a Document Controller for Commercial and Engineering Support in Dubai. This role manages documentation processes for project teams, ensuring records are accurate and meet both company and project requirements. Responsibilities Organize, store, and retrieve project and commercial documents Maintain up-to-date records in coordination with project teams Support compliance with regulatory and internal standards Contribute to improving documentation workflows and efficiency Requirements Experience managing documentation in a commercial or engineering environment Strong attention to detail and a methodical work style Ability to collaborate effectively with different teams Dedication to upholding standards and supporting project success This position offers the chance to build a documentation management career in a collaborative setting at Egis Group.

Role OverviewAs an Insurance Coordinator specializing in outpatient approvals, you will oversee the management of insurance authorization workflows, ensuring that all outpatient services receive timely approvals. Your role is crucial in safeguarding revenue by preventing authorization denials and treatment delays through meticulous documentation and compliance with payer regulations. Key ObjectivesOperational ControlGuarantee that all outpatient services are pre-approved before treatment begins.Maintain a strict zero tolerance policy for unauthorized services.Performance MetricsAchieve approval turnaround times within payer SLA timelines.Ensure a denial rate of less than 3% due to authorization errors.ComplianceAdhere to DHA regulations and payer policies.Maintain comprehensive and audit-ready authorization records.Core ResponsibilitiesAuthorization ManagementVerify eligibility and benefits of insurance before processing approval requests.Submit pre-authorization requests with all required clinical documentation.Monitor and track approvals, extensions, and validity periods to avoid service interruptions.Escalate urgent or delayed approvals to payers and internal stakeholders.Documentation IntegrityEnsure physician orders, clinical notes, and diagnostic reports establish medical necessity.Validate that CPT and ICD coding aligns with the requested services.Maintain organized digital records of approvals, correspondence, and payer responses.Payer CoordinationAct as a liaison with insurance companies and TPAs to expedite approvals.Communicate approval statuses to front office staff, clinical teams, and patients.Clarify payer requirements and communicate updates to relevant teams.Denial Prevention and ResolutionInvestigate and resolve approval denials by implementing corrective actions.Identify trends in authorization denials and propose process improvements.Assist in resubmissions and appeals with enhanced documentation.Systems and ReportingManage authorization workflows within HIS and payer portals, such as EclaimLink.Generate regular reports on approval volumes, turnaround times, and denial trends.Recommend automation opportunities to enhance operational efficiency.Support and adhere to all hospital infection control programs.

Join our dynamic team at Segula Technologies as an Engineering Manager specializing in the automotive sector. In this pivotal role, you will oversee engineering operations, drive innovative projects, and lead a talented team of engineers. Your expertise will directly contribute to the success of our automotive solutions and enhance our market presence.

What You Will Be DoingConsistently meet and exceed assigned sales targets, directly contributing to the overall business objectives of RAKBANK.Remain updated on competitor product offerings and provide insights for enhancing current processes.Deliver timely updates to the Relationship Manager regarding business targets and achievements.Ensure compliance with all service standards established by Protego/Bank, maintaining exceptional customer satisfaction.Conduct the sale of insurance products with a strong commitment to integrity, transparency, and good faith.Process all customer requests promptly and accurately within the defined turnaround time (TAT).Maintain a zero-error standard in sales and service delivery to meet quality benchmarks.Actively seek cross-selling opportunities within the existing Protego customer base.Achieve renewal conversion rates in line with business objectives.What You Should HaveFamiliarity with banking regulatory frameworks, policies, and confidentiality standards.Strong negotiation and interpersonal skills.A proactive approach to contributing to business continuity.

Role overview Segula Technologies seeks a Director of Project Finance to oversee project finance operations for energy sector initiatives in Dubai. The focus is on supporting projects that advance sustainable development within the region. What you will do Structure and negotiate financing arrangements for a range of energy projects. Collaborate with project managers, stakeholders, and financial institutions to secure necessary funding. Develop and enhance funding strategies that align with project objectives and promote long-term financial stability. Supervise financial viability assessments for both new proposals and ongoing energy projects. Location This role is based in Dubai, United Arab Emirates.

Job OverviewAs a Branch Sales Officer specializing in Life Insurance, you will cultivate and maintain strong relationships with our banking customers. Your primary focus will be on driving new business growth and maintaining a balanced product portfolio that aligns with customer needs. You will be tasked with meeting sales objectives, including 'Beyond Points', while ensuring consistent customer engagement. Delivering exceptional service while adhering to RAKBANK’s operational standards is paramount.Your ResponsibilitiesAccurately execute branch operations related to new business, ensuring a superior customer experience in line with established protocols.Actively promote and sell financial products to achieve set sales targets.Provide knowledgeable and professional guidance to customers, ensuring compliance with the Staff Code of Conduct.Assist in branch operations and complete additional tasks as assigned by your manager.Remain updated on the Business Continuity Plan (BCM) and participate in necessary training to mitigate potential disruptions.Develop and sustain strong relationships with both internal teams and customers to achieve business goals.Consistently uphold the Sales Governance Document and service excellence standards.Timely and accurately complete assigned sales tasks while providing high-quality customer service.Support new business processes under the guidance of your manager, ensuring adherence to policies and regulatory requirements.Promote a positive brand image by delivering excellent customer interactions and maintaining service quality.Continuously look for opportunities to grow professionally, collaborate effectively, and enhance efficiency.