About the job
Highlight is pioneering a shared intelligence framework for the contemporary workforce. Our solution integrates context across every member and tool in your team, effectively eliminating information silos. As your organization evolves, Highlight adapts by intelligently routing knowledge and reliably automating workflows.
The Role
We are seeking a Senior Machine Learning Engineer to contribute to the development of the AI systems that drive Highlight's operations. This position involves working across the entire ML stack, including data pipelines, model training, retrieval, ranking, evaluations, and deployment. You will deliver features that create a seamless experience for our users. This is a hands-on individual contributor role where you will manage critical systems from inception to deployment, collaborating closely with our Head of AI Engineering to enhance our ML capabilities.
You will excel in this role if you are passionate about delivering production-ready ML systems, maintaining high standards of output quality, and tackling complex problems that have a tangible impact on users. We prioritize speed, uphold rigorous standards, and believe in the merit of ideas, regardless of hierarchy.
Note: This is an on-site position, requiring five days a week at our San Francisco or New York City offices.
Responsibilities
Design, develop, and refine ML pipelines for context retrieval, action detection, and output generation.
Implement and iterate on Retrieval-Augmented Generation (RAG) systems, ranking models, and prompt engineering to enhance quality.
Establish comprehensive evaluations and monitoring frameworks to assess and enhance ML system performance.
Explore alternative models and fine-tuning strategies for our substantial background processing workloads, creating improved systems that enhance quality while optimizing cost efficiency.
Work in collaboration with Backend and Product Engineering teams to deliver AI-powered features.
Influence ML infrastructure decisions and establish best practices across the engineering organization.
Stay updated on advancements in LLMs, retrieval techniques, and ML tools; share insights with the team.
Candidate Profile
We are looking for an individual who is excited about crafting the AI user experience for the future. We value extreme ownership, accountability, and proactivity as we strive to exceed expectations. The ideal candidate is a skilled craftsman who enjoys developing exceptional products utilizing LLMs at scale.
You are a suitable candidate if you possess:
4+ years of experience in ML/AI engineering, with substantial involvement in deploying production systems.

