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Senior Machine Learning Engineer at Retell AI | San Francisco Bay Area

Retell AISan Francisco Bay Area
On-site Full-time $215K/yr - $290K/yr

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Experience Level

Senior

Qualifications

Key Responsibilities:Develop and fine-tune large language and audio models for real-time application. Execute rigorous evaluations using benchmarks and human feedback. Oversee the entire model performance lifecycle from training to post-deployment monitoring. Collaborate with the founding team to define and execute our ML strategy. What We're Looking For:Proven experience with machine learning frameworks and deployment in high-traffic environments. Strong analytical skills and a passion for building impactful AI solutions. A desire to thrive in a fast-paced, innovative environment.

About the job

Join Retell AI as a Senior Machine Learning Engineer

Retell AI is at the forefront of revolutionizing the call center industry using groundbreaking voice AI technology. Within just 18 months of our inception, we have empowered thousands of businesses with our AI voice agents capable of managing sales, support, and logistics calls that traditionally required extensive human teams.

Supported by renowned investors, including Y Combinator and Alt Capital, our journey has seen us scale from $5M to an impressive $36M ARR with a dedicated team of 20. Our ambition for 2026 is to develop a state-of-the-art customer experience platform, transforming entire contact centers with AI. We are building intelligent AI “workers” that will serve as frontline agents, quality assurance analysts, and managers—constantly executing, monitoring, and enhancing customer interactions.

We are rapidly expanding and seeking passionate innovators eager to solve complex technical challenges and make a tangible impact in one of the fastest-growing voice AI startups. Together, let's shape the future of customer interactions.

About Retell AI

Retell AI is dedicated to redefining the call center landscape through innovative voice AI technology. Our rapid growth and commitment to excellence position us as a leader in the field, and we are excited to continue pushing boundaries in customer experience.

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