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Senior Machine Learning Engineer at Cresta | Remote in Canada

CrestaCanada (Remote)
Remote Full-time

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Experience Level

Senior

Qualifications

As a Senior Machine Learning Engineer at Cresta, you will engage in various high-impact AI projects. Your specific role will be determined by your expertise, strengths, and organizational needs. Core focus areas include:Agentic Assist: Develop and enhance next-gen AI systems to support contact center agents in real-time. This requires a robust understanding of machine learning fundamentals, extensive experience with large language models (LLMs), modern prompting techniques, and a strong ability to translate cutting-edge research into scalable solutions. Agent & System Quality: Create evaluation frameworks to enhance the reliability and performance of LLM-powered agents. Responsibilities include diagnosing issues such as hallucinations and context drift, as well as defining measurable quality metrics for complex, non-deterministic systems. Insights: Design and scale LLM and retrieval-augmented generation pipelines grounded in enterprise data.

About the job

Cresta is dedicated to transforming every customer interaction into a strategic advantage by harnessing the full potential of contact centers. Our innovative platform fuses advanced AI with human insight, enabling contact centers to uncover customer insights, streamline processes, and enhance team productivity. Founded by the renowned Sebastian Thrun, a pioneer from the Stanford AI lab and visionary behind Google X, Waymo, and Udacity, our leadership team also includes CEO Ping Wu, co-founder of Google Contact Center AI, and Tim Shi, an early member of OpenAI.

Join us on an exhilarating journey to redefine the future of work with AI technology. The revolution begins at Cresta.

About Cresta

Cresta is at the forefront of leveraging AI to optimize customer interactions and empower contact centers. With a team led by industry pioneers, we aim to integrate human intelligence with artificial intelligence to create smarter, more efficient workflows.

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