Qualifications
Key Responsibilities:Service Desk & Technical LeadershipManage IT support requests in collaboration with the Level 1 analyst, as this role requires direct engagement with users and ticket resolution. Take ownership of complex or urgent incidents from the support queue, utilizing your advanced technical knowledge to expedite resolution. Serve as the escalation point for issues outside the Level 1 scope, providing collaborative support rather than mere redirection. Regularly review tickets with the Level 1 analyst, using real-case scenarios to coach and enhance their skills. Contribute to service continuity planning and ensure coverage during peak periods or staff absences. Microsoft 365 & Azure AdministrationOversee Azure AD / Entra ID administration, including user lifecycle management, dynamic groups, Conditional Access policies, and Named Locations. Manage configurations within Exchange Online, including transport rules, mail flow, shared mailboxes, and distribution lists. Administer Microsoft Intune for device compliance policies, configuration profiles, and Autopilot deployment across Windows and mobile devices. Oversee SharePoint Online and Teams environments, managing site architecture, permissions, and governance. Administer Microsoft Defender for Endpoint and Microsoft Cloudflare DNS.
About the job
About the Role:
Brook Green Supply is an innovative energy provider located in the heart of London, operating a fully independent Microsoft 365 and Azure infrastructure. Our IT department is a dynamic, ownership-driven team responsible for managing the complete technology stack, encompassing everything from end-user support to cloud identity, device management, security, and ongoing infrastructure initiatives.
As a Senior IT Systems Engineer (Level 2), you will serve as the primary technical resource within our team, taking charge of complex issues and directly overseeing platform administration across Azure/Entra ID, Exchange Online, Microsoft Intune, Defender, SharePoint, and Cloudflare DNS. You will play a pivotal role in mentoring our Level 1 analysts, spearheading automation improvements, and contributing to the continuous advancement of BGS's independent IT environment.
This position is ideal for a technically adept engineer with substantial hands-on experience in M365 and Azure who thrives in an environment that values initiative and offers a broad scope of impact.
About Brook Green Supply
Brook Green Supply is a pioneering energy company based in London, dedicated to providing innovative energy solutions while maintaining a fully independent technology infrastructure. Our commitment to excellence and continuous improvement drives our team to push the boundaries of technology in the energy sector.